Baby Pavilion Reviews

Name: Baby Pavilion
Address: 2975 Exon Avenue, Cincinnati, Ohio
Rating: 4.90

4.9 Rating 9,641 Reviews

98 %

of reviewers recommend Baby Pavilion

Visit Website

Phone:

8006167860

Email:

pumpit@babypavilion.com

Location:

2975 Exon Avenue,
Cincinnati
Ohio
45241

Write Your review

Tell us how Baby Pavilion made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Baby Pavilion 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They stopped sending me monthly reminders for storage bag reorders after 3 months. Once I figured this out I put a reminder on my calendar to reorder every 30 days. An email would arrive showing an order confirmation then nothing after. I'd call and would be berated for asking because "they don't work weekends" even though it had been well over a week without any shipment confirmation. Coincidentally, not long after the calls I'd receive an email confirmation for shipment and order details showing the order was placed that day even though that was not the case. Tricare covers 100 milk storage bags for three years after a birth, but due to Baby Pavilion's unreliable system my bags only come once every 6-8 weeks and that's despite my monthly reminders to order and only after I call and ask for updates. I'm glad others have had a positive experience with them, but I would never recommend this company over the many others who provide the same service but with actual good customer service.”

Helpful Report

Posted 2 days ago

“Beware: this company will send you extremely dated equipment. I was shipped a pump manufactured in 2021. When calling to speak with the company, they continuously redirected me to the manufacturer. The manufacturer confirmed that all pumps sent out should be dated no later than 12 months from the date received. Currently working with my insurance to correct their error. DO NOT USE IF YOU DESIRE A SEAMLESS EXPERIENCE. Customer service rep was also extemely ill advised on policy regarding dated pumps. Look elsewhere!”

Helpful Report

Posted 2 weeks ago

“I chose baby pavilion because they advertised they could get you extra compression items with tricare. This turns four to be false and they only provide these items to people with Tricare East. Tricare is Tricare there is no difference between East and west and no reason East should get more items than west covered. It was extremely deceiving of them to advertise this when they know it only applied to East. I wish I had ordered my pump through a different company.”

Helpful Report

Posted 5 months ago

“Highly disappointed! I was excited because from the time I placed my order to when it arrived was only 3 days but when I received my pump it was not what I ordered. I am now left with a 4 week old and no pump take your prescription to the breastfeeding shop. The shipping is a tad bit slower but you get what you ordered”

Helpful Report

Posted 7 months ago

“Wouldn’t send me just the bags since I didn’t need anything else because, “it costs them more than Tricare will pay for””

Helpful Report

Posted 1 year ago

“Struggling to receive the monthly shipment of bags. Supposedly there are reminder emails, I never get them. They told me check junk/spam, I did. Never saw them. I asked them to forward me the email and they couldn’t produce it. Twice now I’ve received breast milk storage bags way late and made my life much more difficult.”

Helpful Report

Posted 1 year ago

“Their new customer service rep is awful.”

Helpful Report

Posted 2 years ago

“I keep getting communication from Baby Pavilion addressed to my husband's ex wife. I have already called and spoken to Baby Pavilion about this once before; this should not be happening at all and as this refers to medical information, this is entirely inappropriate. I do not recommend using Baby Pavilion for your breast pump needs.”

Helpful Report

Posted 2 years ago

“Don't order from here. Especially when you are out in overseas because your order will not deliver.”

Helpful Report

Posted 2 years ago

“The Spectra pump that I ordered did not work. I am unable to return the item, due to policy.”

Helpful Report

Posted 2 years ago

“Not as I was expecting”

Helpful Report

Posted 2 years ago

“I've submitted my order over 4 weeks ago. My doctor's office sent Baby Pavilion my prescription twice but my order never progressed. Once I obtained my prescription, sent it to a representative, my order was finally shipped after weeks of waiting for it to be processed. Now my package is 5 days late with no update on arrival. Still have NOT to receive my breast pump I ordered about 5 weeks ago.”

Helpful Report

Posted 2 years ago

“Katie R sent me the wrong bags. But Kelly was awesome and fixed the issue right away!”

Helpful Report

Posted 2 years ago

“I didn't get no pump.”

Helpful Report

Posted 2 years ago

“Sent my package to an old address even though my form has my current address”

Helpful Report

Posted 2 years ago

“Not very good. Dont follow prescriptions and cant reach customer service.”

Helpful Report

Posted 2 years ago

“This is my first baby so I was hoping to have a pretty quick and easy experience with baby pavilion since they were recommended by my doctor. I ordered the Cimilre S6+ pump and the Kiinde Twist Pouches. Submitting my prescription and everything was easy and the items shipped fast however, once the items were delivered they included the wrong pump and my breast milk storage bags were missing so my order was completely wrong. I hope this is able to be resolved quickly as I am due any day now.”

Helpful Report

Posted 2 years ago

“I placed my order on 4Aug. It is now 12Aug and according to the tracking it hasn’t even shipped yet. It hurts me to write a bad review because my first experience was so amazing but no this time around. I have been patiently waiting this items that I DESPERATELY need just to have to go out and purchase them because I still haven’t received my order. I hope I can receive it soon and my outlook on the company can be restored. Very disappointed.”

Helpful Report

Posted 2 years ago

“If you live in Hawaii, I HIGHLY recommend NOT using Baby Pavilion! It’s been over a month and I still do not have a pump, nor any answers other than it’s on its way. Customer service has not been the best. I will be delivering in 6 days with no pump in sight!”

Helpful Report

Posted 3 years ago

“Awful customer service. The description on the website is not at all what is offered.”

Helpful Report

Posted 3 years ago

Baby Pavilion is rated 4.9 based on 9,641 reviews