Beer52 Reviews

Name: Beer52
Rating: 4.58

4.6 Rating 5,063 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,063 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

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“Scammed to sign up for this service. My own fault but when I tried to cancel the subscription they have been incredibly difficult and aggressive. I have emailed and called in good time. I have not even asked for a refund, I just do not want to spend any more money on what my dad has said is horrible beer. They are really awful. 0/10 DO NOT RECOMMEND”

Helpful Report

Posted 6 months ago

“Awful company that keeps you in contracts despite cancelling.”

Helpful Report

Posted 6 months ago

“Someone at beer52 needs to reply to my 2 emails. It's been over a week! I canceled my subscription, was told all was fine on the call, I was told the next month was half price if I stayed. I declined. The next day an order still dispatched at full price. I would have let it go but the order was delivered wet and damaged. I emailed a week ago asking for a refund etc. no one has bothered replying. I have checked my spam folders. Nothing. Customer service is appalling at this point because I'm being ignored.”

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Posted 6 months ago

“I am appalled by the deceitful and unethical practices of this company. I purchased a single product using a discount coupon, only to find out later that I had been signed up for a subscription without my consent! This is not only fraudulent but an obvious attempt to trick unsuspecting customers. To make matters worse, canceling the subscription is deliberately made difficult, requiring you to call their customer service—where you can’t even retain proof of your cancellation request. Their entire process is designed to exploit customers: Unauthorized subscriptions. A convoluted cancellation system that wastes your time. Complete disregard for transparency and consumer rights. I was charged for additional products I never agreed to purchase, and now I am fighting to get my money back. I have saved all communications and will be filing a formal complaint with consumer protection authorities. If you’re considering buying from this company, don’t! They rely on trickery to lock you into subscriptions and make it nearly impossible to cancel. Avoid this scam at all costs. I strongly urge anyone who has had similar experiences to report this behavior and demand better business practices.”

Helpful Report

Posted 6 months ago

“I am extremely disappointed with Beer52’s practices. I recently discovered, much to my surprise, that I was unknowingly opted into a subscription service. Today, when money was taken from my account, I immediately tried to cancel—within 10 minutes of the charge—but was told it was “too late” and that I should have canceled three days ago. How could I have canceled something I didn’t even know I was subscribed to? This feels deceptive and unfair. I was never clearly informed about being enrolled in a subscription, and the refusal to refund or resolve the issue in good faith has left a sour taste in what should have been a positive experience. I urge Beer52 to reconsider these shady subscription practices and prioritize transparency and customer service. I will not be using their service again, and I encourage others to think twice before signing up.”

Helpful Report

Posted 6 months ago

“absolute disgrace. Spent the last 3 weeks trying to cancel my subscription. They basically have no customer support, ive emailed them many times and messaged them on facebook dozens of times, no response. They make it as difficult as humanly possible to cancel - please please avoid this pathetic excuse of a company like the plague.”

Helpful Report

Posted 6 months ago

“My son was foolish enough to sign up for a free box of beers, although he was well aware that he would also have to buy some, they made it extremely difficult to unsubscribe ( you have to phone the company between 9-5 Monday to Friday), they also kept sending beer that seemed to escalate in price, my son has learnt the hard way that if something looks to good to be true it usually is”

Helpful Report

Posted 6 months ago

“Disgusting scammers. Targeting you and then won’t cancel and still take your money and deliver when you beg them not to.”

Helpful Report

Posted 6 months ago

“Beer52 subscription, Don't bother. Marketing call to up-sell on New Years Eve. What an odd company to deal with. I signed my youngest up for his Xmas present. First box free and intending to pay for at least 3 more with him able to take over payment if he enjoyed it. Very quickly his colleagues told him "careful mate, they hike prices and it's hard to cancel" Today, Marketing call around 10am to up-sell, which was hidden as "4 extra free" These 4 free jumped the price from £33 to £51 per month 🤯 sorry Beer52, we weren't born yesterday. So, cancel it is. But..... nope! The gal that called can't cancel. Neither can it be easily cancelled online (it directs subscriber to call) So I call.... First operator apparently can't hear as the call is cutting out, weird, signals strong here. Second call, apparently I'm out of line for being unimpressed and wanting to cancel because of the price hike off the back of a cold call. 🤔 By all accounts I did not uncheck the "Marketing by call" box so any and all calls to continually up-sell are fair game. 🤦‍♀️ The moral of this story? Beer52, not bad beer but cancelling isn't easy, oh and be prepared for them to say "I take it you had a free box and NOW want to cancel eh?" (Rude) It cannot be cancelled online, there's a blurb that turns emotional screws along the lines of "are you sure you don't want to keep supporting small brewers?" And then a half hidden phone number to call to get through to more recorded "stay, pay" messages before you're through to operators that throw shade and are clearly annoyed that you want to cancel. Such a shame. If it had been as advertised I'd have paid for 2 more boxes and my son would have carried it on. But the thought of monthly sales calls and ever creeping prices has made it not worth it to either of us. Sort it out Beer52, small brewers rely on you, (apparently) you're doing them a major disservice.”

Helpful Report

Posted 7 months ago

“This site is best avoided! They offer overpriced wines that do not match the quality they claim. Canceling your subscription is a nightmare—you can't do it directly on their website, and you’re forced to contact them to stop them from taking money from your account. Once they have your card details, they cling to them like leeches. There's no advance notice to allow you to postpone or cancel orders, and the service overall is poorly managed. This is one of the most frustrating subscription sites I've encountered, and it reflects the low quality of both their products and service”

Helpful Report

Posted 7 months ago

“The beer isnt that nice maybe one can I a case. Cancelling is impossible I called them when I got through they asked why I wanted to cancel I said I don't like the beer. They said we will send you a free case, do I want something free they I don't like, I mean free is free and I paid them so much for rubbish free is ok... But this was them saying free case and you stay a customer but I didn't agree this. I said cancel they said free case I said send it. They said cancel if you want by emailing for a faster response so no hours later no one's cancelled it. So that was a lie.”

Helpful Report

Posted 7 months ago

“Ditto previous reviews. Predatory marketing tactics sums this company up. Complete scam and disingenuous. Offer at outset - free case of beer if pay postage, and I paid for this at reduced price as gift for husband thinking if he liked he /we may purchase more. Thought no more of it. Didn’t receive any emails or contact from Beer52. Suddenly Over month later I am notified by yodel that I have a delivery on the way and I have had £27 taken from my bank account, Had no apparent visible mention of this anywhere in signup process or even an email before the next box is sent out. The company say I had an email, which I didn’t, and say it was in the offer small print. It is Impossible to get sense out of this company. The customer service team and rude a condescending, and the more senior members don’t care and trot off the same spiel about how the terms are in the initial email (which I and others never received). I wonder how many people they are scamming a day? I will be taking this further as this is unfair practice. The company states it was sorry if I missed their emails. THERE WERE NO EMAILS. Perhaps part of the plan to cream money from people? Worst immoral way to behave and dreadful customer service. You also can’t easily unsubscribe once you do spot they’ve signed you up!! Avoid!”

Helpful Report

Posted 7 months ago

“They sold me a 2 box deal with "no commitment" and failed to disclose that it turned into a subscription that I had to cancel. They've seen the proof that they messed up but refuse to refund the money taken. They have continued to repeat lies regarding my case so I would warn anyone off trusting them - they double down even when presented with evidence. A company that refuses to acknowledge and rectify its mistakes deserves to be publicly shamed.”

Helpful Report

Posted 8 months ago

“Total Scammers”

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Posted 8 months ago

“Impossible to cancel they won't let you do this online and the number you have to call just cuts off”

Helpful Report

Posted 9 months ago

“you can not cancel online you have to phone them and you are put on hold. I was on hold for 30 minute before i gave up. I am just going to cancel my bank card”

Helpful Report

Posted 9 months ago

“Terrible you will get signed up for a subscription I had no email or text to tell me I was going to receive a box just the money taken from the bank,rang the same day before it was shipped and they wouldn’t cancel or refund. Don’t use unless you want over priced not great beer”

Helpful Report

Posted 9 months ago

“Very misleading - misleadingly get you on a subscription, then make it almost impossible to cancel.”

Helpful Report

Posted 10 months ago

“AVOID AT ALL COST Exactly the same as others Trustpilot, I went for their promotion, and it automatically put me on their subscription without any way of knowing. I’ll admit I was in hospital at the time, on a lot of medication, saw the offer thought I’d try it to treat myself when I get out, I don’t often get myself anything. Then a few weeks later an email comes saying order dispatched and they’ve taken £60 out of my account!! It’s left me with no money for food for the month, I desperately tried contacting them for a refund and to turn the item around, like others here I had no idea I was subscribed to anything. I told them I’ll have no money for food for the month I’d never have signed up to this!! All they did 48 hours later was emailing me giving me screenshots of pages I’d never seen when on their site, and hid behind their T&C’s like weasels. This company is a con, and their business approach came from a plan they must have found at the bottom of a toilet. This company is best avoided. I’ll be taking this further it’s not right what they’re doing.”

Helpful Report

Posted 11 months ago

“Very hard to cancel, have to call and wait for at least 45m. Not worth any free beer tbh. Should be an option to cancel online as with most subscriptions services.”

Helpful Report

Posted 1 year ago

Beer52 is rated 4.6 based on 5,063 reviews