“Multiple times I rang and around 3 hours at a time. Eventually spoke to a lady who was so rude and arrogant. I gave example of other banks then she says we are not them but my question is if they answer within 30 minutes then why cant you at least in an hour?
When I complained about this she disgraced me by suggesting I am after compensation. What?”
“Been on the phone for 4 hours on Saturday, no answer. I called literally on the dot of 8, opening time and still no one there to pick up. Been here for 40 mins. I could be here till closing time and no one will answer. Even if someone does answer, the chances of them having the mental capacity to do anything, even something very simple , are remote. I was calling to get assistance but will be canceling my account. They charge the earth, pay no interest and won't even spend any of their enormous, utterly enormous profits on the customers that make them this money.”
“I bought a safety face mask due to COVID-19 on EBay and and pay $120.55 by using Barclays Credit Card on March 03. Right the same day when I received them I notice that they was not exactly the same item that I bought so decided to contact Ebay and make a request for return. Return were approved by the seller and printed return label provided by EBay and send it back to seller. Tracking number is showing delivery date on March 13. Seller refund me $12.05 instead $120.55. I call and follow a dispute on EBay, Barclays and until now they don’t even care about my money I paid. I am without the item and without my money. I follow complaint on BBB with all documentation to support my point. We will see what happen. In the mean time, I am looking for another CC company who can treat peoples fairly and not just look the dollar symbol.”
“Been waiting for 2 hours today and yesterday on hold, and at exactly 2hr mark my call got disconnected. I got locked out of my online banking because when I put in the pinsentry the online banking said it didn't recognize the 8 digits. Raising it to barclays through live chat in the barclays app and was told the issue was fixed. It was not. Good job guys!”
“Total disgrace over three weeks to get call back still waiting on phone over three hours to get through still trying 3 weeks later the chat service you must be either taking to someone on the moon or a monkey that is in a call centre in a jungle were the zoo keeper chucks nuts and one of the monkeys misses and hits the keyboard you get the same message to everything been with Barclays over 25 years I'll Be Closing My Accounts”
“Absolute joke. Try employing people with enough brain power to answer a phone. Absolute shambles of a company. Been waiting over an hour over 3 different calls and it seems their staff are so inept they can't work out how to use their phones. Morons.”
“Been with Barclays for 25 years. In total I've been waiting almost 10 hours to speak to someone as I've been locked out of online banking. Earlier today I managed to get through after 1hr 45mins but got cut off. Iwas told earlier last week by a customer service rep that my online account was unblocked and that I had to wait 24hrs....well 4 days later I'm still locked out. Barclays have been appalling and it's a disgrace the way they treat their customers. I'm looking to switch!!!!!”
“All of my other Visa card companies mbna Halifax first direct have been really helpful to be honest, but Barclay card don't even answer the phone 3hours 45 mins waiting I hung up, its like they've shut up shop and are just ignoring customers during covid! do not forget how this company have acted during covid.”
“Awful customer service. All the other banks are paying covid loans quickly and efficiently. Barclays appear to be deliberately obstructing and delaying. This will never be forgotten. The bank that kicked its customers in the teeth when they should have been there to help. Barclays are history.”
“My very elderly mother has always used Barclays phone banking. She has been trying to get through to them to do various things for over three weeks now. Today she was on hold for an hour and a quarter before giving up. I could understand it at the beginning of the COVID crisis but they should have sorted something out by now. I tried to set up online banking for her but that didn't work either. She can't access her own money. Terrible terrible company.”
“Been with barclays bank for 48 years but enough is enough, went to put some cash in at my local branch only to find the opening hours were 10.00 till 12.00 and Que was 12 long and only one teller position now in the bank, no good for someone who does not trust online banking, don't get me started about phoning them. Waste of space I'm off to a bank that has humans.”
“Undoubtedly the best banking and customer services in the UK. Underrated and deserves a far better reputation. Never had an issue with this bank whatsoever to the opposite of all the other banks I have used through the years, where problems occur constantly. The application is also very easy to use and provides an excellent customer experience. I couldn't imagine anything that could disappoint me with this bank and it's services. S+”
