Beer Merchants Reviews

Name: Beer Merchants
Address: Unit B10 Larkfield Trading EstateNew Hythe Lane, ,, Larkfield
Rating: 4.65

4.7 Rating 3,675 Reviews

95 %

of reviewers recommend Beer Merchants

4.7

Based on 3,675 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Beer Merchants:

Great beer to your door.

Visit Website

Phone:

01622712960

Email:

support@beermerchants.com

Location:

Unit B10 Larkfield Trading EstateNew Hythe Lane, ,
Larkfield
ME20 6SW

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Beer Merchants 5 star review on 29th January 2024

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They looked after me . But the Beer really fell short. Cloudy and even after a 2nd order was sent . Still the same.”

Helpful Report

Posted 6 years ago

“Hi, just a couple of things. One: On every order I make there is something missing. Two: You've changed the website navigation slightly. I browse by Country (i.e. Belgium) scrolling down through your range selecting as I go down the alphabetic list. The problem starts after you've clicked on a selection, chosen the quantity and tried to return to the alphabetic list - it now returns you to the very top of the list rather than where you were! This becomes a bigger issue the further you get down the alphabet, as the list takes a while to refresh. So by the time you're near the end of the alphabet you're properly fed-up waiting for the list to refresh. Please try it and see what I mean. It used to return you to where you were on the list. Please call me if you'd like me to explain 07778 207463. A regular customer, Mike”

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Posted 6 years ago

“Order received quickly and in sufficient packaging. Items had been replaced as were out of stock however was not told this was the case until contacting. Also had an item missing but was sent out the next day once contacted.”

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Posted 7 years ago

“Logistically a great experience ordering from Beer Merchants, but the 12 bottles I ordered were very dirty and covered in blackish dust. Had to clean them myself.”

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Posted 7 years ago

“I have requested to be notified when a certain beer becomes available, but this never happened”

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Posted 7 years ago

“Quick delivery and a great British craft beer selection. The box however was poorly protected and one can was broken by a bottle and had leaked.”

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Posted 7 years ago

“good service but a frustrating website There needs to be one main shopping page with all beers listed You have to click on almost every ok to see what is is available In the end I get frustrated and just close the page”

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Posted 7 years ago

“Very nice selection in the store. However, I had some trouble with my order, as the payment process broke down twice with only the third attempt successfully went through. In the end, my credit card was charged three times, but upon sending a message to customer support, the refund was immediately initiated. Unfortunately, one of the bottles in the parcel broke, due to too big box size with no filler materials present. The bottles simply slipped out of their compartments. Lucky enough, only one of them broke.”

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Posted 7 years ago

“It took a week from store to door (in Sweden) so that's quite ok! Unfortunately one of the bottles had leaked so I had to drink it right away.”

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Posted 7 years ago

“The web site did nt gave enough information about the cheap case,out of the two i ordered,having tried them i now no why. The Oktoberfest case,great has expected.”

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Posted 7 years ago

“The selection of beers was pretty good and the packaging should have been decent enough but there was the tiniest amount of parcel tape on the box, as a result it had come open in transit. The Postal Force delivery driver was not happy with the packing quality and expressed this to me the customer.”

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Posted 7 years ago

“Pretty good selection of beers at a fair price. Packaging wasn't very sensible though... two big boxes both half full.”

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Posted 7 years ago

Hi and thanks for the reply. We try to always pack our boxes so the beers won't get damaged as a result when you order just over the amount our boxes can have in your case 25 items and our boxes carry 12 or 24 items we split the order and share the weight over 2 boxes instead of 24 in one then 1 in an other box as we don't have 1 item or 6 item boxes. This is due to trying to keep p&p costs as low as we can. Glad you enjoyed the beers and thanks again for the review.

Posted 7 years ago

“Decent service but ridiculous packaging - 2 pint glasses sent in a box that would hold 12 bottles of wine.”

Helpful Report

Posted 7 years ago

“Whilst delivery was quick - unfortunately when my order arrived one of the items was smashed due to inadequate packaging. I have been given a partial refund and a new item is apparently on its way to me. The customer service team handled that very quickly and efficiently but because of the initial problem I am only able to give an average rating.”

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Posted 7 years ago

“Unfortunately beers was delivered to house instead of post office as requested, and branding on box ruined Xmas surprise.”

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Posted 7 years ago

“The delivery arrived in good time but was missing a bottle. It was delivered the next day. One bottle in a case, what a waste of packaging, it would also have been a nice touch to include an extra bottle to at least recognize the inconvenience to me in having to make sure I was at home to take receipt”

Helpful Report

Posted 7 years ago

“Web site very poor, said beer was in stock when it wasn't. Poor communications because email address had been incorrectly forwarded to despatch department. However after I phoned them to try to sort things out they were very helpful in the office and also very fair in recognising problems.”

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Posted 7 years ago

“Hi, beer arrived really quickly, however the product was out of date.. thanks Mike”

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Posted 7 years ago

Hello, The beers you received have 2 types of date on them, The Bottled on and the sell by. As they are American beers and they put the bottled on and not always the sell by date. Please get in touch with us at info@beermerchants.com and we can assure you further that the beers are fresh and in date with 1 year on them as sell bys.

Posted 7 years ago

“Beer arrived smashed at delivery addresses so was not accepted and returned to sender. Not received replacement shipment yet.”

Helpful Report

Posted 7 years ago

Hello, we are sorry about that. We are yet to receive your broken parcel back to us. We have now marked your order down to be re sent asap.

Posted 7 years ago

“I was a bit disappointed with the product as there was glue blobs and residue on the glass holders which has put me off purchasing any more.”

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Posted 7 years ago

Beer Merchants is rated 4.7 based on 3,675 reviews