Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,779 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,779 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Within a week, my new mattress developed a ridge from east to west, across the way. I complained and they sent someone to examine it. He agreed that yes, the lump should not be there but was probably ticking under the top layer that was not lying flat. I contacted Bensons who said that there was no fault with the mattress. So I contacted the Ombudsman who read the report and their decision came down in favour of Bensons. Very disappointed with the way Bensons have treated my complaint.”

Helpful Report

Posted 6 years ago

“I bought our bedroom furniture in January we had it delivered on 29th March and the men came to put it together, we had three wardrobes and three sets of drawers, they put one wardrobe up and then they were going to put the second wardrobe up but sphere found out there were pieces missing and then he phoned up Bensons for bed and told you what part it was, my husband then decided to look at one set of drawers and to our frustration they were both damaged, we phoned Bensons for beds and we were told to take photos of the damaged parts and send them through via email. We heard nothing from customer services and asked them to send us an invoice for the damaged pieces so that we knew what they had ordered just in case they ordered the wrong parts that were damaged. They didn't say anything about this and said they would order the parts that were damaged as they said it would only take 2-3 weeks, they said it would it would be quicker to order just the damaged pieces. A week went by and we heard nothing. We rang customer services again and then they told us it would take up to six weeks, we told them they said 2-3 weeks, they would not even listen to us. Now I have gone on to your Facebook website and found that there are hundreds of complaints with regard to damaged goods and they gave had exactly the same response from customer services. Customer services is a disgrace, they should come out to inspect parts that's are damaged. You are supposed to be there to help us but they just don't seem to care whether we have problems, The staff selling from your shops are more interactive with customers than yourselves. I have sent various emails and I received one back saying that it can take up to 10 days to get back to me, normally it should be 48 hours. Some of the complaints have not even been dealt with, take a look yourself you will be horrified. I am still awaiting a response for the invoice. I will not be using your company again. I am still awaiting my parts of furniture by the time it comes it will be nearly six months. I have now been on social media to let customers know. If my problem is not dealt with soon I will be taking it to the ombudsman.”

Helpful Report

Posted 6 years ago

“Delivery ok on 21st January 2week later i started with the defect 10 of April still waiting for a replacement . do not use online. Go to a shop if you cannot find any other retailer or plenty of places will provide free cardboard try matalan no joke a duvet and cardboard will last closer the recommended 8 years. Than from bensonsforsheds.”

Helpful Report

Posted 6 years ago

“As you can see from previous reviews it is customer service which is the problem not the shops, you don't seem to take note of the negative responses sort your customer service out and let customers know the truth and not be lied to”

Helpful Report

Posted 6 years ago

“Would avoid this company. We purchased a I gel mattress and despite literature stating about temperature regulation both of us found it incredibly hot. Informed by the shop we had purchased it from that they were unable to liaise on our behalf and we would need to contact customer services ourselves. Customer services the number of times I phoned required a 25 min to 50 min hold before getting through. Informed by person that it was not company policy to honour consumer right act as our mattress was clearly not as described. Also refused to allow us to return mattress before 40 days had expired despite knowing that we were having to sleep on a camping mattress on the floor. (A improvement on mattress) Eventually returned under 40 day guarantee which costs 10%. Feel very frustrated and annoyed . Would definitely not recommend Benson's for beds or mattress. Will be logging complaint with furniture ombudsman .”

Helpful Report

Posted 6 years ago

“What an absolute scam outfit. We bought a mattress from the Crown Point Retail Park in Leeds branch on 11th July 2018. By the beginning of March 2019, only 9 months later, the memory foam topping had completely failed and had sunk to the level of the sprung base. Contacted their 'customer services' who never respond to emails but eventually got them on the phone. They said we had to pay for an Idependant inspection to prove it was a manufacturers fault as it had been over 6 months. These inspections cost £50 plus!!! Whatever you do... NEVER, EVER, buy anything from these rip off merchants.”

Helpful Report

Posted 6 years ago

“Not worth one star.....parts missing on wardrobes, part missing on bed, chest of drawers delivered with no draws, replacement parts received which were wrong, no having to wait up to 11 more weeks for bed parts and draws, customers services don't actually care about customers, no apology, no explanation, have spent two weeks so far making phone calls and getting nothing back, should the customer be doing all the chasing..?? I don't think so. Absolutely appalling service..”

Helpful Report

Posted 6 years ago

“Delivery driver awful Dragged mattress along pavement resulting in it splitting Got to wait weeks for replacement Small amount refunded not good enough Unprofessional”

Helpful Report

Posted 6 years ago

“Worst company I have ever dealt with if you have a problem!! Do not buy anything from them. We spent over £3000 on bedroom furniture and wardrobe is still missing after numerous phone calls and e-mails absolutely nobody has returned my call, we are just passed from pillar to post. If you have any sense DO NOT BUY FROM BENSONS BEDS”

Helpful Report

Posted 6 years ago

“Quick to take your money, if you have any problems, very hard to get any answers, lied to and do not wish to resolve the issue with out costing you, the contradictions run like a fast river.”

Helpful Report

Posted 6 years ago

“Spent £2000 on a bed and mattress. The mattress has become terribly uncomfortable and as it’s out of the 40 day comfort guarantee there’s nothing they can do. Terrible customer service basically have to throw a £2000 bed away. Beware of this company they want money and don’t care about anything else.”

Helpful Report

Posted 6 years ago

“I ordered a 6 door wardrobe for delivery in London. 1 white door has a pimple on the surface. 3 of the internal shelves were damaged, though still usable. I have a 3rd party install it, and the damage was not seen until they unpacked. This was on the 5th day after delivery (due to a weekend when the fitters could not work). I reported it immediately both by phone, and then I sent through pictures. 5 weeks after sending the email (and receiving a automated response), I have heard...nothing I rang up Bensons 2 weeks after sending the email - Bensons challenged my timelines for reporting the issue - NOTE - they said if damage is not reported in 5 days, then you have no rights I questioned why I have to report an issue in 5 days, but Bensons can happily take weeks or never respond. Total contradiction and hypocrisy. When I rang, and re-supplied the details, I was informed I would receive a text message confirmation, and then after the text message, the replacement parts will take 6-10 weeks. So far, several weeks after the phone call...no text message I attempted again to ring Bensons - got an automated message that customer services was unavailable - try again later What a useless organisation. I will not buy anything from then again, and advise others not to. Appalling customer service and attitude”

Helpful Report

Posted 6 years ago

“Would give zero if possible. Terrible service in store, wardrobe arrived a month later than expected, delivery men very nearly damaged wardrobe by propping up outside in windy conditions (and falling over), fitters arranged were incapable of fitting wardrobe, no apologies, still waiting for responses (contacted via store, email, facebook and telephone)”

Helpful Report

Posted 6 years ago

“Whooo, I wish I’d read everyone else’s reviews before ordering a new bed! Unfortunately I didn’t, and so now find me adding to the ridiculously long list of disgruntled customers. In brief, I wanted a Tempur mattress for my 100 year old Dad, and Mum who had just come out of hospital. I only agreed to the purchase because the in-store salesman promised delivery on Saturday 30th March. Firstly I got a text saying delivery would be between 07.00 and 09.00hrs on the day, then I got a phone call to say the bed had been removed from the delivery van. I went apaplectic, to the point they managed to get the bed back on Saturday’s delivery schedule. Needless to say, Saturday came and went and no phone call to apologise. On Sunday, after Mum and Dad had to sleep on the old mattress on the floor, I phoned Bensons to learn that the mattress had “gone missing”. They very kindly and most generously offered to refund my money! PLEASE do yourselves a favour and don’t go anywhere near Bensons Beds, they need to go bankrupt to protect the public!”

Helpful Report

Posted 6 years ago

“Worst company ever DO NOT BUY There are absolutely worst company ive bought from.ordered a bed took months to delivery to have 1 part missing another date was given wire snapped inside took another 3 months too fix I thought was a 1 off so ordered wardrobe size BIG MISTAKE took weeks to come and when arrived mirror smashed no draws apparently smashed in wearhouse wait 3 weeks heard nothing now sending whole lot back PLEASE AVOID buying from this company what a load of S...T”

Helpful Report

Posted 6 years ago

“Purchased an i-Gel Alexus bed with Otterman base , headboard and bedding on 9th March at a cost of £3186.00 and given a delivery date of 02nd April between 07.00 and 18.00pm and we would get a delivery slot morning or afternoon confirmed a few days before. We advised them of tight access and a small van would be needed and also to call 1 hour before so we could ensure the lane was clear and gates opened ready due to rural location . On Friday 30th March we received a text informing us that the bed was being delivered on Tuesday 02nd April between 07.00am and 1.00pm and my wife booked the morning off work and said she would be in by 2.00pm. Tuesday morning came and went with no contact from anyone and no delivery so we waited until 1.30pm and started chasing where the delivery was. Tried calling customer services to be held on hold for 45 minutes + before hanging up and then called Burnley store to be fobbed off with all sorts of lies and excuses. I then called their Distribution centre to be given more lies and excuses from a staff member including that they were not able to contact their delivery staff and that most vans were running a couple of hours late. She must have had a crystal ball to know that if the delivery drivers were uncontactable!! We decided to wait for the delivery to appear throughout the afternoon or to get a call of apology or other from the driver, but nothing until 3 minutes to six to say they were coming with our bed. We asked him about his vehicle for the access, only to be told that they had a large lorry which could not get up our lane (single windy, bumpy track for quarter of a mile) so we had to have the delivery cancelled for the day. Next day we heard nothing from Bensons so I started chasing at 11.00am to find out what was happening to be finally told after 2 hours and numerous calls to departments that we had refused delivery and a re-delivery could be attempted in about 10 days time. At this I lost my temper and told them to cancel the order and refund me to which the snotty little bas...d said okay but we will be taking 20% of the value because you have refused delivery and cancelled the order. They absolutely had no care or respect that to wait for another delivery slot meant that we would have to sleep on the floor because we had already disposed of our old bed and they would not bring forward the delivery. They do not have any concern that they breach their own contracts, steal your money when you cancel and have no regard for legal intervention (we consulted Citizens advice in between) and blatantly laugh at the amount of bad reviews of their company. We have reluctantly had to arrange a re-delivery rather than lose almost £640 for absolutely nothing and now have to sleep on the floor for 6 days. DO NOT USE THIS COMPANY!!! it is run and operated by thieves, liars and cheats.”

Helpful Report

Posted 6 years ago

“AVOID THIS COMPANY AT ALL COST! WORST CUSTOMER SERVICE AND THE WORST COMPANY EVER. TAKES FOREVER TO ANSWER A CALL AND PROPER COWBOYS, UNSATISFIED CUSTOMER.”

Helpful Report

Posted 6 years ago

“We ordered a sliding wardrobe on 28th December 2018. We ordered on-line and so payment (over £1000) was taken at the time. The furniture was delivered in multiple packs on 13th February 2019. We had removed our existing wardrobes to make space for the new. Only once all the flat packs were put in our bedroom taking up half the room did the delivery men confirm parts were missing. They weren't sure what or how many packs but they were aware before they started moving the furniture into the house. We were told to call the company. We stayed on hold for over 90 minutes before getting through. The call handler didn't know what or how many packs were missing either and asked for 2 days to search the warehouse. 1 week later we were told the furniture was not in the warehouse and would have to be re-ordered. This would take 3-4 weeks and we would have to keep the other packs in our room during this time After hearing nothing for 4 weeks we started calling again. Eventually we were told the missing packs were never actually re-ordered. We eventually cancelled the order and arranged for it to be picked up again by the company. This happened on 27th March 2019. The drivers told us picking up cancelled orders accounted for a large part of their work. We were told the refund would be given 24 hours after it was received. When we didn't receive the refund we again contacted the company who told us the furniture hadn't been checked in and that they had 30 days to do this. We phoned again tonight and were told they had no idea when this would be done but would e-mail the warehouse. they said it is not policy to phone other departments. I honestly can't understand how this company can be run like this. Nobody has taken ownership of the situation and nobody seems to understand that holding over £1000 of someone else's money for more than 3 months without delivering a product is obscene! We have spoken to worker in their shops who openly admit the company is being run terribly and I have had no response to a number of complaints I've tried to make. Be very careful if ordering anything other than a mattress from this company!!!”

Helpful Report

Posted 6 years ago

“Bed arrived damaged (done by the delivery guys) took 3 months to sort. When it came to the re-delivery the drivers turned up to my OLD address even though I had called 2 weeks before to tell them I had moved. When the drivers called me I said I’ve moved down the road but they were unable to re-deliver today. When I called Bensons they stayed the delivery driver had noted on the system that their call to me had failed and they had knocked on the door with no answer - lies - I had 2 conversations with the drivers. 1st one to say they were 10 minutes away and the second one was where I called them and asked where they were!!! Absolutely shocking service!!!! I’ve had a damaged bed for 6 months!!!”

Helpful Report

Posted 6 years ago

“Goods arrived damaged, customer service care very little. It took over 3 months for us to receive our order which still ended up having an item missing. We were fobbed off alot and had to chase so much. They take a long time to answer your call and at least a month to respond to an email. Once you're tied into a finance agreement they don't give a damn. Horrendous company and will never ever use them again. Avoid.”

Helpful Report

Posted 6 years ago

Bensons For Beds is rated 1.2 based on 1,779 reviews