BECK EVANS Reviews

Name: BECK EVANS
Address: beck evans Cray RoadSidcup, SIDCUP
Rating: 4.92

4.9 Rating 4,660 Reviews

100 %

of reviewers recommend BECK EVANS

Company Reviews

Metrics

Info

4.9

Based on 4,660 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

02083020860

Email:

sales@beckevans.co.uk

Location:

beck evans Cray RoadSidcup
SIDCUP
DA14 5BZ

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BECK EVANS 5 star review on 9th May 2024

454

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were taken on a test drive of a hybrid car when the electric motor was not working so not much of a test drive. We were told that the battery had not been charged. If you have hybrid cars, then you should charge the battery for a test drive. When we went ahead and bought the car (maybe more fool us bet we were relying on Beck Evens reputation) we were told again that the battery had not been charged, even though it was plugged in when we arrived. We were also told by the sales person that the car was in full working order. We were then told by Billy the service manager, that the intermediate battery was faulty and he had ordered a replacement. When he fitted the replacement, he did something (not sure what) that meant the car would not work at all, so he sent it off to Land Rover in Canterbury to be fixed. When the car was not fixed in time, we were given a replacement similar car which worked fine. When the car was finally fixed, and my wife was setting off to drive to Austria, Engine Restricted came up on the dashboard. Not wanting to drive such a long journey with an engine problem, my wife took the car back to Beck Evens and was eventually told by a technician that it was probably a faulty sensor and she should take the car anyway. When she said that she was prepared to do that but if it broke down then Beck Evans had to come with a replacement car, they decided to give her the replacement car again and take the car back to Land Rover. We eventually receive our car in full working order 3 months after we originally took delivery. The only bright light in this whole saga was Billy (the service manager) who always told us the truth (even if it was something we didnt want to hear) and who persevered with the problem until eventually getting it fixed. In my mind the sales guy and the technician who advised my wife to just take it get one star and Billy gets five stars”

Helpful Report

Posted 2 months ago

Tim Thank you very much for taking the time to leave us a review. We have looked in this for you. Firstly we would like to extend our apologies for the fault with vehicle and the time taken to rectify – we are bound by the constraints of the Jaguar Land Rover supply chain which let us all down with this vehicle. Whilst we take on board your feedback and comments we think it only fair to make a few points clear. Unlike most Independent / Main Dealers you were immediately supplied with a like for like vehicle as soon as the problem was identified. We also insured/taxed the like for like vehicle to enable you to travel abroad without worry. Roof Rails were fitted to your vehicle at our expense. It is always unfortunate when mechanical challenges on a vehicle take time to rectify and as you have stated we engaged Land Rover to rectify the situation. Whilst this took longer than we all would have liked, as stated above, but unfortunately parts supply is out of our control. Both the Sales Executive and the Workshop Representative test drove your vehicle extensively before you left us and we have absolute faith in the team who recommended you take the vehicle at that time. Kind regards Team Beck Evans

Posted 2 months ago

“Leading up to the purchase, the contact was quite good. I did walk away from the purchase but then received a phone call with a sensible deal. The issues were after the purchase when I had an issue. The sales person is disinterested as they have made the sale and there is no after sales department. From my conversations the issues seem to lie with the sales management team.”

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Posted 3 years ago

“too much delay especially on Africa clients”

Helpful Report

Posted 4 years ago

Hi Jomo, I apologise if you feel there were delays. Could you please elaborate, perhaps you can email me on neil.relph@beckevans.co.uk so that I can investigate further. Thanks, Neil

Posted 4 years ago

“wasn’t informed of un recoreded damage of the vehicle, drove 2 an 1/2 hours to see too different paint tones to the chip guard , door alignment not straight. £70 fuel down the drain really”

Helpful Report

Posted 5 years ago

“They didn't make me happy as their wasn't a lot of choice”

Helpful Report

Posted 6 years ago

“Your service was excellent or rather very good dealing with your staff member Tim . The reason why I now rate the after services on the vehicle we bought as Very bad. We have the vehicle for about 3 weeks and the problems it's having I just feel like taking it back and claiming my money back. My wife liked the vehicle and prefered us to purchase the Rav4 from you and I wanted us to but it from the Toyota dealers because of the problems that we are facing now with you . It's very disappointing and frustrated when you get let down like what you are doing to us right now. Yes vehicles do breakdown but it should not be our problem if you don't have a automatic vehicle available which we can use whilst you repair the vehicle You appear to only be interested in our money nevermind all the inconveniences that we will be going through without a vehicle. We were very impressed driving into your yard , the services from your staff and that you delivered the vehicle and three weeks later we find ourselves in a helpless situation wishing we never bought this vehicle from you. My wife is very considerate and advised me to wait on Tim who will get back to us with a positive way forward to resolve the problem. I expect you to come up with a resolution by tomorrow as I will take further action. Many thanks Peter Curtis”

Helpful Report

Posted 8 years ago

“I felt that the service was quite bad, once they had my deposit they didn't have time to for me. I felt that I was annoying them ringing them, when they should have been communicating with me. The car was meant to be fully Valeted it was still filthy, perhaps just given a wash externally and a Hoover. The oil sensor fault hadn't been fixed since I test drove the car. Over all I wasn't pleased with the experience and I wouldn't by a car their again.”

Helpful Report

Posted 8 years ago

Dear Sophie Sorry to hear you had you had problems with your vehicle and the fault was not rectified. please can you get in touch so we can rectify the issue. Kind Regards S Evans Director

Posted 8 years ago

BECK EVANS is rated 4.9 based on 4,660 reviews