Baby Pavilion Reviews

Name: Baby Pavilion
Address: 2975 Exon Avenue, Cincinnati, Ohio
Rating: 4.90

4.9 Rating 9,571 Reviews

98 %

of reviewers recommend Baby Pavilion

Visit Website

Phone:

8006167860

Email:

pumpit@babypavilion.com

Location:

2975 Exon Avenue,
Cincinnati
Ohio
45241

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Baby Pavilion 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was shorted 10 Kiinde bags of my 90 approved. a llittle upsetting but the resupply was quickly approved and shipped.”

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Posted 2 years ago

“I love the service however each time I receive a package it is damaged or tampered.”

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Posted 2 years ago

“Lately baby pavilion has been slipping. I never get reminders to order my supplies even after checking my email with them. Because of this, I order my stuff in advance so I don’t forget. This month I was waiting for an email to let me know my items were on their way. I never got one so after 2 days I called and found out that my order was never placed. I hope this does not happen again.”

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Posted 2 years ago

“The only improvement I think is needed would be showing pictures of the pumps, as I was not entirely sure I was getting the 1 I wanted. But everything else was great, shipping was fast, uploading the insurance info was easy.”

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Posted 2 years ago

“It was quick and easy to order parts and they got delivered fast. My only issue was that the replacement pump set I got is not compatible with the pump parts I already had. They work with the actual pump machine but I can’t interchange the pieces from the two sets like I wanted to. I don’t know why they are two different types of parts since I ordered them both through here. Everything is still usable but it would be nice if they were all compatible with each other. Besides that everything on the website was easy to use and quick to ship out”

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Posted 2 years ago

“Ordered pump and had it approved and shipped on May 27th… it is now going on June 4th and still don’t have my pump. Although the process of getting it approved and shipped was speedy, I kind of anxious about when my pump and supplies will arrive as I am in my 3rd trimester.”

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Posted 2 years ago

“Usually I have a great experience ordering my pump parts, however when my compression stocking prescription was used for a pair that did not fit the description of the prescription (over the knee/ thigh high) I was sent a normal pair anyways and my benefit was used so as I could not obtain the ones I needed. This was wrong and will not be forgotten.”

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Posted 3 years ago

“I think maybe things have changed with insurance, but I don't like that I'm not able to receive new membranes or tubing. I don't expect to get them as often as my bags but I think we should at least get two sets. I also don't like that I have to resubmit my prescription everytime I reorder my bags. It's annoying because it's the same as the last time and you already have it on file. I also don't like that there aren't many options on the bags. Again, I believe this is an insurance issue but surely they can offer something else”

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Posted 3 years ago

“My only issue was that when they were experiencing a supply issue with the Kiinde bags I was not notified that my order was going to be short, my insurance was still billed for 90 even though I only received 80 for months, and when they rebuilt their supply they did not send me all of the ones I was missing even though they were paid for them. Other than this they have been good, they ship fast.”

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Posted 3 years ago

“I have not yet received my order yet. It was shipped last week and still hasn’t arrived. It was easy filling out to get pump but should go through a different delivery carrier.”

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Posted 3 years ago

“I appreciate the quick and friendly replies via email when I had questions. I’d like to see the option to select AP for the state for the military overseas location on the online order form. Right now I have to type my address again in the notes section. Also, my pump took over 2 months to arrive while I’m told from other military moms here they ordered with other providers and received theirs within 2 weeks, so I do not hear other military moms recommend BabyPavilion simply because the ship time is longer. I do like having the option to receive kiinde bags since that is the bottle I will use for my baby when I return to work. Thank you!”

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Posted 3 years ago

“The process of ordering a breast pump was so direct and fast. My first order of storage bags was efficient as well. Unfortunately, it's 7 days having my 30th day being12/8, and I'm yet to receive the storage bags..Somebody must be dragging your process.”

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Posted 3 years ago

“It would be nice to get a little information on what each pump would come with. I.e(bottles, different size flanges, storage bags, etc)”

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Posted 3 years ago

“This website is great but I wish they offered other delivery providers besides fedex.”

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Posted 3 years ago

“Still waiting and the link for tracking doesn't function. Completely disappointing. I tried to order more storage bags once needed after birth and was told I'd have to wait until 30 days after his due date. He's 6 weeks old this week and I still don't have my storage bags... as an exclusive breast pumping mom. Worthless.”

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Posted 3 years ago

“Great customer service and super fast shipping however the bags I received 80 instead of 90 without any solutions to receive the rest. Also I noticed some people posted that they receive the kiinde starter pack at no additional cost however I didn’t get that option. Other than that the process to get your breast pump is super easy.”

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Posted 3 years ago

“Products and service is great and shipping is fast but the website is in desperate need of an update”

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Posted 3 years ago

“I feel like I got way more stuff from the last company I went through unfortunately”

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Posted 3 years ago

“I’m very disappointed that you guys didn’t send me an email to restock on storage bags. I had to put in a request for them last minute and now til this day my storage have not been here smh it was supposed to be here on Memorial Day or the day after and now it’s already June 8”

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Posted 3 years ago

“I never received new flanges and the customer rep never followed up with me to receive them.”

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Posted 4 years ago

Baby Pavilion is rated 4.9 based on 9,571 reviews