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Beer52 Reviews

4.6 Rating 5,022 Reviews

92 %

of reviewers recommend Beer52

Company Reviews

4.6

Based on 5,022 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Beer52 1 star review on 8th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Echo what Alan Powell said of “All my dealings with Beer 52 and Douglas in particular have been have been a good experience. Maybe the wait time to get through on the phone was a little protracted but once answered, my request was dealt with quickly.””

Posted 2 years ago

“There was a bit of a phone queue to get through, but once through, customer services were v helpful. Doulgas was v professional and polite, spoke through all relevant options and was able to do what I needed.”

Posted 2 years ago

“I phoned to discuss cancelling my subscription as I have had it for a while and fancied a change. Discussed options with support agent (Douglas) and we agreed to pause for 3 months. This was a good outcome and Douglas was very friendly and helpful. Only downside was the time I had to wait in thw queue on the phone. This is the 3rd time I have had a ~15-20 min wait”

Posted 2 years ago

“Hi. Great idea, great marketing and great service, including when I cancelled. Craft type beers just not my think. Kirsty was superb. Thanks.”

Posted 2 years ago

“Was going to cancel ,but Kirsty explained could.have boxes less frequent and have credit for next box. So staying for the momnent.”

Posted 2 years ago

“Good informed service”

Posted 2 years ago

“Douglas was really helpful about my cancellation (and not pushy at all) had to wait 20 minutes but other than that it was good service. Would recommend if I had more money to justify the beers”

Posted 2 years ago

“I enjoyed the beer delivery service for 7 months and had no issues with delivery or quality of the product. Only issue faced was when I tried to cancel, held on the line for ages but finally got through to a guy called Douglas who dealt with my cancellation request quickly and professionally.”

Posted 2 years ago

“Called beer52 today and after a bit of a wait I talked to Douglas who I found very helpful and friendly.He dealt with my query very well”

Posted 2 years ago

“Cant get through on the phone line to cancel subscription but i sent an email and angus replied and cancelled my subscription for me with no problem at all.”

Posted 2 years ago

“Had a great chat with Douglas today, was really helpful in changing round a subscription for me!!”

Posted 2 years ago

“Beer is not to my taste, but there is a very interesting range of flavours for anyone who would like to try something new, found a few interesting ones I quite liked”

Posted 2 years ago

“A solid service, a little pricey for what you get, but the beer is pretty tasty I suggest moving away from Hermes as I have always had problems with them at some point Angus was very helpful in helping me!”

Posted 2 years ago

“An interesting opportunity to taste a range of new & unusual beers. Sample selection not all to my taste, but that is the point of sampling to the make individual choices afterwards. Customer service Kirsty C was very helpful , a great Beer52 ambassador!”

Posted 2 years ago

“Great customer service, only lost a star because of problems with the courier! Douglas especially helpful”

Posted 2 years ago

“We love these beers! Great selections which always feel like a treat. The price is reasonable, delivery fantastic and I have always had good conversations with the team who are knowledgeable.”

Posted 2 years ago

“Took a wile to get through by phone, but Douglas Munro was friendly and helpful, sorted out my membership query quickly.”

Posted 2 years ago

“Got exactly what I signed up for, with plenty of opportunity to customise and change my orders. Customer service was friendly and helpful (spoke to Douglas on the phone). The website is sometimes a little pushy with upgrades and 'offers' (though I understand why)”

Posted 2 years ago

“A great bit of customer service by Douglas when I called to cancel my subscription...he even tried to keep me with some offers without sounding pushy. A tremendous asset to your business, I only more customer service was like that! One negative, the hold time to speak to someone was ridiculous - over 15 minutes of my life I won't get back! I appreciate you don't want people to cancel, but the option to do so online would benefit the customer!”

Posted 2 years ago

“Douglas was very good on the call in cancelling my subscription. It did however take more than 15 minutes to get through at my cost. I would much prefer being able to cancel on line without the need to speak to someone.”

Posted 2 years ago

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Beer52 is rated 4.6 based on 5,022 reviews