Beer Merchants Reviews

Name: Beer Merchants
Address: Unit B10 Larkfield Trading EstateNew Hythe Lane, ,, Larkfield
Rating: 4.65

4.7 Rating 3,684 Reviews

95 %

of reviewers recommend Beer Merchants

4.7

Based on 3,684 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Beer Merchants:

Great beer to your door.

Visit Website

Phone:

01622712960

Email:

support@beermerchants.com

Location:

Unit B10 Larkfield Trading EstateNew Hythe Lane, ,
Larkfield
ME20 6SW

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Beer Merchants 5 star review on 29th January 2024

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ok for glassware,but would not buy beer cheaper to ship direct from brlgium”

Helpful Report

Posted 7 years ago

“My initial order was damaged and one of the beers I ordered was then out of stock. I was not advised of this and only found out after I contacted beermerchants as my order never arrived. I chose two different beers to replace the out of stock ones, and my order was then delivered quickly, however the lack of communication throughout was frustrating.”

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Posted 7 years ago

“It's hard to give Beer Merchants a fair review as I placed an order for Cantillon on that fateful day. My order went through fine and was delivered promptly, but I will say I was not very satisfied with the level of packaging £100 wort of rare lambics were given: a single skinned box, designed for 12 330ml bottles, and no extra packaging to prevent the unwrapped bottles from moving around. Not what I expect my beers to come in!”

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Posted 7 years ago

“The site caused me multiple issues when I tried to spend a birthday voucher. It kept emptying my cart and I couldn't log in. After 7 attempts the issue had finally been resolved and the order was straightforward after that. The beer arrived very soon after, but the whole experience has left a bit of a bitter taste even though I know it's now fixed.”

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Posted 7 years ago

“My order of 6 bottles of beer and a glass arrived exactly on time and was what I expected so that was very good. The packaging was limited - there was no bubble wrap or shredded paper, just the kind of standard cardboard bottle divides that supermarkets provide. I'd only purchased 6 bottles and as the divider was for 12 bottles the beer had fallen over within the box. Luckily the bottles hadn't broken the glass ( which was completely unprotected ) and the beer was safe! Sorry - can only rate as average due to the poor packaging. Will probably use a different merchant next time.”

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Posted 7 years ago

“great selection of beers, but spolied by sending the wrong beer and extremely poor replacements when stock runs out”

Helpful Report

Posted 7 years ago

“No problems with products or delivery, however my last order was missing a couple of items. I used the online enquiry form to leave my details etc but received no reply. I should have telephoned I suppose, but put it down to a one off as I have had a couple of previous orders with no problems whatsoever.”

Helpful Report

Posted 7 years ago

Hello mark, apologies for this, we cannot find your contact form, I guess it is stuck on the internet somewhere, would you like us to send you replacements out? Please contact us at info@beermerchants.com to let us know.

Posted 7 years ago

Beer Merchants is rated 4.7 based on 3,684 reviews