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Baby Pavilion Reviews

4.9 Rating 9,297 Reviews

98 %

of reviewers recommend Baby Pavilion

Company Reviews

Product Reviews

4.9

Based on 9,297 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

8006167860

Email:

pumpit@babypavilion.com

Location:

2975 Exon Avenue,
Cincinnati
Ohio
45241

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Baby Pavilion 5 star review on 7th April 2024

Baby Pavilion 5 star review on 13th January 2024

Baby Pavilion 5 star review on 27th December 2023

Baby Pavilion 5 star review on 14th December 2023

Baby Pavilion 5 star review on 12th October 2023

Baby Pavilion 5 star review on 8th September 2023

Baby Pavilion 5 star review on 21st August 2023

73

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it’s quite annoying and honestly at this point a bit rude that you guys keep spelling my name incorrectly. my name is spelled correctly on everything i put in but every time you guys spell it wrong. i put in the notes to spell it correctly and you guys fixed it once. now it’s back to misspelled. that mistake on the shipping label has caused issue with me receiving the packages in the past because at our old apartment they got the mail in the office and would give me a hard time about getting it since that’s not my name. it’s spelled correctly in the texts that you send out so not seeing why it’s such an issue. i’ve also had trouble with how almost every shipment two boxes have damaged bags that are not useable.”

Posted 4 years ago

“I received my order super fast! Haven’t used it yet the only thing I would say is they need new bag colors/bottles instead of pink! Especially for those of us having boys!”

Posted 4 years ago

“Bumpy start, but ended up good. The company I initially ordered through transferred orders with my insurance to Baby Pavilion. When I called to change my address for delivery, my call was disconnected. I called back and got an answering service. I left a message and expected to be called back, like the message said I would be. No call. My second attempt was much better and I received my pump two days later.”

Posted 4 years ago

“My only issue is that I have to call for refills. I was told by a friend that usually refills should be sent out automatically with using tricare. It is a little inconvenience that I have to keep calling. I was also informed I should receive bottles, shields and breastmilk storage bag. But I do not receive all these items. I'm not sure if the policy has changed. If not I'm not pleased with the service.”

Posted 4 years ago

“I still haven’t received my items yet or an email about shipping information yet so that’s a little disappointing. Other than that the process to order was simple and very straightforward.”

Posted 4 years ago

“Seems to ship fast but the shipping is inaccurate and slow. My shipment has been delayed a few times already. Still have yet to receive.”

Posted 4 years ago

“Really liked this company up until this last shipment. I called December 15, my order should have been sent out December 21. I figured the shipping was delayed because of holidays. I called December 28th they said my order was never placed and they would put it in. I’m still sitting here 3 weeks later when a NEW order is supposed to be sent out. So I never received my December now my January order is going to be messed up..”

Posted 4 years ago

“The spectra pumps works well. The order was a bit difficult, they wouldn’t accept my prescription and I had to get a new one. I did get the pump eventually. I ordered my first set of pump bags on Dec 12 and still haven’t received them on Jan 2.”

Posted 4 years ago

“Disappointed these items don't come with gifts like many other companies. Item came quickly.”

Posted 4 years ago

“Quick delivery and communication. Got Spectra pump and love it! However, I ordered the Kind bags and they sent me completely different bags not the ones I wanted or ordered!”

Posted 4 years ago

“It took almost a week to get my order in .. so I had to use another type of bag/bottle in the mean time.”

Posted 4 years ago

“This is based on my most recent interaction, otherwise, service has been great. This is the first month of resupply for me so I was new to the routine. I had to exchange a pair of flange for a proper size in mid-Sept. The process of return and exchange happen to overlap the 30 day mark of reordering supplies. When I called to reorder supplies (milk bags and duck bills) they told me because they just sent out my exchange of flanges which included duck bills, I would not be able to get this months reorder of duck bills. Short version: I know it sounds confusing, but essentially, I missed an opportunity for 1 set of duck bills. I wish they had asked if there was anything I wanted to order before sending out the exchange or I wish I knew of the 30 day rule because I would have made sure to let them know I wanted the duck bills. I would suggest putting this information up on the website so the mistake doesn't affect someone else.”

Posted 4 years ago

“Great customer service but part of the order I can’t use in the way it should be because it doesn’t work will my pump”

Posted 4 years ago

“Fast responses and fast delivery but would be better if more than two bottles were provided.”

Posted 4 years ago

“Getting the breast pump was easy however getting the additional supplies was hard. Required more information and even had to go to my doctor again to sign things while I was on maternity leave.”

Posted 4 years ago

“Initial order was great even with Tricare. I just wish I didn’t have to ‘reorder’ my breast milk bags every month.”

Posted 4 years ago

“They were easy to work with as far as getting the prescription set up and picking what I wanted to order, however I am a little disappointed in the fact that my pump was sent later than scheduled, and that I was not aware of the changes in supplies not being delivered. I’m not saying that it’s BPs fault, but more communication would have been ideal through this month long process.”

Posted 4 years ago

“This is my second order and we have had to pick it up at the post office ourselves. Your customer service and order fulfillment is great, but the convenience of having it at our door is not. I have been home both times they tried to deliver, but they never knocked or rang the door bell.”

Posted 4 years ago

“Trying to call in is a nightmare all the phones does is ring. lesson learned if I need a response or to order it's best to e-mail.”

Posted 4 years ago

“So the tricare policy changed and no one bothered to let the customers know the changes until it was time to reorder for next month.A lot of stuff was removed that we need because we have oversupply of milk and in need of storage bags and replacing the tubes and flanges plus all the other necessities”

Posted 4 years ago

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Baby Pavilion is rated 4.9 based on 9,297 reviews