Beer52 Reviews

Name: Beer52
Rating: 4.58

4.6 Rating 5,063 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

Questions

Metrics

4.6

Based on 5,063 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely despise companies that make it difficult to cancel. This is morally bankrupt behaviour. The only way to cancel is on the phone, after waiting on hold for a ridiculous amount of time.”

Helpful Report

Posted 2 weeks ago

“After pausing my subscription for a month, I expected at the very least an email reminder before being charged again. But no, the subscription quietly reactivated, and I was billed without warning. When I reached out on the day the payment was taken to cancel, I was met with a long-winded, patronising response pointing me to the small print of their Terms & Conditions (much like they do in their replies to the 1 star reviews here on Trustpilot) as if that excuses poor communication. To make things worse, Beer52 requires a phone call to cancel your subscription, a deliberately inconvenient and outdated process clearly designed to discourage cancellations. This is not standard practice in 2025 and feels intentionally shady. The tone of the reply I received was defensive and dismissive. No ownership, no apology for the poor customer experience, just a lot of screenshots and red tape.”

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Posted 2 weeks ago

“impossible to cancel, had to ring them and finally got through after several cold calls”

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Posted 1 month ago

“Scummy company and low quality beer.”

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Posted 1 month ago

“My underage son was able to create an account and order alcohol from Beer52 without proper age verification, and the courier left the box outside our home without confirming the recipient’s age. I raised this with the company, and while they acknowledged it, they refused to cover return costs or take full responsibility. I have reported this incident to Trading Standards. Disappointing handling of a serious issue.”

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Posted 1 month ago

“What a scam. Poor quality products”

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Posted 2 months ago

“Avoid. Wine52's courier company Yodel left a parcel on my doorstep while I was at work. When I returned home there was no parcel there presumably because it had been stolen. I reported this to Wine 52 and requested a refund because I did not receive the parcel because it was left in an unsecure location and they refused saying that the parcel was marked as delivered. They even had a photograph of the parcel left on my doorstep but still refused to refund me.”

Helpful Report

Posted 2 months ago

“Conned into thinking I was getting a free case due to loyalty to another company. (Postage only) Then found I had been charged £27 and had another case on the way. Can't cancel as it's already been processed. I would urge anyone thinking of doing the same not to bother.”

Helpful Report

Posted 2 months ago

“Very poor cancellation process, and you would think given that they're selling an addictive product they should have a morale obligation to make this easy. Once you finally get through you're faced with numerous questions as to why, with various obstacles and tactics to keep you subscribed.”

Helpful Report

Posted 3 months ago

“You can only cancel your subscription by phone, and when you do, you have no proof of cancellation. They do not allow you to cancel via email. As a result, they withdrew money from my bank account and marked it as a pending transaction, but they didn’t send any items. I disputed the transaction with my bank and called the company to request a refund. However, they canceled my points, reactivated my account, and sent the wine to me after a week. These people are fraudulent and unreliable; I recommend avoiding this company”

Helpful Report

Posted 3 months ago

“Wine52 / Beer52 / Whisky52 — Misleading Practices & Unauthorised Charges I am extremely disappointed with the business practices of Wine52 / Beer52 / Whisky52. In my experience, their approach appears to rely on misleading promotional offers, unauthorised charges, and poor customer service. Through the Biscuit dog walking app, we were offered what appeared to be a genuine reward — a free case of wine. At no point were we informed, nor did we consent, to being enrolled in a paid subscription service. Despite this, we have since been charged £36 per month without authorisation or any clear agreement in place. This practice raises serious concerns regarding consumer rights, GDPR compliance, and transparency regulations. Obtaining customer data through a third-party app and using it to enrol individuals into a recurring payment arrangement — without explicit and informed consent — is both unethical and potentially unlawful. To date, I have made three separate calls to their customer service team in an attempt to resolve this matter. On two occasions, I was assured I would receive a callback from their dispute resolution team. Several days later, I am still awaiting any response. It should not be this difficult to cancel a service that I never knowingly agreed to. The entire experience has been frustrating, time-consuming, and unacceptable. I strongly advise others to exercise extreme caution before engaging with any of their "free" promotional offers, especially if encountered through third-party platforms like Biscuit. I am formally requesting: A full refund of all unauthorised charges. Immediate cancellation of any subscription or payment agreement linked to my details. Written confirmation that my personal data has been permanently removed from their systems. Failure to resolve this matter promptly will leave me with no option but to escalate this complaint further — including contacting Trading Standards, the Financial Ombudsman, and lodging a GDPR complaint with the Information Commissioner’s Office (ICO).”

Helpful Report

Posted 3 months ago

“This is nearly a scam how hard it is to cancel your subscription. You should be able to cancel it on line, but instead you have to ring a number that’s only open during working hours and takes ages to answer”

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Posted 3 months ago

“My last delivery contained 3 spoiled wines, and I have previously received spoiled wines. It really let me down on a Friday night as I was sitting down to my meal. I sent photos and made a conplaint. I received no acknowledgement. I called 3 days later and was asked to take more pictures, I did. I then called again to be promised a response that day but nothing, and still nothing. I find this unacceptable customer service.”

Helpful Report

Posted 3 months ago

“Bought this as a tester, and we ended up not liking it, we then cancelled our subscription doing this online which said cancel subscription which made us believe that was our subscription canceled. Yet the next month we have been charged again £30 for beers we don’t like and won’t drink and this point we tried to phone the company which were less than helpful and refused a refund after us explaining there website made us believe we had already cancelled our subscription. Very disappointed in this and wouldn’t recommend as appears they lock you in to a monthly subscription.”

Helpful Report

Posted 4 months ago

“Was sent a gift card to use, which automatically enrolled me into a subscription that was far too difficult to cancel. Very customer-unfriendly, which is a shame because the beers were quite good.”

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Posted 5 months ago

“I received a call from Mr. Leo about a €182,000 investment that was a scam, but AMDARKLIMITED helped me get my money back.”

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Posted 5 months ago

“if you don't want bad reviews, I suggest implementing a more comprehensive cancellation policy and operate with greater respect for your customers 🙂🍺”

Helpful Report

Posted 5 months ago

“I've just been ripped off buy the sister company Wine 52. They took £36 from my credit card relating to a wine subscription that they auto enrolled me for after I took advantage of a 3 bottle for the cost of postage offer. I get the courier to return the goods to Wine 52 but they have refused to refund me my money. I will be taking this matter as far as I can, not because of the money, but because these type of companies need to be exposed!”

Helpful Report

Posted 5 months ago

“Absolute scam. They sign you up for a very expensive subscription without realising (literally thought I was making a once off purchase) and then make it literally Impossible to cancel the subscription. Absolute fraud. They make you phone in to cancel, and even after doing so, don't cancel your account - never minding the fact that making someone phone in to cancel rather than allowing online cancellations is against GDPR requirements.”

Helpful Report

Posted 6 months ago

“Scammed to sign up for this service. My own fault but when I tried to cancel the subscription they have been incredibly difficult and aggressive. I have emailed and called in good time. I have not even asked for a refund, I just do not want to spend any more money on what my dad has said is horrible beer. They are really awful. 0/10 DO NOT RECOMMEND”

Helpful Report

Posted 6 months ago

Beer52 is rated 4.6 based on 5,063 reviews