Bathrooms And Showers Direct Reviews

Name: Bathrooms And Showers Direct
Address: Unit 16, Lumina Way, Enfield, Unit 16, Lumina Way, Enfield, London Borough of Enfield
Rating: 4.84

4.8 Rating 2,236 Reviews

97 %

of reviewers recommend Bathrooms And Showers Direct

4.8

Based on 2,236 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bathrooms And Showers Direct:

Bathrooms and Showers Direct (BASD) has been established as an internet trading company since 2001 and is well respected within the industry.

We aim to provide knowledge, experience and excellent customer service as well as great products.

We hold a huge amount of stock at our warehouses, all ready to service orders immediately. In most cases, your order will be dispatched the same day.

We are a leading supplier of toilets, basins, baths, showers, taps, heated towel rails, shower pumps, macerators, bathroom accessories, extractor fans, kitchen mixers, bathroom furniture, shower enclosures, shower trays, boilers and all bathroom equipment.

We stock guaranteed high quality products from Ideal Standard, Armitage Shanks, Stuart Turner, Salamander, Grohe, Mira, Saniflo, Aqualisa and other leading manufacturers.

We always have a wide range of well know brands under our special offers section.

Visit Website

Phone:

020 7697 3188

Email:

Info@BathroomsAndShowersDirect.co.uk

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Bathrooms And Showers Direct 5 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good website and price point. Personally my order kept getting pushed back. Recieved auto generated email updates. I fully understand supply chain issues but when you have customers breathing down your neck as to why their toilet hasn't been fixed yet a bit more of a personal touch as to the hold up would be greatly appreciated. That said I will still order from you in future.”

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Posted 1 year ago

“Glad to be able to buy just a pedestal at a reasonable price. Delivered fairly quickly but I’m a bit disappointed with the amount of polystyrene packing. Hazardous waste if outside. So come on B&SD get your packaging sustainable.”

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Posted 1 year ago

“I recently had the pleasure of doing business with Bathrooms and Showers Direct and I must say, I am thoroughly impressed. The delivery was prompt, they supply wide range of high-quality products. Their customer service team was equally impressive. They were knowledgeable, friendly, and went above and beyond to ensure that I was satisfied with my purchase. They guided me through the selection process, offering valuable advice on what would best suit my needs and aesthetic preferences. In conclusion, if you're in the market for bathroom and shower supplies, I can't recommend Bathrooms and Showers Direct enough. Their commitment to quality and customer satisfaction is evident in every aspect of their business. I am extremely happy with my new bathroom and I'm confident you will be too!”

Helpful Report

Posted 1 year ago

Dear Ozdill,Thank you so much for your fantastic 5-star rating of Bathrooms and Showers Direct. We truly appreciate your kind words and are thrilled to hear that you had a wonderful experience with us. We take great pride in providing prompt delivery and offering a wide range of high-quality products. It's fantastic to know that you were impressed with our selection. Our customer service team is dedicated to ensuring your satisfaction, and we're delighted that they were able to assist you. We strive to be knowledgeable, friendly, and to go above and beyond for our customers. It's wonderful to hear that they provided valuable advice and guidance during the selection process. We're thrilled to hear that you're extremely happy with your new bathroom. Your satisfaction means the world to us, and we're confident that others will have a similar experience. Thank you once again for your kind words and for recommending us to others. We greatly appreciate your support and look forward to serving you again in the future. Warm regards, BASD

Posted 1 year ago

“I happened upon the Bathrooms and Showers Direct website as I am searching for a replacement wash hand basin pedestal only… with particular requirements as it’s a replacement for a cracked one! I really have to commend your online staff, particularly Afia who has tried so hard to find me what I need. Unfortunately I was unable to buy from you on this occasion but your customer service is second to none. Thank you to Afia for trying.”

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Posted 1 year ago

“All fine but delivery day was unclear and couldn’t change it without paying extra even though I was trying to avoid a day when I would not be in. Got the text and email from DPD to tell me the time of delivery one hour before so not much notice like you get from other websites. Easy ordering but could do better on communications on delivery.”

Helpful Report

Posted 1 year ago

Good morning Jennifer, Thank you for your review. I am a little concerned that you were told you couldn't change the delivery unless you paid for it, as this is not something we do. If it was DPD who told you that there was a charge, I would be grateful if you could drop us an email to let me know what happened. We did advise on your order confirmation that the order would be despatched within one working day, and as your order was placed in the evening of the 23rd, we despatched it on the 24th. You are given the option with DPD to delay the delivery free of charge, or you can ask them to leave it in a safe place. You are also able to add a note to your order when you go through the checkout process to add any information about days to avoid etc. We pride ourselves on good communication and I know when we create the parcel label a message is sent to the number and email address on the order. I can see on our shipping screens that an email was sent at 07:24 on April 24th. Perhaps this went to your junk folder? I am sorry you feel we have not given adequate notice for a quick delivery. Regards Becky Ellis Customer Service Manager BASD

Posted 1 year ago

“Great service, special thanks to their sales advisor Afia”

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Posted 1 year ago

“No problem in finding the replacement part I needed”

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Posted 1 year ago

“Excellent customer service, online easy to access and fast delivery.”

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Posted 1 year ago

“Prompt and efficient service”

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Posted 1 year ago

“very efficient and particularly helpful with delivery”

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Posted 1 year ago

“Ordered on the Saturday and arrived on the Tuesday excellent seevice”

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Posted 1 year ago

“Found this company via internet as we was struggling to get parts for our loo seat. They sourced the parts from there supplier and kept me informed every step of the way as they were out of stock and managed to deliver 5 days before due date. Saved us a lot of money can’t recommend there services enough AAA+++++++”

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Posted 1 year ago

“From start to finish this was a great buying experience. Lots of emails to keep me up to date with the progress of my orders, which was great. I also received my order before the expected date. I would definitely recommend this company.”

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Posted 1 year ago

“Excellent service and help as always from Afia!! Makes my life so much easier :)”

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Posted 1 year ago

“We were looking to replace a few items in our shower room, Bathrooms and Showers Direct had a good selection of items to choose from and we were able to find everything we needed in the store. The sales assistant Cole, was very helpful and was able to answer all our queries. Very happy with the store and service and was even able to change an item after we had initially bought it.”

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Posted 1 year ago

“I needed to a replacement Duravit Starc 3 soft close toilet seat. Bathrooms and Showers Direct responded very quickly to my query. The new seat arrived promptly. I am very happy with the service they provided and am happy to recommend them.”

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Posted 1 year ago

“Order was very easy to process and arrived very promptly . Very impressed .”

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Posted 1 year ago

“Delivery speed and tracking all good. Website easy to shop and process payment. However, Product image was incorrect and ended up ordering the wrong toilet seat and didn't realise until I'd opened the packaging.”

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Posted 1 year ago

Good Morning Gerard Thank you for your review. I would be interested to learn what was wrong with the listing as I am unable to find any contact from you to advise a problem. We do list all products to the best of our knowledge and if there is something wrong, we would always try to put this right as quickly as possible. If you could send us an email with further detail, we would be happy to look into this for you. Regards Becky Ellis Customer Service Manager BASD

Posted 1 year ago

“Quick delivery, good service”

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Posted 1 year ago

“I'm always dubious about online purchases, so glad to say bathroom and showers direct were excellent from start to finish, I dealt with Brooke who was spot on. would use again without question.”

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Posted 1 year ago

Bathrooms And Showers Direct is rated 4.8 based on 2,236 reviews