Baby Pavilion Reviews

4.92 Rating 968 Reviews
98% of reviewers recommend Baby Pavilion
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Phone:
8006167860

Email:
pumpit@babypavilion.com

Location:
12807 Capricorn St

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier, Postal Service
average delivery time
Next Day
on-time delivery
99%
accurate and undamaged orders
100%
Customer Service
communication channels
Telephone, Email
queries resolved in
2 - 3 Hours
customer service
4.96 out of 5
"Getting the breast pump was easy however getting the additional supplies was hard. Required more information and even had to go to my doctor again to sign things while I was on maternity leave."
Posted 1 week ago
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"Initial order was great even with Tricare. I just wish I didn’t have to ‘reorder’ my breast milk bags every month."
Posted 1 week ago
"They were easy to work with as far as getting the prescription set up and picking what I wanted to order, however I am a little disappointed in the fact that my pump was sent later than scheduled, and that I was not aware of the changes in supplies not being delivered. I’m not saying that it’s BPs fault, but more communication would have been ideal through this month long process."
Posted 1 month ago
"This is my second order and we have had to pick it up at the post office ourselves. Your customer service and order fulfillment is great, but the convenience of having it at our door is not. I have been home both times they tried to deliver, but they never knocked or rang the door bell."
Posted 1 month ago
"Trying to call in is a nightmare all the phones does is ring. lesson learned if I need a response or to order it's best to e-mail."
Posted 2 months ago
"So the tricare policy changed and no one bothered to let the customers know the changes until it was time to reorder for next month.A lot of stuff was removed that we need because we have oversupply of milk and in need of storage bags and replacing the tubes and flanges plus all the other necessities"
Posted 2 months ago
"Great customer service as always but i was disappointed to find out i could only receive 40 bags of kiinde twist ... I’m on the road right now and those come in handy at the moment ...i hope next order i get my full months worth in kiinde twist!"
Posted 4 months ago
"I asked for non Kiinde specific bags after deciding I didnt want to use the kiinde system. They sent me kiinde only 😒"
Posted 4 months ago
"Shipping and delivery were fast. I beacame aware of baby pavilion when pumping essentials were no longer resuppling bags. The only thing I had a problem with were the actual representatives themselves. They always made you feel like you were bothering them or as if they were having a bad day. Which sucks because that’s whom you go to for questions or problems."
Posted 4 months ago
"They are a good source to get breast pump needs but there’s always something they need to discuss. Literally everytime there’s an issue or some underlying rule they need to tell you about why your order is a problem. It’s become a hassle and I dread putting an order in. I know my insurance coverage, I get emails from my insurance bragging about their supportive coverage to pumping moms. But baby pavilion will always put a foot down stopping you short and testing that knowledge. My flanges broke and I know my insurance covers broken parts, but I got a phone call saying they couldn’t fulfill my order because it wasn’t time yet, period. No questions asked and none were assumed to come out of my mouth. I had to interrupt to get a word in to explain my flanges were broken and I needed a replacement. My replacement wasn’t mailed out with priority, so my breastmilk supply suffered because I couldn’t effectively pump with a broken flange. It took over 4 days to get my new ones. I exclusively pump since I work full time so it was more of a negative experience."
Posted 6 months ago
Thank you for taking the time to speak with us and understanding the situation and processes of coverage with Humana Military. It has been challenging with them, but our priority is always our patients and we will do our best to make sure that you are taken care of. Following is the link to the Humana Military guideline on breast pump supplies:

http://apps.humana.com/marketing/documents.asp?file=3474367

I do apologize for the negative experience you had placing the order and appreciate your feedback. We will definitely make sure to work on making your and other customers' experience better. Please contact us if you have any other questions or concerns.
Posted 6 months ago
Baby Pavilion is rated 4.92 based on 968 reviews