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Beer Merchants Reviews

4.7 Rating 3,675 Reviews

95 %

of reviewers recommend Beer Merchants

Company Reviews

Product Reviews

4.7

Based on 3,675 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Beer Merchants:

Great beer to your door.

Visit Website

Phone:

01622712960

Email:

support@beermerchants.com

Location:

Unit B10 Larkfield Trading EstateNew Hythe Lane, ,
Larkfield
ME20 6SW

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Beer Merchants 5 star review on 29th January 2024

Beer Merchants 5 star review on 21st November 2023

Beer Merchants 5 star review on 30th October 2023

Beer Merchants 5 star review on 13th October 2023

Beer Merchants 5 star review on 1st October 2023

Beer Merchants 5 star review on 29th September 2022

Beer Merchants 5 star review on 18th September 2022

14

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a nice lambic package. Didn't get an order confirmation, but e-mail communication with them was good. Their packaging was the worst I've ever seen though. All bottles and the glass were just put together in the box without any protection. The box had quite some damage, so it's a miracle that everything survived. Anyway, happy with the beers and the price I paid, but not sure if I will order again as there's a serious risk of damaged goods.”

Posted 4 years ago

Hi Paul, Sorry to hear this order arrived like this, it sound as if there were some damages to the package in transit and the couriers have repacked it. We use reinforced cardboard dividers in our boxes to keep the beers enclosed and separate. I'm happy to hear that everything arrived in one piece, but we will have this looked into by our account manager. Cheers, The Beer Merchants Team

Posted 4 years ago

“The beer was great but as I only ordered 1 can the price of the packaging seemed expensive (more than the beer itself) then to top it off it was delivered in a box big enough for at least 18 beers which explains the unnecessary price of postage for 1 can and is a complete waste of cardboard. Everything else was great.”

Posted 4 years ago

“The ordering and delivery were fine. No problems. I thought I would be getting it for a good price however. Walking into my local Sainsburys it was £2 a can as opposed to £2.61 from Beer merchants. I won't be ordering again if I can pick up cheaper from my local shop.”

Posted 4 years ago

“I received an incorrect order at first. Although it was collected and resent I had no real compensation and have little incentive to use the service again. I have yet to try the beers.”

Posted 4 years ago

“Good range and quick delivery. Unfortunately my order included shorter sized cans and these weren’t securely packed so got thrown about and one had split in transit.”

Posted 5 years ago

Really sorry to hear about the damaged beer James. Drop us a line to info@beermerchants.com with your order details and we will get this sorted for you. Beer Merchants

Posted 5 years ago

“Website needs some work!”

Posted 5 years ago

“A lot of duplicates and there were 2 that had a bbe date of January 2018 (I.e. 12 months ago). There were some nice ones in there too which is why I’ve said acceptable”

Posted 5 years ago

Hi, Can you please let us know your order number and we will look into this for you. Many of the beers we sell have packaged on dates rather than best before dates, depending on the country of origin and we would like to confirm this is the case. Thanks, The Beer Merchants Team

Posted 5 years ago

“I ordered a case of beer and not all of it turned up. I called customer services who were very helpful and refunded immediately as said beers wouldn’t be back in stock until after the new year. Your website’s stock clearly isn’t updated in real time as orders are placed else this wouldn’t have happened. Get in touch if you’d like to discuss upgrading your WMS/ECOM platform!”

Posted 5 years ago

“Whilst the pricing was excellent the box-choice was poor. A big over-sized box for four bottles of Stille Nacht which promptly fell on their sides and was not at all secure. This is really poor performance. I have a distribution and a shipping background and would never send a package like this out.”

Posted 5 years ago

“I ordered a mixed case plus two other bottles. One of the other bottles was boxed and because of the way it was packaged with the case the box was damaged (disappointing as this is a Christmas gift). I contacted the company via the form on the website but have not heard anything.”

Posted 5 years ago

“The cards arrived in good time but considering the amount paid for postage and packaging the packaging was just a plastic bag and consequently the box was damaged. Bit disappointing as they were a gift and they looked like they had been battered around.”

Posted 5 years ago

“I bought some loose beers and a ‘Craft Beer Lover Christmas Case’. Calling it a case is misleading as all beers arrived in the same box meaning I need to source a smaller box for the ‘case of beers’ as this will be a Christmas gift. A bit disappointing really”

Posted 5 years ago

“Was ok the drink was fine didn’t receive the correct order too many of one bottle and not enough of the other bottle, hardly worth screaming about, all in all was good.”

Posted 5 years ago

“There was a small error in my order. I emailed customer services but did not receive a response. Probably wouldn’t order from them again as customer service seems poor.”

Posted 5 years ago

“They really need to sort out their shop browsing experience - it's very hard to find the beers you want, and difficult to search too.”

Posted 5 years ago

“Great selection of beer, prices not particularly competitive and delivery slow. Could do better to be honest”

Posted 5 years ago

“Sent me a magic rock, micro machine instead of Wylam, in every dream home a heartache - very disappointed”

Posted 5 years ago

“Had to chase order. But due to price will use again. 🍺🍺🍺”

Posted 5 years ago

“Had some rare beers in stock”

Posted 5 years ago

“As usual the order arrived acceptably promptly - though not as promptly as previously - and the contents were well packaged. What was less acceptable was the fact that a number of bottles were extremely grubby with some coated with a sticky and unpleasant deposit. Not your finest performance and some way short of your usual standards”

Posted 5 years ago

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Beer Merchants is rated 4.7 based on 3,675 reviews