Beer52 Reviews

Name: Beer52
Rating: 4.61

4.6 Rating 5,022 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,022 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service from Douglas, got straight through on the phone to discuss cancelling and he was friendly, helpful and efficient. Would be 5* overall but the price is a bit steep, can't fault the beers I've received”

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Posted 3 years ago

“EASE OF USE”

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Posted 3 years ago

“Douglas was very helpful and understanding. There was no 'hard sell', just provided the information I needed and discussed the options available.”

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Posted 3 years ago

“Great service and very friendly. Douglas was very positive and helpful on the phone. Would be nice to be able to cancel online though!”

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Posted 3 years ago

“Great service / Beer and Douggie was professional and tried his best to keep me but I felt an ongoing monthly subscription was not for me.”

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Posted 3 years ago

“Angus was professional and friendly; got my problem sorted in no time at all too”

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Posted 3 years ago

“I experienced issues with the delivery of my beers so decided a subscription was not for me as I do not want the monthly chore of checking up on the delivery status and staying home for delivery. I therefore called to cancel my subscription and spoke to Douglas who confirmed the subscription would be cancelled and was understanding of my reasons why. Due to this good customer service I will consider giving the subscription another shot in the future, its just not going to work for me at this current time. My 4 star rating is reflective of my delivery service, not the beers or customer service.”

Helpful Report

Posted 3 years ago

“I have just cancelled my subscription, having realised that a regular beer delivery was not for me. However, the company supply an interesting range of good beers albeit a bit expensive. A very friendly organisation to deal with.”

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Posted 3 years ago

“Douglas listened to my comments and responded positively”

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Posted 3 years ago

“Easy to deal with”

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Posted 3 years ago

“The service is good. I enjoyed the experience. It is probably a bit expensive, working out at £3 per can or bottle (roughly). The beers are generally good, obviously its a bit pot luck, but thats half the fun. Customer service is good, though I'm sure cancellation could be performed online. I don't personally read the leaflets but a lot of work seems to go into them. No doubt the most fervent enthusiasts with enjoy them.”

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Posted 3 years ago

“Cancelled as it was just too expensive. Douglas was very helpful and even tried to use offers to keep me but wasn't pushy. Thanks Douglas for your help.”

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Posted 3 years ago

“Good friendly chat with Douglas. Was going to cancel my subscription but he got me with the deals and had a laugh about it”

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Posted 3 years ago

“I registered using the Lockdown Offer for a birthday gift and it arrived within a few days which was great. Once it arrived, I was ready to cancel but I have to remove a star as cancelling a subscription should be as easy as signing up therefore should be possible using the website. However Douglas was very helpful and quick over the phone regarding the cancellation.”

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Posted 3 years ago

“No fuss - easy to get through and get everything sorted”

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Posted 3 years ago

“Douglas was friendly, informative and not pressurizing. A pleasure to deal with him!”

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Posted 3 years ago

“Was a very quick service and easy to cancel, Douglas did try and convince me to stay and even offered some freebies / discount on next box, but beers just weren't to my taste, would possibly subscribe again if options were expanded in future”

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Posted 3 years ago

“Quick call with Douglas - turns out membership couldn't be continued but Douglas was very courteous and helpful. Thanks”

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Posted 3 years ago

“Good customer service but membership cancellation should be online. Thought the beers were okay, some to my taste, some not. I think it's quite expensive for what you get so I cancelled.”

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Posted 3 years ago

“Good selections of beers, good offers and flexible (to a degree) subscription. Excellent customer service.”

Helpful Report

Posted 3 years ago

Beer52 is rated 4.6 based on 5,022 reviews