Baby Pavilion Reviews

Name: Baby Pavilion
Address: 2975 Exon Avenue, Cincinnati, Ohio
Rating: 4.90

4.9 Rating 10,804 Reviews

98 %

of reviewers recommend Baby Pavilion

Visit Website

Phone:

8006167860

Email:

pumpit@babypavilion.com

Location:

2975 Exon Avenue,
Cincinnati
Ohio
45241

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Baby Pavilion 5 star review on 19th August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were great last year. I guess because tricare policy was still ok back then. Now, working with them is a struggle. Not everybody who works for them knows the policy of Tricare, which by the way is on their (babypavilion) website. You have to ask questions and follow up emails in order to get what you have the right to have.”

Helpful Report

Posted 7 years ago

“I ordered my breast pump on March 29th and have yet to receive it. I was not informed that a signature would be required for the pump. It would be helpful if you informed customers of that fact. Also FedEx failed to ring the door bell on delivry attempts. Someone was home 2 of the 3 times they attempted delivery.”

Helpful Report

Posted 7 years ago

“The first 12 months i didnt recieve anything and when i finally did they messed up my order. I have yet to recieve the reorder form for the month of march.”

Helpful Report

Posted 7 years ago

“They give you the option on the order form to order 5 boxes of bags but then decline you a box but reduce you to only 4 claiming the insurance company will only cover the 4. Also they won’t let you order unless you only have enough to get by for 14days. As a new mom with a large supply of milk I don’t know how many bags I go through per day norless in a week or two. I’ll like to order at least once a month so I know I wouldn’t run out. If my prescription wasn’t with baby pavilion already I would try a different company just because the customer service is horrible”

Helpful Report

Posted 7 years ago

Hey mama! We are so sorry that you had a negative experience ordering your supplies. Please contact us at 1-800-616-7860 ext: 2001, and we can discuss in detail the insurance coverage. As of right now, we do have options on our order form to order more quantity, however, we can only provide the quantity of items that is written on your prescription per insurance. For reference, following is a link to the Humana guideline to what they will cover. http://apps.humana.com/marketing/documents.asp?file=3474367 Please reach out to us if you have any questions or concerns.

Posted 7 years ago

Baby Pavilion is rated 4.9 based on 10,804 reviews