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Beer52 Reviews

4.6 Rating 5,022 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

4.6

Based on 5,022 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Beer52 1 star review on 8th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful weird beer, no wonder it’s so cheap because no one in their right mind would drink it . Awful service. They never answer the phone. Never reply to DM. Never answer emails. I can’t cancel my subscription to stop this stupid “beer club” thing they have that I didn’t even know I was getting involved in and charged for!”

Posted 2 years ago

“Ordered on 14th June ,payment taken same day ...As at 1st July still no beers,and its taken 3 x 20 minute wait/calls to finally get my money back. Lesson learned, Ill go and spend my £50 with someone who will actually provide the product Im buying.”

Posted 2 years ago

“Was given a £24 beer card as a fathers day gift by my daughter neither she nor myself realised that to redeem that card I would have to go through the whole rigmarole of joining said company .gave code and pin, gave name address gave choices of beer but still not enough had to join but no current a/c so couldn't, have we lost £24 or not ,? now in limbo don't go near this company you'd be better off just going to your local beer supplier , who wants a 'ferment paper' and a snack at god nows how much when it could have been spent on beer and actually delivered to the customer!?”

Posted 2 years ago

“Long-term customer who finally decided to cancel after yet another bizarre, unpalatable delivery... Then I find out you MUST PHONE them to cancel your subscription and guess what? Completely uncontactable customer service... no response to emails, nobody answers phones, my only option at this point is to cancel my DD or otherwise prevent them taking cash. Disgraceful business practice.”

Posted 2 years ago

“Left disgruntled: Its a great concept but a bad service: My delivery was trashed, squashed cans, empty bottles, snacks and magazine crushed wet and damaged. Beer52 where quick to request photographs that I assume where used to make their own claim to the courier but I received no refund or replacement goods. Even this medium of review does not record companies that do not refund so reviews become bias in favour of bad companies (i wanted to a pics). As you would expect I left!!”

Posted 2 years ago

“Terrible service absolute joke avoid at all costs!”

Posted 2 years ago

“Twice I have ordered, twice they haven’t arrived when they said they would. First time, I got in touch with support who were very apologetic. They got my beers to me in the end. Took them more than 3 weeks after I was supposed to receive them though. Second time, I got in touch with support. Was given the same excuse as the first time and was told it would be another 2 weeks before they could get them to me. In the end they just cancelled my order.”

Posted 2 years ago

“A disaster. Please avoid. Order placed and didn’t arrive. Had to chase Resent but never resent. Finally an email unable to fulfill the order. Now I await the battle for a refund.”

Posted 2 years ago

“Nearly impossible to cancel, horrendous customer service. Stole my card details and shared my information with third parties without permission. Avoid at all costs, it's not worth the price, just generic canned ipa that you can get way cheaper at any supermarket.”

Posted 3 years ago

“impossible to cancel the cheating bastards put you on hold then hang up.”

Posted 3 years ago

“Their website says that it is necessary to phone them if you want to cancel a subscription. This is an internet business in 2021! Fortunately my card was expiring so I sent an email.”

Posted 3 years ago

“Super easy to sign on for a subscription online, then they make it nearly impossible to cancel it. There's no way to do it online, you need to call them, spend forever on hold and the customer service agent apparently could not hear me anymore as soon as I had told her that I wanted to cancel the subscription. The online chat stops working as soon as you mention that your want to cancel your subscription. Disgusting.”

Posted 3 years ago

“Unable to cancel subscription unless you make a call.”

Posted 3 years ago

“They sent me unsolicited letter offering a free case if I subscribed. I googled and it seems like it is impossible to cancel subscription. Another observation... it looks like a lot of the recent reviews with 5stars were anonymous and use similar language... seems very suspicious to me.”

Posted 3 years ago

“Received unwanted promo letter through post. Summer.”

Posted 3 years ago

“Ordered some beers from this company, they took my money and only sent me half the order. Customer support were incredibly unhelpful cannot recommend.”

Posted 3 years ago

“I cancelled my subscription and they continued to send me beer and charge my account. You can only end your subscription over the phone, where they do not keep a record. Do not sign up as they make leaving as difficult as possible.”

Posted 3 years ago

“The beer was great. However when we called to cancel (due to the fact we were having an alcohol break) the telephone operative said they would cancel...but didn’t. I was still charged. When my husband called to explain the error, the lady went away to discuss this with her supervisor...then hung up the phone. We tried a second time, and this operative hung up as soon as the call was connected (probably as it was 4:55pm). I’m so disappointed and just don’t know what to do now. I guess it will just continue. Please help!”

Posted 3 years ago

“AVOID. They sent me a beer with broken glass in it. When I complained they offered me £5 off - this is ridiculous for a dangerous product (you can get £5 off by just clicking “I want to cancel on their website”) it also appears to be impossible to cancel on their website and instead you need to have a lengthy phonecall. Clearly this is a company that does not care about the customer.”

Posted 3 years ago

“They make you phone to cancel a subscription, pretty shitty attempt at trying to get people to stick with their subscription service”

Posted 3 years ago

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Beer52 is rated 4.6 based on 5,022 reviews