Thank you so much for your wonderful 5-star review! 🎉 We’re thrilled you had such a great experience with us. Your support means the world to us, and we look forward to baking for you again 💗
“No confirmation email to say order received, kept our fingers crossed they would arrive. Arrived a day earlier than we specified so were not fresh when we are them. Quite dry. Images in icing were blurry. Disappointing.
Request for feedback is 2 months after order.”
We’re very sorry to hear about your experience and how disappointing this must have been. We understand how important it is for our products and service to meet expectations and regret that this wasn’t the case for your order.
We’d love the chance to make this right — please contact us at sales@bakerdays.com so our team can review your case promptly.
“I bought 2 "Well Done" letterbox cakes for my grandchildren. Lovely colourful little cakes which also tasted delicious. They were a big hit! I'd definitely use Bakerdays again.”
Thank you so much for your wonderful 5-star review! 🎉 We’re delighted to know your cakes were such a hit with your grandchildren. Your support means a lot to us, and we look forward to baking for you again 💗
“Honestly, I am quite dissapointed. The cake was tiny, the frosting was really sweet and the cake dry. I can't believe I paid so much for this. Also, I didn't receive any confirmation after the purcharse and had to chase ++ to receive an answer that my cake would be delivered. Really dissapointed.”
We’re truly sorry to hear about your experience and the disappointment this caused, especially after placing your trust in us. We completely understand how frustrating it must have been to feel let down on both the cake and the communication. We’d love the chance to make this right — please get in touch with us at sales@bakerdays.com so our team can review your case as a priority.
“I have ordered a few birthday cakes my nephew loved the Steam train also the
Stormtrooper for my son the cakes taste lovely and are well packaged I will
order again”
Thank you so much for your wonderful 5-star review! 🎉 We’re delighted to know your cakes have been such a hit with your family. Your continued support means a lot to us, and we look forward to baking for you again 💗
“Prompt delivery
Very good cake . I always order wigh a personalised picture on the cake. Good quality photo. Of course the iceing is nit the best but I prefer the photo to be great quality and so the iceing has to be a nit harder.
But the cake is very good”
Thank you very much for your lovely 5-star review! 🎉 We’re so pleased you’re happy with your personalised cakes and appreciate your thoughtful feedback. Your continued support means a lot to us, and we look forward to baking for you again 💗
Thank you so much for your 5-star review! 🎉 We’re delighted you enjoyed both the cake and our service. We truly appreciate your support and look forward to baking for you again 💗
“Had some superb cupcakes delivered to a client of ours and they loved them!
bakerdays were quick to place to dispatch the order and it arrived in perfect condition”
Thank you so much for your wonderful 5-star review! 🎉 We’re thrilled to know your client loved the cupcakes and that everything arrived perfectly. We truly appreciate your support and look forward to baking for you again!
Thank you so much for your lovely 5-star review! 🎉 We’re delighted you were happy with both the cake and our service. Your support means a lot, and we look forward to baking for you again 💗
“Had a cake for my son’s 16th birthday the cake looked amazing and was even better then I’d imagined it also tasted amazing will definitely be ordering again”
Thank you for your 5-star review! 🎉 We’re delighted to hear you had such a great experience celebrating your son’s 16th birthday with us. It’s wonderful to know the cake was even better than expected, and we truly appreciate your kind words. We can’t wait to bake for you again! 💗
“I wanted to share my experience as a designer working with bakerdays. Unfortunately, it was not positive.
I was hired to produce digital marketing and design work for them, and while my initial drafts weren’t perfect, I was actively working on revisions and improvements as requested. However, before I could submit the revised designs, I suddenly received an email saying my contract was terminated.
It felt very abrupt and unfair, as I wasn’t given a chance to complete the revisions or prove that I could meet their expectations.
I understand businesses want high standards, but I wish there had been better communication and more willingness to collaborate rather than ending the contract so quickly.
This experience has left me quite disappointed, and I’d advise other creatives to clarify expectations in detail before engaging with bakerdays.
PS: I've just read some reviews here on Trust Pilot and most of them are negative. I guess it says a lot about this brand.”
“My girlfriend surprised me with a chocolate cake from here to celebrate my new job and it was amazing!
The cake was delicious and it looked great, as you can see from the picture! It arrived on time and my girlfriend said the service was great.
I’m really happy with the product and I will be using this company again in the future. I highly recommend any cake lovers give these guys a chance too, i’m sure you won’t be disappointed”
“I wanted the perfect little treat for my dad this Father's Day and found bakerdays who offered to create a custom design for my order
I picked my dad's boat and they made a design that fit the colours and name of the boat. He absolutely LOVED IT!”
“Not Recommended
Cake arrived promptly and in good condition unfortunately the personalized name had been iced incorrectly. I sent an email with photo of the cake but Bakerdays have ignored me. Then to make matters worse when the cake was eaten on 17th June, (delivered on 13th June), the sponge was quite dry. Very disappointing”
“1st cake cake squashed and not as described, 1 was offered another cake which i ordered when I recieved it it was the wrong kind the reply was we don't do that cake in choc chip they sent me a jam and cream was supose to be a £43 cake I wouldnt have paid £5 again i emailed and they just don't listen or understand the orders , I asked for a full refund as 2 cakes went in the bin still haven't recieved a reply or refund and the cake was the wrong item and missed the birthday date I'm still waiting 4 days into an email sent to them”
“I ordered a birthday cake + balloon set, paying extra for Saturday delivery. The cake was delivered but the theme matching balloon wasn't. Despite multiple emails I've not had a response. No apology, offer of refund or any compensation at all. Deeply disappointed. Would not recommend!”
“I’m really loathe to write a negative review of a small business but my attempts to rectify the issue with the company have been completely ignored. I spent almost £80 for a celebration pack, including 3 helium balloons, a cake and candle. The cake was fine but I received just one balloon (not the balloon I ordered) which was completely deflated. The candle was completely missing. I sent an email, with photographic evidence and asked for help, they initially responded but once I asked for a partial refund, which I thought fair, I was completely ghosted. Chances are you might have a positive experience with this company, but is it worth taking that risk when you are planning for a special event. Really, really poor customer care. Go elsewhere.”
“Was easy to order and received confirmation the cake would arrive on 18th October between 11.15 & 1.15. It arrived at around 5.40pm & my husband saw the courier flipping the box like a football as he walked down the drive! However, it was so well packaged within its box and again within another box that it was totally undamaged. It was well received the next day for my sister’s birthday. Having read other reviews on here now, I feel we were very lucky that our experience was good. It looked lovely and tasted very nice too. Would order again but now feel unsure due to having read other reviews.”
“Do not use this company!!! I ordered a cake for my mother's 90 birthday on 16 September 2024 to be delivered on the 16 th October The cake was due to arrive on Wednesday .The cake delivery window slot came and went with no sign of the cake. I checked on the delivery company and they had put the wrong post code i called bakerdays twice, both times the phone went through to voicemail, I left a voicemail but no one at the company the decency to return my call. After 6pm the delivery company updated their website to say new delivery date and now my correct code . I tried to contact the delivery company they were as useless as this company who wants a cake that’s been sat in the van since Wednesday!
Am update the cake arrived 3 minutes ago the box was dented and damp I would say that the cake felt damp and was it worth over 40 pound NO the next time I want a cake i will go to Marks and Spencer.”
