Baby Pavilion Reviews

Name: Baby Pavilion
Address: 2975 Exon Avenue, Cincinnati, Ohio
Rating: 4.90

4.9 Rating 10,747 Reviews

98 %

of reviewers recommend Baby Pavilion

Visit Website

Phone:

8006167860

Email:

pumpit@babypavilion.com

Location:

2975 Exon Avenue,
Cincinnati
Ohio
45241

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Baby Pavilion 5 star review on 19th August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've provided prescription for additional storage bags that was given to me by Dr. And they have yet to provide the additional bags when given the copy of the prescription for 3 months now”

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Posted 5 years ago

“I ordered mine like 10 days ago and havent recieved anything yet. my baby is 11 days old now. not sure how to rate when i dont have the item.”

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Posted 5 years ago

“Although baby pavilion was easy to use. They send a complimentary kindle starter pack with bags, however, I am having twin girls and asked for a 2nd starter pack so I could have 2 bottles, one for each of my girls, and they said no since it’s not covered under tricare and simply complimentary. I understand, however, you couldn’t send a 2nd “complimentary” starter pack for my 2nd girl.”

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Posted 6 years ago

“I never received my order it’s been 2 weeks.”

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Posted 6 years ago

“Ordered pump July 24th. Not getting it until August 12th. Baby came August 1st. Poor shipping time. I was told by my provider that women were getting theirs in one week after ordering.”

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Posted 6 years ago

“I am not a fan of this company at all. Their customer service is absolutely horrible. Customer service representatives are poorly trained and give false information. Their monthly reminder only worked for a few months, then they didn’t send all the supplies that were needed even though the insurance company said I could have them and then the last package they sent was lost and they didn’t care to assist me in anyway.”

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Posted 6 years ago

“There was a problem with my order and they did nothing to fix it. The solution was just to correct on my next order.”

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Posted 6 years ago

“Customer service are not helper at all”

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Posted 6 years ago

“Still haven’t received my package on Tuesday and now It said Thursday then I’ll ending on the list it also said it come with more bottles and bag and other things but you sow yours only send the pump and bags.”

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Posted 6 years ago

“This is my first time to get a breastpump through my insurance which is Tricare. I have a lot of options but I chose baby pavilion because they offered more freebies that I can try. And I was so impressed, it was very quick. I had a confirmation the same day that I ordered then they shipped it in 3 days. I received my breastpump with my freebies after more or less 10 days which is very reasonable because we live in Alaska. I will definitely recommed baby pavilion to other moms ❤”

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Posted 6 years ago

“Ordered my stuff when they sent the resupply email and still currently waiting going to take 2 weeks to get to me.”

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Posted 6 years ago

“I did not have the chance to choose the right size of the pump funnel as compare to my previous company but this time I wanted to get my pump from Baby Pavilion from videos I did watch.”

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Posted 6 years ago

“I did not get the spectra duck bills as I should of.”

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Posted 6 years ago

“One of the reviews with 5 starts was me. I started ordering from Baby Pavilion in September 2019 and I loved them. All until now. I received an email stating that as Tricare is not paying shipping costs I am not able to receive anymore monthly supplies. Even though I receive emails from them every day almost saying it’s time to reorder. I understand it’s hurting your business but I am not in fault for that. I didn’t receive any warning so now on top all the mom worries and how breastfeeding and pumping is not easy I need to worry about this. Still trying to find a solution since no other company can supply me since I didn’t get a breastpump with them. Tried to asked for help from Baby Pavilion customer service and didn’t receive it. So, moms everywhere, be aware that you might need to worry about this during your breastfeeding journey.”

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Posted 6 years ago

“I sent in an order request over a month ago that was confirmed but never shipped. Very disappointed in Baby Pavilion right now.”

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Posted 6 years ago

“Haven’t received the pump yet but want me to review... the date changed and I’m not even sure when I’ll get it.”

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Posted 6 years ago

“Stacy and Jalen are of no help. I’ve received very poor service and both associates simply stated there was “nothing they could do”. I’m am dissatisfied and this is not the first time having issues.”

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Posted 6 years ago

“I was super excited to order my breast pump from Baby Pavilion; they were one of the few companies that covered the Spectra S1 pump through TriCare. My pump ended up taking forever to get to me, which was not a big deal; I brushed it off since I am not one to complain, and I work in the healthcare industry, so I understand that things can happen with insurance, they can take their time. I was distraught that Baby Pavilion does not provide multiple flanges to try so you can figure out what size you should be using. I ordered my first monthly order of supplies, and I was only given the options of 24mm and 28mm, I messaged Baby Pavilion asking if they could send me another size to try, they gave me a hard time at first but finally said they would send two flanges. They were not exactly nice or accommodating about the whole ordeal, and the way that the box came, you could tell that they were not happy about it due to how everything was packaged. I sincerely regret going through this company for my pump and supplies, and I wish I could go through another company for the rest of the time. I would highly suggest going through another company if you are looking for a company to supply your breast pump and supplies. Several companies are very accommodating to their customers when they need help with these situations. We are new mothers that are tired, exhausted, and trying our best to get through these first few rough weeks adjusting to so many new things in life. The last thing we should worry about is breast pump issues. Do yourself a favor and go with an accommodating company that appreciates you. Some of them will ship supplies at your request if you run into problems, no questions asked.”

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Posted 6 years ago

“My breast milk storage bags were send to me open. The package wasn’t sealed at all.”

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Posted 6 years ago

“This is the first time I’ve waited so long to receive my delivery. I’ve been out of kiinde bags for a week and baby pavilion used to ship and receive within 2-3 Days. I don’t know why it’s taking so much longer This time. I’ve been struggling. My little one only likes kiinde nipples and I had to sacrifice and reuse bags which is not what’s recommended for the brand! I was away for a work trip for a week and it was so upsetting to hear that my bags haven’t arrived.”

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Posted 6 years ago

Baby Pavilion is rated 4.9 based on 10,747 reviews