Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

“Ordered a bed on the 13th of August. As part of a deal I picked where they come and put your bed together for you, I paid for bed, mattress and headboard as well as this service. The original date of delivery was the 7th of October so a couple of days before I cleared out my room and had old bed dismantled. On the 6th of October at about 6:30pm, got an email from customer service stating the bed was delayed until 2nd of November. Because of Covid I was understanding but sent an email expressing my disappointment at the late notification. Since then I have gotten two more emails confirming the 02.11.2020 as by delivery date with no news about if they shall out my bed together. Today I received an update that the delivery has been pushed to the 04.11.2020 making it a month of me sleeping in the floor. Tried to call them at 4:35pm when I got email only for them to say their call centres are closed despite 9 to 5 opening. Now terrified I'll spend Christmas sleeping in the floor and would not recommending from this company”

Helpful Report

Posted 4 years ago

“Worst Experience and Customer Service from Bensons for Beds (BFB)! I placed a order for a bed frame in February 2020. Due to the pandemic, this was delayed and out of the control of BFB. I finally received my delivery in July. In putting the bed together, I noticed there was an issue with the brackets. The footboard brackets were higher then those on the headboard meaning that the sides / frame was slanting down on the headboard side. I sent pictures of this to BFB and they proposed a “HomeServe” engineer comes out to resolve the issue. After waiting another 3-4 weeks, the engineer arrived to tell me exactly what I had told BFB; the brackets were positioned wrong. The engineer then proceeded to take pictures (like I did and had provided BFB already) and create a report to give to BFB. BFB then contacted me to say the brackets needed to be relocated and they would send out another HomeServe engineer to move them. This would be another 4 weeks wait for the engineer. Not only was I not happy about this wait, but also because the first HomeServe engineer could of done this. More importantly, I wasn’t happy with them moving the brackets as it would of left holes in the fabric and frame from the re-positioning. After some back and forth, I agreed with BFB to get a replacement headboard which they assured me would fix the problem based on the HomeServe Report / measurements the engineer had provided. I was told this would take 6-8 weeks. At 8 weeks I called BFB, and was told it will arrive within 2 weeks and they would call me to let me know the delivery date. They didn’t call me and I chased them. Finally, after waiting on a call (30 Mins+) to get hold of a BFB Customer Service Representative, I managed to get a delivery date. Today (October 29th 2020), the replacement headboard arrived and they collected the previous (faulty headboard). To no surprise, the headboard they sent was exactly the same as the one they sent me before and manufactured incorrectly. My questions are: - How did you manage to make the same mistake twice when you sent out a engineer to look at the original issues, create you a report so you knew exactly what the problem was to resolve? - Have other individuals who have brought this bed frame experienced the same issue? Why are you not doing anything about it? I have asked for a full refund which the advisor told me they have to collect the bed before they give me a refund. Which I disagree with as you’ve messed up twice, therefore, I’ve lost trust in your service. However, happy the frame is going back. I have also asked that the refund team be made aware of the collection date so they know to issue the refund right away so I don’t have to wait any longer! Overall, I feel like I was more then flexible with the unsatisfactory service from BFB and this should be escalated to your senior team and executive management. Clearly you have an issue and have no control on how to handle situations like this. I wouldn’t advise anyone buying from BFB, especially if they are looking to purchase this frame - Langdon Upholstered Bed Frame. Saying “Sorry” and making a customer wait (8 Months Total) is bad service (Albeit disrupted by COVID) but you have been operating like normal since May/June. A refund doesn’t suffice, you didn’t propose a gesture of good will or anything to make this experience better. I hope this review is useful to others and from my experience, I would really recommend you steer clear of BFB and look at alternative bed companies!”

Helpful Report

Posted 4 years ago

“Worst Experience and Customer Service from Bensons for Beds (BFB)! I placed a order for a bed frame in February 2020. Due to the pandemic, this was delayed and out of the control of BFB. I finally received my delivery in July. In putting the bed together, I noticed there was an issue with the brackets. The footboard brackets were higher then those on the headboard meaning that the sides / frame was slanting down on the headboard side. I sent pictures of this to BFB and they proposed a “HomeServe” engineer comes out to resolve the issue. After waiting another 3-4 weeks, the engineer arrived to tell me exactly what I had told BFB; the brackets were positioned wrong. The engineer then proceeded to take pictures (like I did and had provided BFB already) and create a report to give to BFB. BFB then contacted me to say the brackets needed to be relocated and they would send out another HomeServe engineer to move them. This would be another 4 weeks wait for the engineer. Not only was I not happy about this wait, but also because the first HomeServe engineer could of done this. More importantly, I wasn’t happy with them moving the brackets as it would of left holes in the fabric and frame from the re-positioning. After some back and forth, I agreed with BFB to get a replacement headboard which they assured me would fix the problem based on the HomeServe Report / measurements the engineer had provided. I was told this would take 6-8 weeks. At 8 weeks I called BFB, and was told it will arrive within 2 weeks and they would call me to let me know the delivery date. They didn’t call me and I chased them. Finally, after waiting on a call (30 Mins+) to get hold of a BFB Customer Service Representative, I managed to get a delivery date. Today (October 29th 2020), the replacement headboard arrived and they collected the previous (faulty headboard). To no surprise, the headboard they sent was exactly the same as the one they sent me before and manufactured incorrectly. My questions are: - How did you manage to make the same mistake twice when you sent out a engineer to look at the original issues, create you a report so you knew exactly what the problem was to resolve? - Have other individuals who have brought this bed frame experienced the same issue? Why are you not doing anything about it? I have asked for a full refund which the advisor told me they have to collect the bed before they give me a refund. Which I disagree with as you’ve messed up twice, therefore, I’ve lost trust in your service. However, happy the frame is going back. I have also asked that the refund team be made aware of the collection date so they know to issue the refund right away so I don’t have to wait any longer! Overall, I feel like I was more then flexible with the unsatisfactory service from BFB and this should be escalated to your senior team and executive management. Clearly you have an issue and have no control on how to handle situations like this. I wouldn’t advise anyone buying from BFB, especially if they are looking to purchase this frame - Langdon Upholstered Bed Frame. Saying “Sorry” and making a customer wait (8 Months Total) is bad service (Albeit disrupted by COVID) but you have been operating like normal since May/June. A refund doesn’t suffice, you didn’t propose a gesture of good will or anything to make this experience better. I hope this review is useful to others and from my experience, I would really recommend you steer clear of BFB and look at alternative bed companies!”

Helpful Report

Posted 4 years ago

“Bought a bedroom wardrobe unit for 1000 pounds 20th oct 2020. Put down deposit 290 pounds. Told it would arrive be available Feb 2021, decided go for it. 1 week later changed my mind as too long a wait. Phoned bensons, seemingly you have only 24 hrs to change your mind if they order for item. They told me i would lose 20 percent of full price item from my deposit which was 192 pounds if i cancelled order. 4 months to wait but cannot cancel order after 24 hrs chosing item. Total scam and rip off. Avoid like the virus.”

Helpful Report

Posted 4 years ago

“My bed started developing mould inside the storage not long after arrival. I was told to pay for a specialist from my own pocket to determine the cause. I won’t bother buying from this company again. For the money you pay customer service is very bad. It took them over 2 weeks to get back to me. Same quality furniture can be bought on EBay for less than half of the price”

Helpful Report

Posted 4 years ago

“Bought a Sensaform mattress from Bensons for beds approx 8 months ago and at approx 6 months the memory foam topper was sagging and not returning to shape. Contacted the store and were told to take pictures and email customer services, then follow up with a phone call when done. Did so and were sent a standard email saying that it might take up to ten days to respond due to Covid and less people in office, etc etc. We phoned customer services and were put on hold for ten minutes whilst they found the emails (even though the sales number was in the subject line of the email), when they eventually came back to the call, they hung up. I decide to wait the ten days to see if they get in touch as noted and they didn't, so the following weekend I go to store and inform them that as I bought it from store, I expected them to get something done about it, whereby the gent told me that he would himself phone customer service on the following Monday when they were open. Eventually I received an email response telling me that as the goods were more than 6 months old, the onus was on me to prove that it was faulty (despite me sending pictures) and I would have to pay for an independent report done by a furniture inspector. This despite the mattress coming with a 8 year guarantee. Needless to say my response was not a positive one. I have every intention to keep badgering until I hit a brick wall and never again will I spend another penny with this shower of incompetence.”

Helpful Report

Posted 4 years ago

“This is the first time I have ever left a negative review I waited nearly 5 months for a mattress Very poor customer service When the product did arrived it was dirty and damaged Never, will I order anything from Bensons again No apology until I asked for one I feel very let down”

Helpful Report

Posted 4 years ago

“Like everybody else on here, avoid at all costs. Customer service shocking. Bought a bed, waited weeks over to receive (not B4B fault - COVID had just started). However, fault in bed and 5-month later, countless emails, over 6-hours wasted on phone calls and promises of monies hitting my bank with refund and collection of the mattress - still no further forward. Ordered another bed from Furniture Village as told of imminent collection date which never materialised. Rang furniture village and refunded £80 to me without question. Not only was someone on the phone, my issue was dealt with immediately. Stark contrast in customer service.... Still awaiting anything from B4B. A truly shocking experience with a non-existent customer service.... DO NOT BUT FROM THEM... THEY HAVE NO RIGHT TO BE IN BUSINESS...”

Helpful Report

Posted 4 years ago

“Spent £570 on a mattress 2200 sprung slumberland ...came on time and was very comfy until some of the springs collapsed after 5 months I weigh 64kgs so not a heavy person .. I contacted Bensons via email and like everyone else heard nothing for weeks....I sent photos which clearly showed the issue....I received an email yesterday stating that if I paid a technician £100 for him to do a report to show the fault - it would take a technician its very obvious .I made it clear I would not be doing this as I was already out by the cost of the bed and truly I would not trust this company to refund/ pay back the £100 or replace the mattress.....don't use them I certainly would never recommend them to anyone”

Helpful Report

Posted 4 years ago

“Sat here waiting for my bed to be delivered, had the morning off work, my husband had the afternoon off work and guess what. got us down for November but email states 22/10/20! what a bunch of .....s! where is the bed you promised me today?? Please ring me - i am now at work and you have my number Ref: CO132990”

Helpful Report

Posted 4 years ago

“Nearly one year no refund or product information. Customer service is very poor. Staff have zero knowledge. They are only good at blaming each other. No one reply to emails Not recommended”

Helpful Report

Posted 4 years ago

“Would appear to be the same as all the others. Failure to deliver on specified dates, no replacement dates given, no response to email and dire customer services. Look elsewhere!”

Helpful Report

Posted 4 years ago

“We ordered two Mirabel slider wardrobes back in July 2020 and stumped up the £1324 cash after being promised a delivery date in September. Two weeks before the SEptember delivery date, the branch called to inform that due to Covid the wardrobes would not be sent owing to a shortage of parts. We were very understanding and patient and accepted the next delivery date in October. Two weeks prior to the delivery date in October-nothing heard from B4B so we contacted the branch who said that they've heard nothing to the contrary so expect the wardrobes as planned in October. The evening before the delivery after we had cleared the room of the old wardrobes and rushed to decorate, the branch rang to say that the wardrobes weren't coming. They only found out as the delivery wasn't on their shipment spreadsheet. They couldn't offer a reason or new delivery date so advised we contact customer services. Spent an age getting through to customer services who were dismissive and rude and couldn't offer any information other than a new delivery date in November 2020. We explained that we didn't now have anywhere to put our clothing (having destroyed the old wardrobes ready for their new ones) and that we needed our new ones quicker. They didn't want to know! We've attempted to get through to customer services on a number of occasions now with no success. Spoke to the branch who told us that there is a problem with their suppliers and customers are facing long delays. Branch suggested we contact the furniture Ombudsman and write to the Chief Executive Officer Mark Jackson to complain- so we have. Totally unacceptable. B4B will take your money, and they will not give your your goods. If you can get through to the so-called customer services they will be rude and feed you all kind of BS. I wouldn't recommend anyone touch B4B with a barge-pole. Steer clear!! Despite an official complaint being sent to their CEO, we're still waiting. Legal action will follow.”

Helpful Report

Posted 4 years ago

“Absolutely shocking! After ordering our bed in July and being told September delivery that date was soon moved to October, didn’t want to wait that long but ok, 13 weeks later and changing shifts at work to suit, dismantled and sold our old bed yesterday ready for new bed tomorrow, phone call at 6.30pm to tell us our bed won’t be here tomorrow and they don’t know when it will be, absolutely disgusting treatment now left without a bed for god knows how long.”

Helpful Report

Posted 4 years ago

“Not worth 1 star! Ordered the bed back in May, did expect a delay due to COVID but absolutely didn’t expect to be let down 3 times. Each time given a delivery date, starting with 25th Aug, then 26th Aug, swiftly changed to 19th Oct before being moved until 20th Nov, despite being contacted and informed my bed was READY IN THE WAREHOUSE FOR DELIVERY, yet now I’m told they don’t have the materials & it’s not even made. I don’t hold out much hope for it to be delivered in November. The fact I am informed of each cancellation the day before the due date, it’s a good job I’ve spent hours reading the bad reviews to know not to get rid of my existing bed! I honestly think this company should spend a little more time on existing orders and getting these beds made instead of saying every single time we thank you for your patience. Not even a gesture of good will has been offered for this awful service. No point in leaving any details, because every time I contact the company I’m told, we’re sorry for inconvenience but nothing can be done. Utter shambles.”

Helpful Report

Posted 4 years ago

“Not worth 1 star! Ordered the bed back in May, did expect a delay due to COVID but absolutely didn’t expect to be let down 3 times. Each time given a delivery date, starting with 25th Aug, then 26th Aug, swiftly changed to 19th Oct before being moved until 20th Nov, despite being contacted and informed my bed was READY IN THE WAREHOUSE FOR DELIVERY, yet now I’m told they don’t have the materials & it’s not even made. I don’t hold out much hope for it to be delivered in November. The fact I am informed of each cancellation the day before the due date, it’s a good job I’ve spent hours reading the bad reviews to know not to get rid of my existing bed! I honestly think this company should spend a little more time on existing orders and getting these beds made instead of saying every single time we thank you for your patience. Not even a gesture of good will has been offered for this awful service. No point in leaving any details, because every time I contact the company I’m told, we’re sorry for inconvenience but nothing can be done. Utter shambles.”

Helpful Report

Posted 4 years ago

“Absolutely useless Avoid at all costs Our son spent £600 on a bed frame Not delivered overdue and no communication Absolutely hopeless”

Helpful Report

Posted 4 years ago

“Bensonsforbeds email has been ‘undergoing maintenance work’ since I tried to email on 15 October 2020. I have spoken to someone instore locally who said they should be back on now. Have tried twice since and still can’t send email! Anybody else had a problem?”

Helpful Report

Posted 4 years ago

“Shop staff originally were great, we ordered the bed we wanted and found something that suited us. However, we are still currently in the process of Bensons for Beds mucking up our delivery. Twice we have been told we are receiving our bed but twice we have not! AND currently we do not know if we are getting our bed or not! Do not order from here!”

Helpful Report

Posted 4 years ago

“Do not order from this company! Ordered a mattress on 4.04.2020 arrived in July and faulty, still not had refund 5 months later. The company DO NOT reply to any emails, they take hours to answer the phone after being on hold, they also lie, was told I was offered a new mattress (which I wasn’t) still to this day I have not had my refund now! Do not order from this company its more effort than it’s worth, pay the extra for a better company”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Bensons For Beds Reviews