Beer52 Reviews

Name: Beer52
Rating: 4.57

4.6 Rating 5,070 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

Questions

Metrics

4.6

Based on 5,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good variety and service was swift”

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Posted 5 years ago

“Excellent customer service,very reliable!”

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Posted 5 years ago

“Great delivery, and Douglas was very helpful and understanding when I cancelled my subscription”

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Posted 5 years ago

“Great service and products, no hassle cancellation and the phone operative (Douglas) was very helpful and attentive.”

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Posted 5 years ago

“Great service and product throughout our time with you and Douglas was extremely friendly and helpful when I called to pause my subscription! Would recommend to anyone interested in a craft beer subscription.”

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Posted 5 years ago

“Great help from Douglas today, who helped with putting my account on hold. Look forward to my next box in time for Christmas”

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Posted 5 years ago

“enjoyed beer but felt too many were canned .”

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Posted 5 years ago

“Enjoyed my case, cancelling for a little while (student budget!) but Douglas was super helpful”

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Posted 5 years ago

“Always found Beer52 to be a very friendly organisation with helpful, friendly staff and they always have great offers. The beer is mostly great and the whole package is great fun. Spoke to Douglas who was helpful and friendly recently and have recommended the org to a couple of mates recently.”

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Posted 5 years ago

“Varied beers that I would not have previously tried”

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Posted 5 years ago

“Beer is lovely, service, is second to none, spoke to Douglas who was not only very professional, but friendly and helpful. A great experience I wish more companies were like this.”

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Posted 5 years ago

“Thanks for the awesome customer experience Douglas! Super easy to update my account. Appreciate your time.”

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Posted 5 years ago

“Amazing service on both the beers and customer service. I called to cancel as I've just had a baby and couldn't afford everything at the time, Douglas (from the team) helped by putting the account on hold for a couple of months, I cant wait to have the next crate when we decide to join again. Thank you”

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Posted 5 years ago

“Douglas most helpful in rearranging my next delivery.”

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Posted 5 years ago

“Very helpful, fast response from customer service team, happy to help cancel my subscription due to these unpredictable times, when circumstances change I will be back beers are great!!”

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Posted 5 years ago

“Douglas was great when I finally got through to cancel my subscription. However, I feel that the cancellation process is deliberately made to be as difficult as possible. Firstly, you can only cancel once you've received your first pack (why?) and then you have to call - you cannot cancel online. This feels manipulative and cynical. Please don't say in your marketing material that it's easy to cancel your subscription - it isn't. Online cancellation would be easy, not sitting in a queue on the phone.”

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Posted 5 years ago

“Very good beers and nice to try some from places I wouldn't do normally.”

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Posted 5 years ago

“Great service, friendly and Douglas made me aware of the benefits of my account, but without forcing and sales pitch on me. Would recommend to anyone interested in craft beers”

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Posted 5 years ago

“Interesting beer selection but the cancellation process is dreadful. The only way to cancel your subscription is to call their number. I called twice, and gave up because I was waiting for over 30 minutes both times...!! This really frustrated me and led to them taking another payment as I wasn't able to cancel in time. Third time trying to cancel after this I was waiting for 20 minutes, FINALLY got through to someone who then made the process worse by asking my reasons for leaving and trying to convince me to stay. The product is good, but I totally lost trust in this company due to how laborious and difficult it is to cancel with them.”

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Posted 5 years ago

“Lovely local company, great to deal with! Delivery was spot on & beers were really nice! 👍🏻”

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Posted 5 years ago

Beer52 is rated 4.6 based on 5,070 reviews