Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 8,075 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

Questions

Metrics

4.4

Based on 8,075 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Banggood 1 star review on 31st October 2025

782

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible experience. I ordered an over $400 laptop from Banggood. However, I received a defective product. I contacted customer service and followed the instruction to ship back the defective product to its warehouse. It's been 5 months and I still don't know if I will have my refund back.”

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Posted 3 years ago

“5 purchases on 5 different occasions , all 5 had issues with several months to get delivered while banggood send me fake and fabricated shipping updates, complete joke. I was warned about this and that they sell the customers credit card information to the darknet and I just did not believe it but now I am convinced.”

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Posted 3 years ago

“I was sent the wrong charger for my camera. It came fast, but if it's wrong, it's useless. No customer service has contacted my. No refund has been offered. No effort except this second request for information has been offered.”

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Posted 3 years ago

“Dear Banggood team, Thank you for this message regarding my case. Let me start by saying that l have only received 2 emails dated March 24 and 25 announcing delivery (which indeed arrived). Upon arrival l sent 2 claims about the bad quality condition in which the hat arrived. And after that this is the only email received as an answer and l thank you for your interest. Please resend me the message in order to understand what should l answer about. I hope you don’t close my case as this product arrived damaged and l appreciate Banggood effectively finds a solution. I don’t know what ticket questions are or were. All l have is a damaged product (the beautiful hat sadly broken in 4 in the brim) and a plastic bag branded “Newchic - classic fashion” with a tag or sticker that says POA7229979 SKUF74729 dbJtHEW PCK Made in China ….and that’s all.”

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Posted 3 years ago

“Устройство не соответствует описанию. Блок питания в комплекте 12 В, а на устройстве написано 5 В. Включить не получилось. Вскрытие показало обман. Это ПОДДЕЛКА !!!”

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Posted 3 years ago

“The product is not as described on the site, the product is made of plastic, it is supposed to be made of aluminum”

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Posted 3 years ago

“I'm not satisfied the quality of this product it cannot lossen the wheel nut of my car, and the spare battery youve given was defective!”

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Posted 3 years ago

“Only got one bit”

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Posted 3 years ago

“DO NOT READ ANYTHING FROM BANGGOOD, OR EVEN BUY FROM IT!! they have some foreign people writing the good reviews like. I NEARLY DIED 2 TIME IN A ROW TO PROVE IT!!! https://youtube.com/shorts/DzVVvZ18ifc?feature=share watch this, its a e-bike battery I bought and look how bad has it gone!!!! and now they wont answare to me, noone giving any kind of repair or anyhing. they just get ur money and send you some second hand or broken stuffs.'”

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Posted 3 years ago

“Water tanto came with a sala crack”

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Posted 3 years ago

“No es lo que esperaba”

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Posted 3 years ago

“Thus unit came to me an a very obviously used and dirty condition. Extremely disappointed.”

Banggood 1 star review on 13th March 2022

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Posted 3 years ago

“They sent me an item that does not work they have not responded by I replacing it or returning the defective item.”

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Posted 3 years ago

“I got an email from Banggood, "Write Reviews, Get Free Trial!" It has an 500% off coupon for an electric bike, but I can not collect the coupon. I wrote to Customer Services, but they can not help, only wrote sorry, sorry and sorry, but they did not try solve the problem. They offered only 600BG(6USD) points and 6% off coupon. I offered to pay the 10%(200USD). If I get I will write a long review with photos and video. Also, they hide the negative comments in many items, which the Customer Services did admitted.”

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Posted 3 years ago

“I ordered the full package (C) and I was sent the basic one after a huge delay. What about the missing parts?”

Banggood 1 star review on 5th March 2022

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Posted 3 years ago

“AVOID AT ALL CAST AVOID AT ALL CAST. Product is really bad quality, they are spying on you with their third part Apps. As they asked me personal questions and they could not know if they where not spying. They don't care about policys or refunds will just talk in circles with you until you get tired. ITS A SCAM. SUIT YOURSELF IF YOU BUY BUT READ THIS COMMENT. AVOID AVOID!!!!!!!!”

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Posted 3 years ago

“Compra feira em 08-01-2022 para ser entregue em 7 dias uteis. Não foi entregue e foi cancelada. Enviaram-me tracking da DHL e tentaram entregar pela DPD que foi recusada a entrega. Ainda á espera do meu dinheiro. Feita reclamação na PAYPAL, tinham prazo para resolver até 15-02-2022, alteraram para 20-02-2022, e agora alteraram para 28-02-2022. Outra empresa mafiosa, cambada de CLOWNS, montes de CAGALHÕES, FDP, Á P... QUE OS PARIU. Don't need nothing from you, only my money. Keep this score.”

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Posted 3 years ago

“Banggood is a catastrophically bad company when you return something. Requires pictures on the packaging with barcodes, just like saving on empty boxes. In addition, they want you to create a lot of images and videos that show the product defective. It is so complicated that it is not worth all the work. Luckily it was a low price product so I can take the loss, but will never buy anything from them again. Really bad company, AVOID!”

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Posted 3 years ago

“Is lot the good product this not have 1200nm is very baad not the really description .lot mother buy in your chopp”

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Posted 3 years ago

“The material in the irregular long sleeve cardigan was flimsy, the sizing inaccurate, and the workmanship, exceedingly shoddy...The button holes were not even finished, and would not hold. I have purchased other items on Banggood that were excellent, but this was by far the worst item I have ever purchased online, and a complete waste of money, especially at the price being charged...I've seen cheap Halloween outfits that were better put together than this one. Buyer, beware!”

Helpful Report

Posted 3 years ago

Banggood is rated 4.4 based on 8,075 reviews