“The cretins in Bolton Branch are wholly representative of Barclay’s wider ineptitude. Bank here if you like hassle, stress, waiting for ridiculous amounts of time, having to repeat yourself endlessly, being lied to & spoken to as though you are a fool.”
“Am an older woman with a life threatening illness which prevents me wearing a mask. I wear a disability lanyard. Was aggressively accosted by young male employee on entering, who claimed I had to wear a mask, something my doctor has advised against. Barclays staff are not qualified to give medical advice. Govt guidelines state exemptions apply. On informing him I was exempt by way of disability, he became threatening and hostile. Spoke to me in shockingly disrespectful manner. "I won't help you so don't ask". Literally refused to serve me because of my disability. This is known as disability discrimination and is unlawful. Individuals are personally liable so I asked for his name and he said "I won't give it to you". Have made formal complaint. Remains to be seen whether Barclays will be smart enough to settle out of court. Disgusting conduct.”
“Terrible, awful customer service. I called in twice to update my new address. Took me almost 2 hours on the phone to do just that. Then few months later my new card didn't show up. Phone lines were unavailable so I decidedto use chat option. What a mistake!
First two agents just did't respond. Waited 15 min total. Third started asking bunch of security questions, then 45minto conversation finally checked that MY NEW ADDRESS IS WRONG. They changed my new address to completely wrong one! Spelling mistakes all over.
So I've updated address, triple checked and requested new card as old one expired already - was shipped to the wrong address. Took me 2,5 hour total just this.
Month later and I still don't have my card! Old one expired 1,5 months ago. I decided to head to chat and this time customer service was even worst. First agent just didn't show up. Second one, after taking 30 min now wasting my time just LEFT THE CHAT. She just LEFT! Wasted my time again.
Didn'help me with new card, didn't offer any help me not being able to make any payments.
LEFT THE CHAT after 30min of me trying to get my new card - customer is just left stranded! No card, no avility to make payments for over a month now, no support.
Barclays as an institution is a disgrace.”
“we opened a bank account for our daughter about four yrs ago,, now with all the banks closing nowhere to deposit your savings selected hours on banks 35mins away so with being close to the bank one day i called in to see what times they would be open. so having being told the opening hours we collected our little ones savings and called to the branch only to find that the cashier desk closes at 12. I mean what is the point of opening a bank for 2hrs 3days a week, i could use the self service but how do you deposit cash // COINS in that. Absolutly disgusting with all thats going on they should issue cards to all account holders so they can deposit money in a post office. appauling service from barclays i will be taking out my daughters savings from there i will find somewhere else.”
“Absolutely shocking service. Was told I couldn’t use my card or online banking for 10 days. When the days were up I could still no longer use my account. They’d put another review on my account without telling me so cannot use my card at all until February. Shocking how I have to go a WHOLE MONTH without using my card. Absolutely shocking service from Barclays”
“Absoutely terrible from start to finish. I ave a large mortgage with this bank and when you calll there sphone system simply does not work. Voice recognition is not working so you try and use the telephone keypad which also does not work either. I have tried calling multiple times, after a 1 hour wait you speak to somone who says you have too call back and select another option which is not possible as the phone system does not work.!!!”
“Would give a Zero if possible. Customer service amounts to nothing but a run around with a person who barely seems to comprehend the English language. I tried to close my account multiple times, each time I called they said there were not any notes from the previous time I called. I was finally successful in November after receiving a notification that my account (which should have been closed, had a zero balance and no activated cards) had a past due balance of $49.00. After a long, frustrating call with (I'm assuming)India, the representative successfully closed my account and said she had gotten permission to remove the $49 fee. Fast forward to January- I have received a past due balance notice AGAIN for $49! I called and for the first time spoke with someone who speaks English as a first language. She stated that my account had been successfully closed but there was not a note about the $49 being waived. I went ahead and paid it just to be done. I have NEVER written a review before- even after receiving bad service- but this experience has driven me to write one. If you plan on opening a credit card, do your homework and go with a different bank.”
“If you want to keep your money safe please never bank with Barclays!!! Unless you want to wake up one morning and have everything taken from you without any explanation. These people have no decency, the lady I spoke to on the phone was acting like a dictator... they are rated the worst bank in the UK being fined 26M by the Financial Conduct Authority for abusing their customers. Trust me this bank will ruin your life!!!”
“Total AH's. They gave away all my savings, ombudsman said "the signatures are nothing alike" Barclays persuaded the Ombudsman to say in final response "The signatures look the same to me" £16,000 Gone. Barclays Mr. Newton I hope you & Erin Tickey ROT IN HELL. Photos taken from SAR from Ombudsman”
“I opened an international bank account in december 2020 and made a transfer on which they have stolen 650£! A month trying to have an explanation thru the customer care but nobody answers. Worst bank ever.
Do not open an account with them unless you like to see your money disappear.”
“U AM FURIOUS VERY WORRIED UP ALL Night. I spoke with Barclays earlier and about a week ago .I had been hacked threw apple, I spoke with apple first then immediately called Barclays few days ago the young man said to me don’t worry u won’t have to pay the fees 6,00o+ !! .Long story tonight the cus. Ser woman said j do have to pay I bought the gift cards, i told her the story I was scammed pl contact me 6176535017 Anne Spitaleri”
“awful customer service, rude managers, instead of apology for their fault,threatening to stop their service , the service which I never received from Barclays and I am asking for it , sending me warning letters instead of replying to my formal complaint for their faults. Barclays staff behave just like dictators”
“There's nothing nice I can say about this bank, and their disputes department is the absolute worst. They authorized an over $10k charge from Mexico when I had NOT informed them via travel notification I would be in Mexico. Got it resolved in my favor but with great difficulty, constant follow-ups because their disputes department is the worst in the industry. They are also just generally unhelpful and uncooperative, will be cancelling all accounts with them in 2021, every other bank I've dealt with, and they are many, has superior customer service to Barclays.”
“Applied for my ISA to be paid, took 5 months of phone calls, emails, each time when documents requested were sent, no feedback. Made a complaint and Barclays tried to say they acted professionally and problem was my address didn't match the one they had on file, even after I sent proof of identity and documents from my new address, Bad Service !!!!!!!”
“I have been waiting for over 1 hour for video calling to open a children’s account. I was 7th for 30mins but I have been 1st in que for 1 hour. This is a real joke. I stared at 2000. Definitely not opening with them. Why say 24hrs service more like 24hrs wait for next available video in a ‘bunker’!’!!!!!”
“Barclays Bank. Shambolic that's how I summed up this Bank. I gave them 1 star because there isn't a zero. I have done business with Barclays for almost45 years, I found myself in a situation where I had to report my concerns to Barclays bank and to have the matter investigated.
Barclays repeatedly asked for the same documents over and over again, after acknowledging that they've received the documents. I closed my account with Barclays having paid in full what I had owed. Only to received a letter informing me that money was still outstanding. I sent Barclays 2 cheques at the same time when I realized that one cheque was for the full balance. What did Barclays do with the other cheque god knows. Luckily I always keep a copy. It is quite obvious that this Bank has lost the plot in terms of customer service. They don't seem to think how frustrating it is for customers who places their trust in banking with Barckays. I wouldn't touch them ever again with a barge pole. They have cost me a new laptop and printer, timeless energy, frustration and Stress trying to send them endless documents and costly postage. It's like having and endless night mare when dealing with Barclays. And don't talk about phoning, they always put it down to due to coronavirus. 6 hours on a phone and still can't reach them. Useless service Barclay's Bank. The service is beyond appalling. Goodbye Barclays Bank”
“The worst company ever! I had my credit card with them for over 10 years... My credit limit was 10,000. I was never late on any payments for over 147 months and they cancelled my credit card with no notice or reason why! The results of them canceling my card has lower my credit score over 120 points. DON’T GIVE THEM THE CHANCE TO DESTROY YOUR CREDIT TOO!!”
“Appalling. Can't believe l just read barclays reviews now before l write my review. It's unbelievable.
I have had my online banking blocked.. Well l need to sort it out through the phone.l have waited for 35mins to talk on the phone which was cut before l even spoke to any one. Surely, Barclays, you know how this means to us during the pandemic. The customer care is non existent if not operational. Well in this time of economic restraints, can't believe this is the way you treat your customers.”
