Name: Baby Pavilion
Rating: 4.88

Merchant Metrics


Shipping & Delivery
delivery methods	Postal Service, Courier
average delivery time	Next Day
on-time delivery	98%
accurate and undamaged orders	99%
Customer Service
communication channels	Telephone, Email, Live Chat
queries resolved in	2 - 3 Hours
customer service	4.95 out of 5

Visit Website

Phone:

8006167860

Email:

pumpit@babypavilion.com

Location:

12807 Capricorn St

Write Your review

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A part of my order was BO and they contacted me the very next day to make arrangements. Got my order very quickly. It is sad that they don't offer the freemie cups though.”

Helpful Report

Posted 23 hours ago

“Love the products! Long lasting with no issues. I would have given this review 5 stars but the costumer service when calling could be better! I had to call and was treated like it was an inconvenience for them to take a very simple phone call”

Helpful Report

Posted 3 days ago

“I’ve had a great experience so far. They promptly respond to orders and stock exactly what I need. The only problem I have is the shipping timeline to FPO AP is over a month and it’s making my life a little difficult.”

Helpful Report

Posted 5 days ago

“It’s wonderful that you provide the bags to military families for free. I will say I ran out of bags waiting for my order to come. It took 3 weeks to get my Kiindie bags.”

Helpful Report

Posted 6 days ago

“Easy, fast and problem free. Received my supplies in less than a week with no issues.”

Helpful Report

Posted 2 weeks ago

“Quick processing and shipping times! However, it’d be nice if things could be auto-renewed rather than going in every month and reordering supplies. Also, I wish the company would contact you when there’s an insurance issue. Twice now I’ve been left wondering why I haven’t received something and had to contact them about it.”

Helpful Report

Posted 1 month ago

“I am a Tricare mom and they helped me figure out getting the pump through their sister company Mommyexpress who I had contacted first and then made a smooth transition to taking over my continued care. And the breast pump got here within a week!”

Helpful Report

Posted 1 month ago

“Customer service representative was very helpful, the only disappointment is my bottles are pink and I'm having a boy baby.”

Helpful Report

Posted 1 month ago

“Was shipped a new but damaged product. Baby Pavilion could not assist with a replacement but directed me how to follow-up with the manufacturer for a replacement.”

Helpful Report

Posted 1 month ago

“Waiting for a delivery after it’s been shipped is a tad long but everything else is very good”

Helpful Report

Posted 1 month ago

“The staff is great!”

Helpful Report

Posted 1 month ago

“I’m not sure if this is a Tricare or BP issue. It used to be seamless to order bags but now that my child is over 12 months old, I keep getting asked to provide another script each time I order when the new script I provided after he turned one should suffice for 12 months. Also, Stacy S. was a bit snarky in her emails to me. I may try another service next time around.”