Baby Pavilion Reviews

Name: Baby Pavilion
Address: 2975 Exon Avenue, Cincinnati, Ohio
Rating: 4.90

4.9 Rating 9,641 Reviews

98 %

of reviewers recommend Baby Pavilion

Visit Website

Phone:

8006167860

Email:

pumpit@babypavilion.com

Location:

2975 Exon Avenue,
Cincinnati
Ohio
45241

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Baby Pavilion 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I liked how quickly they shipped my breast pump. However I didn’t like how they tried to upcharge me for a more expensive pump which would have caused me to pay the difference out of pocket.”

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Posted 1 month ago

“I recently went through my insurance and Baby Pavilion for a breast pump. I was very impressed at the communication of the process and the ease of submitting the initial order. However, I was frustrated at times with the process as there were repeated miscommunications from my doctors office and baby pavilion, this resulted in multiple phone calls and a full month between when I placed the order and when it arrived at my door. I also was slightly disappointed that they did not have the pump that I wanted, so hopefully baby pavilion increases their selection at some point. Overall it has been an okay experience, I will update this after I try and reorder bags and valves as that will be a true glimpse as to the whole experience.”

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Posted 1 month ago

“Quick and easy to order and receive items.”

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Posted 2 months ago

“Very easy to purchace pump with prescription and love the variety of options to chose from and the ability to pay for upgrade!! Wish the shipment of bags was automatically recurrent”

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Posted 2 months ago

“Took a little bit more than the date that was supposed to be, but rather than that everything got here perfectly. Very satisfied and happy with the breast pump machine and the bags, if you have the opportunity to grab yours don’t hesitate! Very grateful.♥️”

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Posted 3 months ago

“Ordering was easy and straight forward, quick shipping and responses. The website wasn't super useful in the fact of showing all details on pump, cost of upgrades and what came with upgrades. I was disappointed to find out that the pumps don't all come with a selection of flange sizes or some sort of case. Otherwise, very easy and pleased.”

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Posted 4 months ago

“Baby Pavilion was very understanding when I ordered a pump on accident. They looked at the order and were able to cancel it before it got shipped. The website is a little confusing, hens why I ordered a pump on accident. They also have extra goodies if you qualify through insurance.”

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Posted 6 months ago

“Once I put in for my pump, every the ing went as smooth as possible. I had a small inconvenience but once it was taken care of, everything went smooth! I received the pump that I wanted (momcozy) in just a few days after delivery. I am pleased with the process & the fact that you have a few options to choose from for pumping!”

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Posted 7 months ago

“Overall pretty satisfied with the service. There was some back and forth as they didn’t recognize the rx from my obstetrician with an e signature so have to physically go to office to get rx refilled out by them but Brendy kept me in the loop and shipping was quick once they got the new form.”

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Posted 1 year ago

“I wish I knew what “free upgrade” meant for certain pumps? Not sure if it just means the pump is free with your insurance? I also wish they stocked more than two brands of milk storage bags. But! Otherwise they were great. Easy to navigate website, order was shipped fairly quickly after placing, and arrived within a few days (even during the crazy Christmas season!).”

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Posted 1 year ago

“Love the ease of reordering bags. Would like my pump parts to be covered for replacement. Elvie stride”

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Posted 1 year ago

“Very easy to utilize and customer service has been great.”

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Posted 1 year ago

“Quick shipping and good quality”

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Posted 1 year ago

“I got my pump very quickly! Unfortunately my pump malfunctioned a few days after I received it. I called customer service and they were able to provide me with proof of purchase, and I was able to get a replacement through the manufacturer! Thank you baby pavilion!”

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Posted 1 year ago

“Their customer service team was great and very responsive.”

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Posted 1 year ago

“Baby pavilion is very convenient especially using Tricare. It was easy to order and get it shipped. It took less than 3 days for them to read the prescription and get it shipped out. FedEx was the only downside with the shipping, kept giving different dates to be delivered.”

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Posted 1 year ago

“Super fast response time and good communication on what is covered.”

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Posted 1 year ago

“East way of getting pumps”

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Posted 1 year ago

“Very easy and convenient! Got my pump within a few days, also very satisfied with how the website was quick and easy.”

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Posted 1 year ago

“Used baby pavilion as a first time mom, ordering my pump was pretty seamless, I had some issues uploading my rx but customer service helped a good bit. It was a pretty long wait for it to arrive though, so I’d suggest to order early- if possible. I appreciate the monthly reminder email to reorder bags- I usually run out quickly as a mostly pumping mom. Would recommend though.”

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Posted 1 year ago

Baby Pavilion is rated 4.9 based on 9,641 reviews