“Absolutely hopeless trying to pay in cheque with this app , closing branches , no business managers and disinterested staff . Can’t wait to change banks”
“Some fraudster took £2200 out of my account and Barclays gave me the money back and then said it was my fault and took it back. Leaving me and the kids with nothing!!! On the phone for hours and nothing was resolved!!! Do not bank with these gangsters!!!!”
“Terrible bank terrible service tried opening a business bank account waited 6 weeks to be told no. When trying to ring took over 3 hours without a answer . There are much better banks offering good service barclays is appalling and the service department are rude. I know of others who have had very poor service from barclays i hope to take my money elsewhere now .”
“3 month to apply for the bounce back loan, 15 hours on the phone and waiting two week after loan approval and still no funds. Two complaints with no response and staff that can't help you.
Worst bank ever”
“Most horrible bank. Every time I go there long queue staff are very rude specially Kingsbury branch. Poor customer service specially now they have excuse for COVID-19 and they very lazy I’ve just been today. After 3 hours standing there I went in there was only two counters and only one or two person go at the time I saw them sitting and do nothing no matter how big queue is out there! I just closed my account and never ever use this useless back.”
“It's the most horrible bank.I being international student had a students account with Barclays.4 days ago it suddenly blocked my online banking n debit card without any reason.My every penny is legal n it blocked my money without caring for customers right.I will take the matter with UOB students guild n fight against the fake bank n ask UOB to consider it's branch at UOB.”
“Discusting service been hung up on 3 times know one is answering once i get re diverted which has been everytime i have been on the phone for just under 3 hours then before that i was on the phone nearly a hour each time 4th time i have called also been in branch and still can not get through to business banking. No reason at all to still be on the phone for this long with no answer you should book to call people back asap if thats the case its not acceptable.”
“Surbiton branch closed,New Malden branch closed, Worcester Park horrendous queues.Couldnt give a toss about customers or staff...At least 4 people saying they will close accounts.”
“No-one answers phones, online chat took me through a 40 minute "help" which didn't work and then they ended the conversation.
In house, the people behind the counter are the most ignorant, unhelpful I have ever dealt with in my life.”
“Customer service is appalling. Have to wait an hour to get through. And then get promist i'll get the statement within 5 to 7 working days and doesn't materialize. have dome this 3 times and 6 weeks latter still nothing from them even though they promise......
Have put a complaint in but have to wait for 2 weeks before i will get and answer. Barklase is a joke at the moment. so will be closing my accounts with them as there performance is unprofessional and frustrating.”
“It has been exactly 3 hours and 1 minute and 23 seconds waiting for the line to answer ( are record normally I wait 2 hours and even then sometimes the line goes dead) so I am still waiting to see if I can reach a 4-hour wait and then go to bed depressed. After being a customer for 20 years I feel cheated and does anyone care? This message is just another scream in the dark!”
“Waited 40 minutes on call to get through to the customer service and still I couldn’t get through to anyone. Didn’t wanted to wait another 40 minutes therefore hang up.”
“Awful service , they never call back !
Wait times of 3 hours ,still cannot get through , and when i do , they cannot help .
Reason , 2 call centres in INDIA had to close , so Barclays system is a mess !
Oh yes and they gave me a late payment mark on my credit report , but they took the payment as normal ??”
“mortgage
I opened my first Barclays account 15 years ago and have been a loyal customer since then. However my recent experience with Barclays mortgage team is so so bad that I am now losing the will to live.
Everyone knows how stressful a mortgage process can be and Barclays mortgage process is way beyond our expectations, it has been a real TORTURE and nightmare for us!
We submitted our application on 23 March and MA asked us to wait for the valuation to be carried out. Not until 18 May we found out three applications had been made on the same property and two of those must be cancelled before we can even queue for the valuation. This means we had been sitting around waiting for nothing for two months.(mess up 1)
Cancellation took about two weeks and we finally had our valuation booked on 5th June. Then someone from Barclays told me my application got cancelled by MISTAKE?! The underwriters from India have cancelled the wrong one.......so we have to wait for the lady who cancelled my application to reactivate the case again on the system. But India is in lockdown!!! We have been waiting for months now for this technical issue to be resolved. (Mess up 2)
Our valuation took place on 16 June and report was sent to Barclays on 18 June. And nobody contacted us after that so I called Barclays on 24 June for an update and was told the underwriters requested a cladding report on 22 June. But nobody has forwarded this request to me and so further delays. I emailed MA and asked why he had no idea about this new request and he blamed the system and underwriters. Surely Barclays business manager, communication channels and notification system are not delivering the customer service we deserve. (Mess up 3)
I have made three complaints in total and customer service team can only find two on their system. I have been promised that someone would call me within 5 working days but 8 working days have gone and not a single call from Barclays. (Mess up 4)
I have been waiting for a mortgage for nearly 100 days, this is insane! Not to even mention the amount of anxiety and distress caused by Barclays poor customer service. Being there with Barclays for 15 years and got the worst customer service experience ever. I feel really depressed and extremely disappointed in Barclays. The level of service and professionalism from this bank is shocking!”
“mortgage
I opened my first Barclays account 15 years ago and have been a loyal customer since then. However my recent experience with Barclays mortgage team is so so bad that I am now losing the will to live.
Everyone knows how stressful a mortgage process can be and Barclays mortgage process is way beyond our expectations, it has been a real TORTURE and nightmare for us!
We submitted our application on 23 March and MA asked us to wait for the valuation to be carried out. Not until 18 May we found out three applications had been made on the same property and two of those must be cancelled before we can even queue for the valuation. This means we had been sitting around waiting for nothing for two months.(mess up 1)
Cancellation took about two weeks and we finally had our valuation booked on 5th June. Then someone from Barclays told me my application got cancelled by MISTAKE?! The underwriters from India have cancelled the wrong one.......so we have to wait for the lady who cancelled my application to reactivate the case again on the system. But India is in lockdown!!! We have been waiting for months now for this technical issue to be resolved. (Mess up 2)
Our valuation took place on 16 June and report was sent to Barclays on 18 June. And nobody contacted us after that so I called Barclays on 24 June for an update and was told the underwriters requested a cladding report on 22 June. But nobody has forwarded this request to me and so further delays. I emailed MA and asked why he had no idea about this new request and he blamed the system and underwriters. Surely Barclays business manager, communication channels and notification system are not delivering the customer service we deserve. (Mess up 3)
I have made three complaints in total and customer service team can only find two on their system. I have been promised that someone would call me within 5 working days but 8 working days have gone and not a single call from Barclays. (Mess up 4)
I have been waiting for a mortgage for nearly 100 days, this is insane! Not to even mention the amount of anxiety and distress caused by Barclays poor customer service. Being there with Barclays for 15 years and got the worst customer service experience ever. I feel really depressed and extremely disappointed in Barclays. The level of service and professionalism from this bank is shocking!”
