Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 8,075 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

Questions

Metrics

4.4

Based on 8,075 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Banggood 1 star review on 31st October 2025

782

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Das Fahrzeug ist nach 20 Minuten Fahrt bereits kaputt.”

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Posted 3 years ago

“Did not receive my items. Yet my app shows delivered.”

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Posted 3 years ago

“Terrible customer service.”

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Posted 3 years ago

“If someone, somehow come across to the page of banggood.com, just pass by. I ordered an electric scooter (environment friendly) to drive to work and back, because of the small distance I have. All was fine, but only for 4 days. Then it won't start anymore. I write with customer support for about 2 months and there is no solution already. They are even stupid, or really don't want to solve the problem. The think is, that $#*!ty product cost me about 600€. The webpage is 1:1 like AliExpress.com, but who didn't ordered at least once from aliexpress? Even if you have some issues, there is certainly someone who is able and willing to help you. Well, not the same case with banggood. Of course my 1 star review was not uploaded on the product page. So all the people know everything is fine. I know: my webpage, my rules. But in that world are we living?”

Banggood 1 star review on 1st August 2022

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Posted 3 years ago

“Swiper is faulty”

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Posted 3 years ago

“According to the tracking information the lamp has been delivered on 8th July but I haven't received any information of the delivery. Unfortunately I can't provide a positive review, even though it would be someone else's fault. Can you give me more information about the delivery than what the tracking data provides?”

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Posted 3 years ago

“I purchased a LED Creative Astronaut Galaxy Projector Lamp Gypsophila Projection Starry Night Light for Children Home Decor for my granddaughter & we were excitedly looking forward to setting it up in her bedroom. Unfortunately, right out of the box, it did not work. I read the instructions carefully to make sure I had done everything correctly. I had. I contacted Banggood with the promise of a response within 24 hours. Over a week later, I have had to contact them again about getting a replacement. Still no response so far. I still want the item and from the reviews it looks good when it works, but am a bit disappointed in Banggood's lack of response. Hopefully they will contact me soon and resolve the issue.”

Banggood 1 star review on 12th July 2022

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Posted 3 years ago

“The text of the announcement is misleading. offers four pieces, one arrives. He did not answer the question. This is not a fair price. for this amount, you can buy at least two from another seller”

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Posted 3 years ago

“Item Don`t WORK...”

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Posted 3 years ago

“they refuse to refund me for the return shipping of returned product. They agreed to refund me and I actually return shipped it cheaper than they expected. Now they only want to give me the COG so I'm out over $60 cause the went back on their word.”

Banggood 1 star review on 15th June 2022

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Posted 3 years ago

“La placa tiene una sola salida, como la voy a conectar al controlador de corriente, se cargará la batería directamente sin regulador y lo del lighter no entiendo”

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Posted 3 years ago

“Very small cover won't fit my bikes ,3, so useless”

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Posted 3 years ago

“No response from customer service. The dress is gold, not red orange. Also it is too small. The website is too complicated and I will not be using it again.”

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Posted 3 years ago

“Je souhaite l échange du produit car celui-ci et défectueux ( embout cassé) merci”

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Posted 3 years ago

“My scooter arrived in halve a box the charger ?? missing assembly toolkit missing Horn/Speed control unit smashed "HELP" !! Bang God sort this out Eduard”

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Posted 3 years ago

“Product arrived damaged and does not work. Banggood has done nothing to resolve the situation. Would not recommend this site. Very disappointed.”

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Posted 3 years ago

“I bought a Bluetooth speaker... The first that they sent me was not working properly. The second never arrived my house.. (3 month passed already)”

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Posted 3 years ago

“Dear Banggood team, Thank you for this message regarding my case. Let me start by saying that l have only received 2 emails dated March 24 and 25 announcing delivery (which indeed arrived). Upon arrival l sent 2 claims about the bad quality condition in which the hat arrived. And after that this is the only email received as an answer and l thank you for your interest. Please resend me the message in order to understand what should l answer about. I hope you don’t close my case as this product arrived damaged and l appreciate Banggood effectively finds a solution. I don’t know what ticket questions are or were. All l have is a damaged product (the beautiful hat sadly broken in 4 in the brim) and a plastic bag branded “Newchic - classic fashion” with a tag or sticker that says POA7229979 SKUF74729 dbJtHEW PCK Made in China ….and that’s all. Again, many thanks and l hope we arrive at a solution. Julian Alhach +57 (310) 493 5734”

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Posted 3 years ago

“I have already order 2 rings almost a month ago. I payed them and never got them”

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Posted 3 years ago

“J ai commencer une pompe 24v et j ai reçus une 48v ....”

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Posted 3 years ago

Banggood is rated 4.4 based on 8,075 reviews