Banggood Reviews

Name: Banggood
Rating: 4.36

4.4 Rating 7,735 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

Questions

Metrics

4.4

Based on 7,735 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been a customer since 2016 I think and all in all I'm pleased with the service. Some things take a bit longer, but the support staff is friendly and trys to help we're they can”

Helpful Report

Posted 5 years ago

“Didn't received the item but service in excellent! Got refunded.”

Helpful Report

Posted 5 years ago

Dear customer, Thank you for sending such a kind and enthusiastic comment. We certainly appreciated hearing it. Your positive feedback allows us to know our efforts are appreciated and you are satisfied with our service. We feel deeply grateful when our customers take time out of their busy days to provide us with some open and honest feedback about our products and services. Once again, thank you for taking the time to let us know how you feel. We appreciate your feedback and truly want to make your shopping experience as pleasant as possible. If you have any questions, feel free to contact us: Personal Computer: http://www.banggood.com/Contact-Us_hi111. Mobile: https://m.banggood.com/contact_us.html. We look forward to continuing to serve you for years to come and we wish you a nice day. Best regards, Banggood Team

Posted 5 years ago

“Great communication and willingness to help. return emails are fast and courteous and the seller is reasonable”

Helpful Report

Posted 5 years ago

Dear Ezra Adair, Thank you for sending such a kind and enthusiastic comment. We certainly appreciated hearing it. Your positive feedback allows us to know our efforts are appreciated and you are satisfied with our service. We feel deeply grateful when our customers take time out of their busy days to provide us with some open and honest feedback about our products and services. Once again, thank you for taking the time to let us know how you feel. We appreciate your feedback and truly want to make your shopping experience as pleasant as possible. If you have any questions, feel free to contact us: Personal Computer: http://www.banggood.com/Contact-Us_hi111. Mobile: https://m.banggood.com/contact_us.html. We look forward to continuing to serve you for years to come and we wish you a nice day. Best regards, Banggood Team

Posted 5 years ago

“I have a problem about shipping with my product :xiaomi bulb. After two months waiting never came. I ask for refund and I am waiting for reply.”

Helpful Report

Posted 5 years ago

Dear Dimi G, Thank you for choosing Banggood and sorry for any inconvenience caused. About the logistic, there are so many uncontrollable factors like bad weather, customs, inspect security etc, thus can be caused the item delayed in the shipping way. We take the security of your personal information very seriously, so we will not ask for the order number and your email address. For this reason we suggest you could contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 5 years ago

“It is the first time I bought on Banggood, but I didn't get may product, I asked for the refund (as well as I made with the other online seller Aliexpress,Gearbest,Wish and Geek, when I diddn't get the product) but it has been a little difficult and so easy to ask for a right of mine(to have the refund when I don't get the item). I hope it will be easier in the future”

Helpful Report

Posted 5 years ago

Dear Gio, Thank you for choosing Banggood and sorry for any inconvenience caused. All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru,South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time. Banggood is always improve the logistics in order to delivery the order as soon as possible. We take the security of your personal information very seriously, so we will not ask for the order number and your email address. For this reason we suggest you could contact us via these links: Personal Computer: http://www.banggood.com/Contact-Us_hi111 Mobile: https://m.banggood.com/contact_us.html We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you. Best regards, Banggood Team

Posted 5 years ago

Banggood is rated 4.4 based on 7,735 reviews