Baby Pavilion Reviews

Name: Baby Pavilion
Address: 2975 Exon Avenue, Cincinnati, Ohio
Rating: 4.90

4.9 Rating 9,663 Reviews

98 %

of reviewers recommend Baby Pavilion

Visit Website

Phone:

8006167860

Email:

pumpit@babypavilion.com

Location:

2975 Exon Avenue,
Cincinnati
Ohio
45241

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Baby Pavilion 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used baby pavilion as a first time mom, ordering my pump was pretty seamless, I had some issues uploading my rx but customer service helped a good bit. It was a pretty long wait for it to arrive though, so I’d suggest to order early- if possible. I appreciate the monthly reminder email to reorder bags- I usually run out quickly as a mostly pumping mom. Would recommend though.”

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Posted 1 year ago

“Quick service”

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Posted 2 years ago

“I got my breast pump so fast! I wish I knew about this with my first child. It’s so convenient & easy. The only issue is I wish you could select what size flange you get. I know they are standard but not everyone has the same size. Other than that great!”

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Posted 2 years ago

“Would love if mommas could get more than one kit!”

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Posted 2 years ago

“The process is so simple, quick and easy.”

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Posted 2 years ago

“It made getting a breast pump easy.”

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Posted 2 years ago

“Super convenient and fast. Used our tricare insurance and paid $65 for upgrade to the WillowGo. Definitely worth it to be handfree and build a large supply.”

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Posted 2 years ago

“Baby pavilion is an awesome resource for Tricare beneficiaries. I liked how easy it was to get a breast pump and pick the one I wanted. I really appreciated the automated reminder notifying me that insurance will cover bags and new pump parts. I do however wish we could pick the bags we get. insurance is willing to spend $X on bags it would be cool if we could pick whatever bag for a set amount.”

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Posted 2 years ago

“RX for breast pump sent and received fairly quick. Nice monthly reminders about bags.”

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Posted 2 years ago

“Normally I would give 5/5 stars however I'm a little disappointed by my last order. I order breast milk storage bags every months because I exclusively pump and use all 90 each month. This past order (for February) I had to change the delivery address because my husband and I are currently pcs-ing across the country. We don't have our address yet so I decided to use my mother address for the bags to be sent to. Normally once I place an order it gets approved and shipped within a couple days. This last order I placed it and almost a week later it hadn't been approved or shipped. I emailed to ask when and let baby pavilion know that I had to change my address, the rep was GREAT. However now I have left my mother's (we visited her on the way) and the bag still hadn't delivered. So now my mom will have to shipp them to me when they arrive tomher house. For reference I placed the order January 23rd, emailed bp about when my order will ship on February 5th. It's currently February 13th and FedEx has a pending statues.. originally said they'd be delivered Feb 9th then the 11th. I definitely realize the shipping/FedEx isn't bp fault, I just with bp would have approved my order before I emailed about it almost two weeks later.”

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Posted 2 years ago

“Very easy ordering processing with my tricare prescription.”

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Posted 2 years ago

“They were fast and efficient and the customer service is excellent! They are on top of timing and I get reminder emails to order things I’m supposed to get monthly. Fantastic folks! Wish they shipped to Alaska”

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Posted 2 years ago

“I haven’t used it yet”

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Posted 2 years ago

“The customer service representative helping me order my breast pump through insurance was very helpful and quick to respond. the only issue I had is they sent me the Kiinde breastmilk bags rather than the Zomee ones that I ordered per my receipt.”

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Posted 2 years ago

“The whole process was very fast, I communicated with them via Messenger and the communication was immediate. They resolved my doubts and helped me to get my breast pump easily and quickly.”

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Posted 2 years ago

“The online help service was great.”

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Posted 2 years ago

“So easy to work with. Fast shipping and great customer service. The only thing I dislike is they offer no replacement valves/diaphragms for the Elvie Stride. The stride was a free pump covered by my insurance, you’d like replacement parts would be covered like the other pumps.”

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Posted 2 years ago

“Once I order I get my pumping bags super quick. I was disappointed recently when I ordered Kiinde bags and they never shipped due to a supply issue. An email should have been sent to me that my order couldn’t be filled asking if I would like the other bags. All that being said I still really love working with Baby Pavilion!”

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Posted 2 years ago

“Friendly and Quick service”

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Posted 2 years ago

“Is been helpful”

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Posted 2 years ago

Baby Pavilion is rated 4.9 based on 9,663 reviews