Bare Reviews

Name: Bare
Address: 1, Macquarie Place, 1, Macquarie Place, Sydney
Rating: 4.93

4.9 Rating 1,896 Reviews

99 %

of reviewers recommend Bare

Company Reviews

Metrics

4.9

Based on 1,896 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Tracey

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service experience I had with Bare Cremation was quite simply second to none, that is, brilliant. The clarity of the discussions initially, the ability to totally take on a job and do it virtually without me having to lift a finger and without me having to worry about anything, the completion of the service before I had to pay one single cent, the value for money and the caring nature of the staff, it was all brilliant. I congratulate them whole-heartedly. I only wish they were in a line of business which I had a need for more often!”

Helpful Report

Posted 4 years ago

“It was very timely that I saw the ads for Bare on TV - perhaps they'd just commenced advertising that way - as my sister became ill and was admitted to hospital. I was impressed that there were now ways to cut out the often gloomy funeral parlour situations, hidden costs, and usually an overall cost running into thousands. When Rosie died in March, there was no alternative decision to make! It was instantly reassuring to have Emily assigned to me as an Arranger, and she kindly answered some questions, or checked with the relevant area. I was even more impressed as I went along - there was a list of immediate actions, and things less immediate to be done, which I followed. There are things which someone who had never organised a funeral - and even those who had, probably - would know, such as using the Australian Bereavement Registry to stop mail. As my sister had had mental health issues most of her life, she had struggled with being understood and valued, with few people that she considered friends. The significant exceptions were those in her partner Peter's family, who welcomed her and cared about her wellbeing. So mostly for this reason, Rosie's niece and myself were agreed that a straight cremation would be appropriate, as there would be so few attendees. I was so pleased that your website showed choices of urns etc, and to see that Rosie's ashes came in the very pretty cherryblossom urn I chose. I will show it to the others at her ceremony before it is buried. I was very impressed with Isaac, who delivered the ashes to me in a very kind yet professional manner, and at the time he specified. One of Peter's nieces suggested that Rosie be interred with Peter (who had died some years before) in their family gravesite, which we all think Rosie would have wished, and this has been arranged. I don't think Bare could have helped with the one issue which has caused me and Peter's niece Lisa a lot of stress. My sister died on 24 March 2025, and of course we had to wait for her ashes to be delivered, and avoid the Easter break and Mothers Day for the interment. But it was almost impossible to get onto Frankston Memorial Park for weeks. Lisa and I left messages which seemed to vanish into the ether. In desperation we discussed a reserve date in June, in case we simply could not make arrangements with the cemetery for 17 May (2025). So my sister's ashes will have been stored at my house for five weeks, a situation which could have distressed some families I feel. They also omitted to give Lisa some of the necessary paperwork until two weeks before! As in, last week! It turns out that the person who had the organiser role was away on leave, and the cemetery had no backup for him, so enquiries just weren't responded to. I do think that this is a serious oversight. Cemeteries simply can't be unable to be contacted on week days. Let's face it, people are always dying, and need to be buried or cremated! It was also strange to have to ring the Frankston council switchboard, which was invariably busy, to get onto the cemetery. The council does own the park, however it would be much more workable if they had separate numbers! I have been mentioning to others the great help that Bare has given me so far, and after the interment I will be starting on the estate paperwork with Bare Estates. I have every confidence that I will receive the same level of courtesy and answers to any questions I might have, so am not losing any sleep over this. Very many thanks for this very much needed service which these two insightful men have set up. Death and funerals are not subjects easily discussed, but the traditional funeral procedure has surely needed a complete shakeup and overhaul. I will be booking my own cremation at some stage! NOTE - Unsure how to answer the following couple of questions, as Rosie's niece Alexandra, who was Rosie's administrator prior to death, who made the first contact, although I had suggested Bare to her.”

Helpful Report

Posted 2 days ago

“The team at Bare took care of Dad and us all the way through this difficult and emotional process. As we have never lost a close family member before we were very concerned we would forget something. But Bare's dashboard and team helped us immensely. We are very glad and appreciative for their kindness, support and expertise and would definitely recommend their services.”

Helpful Report

Posted 2 days ago

“From my first call, to questions & follow ups, every single person I spoke with could speak with knowledge about my case & its progress. An amazingly kind, calm and dignified experience.”

Helpful Report

Posted 5 days ago

“Bare were extremely helpful and caring in a difficult time. Their patience and kindness were very much appreciated. I would highly recommend them to anyone.”

Helpful Report

Posted 6 days ago

“All staff were so understanding and helpful from the very beginning up until now thank you”

Helpful Report

Posted 6 days ago

“We did not want a lot of fuss and cost when mum died, and the process was very simple and took a load off our minds at a difficult time. Communication was very clear and timely and the staff at Bare were really kind and respectiful. I would recommend very highly.”

Helpful Report

Posted 6 days ago

“Bare was very professional, compassionate and understanding during this extremely difficult time. They made every process smooth, and allowed us to grieve without having to stress about practical arrangements. We highly recommend them to anybody who requires funeral services.”

Helpful Report

Posted 1 week ago

“Bare have made this process extremely comfortable during a difficult time. The respect and regard for the family from the collection of our loved one to the collection has been amazing and the online portal just made things so easy. I cannot emphasise enough how well Bare do their job, 11 out of 10 from me.”

Helpful Report

Posted 1 week ago

“Bare were absolutey amazing! All the staff were compassionate, friendly and easy to deal with. Bare provides resources and information which make things easier during a difficult and emotional time. Highly recommend Bare 10/10.”

Helpful Report

Posted 1 week ago

“Extremely helpful throughout the entire process and also just very easy.”

Helpful Report

Posted 2 weeks ago

“Hi, I found all of your people great to deal with, from the person who answered the phone to the person who delivered the ashes, however I'm providing the following feedback to let you know where your service fell a little short in my opinion: 1. When filling out the initial form, I came to the section where you have to input how payment is going to be made. I ticked that the estate was going to pay, however the form then required an email address of the legal service organising probate in order to advance any further. At that point I hadn't yet made a decision about who was going to do this, but I needed to input an email address in order to complete the form. When I phoned and asked the person who answered what to do, she said to put my own email address in order to advance with the form. I queried about whether I'd be billed and she said no, but sure enough I received the bill. Now I'm sure you're going to have many clients like me who want to proceed with the funeral or cremation, and who also want the estate to pay for this service, but immediately following the death of a loved one have not yet made a decision about engagement of a legal service to organise probate. If they proceed with the advice to input their own email address, like I did, and are then billed directly even though they have specifically said that the estate was going to pay, it is going to leave a bit a of a bad taste in their mouth, as it did with me. 2. When I did receive the bill, it was sent on April 3, long before I received the ashes on the April 18. Apart from the fact that I shouldn't have even been billed (as outlined in point 1), no invoice should be sent before a service has even been completed. 3. When filling out the forms to engage Bare's legal service, I was provided with a checklist and one of the points was to upload the will, yet there was no section provided to upload the will. I asked your legal people about this and they confirmed that yes the website did require a will to be uploaded, and no there was no way to do so, other than emailing. Seems like an oversight. 4. The container that you provide the ashes in is riduculously hard to get into without almost impaling oneself on the device needed to open it. Also, a person with no hand strength would find it impossible to break open. A group of older people trying to scatter ashes would be completely stymied. Why not simply provide a screwtop with the type of child safety mechanism that is commonly found on bottles of turpentine?”

Helpful Report

Posted 2 weeks ago

“Respect, professionalism, compassion, guidance and communication from the very first contact I had with Bare a few days prior to my husbands death. This continued all the way through. My family and I were able to customise my husbands Service which was greatly appreciated and encouraged. There was no pressure placed on us at such a difficult time in our lives. Bare was there to gently guide us through every step. Bare staff were always available by phone or email to answer any questions. An easy to use website and everything is simple and well laid out. Bare offered us exactly what we wanted at the time of my husbands death, a beautiful service that honoured my husband. Thank you Bare team for supporting us through such a difficult time and providing such an amazing service.”

Helpful Report

Posted 2 weeks ago

“Thank you to the Bare Team. Your service and care has been amazing.”

Helpful Report

Posted 2 weeks ago

“Bare were exceptional to deal with. They were very empathetic and we felt our mum was looked after. From pick up to cremation to delivery back of her ashes we were kept informed all the way through. Highly recommend”

Helpful Report

Posted 3 weeks ago

“The service from Bare Funerals & Cremation highly recommend them to friends and family. The staff are very helpful, friendly and supportive.”

Helpful Report

Posted 3 weeks ago

“We are very grateful for the care, respect and compassion that was shown by all the staff at Bare after the death of my mother. The incredible support before, during and after the funeral was very much appreciated. The whole process including the very individualised funeral service and the returning of the ashes to my home was seamless. Thank you to Jess and Natalie in particular. I highly recommend this great company to take all the funeral stress out of a difficult time.”

Helpful Report

Posted 3 weeks ago

“A great team to support you Through a very tough time”

Helpful Report

Posted 4 weeks ago

“Absolutely took all the stress out of sorting funeral arrangements from hospital to cremation and beyond. Caring and communicative staff who knew who you were and your situation without you having to explain anything. Bare made a really difficult time much easier to handle!”

Helpful Report

Posted 4 weeks ago

“We were very pleased with the courteous service and attention provided by BARE. Very highly recommended for any assistance you may need.”

Helpful Report

Posted 1 month ago

“We couldn't have done it without Bare. The family decided to produce our own service with slides and speakers from the family. We chose the slides, selected the entry and exit music, and other music to be played in-between speeches. Bare organized it perfectly, including the handouts to attendees. Also, since we have many family and friends overseas or who couldn't attend the service, the ability to have the video available for months online was invaluable. But above all, the knowledge, competence, sensitivity and kindness shown to us during this difficult process where we had a funeral within 10 days of my mother's passing was very much appreciated, all with minimal intrusion. I really couldn't recommend them more.”

Helpful Report

Posted 1 month ago

Bare is rated 4.9 based on 1,896 reviews