Banggood Reviews

Name: Banggood
Rating: 4.36

4.4 Rating 7,691 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

Questions

Metrics

4.4

Based on 7,691 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Banggood 5 star review on 19th April 2024

Anonymous

Banggood 5 star review on 12th April 2024

Juvené

Banggood 1 star review on 2nd April 2024

Konstantinos

Banggood 5 star review on 27th March 2024

Flydrones

702

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not receive the parcel. I am waiting delivery!”

Helpful Report

Posted 1 week ago

“I made a purchase from this particular website which turned out to be a bad purchase. I purchased a mobile phone device which upon arrival appeared to be defective. It wasn't charging. No matter how many hours I left the mobile phone charging, it showed no indication of charging and no indication of operation. I spoke directly to Banggood customer service staff opening a ticket and the process ticked for days until the ticket was automatically closed without any help. Now I have opened another ticket and they have started telling me the same things they said to me in the first ticket before it was closed. The first ticket was closed because their last reply was: "we will update for you as soon as possible, please wait patiently" and I was just waiting... As you can see, the company in question has bad service and is fooling the customer by giving them fake hopes that he will answer him soon and this never happens until days pass and the ticket is automatically closed. This company does not assume its responsibilities and as a result does not compensate its customer.”

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Posted 2 weeks ago

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Posted 3 weeks ago

“L'appareil est arrivé dans les délais et bien présenté. Malheureusement l'écran ne s'allume pas et je ne sais pas pourquoi. Actuellement je ne peux pas l'utiliser.”

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Posted 1 month ago

“Terrible service from start to finish. Missed delivery. Charged to return item. Still waiting for refund. Will never use them again.”

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Posted 1 month ago

“El producto esta defectuoso no funciona la bocina y la pila no carga, solo prende la luz pero tiene que estar conectado al cargador...que procede ?”

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Posted 1 month ago

“Vest well off of sizing (too small) returning nightmare finally got a response to return which was they were all on some Communist sanctioned long holiday so I needed to attempt it all over again in another week. What a hot mess”

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Posted 2 months ago

“Rc trucks light bar didn’t work and the reverse didn’t either. Horrible seller, refused to help. Never again.”

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Posted 2 months ago

“I bought battery operated chainsaw that arrived with two batteries. After 8 hrs of attempting to charge those batteries they wouldn’t charge. Reached to banggood for return and refund they started to ask me to perform all kind of tests and requested I should have some special tools which I didn’t have. They even asked to find someone who may have such tool to help me with the test which I told I don’t have anyone to help me. They refused to take the item back and suggested to refund me about 40%. This is a scam they sent out a defective product they refused to take back and would not issue a full refund. Be aware of these folks they will be happy to take your money and they are at no obligation to honor their written commitments. They keep writing back and forth with the hope you go away or get tired and accept the minimum so be aware.”

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Posted 2 months ago

“Malheureusement le moteur et/ou l'esc ne fonctionne pas et je ne sais pas comment renvoyer le matériel et a quelle adresse? De toute façon le coût de transport sera élevé par rapport à la valeur de la commande .Dommage”

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Posted 3 months ago

“This watch failed shortly after I received it and Banggood will to refund or replace. Do not buy from Banggood. They do not care about the customer. WARNING!!!”

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Posted 3 months ago

“THERE IS NO ANY WARRANTY COVERAGE. A BMAX TABLET ONLY NINE MONTHS USED HAS A SERIOUS FAULT (MAINBOARD) AND NO ANY COVERAGE UNDER WARRANTY. THEY REFUSED TO SUPPLY ME THE PART EVEN WITH CHARGE.”

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Posted 4 months ago

“Articolo mai ricevuto”

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Posted 4 months ago

“La loi française fait obligation au vendeur de fournir un manuel utilisateur EN FRANCAIS. L'article reçu n'est accompagné que d'un manuel en chinois et en anglais. J'attends une notice EN FRANCAIS;”

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Posted 5 months ago

“They sent me a rock crawler RC with a non working remote and have been ignoring me for two weeks now. Can't use the thing and I'm out $156. Dont trust these people - they dont care about you, just stealing your money.”

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Posted 5 months ago

“I bought this product: VIOLEWORKS 6 Inch Portable Electric Pruning Saw Rechargeable One-hand Woodworking Electric Chain Saws W/ 1/2 Battery - EU Plug Two Batteries this was bad goods. After first battery the engine stopped working. Smoke went out from the engine and it is absolutely dead. I waste my money, so I don't recommend this goods. Lost all my money.”

Helpful Report

Posted 5 months ago

“No complaints with Banggood, the shipping is excellent. My gripe is with the product, it's a waste of money. I will never buy from that company ever again. They make garbage!”