Beer Merchants Reviews

Name: Beer Merchants
Address: Unit B10 Larkfield Trading EstateNew Hythe Lane, ,, Larkfield
Rating: 4.65

4.7 Rating 3,675 Reviews

95 %

of reviewers recommend Beer Merchants

4.7

Based on 3,675 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Beer Merchants:

Great beer to your door.

Visit Website

Phone:

01622712960

Email:

support@beermerchants.com

Location:

Unit B10 Larkfield Trading EstateNew Hythe Lane, ,
Larkfield
ME20 6SW

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Beer Merchants 5 star review on 29th January 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery was very quick. I've used Beer Merchants before. I would usually give very good rating. Very disappointed I had bought the beers and a couple of days later there was 20% off. I emailed them but didn't receive a reply.”

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Posted 4 years ago

“The t shirt has came looking like a small rather than a medium. There was no tag attached to the t shirt which looks like I’m giving a second hand Christmas present. Not happy.”

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Posted 4 years ago

“Super fast delivery BUT only 6 bottles arrived. I ordered 10. No reply to my email but it’s only been a day 🥴”

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Posted 4 years ago

“Got my order wrong. Been shorted 4 cans and my email querying this has been ignored.”

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Posted 4 years ago

“My complaint is more with Parcelforce than BeerMerchant. They only gave me a couple hours advance notice of my two hour delivery window, and I couldn't change my plans at that point to be home. And they only tried once, didn't try the neighbours (who were home!) So I still don't have the beer because I don't have time and can't really carry them home from the post office. Overall a disappointment.”

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Posted 4 years ago

“Selection at beer merchants is great, delivery was also very fast and price reasonable against competitors however the 5l keg I ordered for an event arrived with 6 days before the best before date meaning I can't use it as planned! If there was any warning of this on the sales page (I don't think there was) I missed it, shame it'll likely put me off ordering again in near future”

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Posted 4 years ago

“I opted out of advertising and newsletters, so why do you keep sending them? I don't have the option to opt out since i ALREADY opted out when I placed the order. Please stop.”

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Posted 4 years ago

“We didnt get the products yet!! Salli Mikkonen”

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Posted 5 years ago

“Slow delivery. Poor packaging. One item missing. Won’t bother ordering from here again.”

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Posted 5 years ago

“The beer I received was late and out of date. The site said it would be received within 4 days which would have been Christmas Eve at the latest. When I had not received it by then I rang the enquiry number, I spoke to Ryan who would not tell me his surname, Ryan was very surly rude and unhelpful. Eventually the beer arrived on 28th December and the use by date was 6th December.”

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Posted 5 years ago

Hi Diane, Apologies that you have not been happy with the service. Looking over our records I can see this order was placed after our Christmas delivery cut-off (19th Dec). We always try to get everything placed after the cut-off delivered in time, but this is not always possible with the days the couriers are closed over the holiday season. Looking over this order I can also advise the cans you purchased have a canned on date, rather than a best before date (this is not always a requirement outside of the UK). Apologies again, The Beer Merchants Team

Posted 5 years ago

“I ordered a siren barrel aged carribean stout. The one in the box was the non-barrel aged version. Was a bit displeased.”

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Posted 5 years ago

“Relatively good selection of beers at a good price let down by the lack of next day delivery.”

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Posted 5 years ago

“One of the bottles was broken and the beer had seeped into the box. Disappointing since it is a Christmas present. Currently waiting for a decision on how to resolve the situation.”

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Posted 5 years ago

“I ordered a 24 mystery pack as part of black Friday so I'd assume I'd get some stouts considering the time of year it is but I didn't get any. Plus, I received 3 Paulaners and 6 Konas which are good beers but I can get pretty much anywhere. I feel like if I'm buying from an online expert I'd have expected to receive more less accessible beers. I'm not sure if I'd shop with you again. I feel like I've wasted money. I could have got pretty much the same at Tesco”

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Posted 5 years ago

“Sent 2 bottles that were only a week away from sell by date, which isn't great, especially as they were sent in place of the cans I ordered as they were out of stock Other than that, OK”

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Posted 5 years ago

“Ordered a mystery box (40 beers total) Asked via email if you could put my discount through as it didn't work and asked if you could avoid multiples if possible. Both messages ignored Beer fine (but not amazing)”

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Posted 5 years ago

“Bought the mystery case and half of it was out of date by six months one was over 8 months. Pretty insulting tbh wouldn't use them again”

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Posted 5 years ago

“Have used Beer Merchants several times, with only one problem in the past - a bottle missing. I usually find delivery prompt and the goods of a high standard. I was a bit disappointed with my last order, which disappeared in transit and finally arrived 7 days after it was expected, with a beer missing! Beer Merchants were prompt to reimburse me, but it has made me think twice about ordering again.”

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Posted 5 years ago

“This was my first order and will probably be my last, I never got an email confirming my order (I did get confirmation that I’d been added to mailing list though!), I emailed about not getting confirmation and didn’t get a reply, I then called and was told my order had been received I still didn’t get an email as confirmation. My order was placed on Wed afternoon, but not dispatched until Friday I would have thought my order would have been dispatched the next day. All in all some good beers, but a disappointing service.”

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Posted 5 years ago

“Normally they are very good, but on this latest order i received a can that was on its best by date when i received it, at £5.15 a can for a short life Hop forward IPA, i wouldn't have paid top dollar for it, and probably wouldn't have ordered it had i known. I sent an email to query it and have had no response.”

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Posted 5 years ago

Beer Merchants is rated 4.7 based on 3,675 reviews