Baby Pavilion Reviews

Name: Baby Pavilion
Address: 2975 Exon Avenue, Cincinnati, Ohio
Rating: 4.90

4.9 Rating 9,291 Reviews

98 %

of reviewers recommend Baby Pavilion

4.9

Based on 9,291 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

8006167860

Email:

pumpit@babypavilion.com

Location:

2975 Exon Avenue,
Cincinnati
Ohio
45241

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Baby Pavilion 5 star review on 7th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item never arrived”

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Posted 2 years ago

“I've never dealt with a company that provided the bare minimum of what I could get. I wish I had went with a different company, like Heartsail...”

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Posted 2 years ago

“They tried to process my order wrong stating that the pump wasn't covered. Then when I asked to cancel my order because the wrong pump was ordered they said that it could not be canceled or changed. They changed my order without confirming with me after I requested the pump order to be cancelef. They also do not pay for returns and expect me to pay to return it.”

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Posted 2 years ago

“Shipping is taking too long. Have not received my order after 16 days and it doesn’t look like it will be here anytime soon. Costumer service hasn’t been much help.”

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Posted 2 years ago

“I had such a bad experience with Baby Pavilion. I was hooked on going with you guys to get my pump because you offer the elvie. When I placed my order and made the payment I was told that I would receive my pump at the beginning of June. I placed my order mid-May. The person I've been in contact (through email) Stacy, was very nice till I made the payment after that every time I asked for un update on my order she will ignore me or sent me a yes/no answer to the emails I sent. I gave birth June 19th and still did not have my pump. I emailed her telling her I wanted to order the pump through a different provider because I needed to start pumping and wanted to cancel my order and a refund that's when finally she was able to confirm my pump was gonna ship. I got my pump July 3rd. I understand maybe it was out of her hands but there was no empathy, no apology, no acknowledgement of how this was affecting me and my baby. The only thing she care about was the sale. I even asked about the kiinde pack because I wanted to hand express and freeze it but she said that everything had to be shipped at the same time The amount of colostrum I had to hand express and dump is ridiculous and not worth waiting for this company to get me the luxury pump, I wished I would have gone with a regular pump just so that I could have that colostrum to give my baby.”

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Posted 2 years ago

“They sent me a different brand of breast milk bags than I ordered. They did not contact me about this change or make me aware that I wouldn’t get what I ordered”

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Posted 2 years ago

“It’s been almost 2 weeks and still don’t have my pump supplies”

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Posted 2 years ago

“Haven’t even recieved my order yet in the time it said I would have it. Use a different Shipping Carrier Fed Ex is unreliable and they don’t even have a delivery date for my Breast Pump. Way to stress a expecting mom out even more!”

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Posted 2 years ago

“I was shipped the wrong items. Thankfully someone got back to me quickly and was able to help me with my problem”

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Posted 2 years ago

“This place is a fraud. They claim they are in the business of helping mothers. The leadership, Randy, is a toxic person.”

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Posted 2 years ago

“My pump shipped a week ago via FedEx and is lost in transit. It went from guaranteed delivery of 5/23/21 to sitting in Indianapolis for several days with no delivery date in sight - and despite multiple emails to Stacy in customer service I cannot get another one shipped. Since this was covered by my insurance, I am now going to have to deal with them which is another headache to cover a hospital rental until Baby Pavilion sees fit to send a replacement.”

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Posted 2 years ago

“This company is a fraud. The president of the company told me on a phone conversation that he pays for reviews. That is why this site has a 4.9 rating. The customer experience is not accurately reflected by the reviews on this site. I encourage interested customers to look up the parent company and see how their reviews fair. That would be a more accurate representation.”

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Posted 2 years ago

“I waited the entire month before they shipped out my first order, & now I’ve had to buy my own products because their shipping is VERY delayed and I am nearly overproducing.”

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Posted 2 years ago

“I haven’t received my milk storage and it’s been more than 30 days.”

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Posted 2 years ago

“I requested two different sized flanges, and was sent two of the same size. I filled out a request to be contacted about this, and no one reached out to me.”

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Posted 2 years ago

“Didn’t get my package”

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Posted 3 years ago

“Very poor customer service.”

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Posted 3 years ago

“Filled my prescription for my breastpump in December it's now February and I not been able to order more milk storage bags and I have a serious over supply issue so even though I have a prescription I've only received the initial bags that came when I ordered my pump.”

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Posted 3 years ago

“Shipping to APO takes 1-2 months. I’ve been using regardless but now APO isn’t an even an option. Instead of fixing the shipping issue Baby Pavillion just stops shipping. 10/10 will not recommend to any friends/family.”

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Posted 3 years ago

“I asked for help with a my flanges that are damaged and never received a response”

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Posted 3 years ago

Baby Pavilion is rated 4.9 based on 9,291 reviews