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Baby Pavilion Reviews

4.9 Rating 9,295 Reviews

98 %

of reviewers recommend Baby Pavilion

Company Reviews

Product Reviews

4.9

Based on 9,295 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

8006167860

Email:

pumpit@babypavilion.com

Location:

2975 Exon Avenue,
Cincinnati
Ohio
45241

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Baby Pavilion 5 star review on 7th April 2024

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Baby Pavilion 5 star review on 8th September 2023

Baby Pavilion 5 star review on 21st August 2023

73

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I knew what “free upgrade” meant for certain pumps? Not sure if it just means the pump is free with your insurance? I also wish they stocked more than two brands of milk storage bags. But! Otherwise they were great. Easy to navigate website, order was shipped fairly quickly after placing, and arrived within a few days (even during the crazy Christmas season!).”

Posted 4 months ago

“Love the ease of reordering bags. Would like my pump parts to be covered for replacement. Elvie stride”

Posted 4 months ago

“Very easy to utilize and customer service has been great.”

Posted 5 months ago

“Quick shipping and good quality”

Posted 6 months ago

“I got my pump very quickly! Unfortunately my pump malfunctioned a few days after I received it. I called customer service and they were able to provide me with proof of purchase, and I was able to get a replacement through the manufacturer! Thank you baby pavilion!”

Posted 6 months ago

“Their customer service team was great and very responsive.”

Posted 7 months ago

“Baby pavilion is very convenient especially using Tricare. It was easy to order and get it shipped. It took less than 3 days for them to read the prescription and get it shipped out. FedEx was the only downside with the shipping, kept giving different dates to be delivered.”

Posted 7 months ago

“Super fast response time and good communication on what is covered.”

Posted 8 months ago

“East way of getting pumps”

Posted 8 months ago

“Very easy and convenient! Got my pump within a few days, also very satisfied with how the website was quick and easy.”

Posted 9 months ago

“Used baby pavilion as a first time mom, ordering my pump was pretty seamless, I had some issues uploading my rx but customer service helped a good bit. It was a pretty long wait for it to arrive though, so I’d suggest to order early- if possible. I appreciate the monthly reminder email to reorder bags- I usually run out quickly as a mostly pumping mom. Would recommend though.”

Posted 9 months ago

“Quick service”

Posted 9 months ago

“I got my breast pump so fast! I wish I knew about this with my first child. It’s so convenient & easy. The only issue is I wish you could select what size flange you get. I know they are standard but not everyone has the same size. Other than that great!”

Posted 11 months ago

“Would love if mommas could get more than one kit!”

Posted 11 months ago

“The process is so simple, quick and easy.”

Posted 11 months ago

“It made getting a breast pump easy.”

Posted 1 year ago

“Super convenient and fast. Used our tricare insurance and paid $65 for upgrade to the WillowGo. Definitely worth it to be handfree and build a large supply.”

Posted 1 year ago

“Baby pavilion is an awesome resource for Tricare beneficiaries. I liked how easy it was to get a breast pump and pick the one I wanted. I really appreciated the automated reminder notifying me that insurance will cover bags and new pump parts. I do however wish we could pick the bags we get. insurance is willing to spend $X on bags it would be cool if we could pick whatever bag for a set amount.”

Posted 1 year ago

“RX for breast pump sent and received fairly quick. Nice monthly reminders about bags.”

Posted 1 year ago

“Normally I would give 5/5 stars however I'm a little disappointed by my last order. I order breast milk storage bags every months because I exclusively pump and use all 90 each month. This past order (for February) I had to change the delivery address because my husband and I are currently pcs-ing across the country. We don't have our address yet so I decided to use my mother address for the bags to be sent to. Normally once I place an order it gets approved and shipped within a couple days. This last order I placed it and almost a week later it hadn't been approved or shipped. I emailed to ask when and let baby pavilion know that I had to change my address, the rep was GREAT. However now I have left my mother's (we visited her on the way) and the bag still hadn't delivered. So now my mom will have to shipp them to me when they arrive tomher house. For reference I placed the order January 23rd, emailed bp about when my order will ship on February 5th. It's currently February 13th and FedEx has a pending statues.. originally said they'd be delivered Feb 9th then the 11th. I definitely realize the shipping/FedEx isn't bp fault, I just with bp would have approved my order before I emailed about it almost two weeks later.”

Posted 1 year ago

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Baby Pavilion is rated 4.9 based on 9,295 reviews