Beer52 Reviews

Name: Beer52
Rating: 4.61

4.6 Rating 5,019 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,019 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I complained about an exploding can of raspberry stout and received a refund. Paul N, Amy R and Kirsty C were all helpful.”

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Posted 1 year ago

“Very good beer some of them are a bit weird tasting and strong, but the most are nice and refreshing, tad expensive for how many you get. Also great customer service from Natalie and Kirsty C.”

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Posted 1 year ago

“Good communications (especially from Joel) Had initial issue with courier losing order. But got it in the end. Good quality but decided not for me at this point”

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Posted 2 years ago

“Iannis was very helpful”

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Posted 2 years ago

“Claire was helpful ( although the telephone wait time was very long ) and email response slow. The inability to cancel or pause your account online is a pain. Personally the book and snacks are unnecessary - I would rather pay less and have the option of those items.”

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Posted 2 years ago

“I was a little disappointed that the delivery took longer than anticipated. However, Kirsty reassured me via email that there would be a selection of all red wines. The wines, I shall be eagerly waiting to share one or two with family over Christmas dinner.”

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Posted 2 years ago

“Only reason I didn’t give 5 stars was due to delivery being lost. Excellent service from Natalie who responded quickly and got me different beer out due to stock issues. Very happy with this company would definitely recommend”

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Posted 2 years ago

“Perfect gift idea and extremely helpful customer service from Natalie as I didn’t realise it was a subscription! :)”

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Posted 2 years ago

“Beer was rather good, even though I'm not a great fan of hazy beer. Too many memories of cloudy beer in the 60's which was NOT a good sign. However the taste was very good. Lots of hops in the flavours.”

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Posted 2 years ago

“Great beers the ones I had. Lovely customer service from Kirsty Cleary!”

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Posted 2 years ago

“Good service and reasonably priced.”

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Posted 2 years ago

“Very happy with the quality of the beers that I had delivered. There were a few times though where beers were substituted and I wasn't always happy with what was sent. The final straw was when I was sent a bottle of coke instead of a 12th beer. I have cancelled my subscription with Beer52 since then, but the staff that I spoke to, including Mr Iannis Barron, have been so understanding and helpful that I dare say that I might end up coming back to Beer52 later.”

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Posted 2 years ago

“Great beer/wine selections and friendly customer service from Iannis, let down a bit by the long waiting times on the phone. The company should let you know how many callers are ahead in the queue so you can decide whether to stay waiting on the line. It was also be good to be able to pause the delivery service indefinitely and start it up whenever you like.”

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Posted 2 years ago

“Iannis was polite, courteous and dealt with the businesses mistake in a professional and speedy manner.”

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Posted 2 years ago

“Everyone I spoke to at Beer52 was lovely, my deliveries were always on time, they were just a bit out there for. They're great if you're really into flavoured beers :)”

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Posted 2 years ago

“Great customer service from Kirsty Cleary when I cancelled. Beer 52 I found excellent for variety but the quality was a bit hit and miss. Personally I would be happy to pay more for guaranteed great beers.”

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Posted 2 years ago

“From ordering to delivery, everything was so quick. Super efficient and may I say, that upon contacting Beer52, Kirsty Cleary was lovely. She was extremely helpful and answered every question in a very polite, friendly and professional manner :)”

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Posted 2 years ago

“Kirsty from customer service was very helpful and not at all pushy. She understood my needs without being overbearing.”

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Posted 2 years ago

“Thanks to Douglas for his engagement during my call to cancel my current subscription. He made a number of offers and alternatives to try and keep me on board and as I stated I will return at a later date.”

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Posted 2 years ago

“Quiet a wait to get through but very friendly and helpful.”

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Posted 2 years ago

Beer52 is rated 4.6 based on 5,019 reviews