Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,779 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,779 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please find an alternative to this horrific company. I've order 4 zip and link beds on 6th January this year at £3700. The sequence of failed deliveries and wrong items has been farcical. Its now the end of April and I'm facing another 6 week wait for headboards that have been delivered incorrectly (twice already). I've emailed customer service with a full list of misdemeanours and I've gone back and sat in front of the store manager from where I purchased the beds and requested senior management to get involved. As yet I'm still waiting for a reply or a call. everything that could have gone wrong with the service has gone wrong. They are an absolute nightmare. Take head!”

Helpful Report

Posted 6 years ago

“Benson got beds delivered me a faulty bed. There customer service is the worst that I’ve ever experienced. I have called for hours at a time and got no response. I have emailed time and time again and get no response. I remain with a faulty bed. I would never recommend anybody get a bed from this company and I will Continue to share my experience with others to prevent them from falling into the same trap. Luckily I had six months interest free finance and consumer direct have advised me to claim from the finance for the damage/loss which I have done. My bed was delivered in January and I have not had any response from benson for beds. I have sent letters also. I have followed advice from consumer direct/Trading Standards”

Helpful Report

Posted 6 years ago

“OVERVIEW REVIEWS PHOTOS ABOUT 1 of 4 CALL DIRECTIONS WEBSITE Chain retailer specialising in beds, mattresses and bedding, plus home and bedroom furniture. 2, Pasteur Rd, Great Yarmouth NR31 0DW See other locations Open ⋅ Closes 6PM 01493 603747 Suggest an edit Street View 3+ Photos Add a photo REVIEW SUMMARY 5 4 3 2 1 2.6 8 reviews "Good choice of beds, nice service, but £45 delivery." "We picked a mattress and Garry was rather rude and unprofessional." "I was disappointed with the extremely poor customer service." More Google reviews RATE AND REVIEW WEB RESULTS Great Yarmouth | Bensons for Beds | Metal, Leather & Wooden Beds ... https://www.bensonsforbeds.co.uk › name Our Bensons for Beds Great Yarmouth store prides itself on helping customers find the right bed for them. The store also features a ... Bensons for Beds in Great Yarmouth, Norfolk, Unit 2 Pasteur ... https://www.ilikesales.co.uk › leaflet › be... Best offers for leaflet Bensons for Beds in Great Yarmouth, Norfolk, Unit 2 Pasteur Road, Great Yarmouth: browse all offers, deals and ... Bensons for Beds in Great Yarmouth, Opening Times - ... https://www.localmint.com › bensons-for... Bensons for Beds in Great Yarmouth, Unit 2 Pasteur Road, Great Yarmouth, Norfolk, NR31 0DW, Opening Times, Phone number, Map, ... 2 of 4 GOOGLE REVIEW SUMMARY 5 4 3 2 1 2.6 8 reviews "Good choice of beds, nice service, but £45 delivery." "We picked a mattress and Garry was rather rude and unprofessional." "I was disappointed with the extremely poor customer service." RATE AND REVIEW ON GOOGLE GOOGLE REVIEWS Most relevant jontickle a minute ago Appalling. On the morning of the day of delivery we had to call them and be told that the bed wasnt actually being delivered anymore that day. Had to beg for a loan bed so didnt have to sleep on the floor for 10 days. Second delivery, 10 days later, came incomplete -just missing LITERALLY HALF OF THE BED! Had enough at this point so decided to cancel the order as we didnt want to give money to such an incompetent, useless company. However, our deposit has been retained due to the loan bed so now we have to wait until we have enough cash to put down another deposit on another bed before getting the deposit for this one back. The customer service guy was rude, nonchalant and unhelpful. Even condensending at times. NEVER USE THIS COMPANY! The sooner they go out of business the better.”

Helpful Report

Posted 6 years ago

“We bought a bed on 27th of December 2018, which was suppose to arrived on March 23rd, but arrived on 30th March that too without a head board. We were told to contact customer service and arrange a re-delivery for headboard. After several attempts of calling and waiting for our call to be answered, we managed to speak to customer service. They then told us that they can only deliver the head board on 29th April 2019. Keeping in mind that we are a working couple and don’t have enough time to go again and choose another company’s store for beds, we gave a go and accepted the delivery date of 29th April. We also went to store again to see if we can get any kind of assistance. But we received an answer saying that the distribution is outsourced and they have no control over it. They can only do is write notes in the delivery profile. Now yesterday my wife received a call from customer service and they said there is some discrepancy at their end and it will now be delivered on 7th May. Looking at the above 6 months journey with Benson for Beds which has left us without a bed in our new apartment, we have now decided to cancel our order and buy from some one else.”

Helpful Report

Posted 6 years ago

“ordered new bed and mattress and additional mattress for son in march,delivery date 27/04/19. Had a text on 26/04/19 confirming delivery 27/04/19 between 12 pm and 6 pm. 2 hours later i get a phone call from store saying mattress out of stock??? delivery rearranged for 03/05/19 . my question is how can a mattress be delivered on 27/04 then 2 hours later be out of stock? sounds like sharp practices or someone is selling other peoples orders !! be good to hear benson side of it but i doubt it. Next update 03/05/19”

Helpful Report

Posted 6 years ago

“They sell inferior quality products and designed customer service to frustrate you into giving up and settle with the rubbish you bought from them, average waiting time is 45mins before you can speak to anyone, not even store managers can get a quick call in. I bought a sofabed from Bensons For Beds, after only a month's use it broke, I went back to the shop and was told that the model has been discontinued and if I can't find anything I like, a refund would be given. I am waiting for three months now to get my refund after they have picked up the rubbish they sold to me in the first place. Calls to customer service is designed to frustrate callers, they never transfer calls and you get a different story every time and they even pulled a Hilary Clinton on me, one of their agents sent a message to their finance department to get an update and when I called back, i was told she no longer works there and she had used her private email to contact the finance department and there was no way to know the outcome of her investigation so the process has to start all over. They use phony names like Taz, Zed, Billie Jean etc. This is the worst people ever to buy from, do not even try it, it will be the worst mistake you make. Every time I go back to the shop in Catford to ask for my refund, there is always a disgruntled customer there with the same problem like me. I am still waiting to get my refund”

Helpful Report

Posted 6 years ago

“Placed an order in December for wardrobe had it delivered on time but side panel was missing so contacted customer service and was told they will look in warehouse for it but since they couldn’t find it they had to arrange a new set of panels to be sent by manufacturer still no sign so called up today to be told I had to reorder or request a refund for the wardrobe and wait another 4 weeks so I decided to ask for refund and also asked for good Will gesture for all the inconvenience and was told because I’m cancelling the order they won’t offer goodwill gesture which is ridiculous I had to wait 4 months for wardrobe I will never recommend benson for bed to anyone please avoid them they mess you about. Please before purchasing anything do check online for reviews before ordering anything I wish I did.”

Helpful Report

Posted 6 years ago

“Delivery date arrived & confirmed twice, never turned up - so that cost us both a day off work. They never even contacted us to advise the delivery wasn’t being made. The bed, was so excited to treat myself to a 2k bed. How disappointing, the bed is not like the one in the showroom. It is not springy or comfortable. After 2 days dips appeared where we sleep with a ledge running down the middle. I cannot turn over in bed as I roll down the middle. Both had backache since the bed arrived. Reported in store after 10 days, sent numerous emails no reply. At day 25 I rang Bensons & spent 2 hours waiting for them to answer (it’s not a free call either). A technician has been at 32 days & confirmed the bed is dipping where we sleep by 3cm. They consider this normal, that’s not what I call normal? I have emailed Bensons a formal complaint, have asked them the next steps, asked about an independent survey, explained about my back ache & received absolutely no reply! Shocking service, don’t know how this company is in business! Absolutely gutted as we had waited a long time to be able to afford this bed. Do not buy anything from here! Do not recommend. They don’t even deserve 1 star review. Plus my expensive duvet did not come in the correct packaging & was all open!”

Helpful Report

Posted 6 years ago

“Worst customer service and the company I've ever dealt with. I bought few bedside tables, both of them been delivered damaged. After evaluation by arranged person, both cabinets have been collected, but receive refund for 1 item only, as according to them, they've collected only 1 item. Chasimg up for nearly 1 month. Would recommend to avoid that company!”

Helpful Report

Posted 6 years ago

“Absolutely furious with the 'customer service' I had today after a 1 hour wait on the phone.. The woman I spoke to said that they dont have a complaints procedure, there is no one else I can speak to other than her. She was incredibly rude to me, advising me to go to the ombudsman if I'm not happy and the reason I want to speak to someone more senior is because I am "not getting my own way!" The issues I had are very serious with regards to their non compliant credit agreements.First of all the credit agreement company has some serious compliance issues that I will be taking up. I complained that I was extremely disappointed that Bensons for Beds are associated with such an unrreputable company who appear to charge for providing statements when it is the consumers right to these, free of charge. Also their concealment of the ombudsman's details which is a mandatory requirement. For this woman to say there is nothing wrong with this finance company or its documentation is incredible bearing in mind the numerous complaints already published. This team leader had no qualities of someone who leads in customer service and should be up for review. People like this are bringing the company down.. she has absolutely no ability to resolve complaints, just incite anger and fuel a worse situation.”

Helpful Report

Posted 6 years ago

“Hello my name is Mr Ahmed i have complaint regarding my order with Benson and beds i am very disappointed with the service i have received from the company i ordered furniture for my sister wedding as a gift from my self it was been a nightmare. first the delivery didn't turn up in time so they had no bed to sleep after actual delivery date went passed they delivered the bed after 3 week. so they slept on the floor. then we also had a problem with the wardrobe they delivered the wrong wardrobe and side cabinet with also a piece missing from the package. after a week someone came to take the wardrobe back and just left saying they will be in contact with us but no sign of anything at all i have paid a lot of money for the goods and i am not happy at all with the service from the company this has made me look really bad in front of our new relatives and made the new groom and bride struggle. i need someone to get back to us regarding this matter or i will contact my solicitors and get them to solve this matter themselves. i will but a review on net regarding all this. i want some compensation for all the distress caused by the company.”

Helpful Report

Posted 6 years ago

“0 stars but 1 star is the lowest. 5 months for a replacement and i tried to send the bed back (fully unused and still packaged) and they refused. Not acceptable. Though you will no doubt have search very hard to find any negative reviews. Between a 1 and 2 hour wait to speak to anyone on the phone and a 2 and a half month wait for an email reply. People don't call large companies to congratulate them so they must have a high volume of complaints. Not happy at all. Will never use again.”

Helpful Report

Posted 6 years ago

“My bed was supposed to be delivered on 29th March, but on 18th March I got a text saying it would be 20th March. I called them to let them know I couldn’t have it delivered on 20th as I only got my keys to the new place that day. I was assured delivery would be rearranged to 26th March. I then got a call on 20th March saying they were less than an hour away, told them I had rearranged and they said I was the second in that position that morning! I then got called on 22nd March to say the headboard and part of the base were missing. Delivery was finally arranged for 9th April having called to chase 3 times. It was delivered on 9th April with only one set of castors, damage to one of the bases and to the headboard. Still waiting a week and a half later for castors when I was told 3-5 days and have to wait 3-4 weeks for replacement base and headboard. I have a feeling it will be a lot longer for both.”

Helpful Report

Posted 6 years ago

“Ordered a King size full size otterman bed in February 2017, for delivery to our new build in August 2017. The bed came with the wrong head board and this took months to rectify. I then noticed a broken castor! Again time passed, eventually Benson's sent out the parts in the post I gave them to the fitter that arrived weeks later! He opened the package only to find they were gliders! Again month's of chasing! I spoke to a really nice man at the Birstall store that sent out the correct parts, happy days? No I had to chas for weeks! eventually a great guy Olivier who works independently and contracts for Benson's came without authorisation as he could clearly see my dilemma. I was informed by a job's worth at Benson's Birstall store that the helpful man didn't work there any more! What a surprise. Seriously buy anywhere but Benson's.”

Helpful Report

Posted 6 years ago

“Bought bed, given delivery day, didn't arrive. Spent best part of a day trying to find out why. Was pushed from pillar to post between distribution, customer services and store. Store tried hard to sort it, customer services diabolical and no-one would take responsibility for non-delivery. Turned out bed hadn't been put on van. They refused to deliver it the next day and had to wait another six days. Then turned up without headboard - apparently damaged at the distribution centre so has to be re-ordered. Absolute joke.”

Helpful Report

Posted 6 years ago

“Very poor customer service from their Lincoln shop as our bed arrived damaged and we are still waiting on Bensons Beds to get back to us since delivery. It would seem that now they have our cash, they have lost interest. Buyers BEWARE”

Helpful Report

Posted 6 years ago

“Worst company I've ever dealt with , customer service absolutely disgraceful sick and tired waiting in for delivery , never turn up , stuck in traffic N ever use them again”

Helpful Report

Posted 6 years ago

“Garry at Thurrock Bensons is a con artist. We ordered a bed and was told upon delivery that it would be assembled After waiting 16 weeks, the bed was delivered and dumped in my room still in flat packaging. The delivery driver assured us that they don't assemble the beds and that it's not uncommon for the sales guys at Bensons to lie to customers about assembly and that their customer service is the worst. It's a liberty we had to wait 16 weeks for a bed delivery and then not have it assembled when we were told it would be. Cheers bensons. Will never buy furniture here again thanks to conman GaRry!”

Helpful Report

Posted 6 years ago

“Misleading con artists ,Needing a new bed as old one was wrecked ,Found bensons beds was hopeing for good customer service of which I DID NOT GET at all, I have severe arthritis so when I checked out I was encouraged to see that could put up divan and dispose dismantle old bed for 18 pounds ,when it came to delivery day the were not interested in either dismantling or disposing of old one ,Called Bensons beds to complain the man was of rude and laid and said that I only paid for delivery and assembled of new bed ,When it was included in 18 fee at check out Dont shop there they mislead and lie.”

Helpful Report

Posted 6 years ago

“When I ordered my bed I was reassured by the assistant manager at the store that it would be a divan base. When it turned up, it was not a divan base and Infact had wooden slats (we expressed numerous times that we did not want wooden slats). I was then told that to compensate, they would deliver an ottoman bed to replace the one I was missold. 4 months later my new ottoman bed arrived. It was missing the headboard and feet. Without the headboard the bed could not be built. Contacted customer services who told me to buy an air bed or sleep on the floor. Even when I informed them that I have Fibromyalgia and a spinal condition, they still thought it was accepted to leave me with no choice but to sleep on the floor. The gentleman at customer services was also very rude. He spoke over me on numerous occasions and would not allow me to explain what had happened. The store told me that my old headboard (that was taken away when my new bed was delivered) could have been redeliversd the following day. We agreed to this plan. However, the following day the delivery drivers did not return the headboard. When contacted I was informed that the headboard had returned to the manufacturer. Fed up of the phone calls and being passed from person to person, I decided to go to the store and speak to the manager. When I arrived at the store the woman was on the phone talking about the mess up with my order. I heard her say “Yes her partner told the distribution centre not to return the headboard”. A complete and utter lie! I am currently WITHOUT a bed but I am STILL making payments!! Absolute joke and I WILL NOT buy from you again. I would advise everyone to stay clear from bensons for beds and go elsewhere! I wish I had.”

Helpful Report

Posted 6 years ago

Bensons For Beds is rated 1.2 based on 1,779 reviews