bedworks.com.au Reviews

4.6 Rating 564 Reviews
90 %
of reviewers recommend bedworks.com.au
4.6
Based on 564 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read bedworks.com.au Reviews

About bedworks.com.au:

A simple and consistent formula helped us become a trusted name for Sydney’s bed buying clientele – always offer the highest quality beds and bedroom furniture at the lowest prices. Our commitment to this goes so far, in fact, as to offer a best price guarantee on all our products! We have established premium relationships with the best bedroom furnishing suppliers and can always offer the best prices on their products. On top of this, we routinely offer free delivery and slash prices on select products and services by up to 30% in our seasonal promotions. We realise that buying beds, mattresses and bedroom furnishings is quite an investment in time and care, and we are dedicated to making it as affordable for you as possible. Choose your next bed at BEDWORKS!

Visit Website

Phone:

1800 940 596

Email:

social@bedworks.com.au

Location:

Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048,
Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048
Sydney
2048

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I'd ideally like to give 4 and half stars. The only reason for not giving 5 stars was some average communication on delivery time once I'd purchased the mattress. Where initially delivery was indicated to be 10 biz days. 3 weeks later, I enquired through the autobot on the bedworks website, which then indicated delivery would be another 4-5 weeks, which I guess was fine given the Covid situation. Except 1 week later the mattress arrived which was great. The delivery team we're fantastic as well. Product is really good for the price range. So all in all, Bedworks are pretty good and I'd shop from them again, they just need to fix their disconnected internal comms, as during this period I was still being digitally targeted with ads and emails to buy a mattress, which I already had clearly done.
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Hi Saxon, Thank you for taking the time to share your honest feedback with us. We take your feedback seriously. We are currently improving our processes and rest assured that your comment will be carefully considered. Regards, The Bedworks Team
Dealing with BedWorks was simple and easy. I had no problem contacting them on the phone and making arrangements with Colin for delivery which was complicated due to Covid restrictions. The bed was delivered on time, as promised. Their delivery team followed covid protocols and were extremely courteous and professional. I would thoroughly recommend them as an honest and efficient supplier. Well done.
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Hi John, Thank you so much for sharing the fantastic after-sales service you received from our wonderful team members. We will keep up the good work! Regards, The Bedworks Team
I found it quite easy to use. Absolutely loved that fact that it was so easy to make the changes I wanted. I found the staff beautiful to talk to and exceptionally helpful and kind. I highly recommend this company.
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Hi Melanie, Thank you for taking the time to leave us a review. We will keep up the good work! Regards, The Bedworks Team
Staff were very helpful and knew the products well.
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Thank you for your review Shant! Regards, The Bedworks Team
My daughter is very happy with her comfortable king size mattress. I did a lot of research before buying to find a good combination of quality and price and am pleased with our choice. The service was terrific - good communication and a next day delivery. Would highly recommend.
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Thank you for your review, Julie. We appreciate your insight! Regards, The Bedworks Team
Great customer service. Not pushy
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Thank you for your review, Anne!
Very good store. Fair price and staff are easy to talk to.
bedworks.com.au 5 star review on 18th August 2021 bedworks.com.au 5 star review on 18th August 2021 bedworks.com.au 5 star review on 18th August 2021
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Hi Rodrigo, Thank you so much for taking the time to write down your experience. We hope your new adjustable bed brings you many years of comfortable and luxurious sleep. Regards, The Bedworks Team
Great bed like design
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Hi Trevor, Thank you for taking the time to leave us a review. We really do appreciate it. Regards, The Bedworks Team
Delivery was excellent, the quality of the bed base is fabulous. Would thoroughly recommend this company.
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Hi Gwenda, Thank you for the glowing review, we really do appreciate it . Regards, The Bedworks Team
Great prices excellent service. George and his team are all about customer service and go above and beyond to make sure you are getting the right product. A small business we should all support.
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Hi Tom, thank you for the review, we really do appreciate it. Regards, The Bedworks Team
Have bought from this company before, quality is great will buy again and definitely recommend
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Thank you for your review, Kerrie. We really do appreciate it. We will keep up the good work! Regards, The Bedworks Team
I ordered a custom bed after not being able to find what I wanted anywhere and at a reasonable price. Easy to order in my choice of fabric. Fantastic quality, couldn’t be happier. Would highly recommend Bedworks
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Hi Raelene, Thank you for the review, we really do appreciate it. We will keep up the good work! Regards, The Bedworks Team
Great service and delivered fabulous product on time. The linen bedframe fabric looks really lovely.
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Hi Jane, Thank you so much for sharing this lovely feedback. We really do appreciate it. Regards, The Bedworks Team
Super comfortable and best bed I have ever had
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Website easy to navigate. Live chat service is excellent, and when I could not get an immediate response (I had to break off the chat for another commitment), a return phone call from BedWorks, within 30 minutes, told me all I needed to know. Delivery service was on-time, helpful and professional.
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Hi Geoff, Thank you so much for sharing the fantastic service you received from our wonderful team members. We really do appreciate it. Regards, Bedworks Team
Bedworks: Very happy with the whole process. Product was delivered as ordered. Communication was easy & would happily recommended this company. Thank you Bedworks!
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Was told I'll be receiving mattress on Monday. Then they changed to Wednesday saying that the bed hasn't arrived at their place yet. However, the delivery driver good customer service, handed the bed to my doorstep.
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Very happy. This is my second purchase with bed works. I purchased a mattress and ensemble for my son. It does the job perfectly. Extremely satisfied with my purchase. On another note the staff are extremely kind and accommodating. It’s my go to place for bedding. I wish I had discovered this place earlier.
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Absolutely magnificent bed and good service
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My first dealings with the people at bedworks was delightful and if asked then I would have given 5 stars. I so much prefer to deal with a local, "small", family business instead of a chain. However, my order was delayed and delayed and delayed. 4-6 weeks became 12 weeks. Bedworks never bothered to let me know about delays : I only ever found about by phoning to ask what was happening. 2 weeks, 4 weeks, 6 weeks after the initial delivery date. They would tell me they didn't know and would find out and phone me back to tell me but never did. I would have to follow up again. Instead of "we're sorry" I got, " it's delays in manufacturing due to covid". I am not disputing the veracity of this, just wondering why they couldn't have let customers know delays were happening instead of waiting to be asked. The result: they felt harrassed and I felt annoyed and put out. This could have been dealt with by simply letting customers know orders were held up. Both bedworks and I had to waste time and emotional energy that could have been avoided by simple communication. In the end I received my order, in good condition, thank you for that, but only after several unpleasant phone calls where I was made to feel like I was a bully for trying to find out what was happening to my order.
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bedworks.com.au is rated 4.6 based on 564 reviews