Bathrooms And Showers Direct Reviews

Name: Bathrooms And Showers Direct
Address: Unit 16, Lumina Way, Enfield, Unit 16, Lumina Way, Enfield, London Borough of Enfield
Rating: 4.84

4.8 Rating 2,245 Reviews

97 %

of reviewers recommend Bathrooms And Showers Direct

4.8

Based on 2,245 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bathrooms And Showers Direct:

Bathrooms and Showers Direct (BASD) has been established as an internet trading company since 2001 and is well respected within the industry.

We aim to provide knowledge, experience and excellent customer service as well as great products.

We hold a huge amount of stock at our warehouses, all ready to service orders immediately. In most cases, your order will be dispatched the same day.

We are a leading supplier of toilets, basins, baths, showers, taps, heated towel rails, shower pumps, macerators, bathroom accessories, extractor fans, kitchen mixers, bathroom furniture, shower enclosures, shower trays, boilers and all bathroom equipment.

We stock guaranteed high quality products from Ideal Standard, Armitage Shanks, Stuart Turner, Salamander, Grohe, Mira, Saniflo, Aqualisa and other leading manufacturers.

We always have a wide range of well know brands under our special offers section.

Visit Website

Phone:

020 7697 3188

Email:

Info@BathroomsAndShowersDirect.co.uk

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Bathrooms And Showers Direct 5 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fab item. Half the price of over websites . Great communication and fast delivery. Would definitely recommend”

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Posted 1 year ago

“My Ideal Standard Toilet seat arrived promptly and was well packed. The location mounting pins are thinner than the original locating pins. Soft close is not as soft as the original seat from IS but okay. The white seat is like the original white.”

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Posted 1 year ago

“The item was delivered quickly and was as described on the website.”

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Posted 1 year ago

“Good good”

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Posted 1 year ago

“Although the delivery date was changed the company kept me informed. The shower tub has now arrived delivered by a very helpful man.The shower tub wad In perfect condition.”

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Posted 1 year ago

“Excellent price of product and delivery was quick wouldn’t hesitate to use again”

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Posted 1 year ago

“Delivery was very fast next dayand the item was correct and well packaged. Recommended”

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Posted 1 year ago

“Excellent service - very impressed! Good product at a good price. Swift service and great communication.”

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Posted 1 year ago

“Good price and super quick delivery.”

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Posted 1 year ago

“Speedy service. Unfortunately the item had a part missing and looked like to box had been previously returned. Contacted customer services and they dispatched the missing item same day and refunded postage. Left out of pocket as plumber had to come twice to complete the job.”

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Posted 1 year ago

“Found the soft close seat we needed good price and very quick delivery”

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Posted 1 year ago

“Easy to order, delivered quickly with good tracking. Packaged robustly so product arrived safely.”

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Posted 1 year ago

“Wrong item delivered. Was told item was out of stock despite website showing stock available. Had to wait for the the order and receive from supplier before sending it in to me. Resulted in a delay to job completion for customer”

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Posted 1 year ago

“Competitive price, quick delivery, product as described! Can’t ask for more than that! Thanks!”

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Posted 1 year ago

“Absolutely wonderful bathroom basin! Will blend in well with my existing other units I won’t even need to do anything with the existing pipe work as everything lines up with the new basin. It arrived on time, in 3 days , and was extremely well packed with lots of protective expanded polystyrene slabs in a substantial cardboard outer. I must also greatly thank Becky who took my order over the phone and arranged the payment by a return eMail as being an 86 year old I could not master the technology of the companies web page !! All in all a very satisfactory outcome for the basin I broke by pouring in a large pan of boiling hot water because my heating system was down. The crack it made sounded like gunshot. Alls well that ends well, thanks to Becky.”

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Posted 1 year ago

“Just what I needed at a reasonable price.”

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Posted 1 year ago

“Beware! Ordered basin and semi ped, site said in stock but they then have it sent from their stockist. So a few days later two enormous boxes arrived far larger than needed. Full of packing but the basin was actually touching the bottom of the box and absolutely totally smashed, semi ped ok. Asked for them to be collected and didn't want to reorder after the way the basin had been packaged. Then was told I'd have to pay for the return of the semi ped because it had been delivered in tact. I was furious and told customer services that this was appalling and I should be fully refunded. Their final offer was for me to take the smashed basin to the tip and they would reduce the charge to £10 to return the semi ped!! How very kind of them! With two enormous boxes blocking my hall I very reluctantly agreed and actually said I would write a review to express my dissatisfaction at the treatment from the company and the supercilious attitude of customer service agent. So today, no email to say a refund had taken place but when I checked my account the full amount had been refunded. I'm happy that happened but as an OAP I had to take a large box full of very sharp ceramic pieces to the tip. I've learned a lesson and would never order from this company again. I've just read the response from customer service : no email saying they would collect BOTH smashed basin and semi ped and courier (when I asked) said ONE box only for return. Just rubbish service causing a waste of effort and time for me. Also used DPD as courier so hardly surprised basin smashed although the packaging in over large box was inadequate.”

Helpful Report

Posted 1 year ago

Good Morning Yvonme, I am sorry you felt the need to leave this review. We advised your order would be despatched within 10 working days and you received it on the 5th day. We do not use the phrase "in stock" on our website, only that we despatch in 1, 3 or 10 working days. Regrettably the basin was broken and we tried to rememdy that as quickly as possible by offering a replacement which you declined. Our normal process would be to ask the customer to dispose of any damaged goods if they are able to do so and you then asked to return the unwanted pedestal. As there was no fault with this, there would be a collection charge if you were unable to return this independently. As I said in my email, this carries a charge of around £18 but I would not charge this, just deduct the delivery charge you paid. You and I then also agreed that the broken basin would be collected too as you would find it difficult to dispose of. The email I had from you came across that you were happy with this. As soon as the collection had been completed your refund was processed, I apologise that you did not get an email to confirm this. I have checked the DPD collection and we raised this for 2 parcels, yet you only gave the driver one. We were not aware of this until your review. All of our ceramic products are packed in the nearest possible box. and we use the appropriate amount of protective packaging. The basin you order would not have fitted in the next smaller box we have unless there was no protection. On occasion, the packing can move depending on how it is handled by the delivery company. From one of your emails, you did say DPD were a nightmare even before the order was delivered. You order has been refunded in full. and I am genuinely sorry that your experience with us was not perfect. As you can see from the hundreds of other reviews we have, we do usually get it right and customers leave very positive reviews. Regards Becky Ellis Customer Service Manager BASD

Posted 1 year ago

“Unfortunately the item I ordered was not is stock and the delivery date was changed several times. I was kept informed every step of the way and if I so wished could have cancelled the order and got a full refund at anytime. I decided to wait for delivery until it was in stock, delivery went smoothly on the day and time I was advised. Very good customer service.”

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Posted 1 year ago

“I needed a replacement part and it had to be identical to the original, B+S Direct confirmed they had the correct one for the job. I was delighted it was the cheapest one available on the Internet and it arrived the next day.... Brilliant service, thank you!”

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Posted 1 year ago

“Excellent service and speedy delivery.Thanks.”

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Posted 1 year ago

Bathrooms And Showers Direct is rated 4.8 based on 2,245 reviews