Beer Merchants Reviews

Name: Beer Merchants
Address: Unit B10 Larkfield Trading EstateNew Hythe Lane, ,, Larkfield
Rating: 4.66

4.7 Rating 3,875 Reviews

95 %

of reviewers recommend Beer Merchants

4.7

Based on 3,875 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Beer Merchants:

Great beer to your door.

Visit Website

Phone:

01622712960

Email:

support@beermerchants.com

Location:

Unit B10 Larkfield Trading EstateNew Hythe Lane, ,
Larkfield
ME20 6SW

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Beer Merchants 5 star review on 3rd November 2024

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for the beer was very Quick delivery but the parcel was broken”

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Posted 5 years ago

“Ordered the best beers ever but unfortunately the beers themselves were quite flat and had hardly any bubbles/gas left in them when they arrived.”

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Posted 5 years ago

“The selection of beers is good, however the postage facility was hugely frustrating. The package was sent by signed for delivery, and as we are not at home during normal delivery hours we knew we would need to change this. There was no facility to amend the address, and once the package had had an attempted delivery, there was no card left so we didn't know how to get it rearranged. After several frustrating days, we finally had to go and collect the package from a distribution centre. I would recommend you change your courier services as it has now put us off ordering anything more from you in the future.”

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Posted 5 years ago

“I really really don't like how Beer Merchants release beer. They build so much hype and are not able to deal with it. That said, if you are lucky enough to get through the prices are reasonable and delivery is swift”

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Posted 5 years ago

“Bought a nice lambic package. Didn't get an order confirmation, but e-mail communication with them was good. Their packaging was the worst I've ever seen though. All bottles and the glass were just put together in the box without any protection. The box had quite some damage, so it's a miracle that everything survived. Anyway, happy with the beers and the price I paid, but not sure if I will order again as there's a serious risk of damaged goods.”

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Posted 5 years ago

Hi Paul, Sorry to hear this order arrived like this, it sound as if there were some damages to the package in transit and the couriers have repacked it. We use reinforced cardboard dividers in our boxes to keep the beers enclosed and separate. I'm happy to hear that everything arrived in one piece, but we will have this looked into by our account manager. Cheers, The Beer Merchants Team

Posted 5 years ago

“The beer was great but as I only ordered 1 can the price of the packaging seemed expensive (more than the beer itself) then to top it off it was delivered in a box big enough for at least 18 beers which explains the unnecessary price of postage for 1 can and is a complete waste of cardboard. Everything else was great.”

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Posted 5 years ago

“The ordering and delivery were fine. No problems. I thought I would be getting it for a good price however. Walking into my local Sainsburys it was £2 a can as opposed to £2.61 from Beer merchants. I won't be ordering again if I can pick up cheaper from my local shop.”

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Posted 6 years ago

“I received an incorrect order at first. Although it was collected and resent I had no real compensation and have little incentive to use the service again. I have yet to try the beers.”

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Posted 6 years ago

“Good range and quick delivery. Unfortunately my order included shorter sized cans and these weren’t securely packed so got thrown about and one had split in transit.”

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Posted 6 years ago

Really sorry to hear about the damaged beer James. Drop us a line to info@beermerchants.com with your order details and we will get this sorted for you. Beer Merchants

Posted 6 years ago

“Website needs some work!”

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Posted 6 years ago

“A lot of duplicates and there were 2 that had a bbe date of January 2018 (I.e. 12 months ago). There were some nice ones in there too which is why I’ve said acceptable”

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Posted 6 years ago

Hi, Can you please let us know your order number and we will look into this for you. Many of the beers we sell have packaged on dates rather than best before dates, depending on the country of origin and we would like to confirm this is the case. Thanks, The Beer Merchants Team

Posted 6 years ago

“I ordered a case of beer and not all of it turned up. I called customer services who were very helpful and refunded immediately as said beers wouldn’t be back in stock until after the new year. Your website’s stock clearly isn’t updated in real time as orders are placed else this wouldn’t have happened. Get in touch if you’d like to discuss upgrading your WMS/ECOM platform!”

Helpful Report

Posted 6 years ago

“Whilst the pricing was excellent the box-choice was poor. A big over-sized box for four bottles of Stille Nacht which promptly fell on their sides and was not at all secure. This is really poor performance. I have a distribution and a shipping background and would never send a package like this out.”

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Posted 6 years ago

“I ordered a mixed case plus two other bottles. One of the other bottles was boxed and because of the way it was packaged with the case the box was damaged (disappointing as this is a Christmas gift). I contacted the company via the form on the website but have not heard anything.”

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Posted 6 years ago

“The cards arrived in good time but considering the amount paid for postage and packaging the packaging was just a plastic bag and consequently the box was damaged. Bit disappointing as they were a gift and they looked like they had been battered around.”

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Posted 6 years ago

“I bought some loose beers and a ‘Craft Beer Lover Christmas Case’. Calling it a case is misleading as all beers arrived in the same box meaning I need to source a smaller box for the ‘case of beers’ as this will be a Christmas gift. A bit disappointing really”

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Posted 6 years ago

“Was ok the drink was fine didn’t receive the correct order too many of one bottle and not enough of the other bottle, hardly worth screaming about, all in all was good.”

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Posted 6 years ago

“There was a small error in my order. I emailed customer services but did not receive a response. Probably wouldn’t order from them again as customer service seems poor.”

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Posted 6 years ago

“They really need to sort out their shop browsing experience - it's very hard to find the beers you want, and difficult to search too.”

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Posted 6 years ago

“Great selection of beer, prices not particularly competitive and delivery slow. Could do better to be honest”

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Posted 6 years ago

Beer Merchants is rated 4.7 based on 3,875 reviews