Baby Pavilion Reviews

Name: Baby Pavilion
Address: 2975 Exon Avenue, Cincinnati, Ohio
Rating: 4.90

4.9 Rating 9,639 Reviews

98 %

of reviewers recommend Baby Pavilion

Visit Website

Phone:

8006167860

Email:

pumpit@babypavilion.com

Location:

2975 Exon Avenue,
Cincinnati
Ohio
45241

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Baby Pavilion 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was trying to contact the lady Brendy to help me about mistaken address I may submitted it wrong if she can contact as a sender to update the number of the house. The way of her responding was not gave me a piece of mind by saying “ we will see because sometimes they give us a hard time to do so” and I was like can I call you guys to check if you guys able to do so, “she goes we will let you know” I called her back the following day and asked, she said it with the demeanor of oh we haven’t got any updated” like ok, can I call back or just that. Since it was Friday, I waited for the weekend to pass and went to FedEx office because I can’t do anything on the phone unless I’m a sender, the package was scheduled to be delivered on Tuesday but sometimes FedEx do delivered them early. FedEx said there weren’t anyone updated anything on that tracking info, so it’s still gonna scheduled to be delivered at the same address And it’s so closed to the delivered time they can’t promised if they can hold it at the location on time before the delivery vehicle. They suggested me to go to the house and talk to them to expect the package under my name, so I did. But at the end they were able to hold it off at the location for me. I’m lucky everyone was helpful except this lady from baby pavilion, All they could have done was call as a sender as they are company and deal with sending stuff out all over the country, I’m pretty sure this happens sometimes. Until I got the package I never received anything if she did help me so. Overall I thought it was a lack of service mind and Poor customer service.”

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Posted 2 months ago

“I still have not received my bags 2 weeks after ordering”

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Posted 1 year ago

“They shipped my breast pump and bags really quick the first time but I’m on my 6th month and it takes almost a month to get my bags now. I’m having to buy more bags since they take forever. I emailed customer service asking why it’s taking so long now but I haven’t heard any response back and it has been a week today.”

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Posted 1 year ago

“Still waiting on my order.. hasn’t made any progress in 72hours. Is it lost?”

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Posted 1 year ago

“They don't explain what they want using complete and full words when you order. Their lactation consultation hotline is a joke - the person just told me to look up on YouTube regarding my question.”

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Posted 2 years ago

“I'm very disappointed in this company. At first they were great. I ordered my pump here and it arrived fast. I also order monthly milk bags that are covered by my insurance. Well recently I had part of my pump break and I tried ordering a replacement with my monthly orders. They denied sending me one for a few weeks due to it not being 30 days from my last order. Now I have to buy a replacement on my own or struggle until they decide to send me one. Their reasoning was because insurance wouldn't cover the shipping cost, because I'm placing my order early. This makes me feel like they don't appreciate their customers and their needs. This is why I'm leaving this review. I've been struggling with my milk leaking and only having one suction. Very disappointed.”

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Posted 2 years ago

“I wish I could give 5 stars. The overall process to order was so simple and easy… but my issue is with this…. I had a delivery date for the 17th. And now there’s no delivery date. No updates to the order. And I still haven’t received my pump… I’m all around concerned I’m not getting it at this point and I’m really stressed because I can’t afford this pump out of pocket.”

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Posted 2 years ago

“Suction is very low grade.”

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Posted 2 years ago

“I loved how easy it was to place my order, but I wish it was more military family friendly for families stationed overseas. I placed my pump about a month ago and have yet to receive it. Im now nervous about the length of time it will take to receive my monthly shipments of bags as well as the replacement items we will need.”

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Posted 2 years ago

“I went with this company for my breast pump because of all the reviews on how fast they were and efficient. My package was shipped on Monday with fed ex for ground shipping from Ohio. On Wednesday it arrived in Kansas and has not moved or been scanned since. It is now the following Monday and I’m being told by Fed ex and baby pavilion that they don’t know where my package is and to give it another week. My concern is that both parties don’t know where my pump is or when it will arrive.”

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Posted 2 years ago

“I did not receive all of my order I was trying to order replacement pump parts and all I received was extra breast milk bags”

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Posted 2 years ago

“baby pavilion does okay at delivering my bags every month, not always in a timely manner, there have been times i needed to buy bags myself because they didn’t come when they were supposed to. sometimes it’s speedy and sometimes it isn’t. i also had a conversation with a customer service member recently who was talking to me in a highly unprofessional manner. overall not thrilled with baby pavilion anymore.”

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Posted 2 years ago

“Poor customer service”

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Posted 2 years ago

“First couple of months I had no issues but towards the ending I have not received my shipment twice. The shipping has been taking close to 3 weeks when I do even receive my items.”

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Posted 2 years ago

“Baby Pavilion tricked me into buying the wrong pump. When I was about to finish my order for my beloved Spectra pump, the website threw up an add for Cimilre. I took the bait, did some research on the Cimilre, and saw it sounded better than Spectra. I'm pretty mad they threw up this add because Cimilre is definitely not better and I wasted my one insurance-provided pump opportunity. The only positive for Baby Pavilion is that they send out monthly reminders to order more bags.”

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Posted 2 years ago

“I had a bad experience with them. The first pump we order, one side can't pump the milk. And a month after we order another one but They sent me a wrong item and I tried many times to call them but no one picked up the phone. Last time when i am lucky to talk to someone over the phone and he promised to send me the return label, till now i don't have it... i am feeling bad.😧😧😧🥸”

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Posted 2 years ago

“Placing the order was easy. Even the follow for insurance coverage was easy; I need smaller shields for the pump and no one responds. Kinda making the pump useless since pumping is a bit painful. So it's just there. I'd like to review the pump but since I can't use it properly I can't, heard good thing though 😐”

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Posted 2 years ago

“When you order your pump it’s comes in super quick but when they ship you your re supply expect for it to take up to 2 weeks!!!”

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Posted 3 years ago

“It was easy and fast. The only confusing thing was where to order the items like maternity support band and post recovery item. There were no options and nowhere to put my size. I had to write it down under the comments/notes section. I also wasnt contacted by a lactation consultant to help me decide which breast pump. So I had to just order whatever I thought it was best. Overall it was an okay experience”

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Posted 3 years ago

“I was relying on the shipment date and it was delayed over the weekend had to come out of pocket to purchase bags.”

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Posted 3 years ago

Baby Pavilion is rated 4.9 based on 9,639 reviews