Baby Pavilion Reviews

Name: Baby Pavilion
Address: 2975 Exon Avenue, Cincinnati, Ohio
Rating: 4.90

4.9 Rating 9,289 Reviews

98 %

of reviewers recommend Baby Pavilion

4.9

Based on 9,289 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

8006167860

Email:

pumpit@babypavilion.com

Location:

2975 Exon Avenue,
Cincinnati
Ohio
45241

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Baby Pavilion 5 star review on 7th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wouldn’t send me just the bags since I didn’t need anything else because, “it costs them more than Tricare will pay for””

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Posted 2 days ago

“Struggling to receive the monthly shipment of bags. Supposedly there are reminder emails, I never get them. They told me check junk/spam, I did. Never saw them. I asked them to forward me the email and they couldn’t produce it. Twice now I’ve received breast milk storage bags way late and made my life much more difficult.”

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Posted 6 months ago

“Their new customer service rep is awful.”

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Posted 10 months ago

“I keep getting communication from Baby Pavilion addressed to my husband's ex wife. I have already called and spoken to Baby Pavilion about this once before; this should not be happening at all and as this refers to medical information, this is entirely inappropriate. I do not recommend using Baby Pavilion for your breast pump needs.”

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Posted 10 months ago

“Don't order from here. Especially when you are out in overseas because your order will not deliver.”

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Posted 1 year ago

“The Spectra pump that I ordered did not work. I am unable to return the item, due to policy.”

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Posted 1 year ago

“Not as I was expecting”

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Posted 1 year ago

“I've submitted my order over 4 weeks ago. My doctor's office sent Baby Pavilion my prescription twice but my order never progressed. Once I obtained my prescription, sent it to a representative, my order was finally shipped after weeks of waiting for it to be processed. Now my package is 5 days late with no update on arrival. Still have NOT to receive my breast pump I ordered about 5 weeks ago.”

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Posted 1 year ago

“Katie R sent me the wrong bags. But Kelly was awesome and fixed the issue right away!”

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Posted 1 year ago

“I didn't get no pump.”

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Posted 1 year ago

“Sent my package to an old address even though my form has my current address”

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Posted 1 year ago

“Not very good. Dont follow prescriptions and cant reach customer service.”

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Posted 1 year ago

“This is my first baby so I was hoping to have a pretty quick and easy experience with baby pavilion since they were recommended by my doctor. I ordered the Cimilre S6+ pump and the Kiinde Twist Pouches. Submitting my prescription and everything was easy and the items shipped fast however, once the items were delivered they included the wrong pump and my breast milk storage bags were missing so my order was completely wrong. I hope this is able to be resolved quickly as I am due any day now.”

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Posted 1 year ago

“I placed my order on 4Aug. It is now 12Aug and according to the tracking it hasn’t even shipped yet. It hurts me to write a bad review because my first experience was so amazing but no this time around. I have been patiently waiting this items that I DESPERATELY need just to have to go out and purchase them because I still haven’t received my order. I hope I can receive it soon and my outlook on the company can be restored. Very disappointed.”

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Posted 1 year ago

“If you live in Hawaii, I HIGHLY recommend NOT using Baby Pavilion! It’s been over a month and I still do not have a pump, nor any answers other than it’s on its way. Customer service has not been the best. I will be delivering in 6 days with no pump in sight!”

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Posted 1 year ago

“Awful customer service. The description on the website is not at all what is offered.”

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Posted 1 year ago

“How I’m the one trying to find my package is beyond me! Disappointed!”

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Posted 2 years ago

“I think its important to highlight that you dont process orders on weekends. For example if i am eligible on friday, you wont process until Monday. And then from there i have to wait on shipping, which takes multiple days. Not over night or not even 2 day shipping. This pushes the date of fulfillment back each month.”

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Posted 2 years ago

“I haven’t even gotten it yet for this month and it was shipped out a week ago today. The FedEx tracking claimed the schedule delivery dated is today but the actual tracking doesn’t have an update since yesterday when it left Dallas Texas.”

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Posted 2 years ago

“Still waiting on my order”

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Posted 2 years ago

Baby Pavilion is rated 4.9 based on 9,289 reviews