Beer52 Reviews

Name: Beer52
Rating: 4.58

4.6 Rating 5,061 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

Questions

Metrics

4.6

Based on 5,061 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“cannot cancel subscription online, cannot cancel over email, try to phone and I cant get through. They keep calling me upto 5 times a day and I keep telling them on email I CANNOT ANSWER THE PHONE during 9am - 5pm as I work in a school. they keep phoning me, keep phoning me, however they can never reply to an email???? Just reply to my email. cancel my subscription. or even better let me do it myself.”

Helpful Report

Posted 2 years ago

“This company seem to have fantastic customer service when everything is fine and they're taking your money. However, when you need to cancel they make it extremely difficult to do so. We also had a very rude customer service representative who was not at all bothered that we had been unfairly charged and did not seem at all interested in trying to keep us as customers. There are so many great craft beer companies now, we'll give our money to a company who appreciate their customers and is transparent and honest! Update: Emailed them to complain about their customer service worker and as expected received no reply. I spoke with my stepfather who also signed up for the service. He said he enjoyed the beers but" it's a nightmare to stop the deliveries and they take any little opportunity to still send you a box and charge you". It seems that all the negative reviews here are for the same reason.”

Helpful Report

Posted 2 years ago

“Entirely dishonest in the way that they offer a free trial (but you have to pay for it) that is easy to cancel (but is almost impossible to cancel). Complete scam.”

Helpful Report

Posted 2 years ago

“Worst service I have ever come across. Recommended a friend for both the beer and wine club promised free case of beer and wine, several boxes later I still never received the free Beers and wines even after several calls to customer services. Just get fobbed off all the time. Promised to get sorted but haven't so cancelled my subscription today. So has my friends subscription too Beers extremely overpriced there are better websites than this so DONT SUBSCRIBE”

Helpful Report

Posted 2 years ago

“Try to cancel and they just don't give up trying to keep you there. 15 minute call trying to explain why I wasn't interested, I ended up hanging up on them”

Helpful Report

Posted 2 years ago

“Employing dark UX patterns to make it incredibly difficult to cancel your subscription is shady. I probably would have kept my subscription but having experienced the deliberate effort made to prevent you from transparently managing your account, I no longer wish to do business with them.”

Helpful Report

Posted 2 years ago

“The customer service support are useless I tried to see if they would assist with changing my email. That appeared to difficult which is the reason I want to stop this subscription now. And now i have to go through them via email or phone and they can't either answer the phone nor reply to emails.”

Helpful Report

Posted 2 years ago

“Honestly don't subscribe, worst subscription I've ever made I'm skint and now in debt because it's impossible to cancel. I can't afford these anymore so I've tried to cancel, which you can only do by phone call at certain times. When you call you're left in a queue for absolutely ages, and the phone hangs up, not being able to cancel. Now I'm left paying for overpriced alcohol that I don't need and can't afford!!!!”

Helpful Report

Posted 2 years ago

“DISHONEST AVOID! Once signed up they will continue to charge your credit card even after you cancel your subscription! Any free crate offered is purely a hook to get your card details, please see the numerous reviews saying the same thing and avoid subscribing.”

Helpful Report

Posted 3 years ago

“What an impossible menu to try to cancel first I had to cancel my credit card and then I found they actually got the person I was giving the beer subscription to his credit card under the disguise to prove his age. Now it’s automatically renewing until my friend also cancels wow what an incredible journey of frustration. Recommend you avoid this company at all costs and just run the other way. They are also very slow to respond and each time I get a different person with a “cheery message””

Helpful Report

Posted 3 years ago

“absolute joke to cancel don't waste your time with them customer service is non existent”

Helpful Report

Posted 3 years ago

“Scam! I took up the offer for a free sample then had £27 deducted the following month. Fair enough, I'd been caught out but when I tried to cancel it's impossible! you cannot cancel online, only through a phone number I was on the phone for 65 minutes without getting through. in the end I had to call my bank to block further transactions. I'm surprised Martin Lewis. money saving expert were promoting this scam. I did email them but just received a generic response. Be warned!”

Helpful Report

Posted 3 years ago

“The company promises to smooth the cancellation process and pretend to care about customer service!. Do not trust them! No contact despite plenty of emails, no care about their customers! AVOID!!!”

Helpful Report

Posted 3 years ago

“Terrible customer service. They don't read the information you send and ask for it again. Really difficult to cancel and Terrible timescale for responding.”

Helpful Report

Posted 3 years ago

“Bad service! Not delivery on time at all!!! Thank you!”

Helpful Report

Posted 3 years ago

“Came to check reviews before signing up, glad I did! People please don't just read the 5 star reviews that the company have put up themselves!! Filter, 1 star (etc) reviews and then you will see the truth!”

Helpful Report

Posted 3 years ago

“I've been a longstanding customer of both Beer and Wine52 however this month they have shown themselves to have no customer service. Three weeks my regular beer delivery was allegedly despatched. After a week it had still not left the depot of their carrier. Each day I chased o was either ignored or told to wait another 24 hours. A week on and STILL NO DELIVERY !! Obviously the handling parcel company had lost or stolen the beer. In week 3 they promised delivery in 24 to 48 hours using another parcel company. However they failed to deal and then the second company alleged to deliver. I have security cameras and an investigation proved it had NOT BEEN DELIVERED. So 3 weeks have passed and they have NOT DONE ANYTHING TO RESOLVE !!! CEO to rude to reply to correspondence and customer services handler JED thinks over familiarity is acceptable whilst absolutely failing to resolve !!!!!!! We head into week 4 and still no apologies and no resolution. Just ignorance and excuses. Avoid this company if you value service and are prepared to risk your orders not being provided but lost / stolen.”

Helpful Report

Posted 3 years ago

“DO NOT USE! Not great beer also impossible to cancel membership. They don't answer emails and when you call them up they were rude and hung up on the phone. Still they have not cancelled my membership.”

Helpful Report

Posted 3 years ago

“customer service is awful. This company is awful. No one should order beer from here. Firstly customer services are not helpful they not doing the job in a right way. They are useless for sorting their mistakes. Be careful with subscriptions if they can charge even if you don't want it they will and they not even going to put an effort to sort out their mistakes. I asked for a refund for their mistake and they offered me 6 pounds and a refund of 24 pounds. It shows their attitude toward a customer. No one should go with them. It is expensive and they are not helpful for you.”

Helpful Report

Posted 3 years ago

“Potentially the worst customer service I have ever received. Original parcel was delivered correctly and nothing to complain about, but when trying to cancel it becomes obvious they have no interest at all. I submitted a cancellation request but 2 weeks later i open my door to find a new box. On contacting them I am told I should have refused delivery.... which I couldn't do as they didn't knock. After several back and forth and a long call I am told to send back and they will refund postage on this occasion due to it not being my fault. Parcel sent back but 4 weeks later I am still fighting for the postage refund and being told even though they have the recording of me being promised a refund it's against their T&C's. Absolute bunch of crooks. Don't use if you ever want to cancel at some point.”

Helpful Report

Posted 3 years ago

Beer52 is rated 4.6 based on 5,061 reviews