Baby Pavilion Reviews

Name: Baby Pavilion
Address: 2975 Exon Avenue, Cincinnati, Ohio
Rating: 4.90

4.9 Rating 9,571 Reviews

98 %

of reviewers recommend Baby Pavilion

Visit Website

Phone:

8006167860

Email:

pumpit@babypavilion.com

Location:

2975 Exon Avenue,
Cincinnati
Ohio
45241

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Baby Pavilion 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shipping time was over a month long.”

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Posted 4 years ago

“Love how easy & quickly it was to order & recieve my pump but unfortunately my screen on my pump came cracked :(”

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Posted 4 years ago

“Good with getting shipment out. Don't count on them reminding you of when to refill your bags or back dating a month supply you may have missed. With work and raising two littles under 3 with no support in the midst of a pandemic, it's hard to keep on top of when to reorder new bags.”

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Posted 4 years ago

“When I went to order my pump had a lot of good help because I had a lot of questions. When it came to shipping out and then needed Something from me people weren’t alittle rude”

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Posted 4 years ago

“it’s quite annoying and honestly at this point a bit rude that you guys keep spelling my name incorrectly. my name is spelled correctly on everything i put in but every time you guys spell it wrong. i put in the notes to spell it correctly and you guys fixed it once. now it’s back to misspelled. that mistake on the shipping label has caused issue with me receiving the packages in the past because at our old apartment they got the mail in the office and would give me a hard time about getting it since that’s not my name. it’s spelled correctly in the texts that you send out so not seeing why it’s such an issue. i’ve also had trouble with how almost every shipment two boxes have damaged bags that are not useable.”

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Posted 5 years ago

“I received my order super fast! Haven’t used it yet the only thing I would say is they need new bag colors/bottles instead of pink! Especially for those of us having boys!”

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Posted 5 years ago

“Bumpy start, but ended up good. The company I initially ordered through transferred orders with my insurance to Baby Pavilion. When I called to change my address for delivery, my call was disconnected. I called back and got an answering service. I left a message and expected to be called back, like the message said I would be. No call. My second attempt was much better and I received my pump two days later.”

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Posted 5 years ago

“My only issue is that I have to call for refills. I was told by a friend that usually refills should be sent out automatically with using tricare. It is a little inconvenience that I have to keep calling. I was also informed I should receive bottles, shields and breastmilk storage bag. But I do not receive all these items. I'm not sure if the policy has changed. If not I'm not pleased with the service.”

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Posted 5 years ago

“I still haven’t received my items yet or an email about shipping information yet so that’s a little disappointing. Other than that the process to order was simple and very straightforward.”

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Posted 5 years ago

“Seems to ship fast but the shipping is inaccurate and slow. My shipment has been delayed a few times already. Still have yet to receive.”

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Posted 5 years ago

“Really liked this company up until this last shipment. I called December 15, my order should have been sent out December 21. I figured the shipping was delayed because of holidays. I called December 28th they said my order was never placed and they would put it in. I’m still sitting here 3 weeks later when a NEW order is supposed to be sent out. So I never received my December now my January order is going to be messed up..”

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Posted 5 years ago

“The spectra pumps works well. The order was a bit difficult, they wouldn’t accept my prescription and I had to get a new one. I did get the pump eventually. I ordered my first set of pump bags on Dec 12 and still haven’t received them on Jan 2.”

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Posted 5 years ago

“Disappointed these items don't come with gifts like many other companies. Item came quickly.”

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Posted 5 years ago

“Quick delivery and communication. Got Spectra pump and love it! However, I ordered the Kind bags and they sent me completely different bags not the ones I wanted or ordered!”

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Posted 5 years ago

“It took almost a week to get my order in .. so I had to use another type of bag/bottle in the mean time.”

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Posted 5 years ago

“This is based on my most recent interaction, otherwise, service has been great. This is the first month of resupply for me so I was new to the routine. I had to exchange a pair of flange for a proper size in mid-Sept. The process of return and exchange happen to overlap the 30 day mark of reordering supplies. When I called to reorder supplies (milk bags and duck bills) they told me because they just sent out my exchange of flanges which included duck bills, I would not be able to get this months reorder of duck bills. Short version: I know it sounds confusing, but essentially, I missed an opportunity for 1 set of duck bills. I wish they had asked if there was anything I wanted to order before sending out the exchange or I wish I knew of the 30 day rule because I would have made sure to let them know I wanted the duck bills. I would suggest putting this information up on the website so the mistake doesn't affect someone else.”

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Posted 5 years ago

“Great customer service but part of the order I can’t use in the way it should be because it doesn’t work will my pump”

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Posted 5 years ago

“Fast responses and fast delivery but would be better if more than two bottles were provided.”

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Posted 5 years ago

“Getting the breast pump was easy however getting the additional supplies was hard. Required more information and even had to go to my doctor again to sign things while I was on maternity leave.”

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Posted 5 years ago

“Initial order was great even with Tricare. I just wish I didn’t have to ‘reorder’ my breast milk bags every month.”

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Posted 5 years ago

Baby Pavilion is rated 4.9 based on 9,571 reviews