Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,769 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

Questions

Metrics

1.2

Based on 1,769 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

Write Your review

Tell us how Bensons For Beds made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgraceful customer service. We ordered a wardrobe, waited six months for it and received it with a massive chunk missing. Ordered replacements and then realised another panel was damaged. We agreed to another replacement but it took way too long and requested a return. They apologised profusely, agreed to a return and refund but then we heard nothing from them. Apparently, there was no record of a cancellation or refund and they suddenly decided they couldn’t offer a return and refund anymore. Seems like the team at Bensons struggle with keeping to their word. Their incompetence is unreal. We have been loyal customers for years but will avoid that place like the plague now. Appalling!”

Helpful Report

Posted 4 years ago

“Crap avoid like the plague. Got a £700ish mattress it's got a hump in the middle. This mattress is only 1 Yr old . All they say is it's within manufacturer tolerance. It's now 2cm in the dips. Didn't mention manufacturers are them!? I have medical needs and now this c**p mattress is all I have and it's making my back worse. As it's not suitable for purpose all I want is my money back. So I can buy a decent mattress. Folks do not buy from this company. Now they have my money they don't give a flying f***.”

Helpful Report

Posted 4 years ago

“6 Months waiting for a credit of £100, all you get from customer services is sorry, we are trying to work out how to credit you !! staff at working from home don,t have printers to print off your vouchers ! i have to do all the chasing .. quick to sell you products but the aftercare ! there isn't any”

Helpful Report

Posted 4 years ago

“Disgusting company who dont give a crap after they have taken your money 6 montha waiting for a bed to be told eventually they dont know where it is.. Cancelled.... Do not use this company they are a joke”

Helpful Report

Posted 4 years ago

“ordered a wardrobe that was to be located in a recess. For this reason it needed to be assembled in place and therefore screws could not be inserted from the outside. Ordered a wardrobe and the man who we paid to fir it told us it was never going to work and we had been mis-sold. Contacted B4B to return as product is unopened and they have refused a refund or return. Even offerinf to return product and exchange for a suitable product and they just were not interested. this has to be the worst customer service i have ever experienced and i will never enter their shops let alone buy anything from them again.”

Helpful Report

Posted 4 years ago

“Have had three delivery dates now for a bed. The latest being today. No bed...no phone call, nothing and can't get through to "customer service". My husband has the distribution centre's number, as they texted the last no show dates, to be told that our order wasn't on the delivery schedule. It's lie, upon lie, we should have known better, as Harvey's and BFB are one and the same. My husband's contacted his bank to arrange a Section 75 refund. As others have stated, I wouldn't even give one star, if I had the choice!”

Helpful Report

Posted 4 years ago

“Utter rubbish. Have no slept in my new bed since March. New bed should be delivered end of October. Do not buy”

Helpful Report

Posted 4 years ago

“No delivery after 2 months. No communication. 1st attempt wasn’t loaded on the lorry and the 2nd attempt it was lost. How can you lose a mattress!”

Helpful Report

Posted 4 years ago

“Wouldn't even leave one star if I didn't have. Absolute shower of irresponsible money grabbing people. Disgraceful. Will just bring you pain and empty pockets. 😡💩”

Helpful Report

Posted 4 years ago

“Absolutely awful. We ordered our bed and firm mattress in January, they arrived in February. I suppose we're `lucky' they actually arrived! Within a week the mattress had sunk and we have 2 body shapes dips in the mattress. Then the bed started creaking and squeaking. We got someone from Bensons to inspect it as we werent happy and wanted to exchange it.... His response was priceless - it's our fault because we've sat on the edge of the bed!!! 😂 How are you meant to get into your bed!!! DO NOT BUY FROM BENSONS. AVOID AVOID AND TELL EVERYONE ELSE TO AVOID TOO!!!”

Helpful Report

Posted 4 years ago

“Bought a 4 drawer Bergen chest delivery 3 March along with other matching pieces. On assembly found that one base was broken and the cut for the drawer base on 2 of the drawers had been cut the whole length of the drawer fronts, so the unit has obvious cuts in it when viewed side on. Rang customer services who over the course of an hour and 15 minutes re-ordered part by individual part (I’m talking glue tube x 1, dowels, screws, handles, sides ...etc etc etc). Asked why not replace the whole unit and was told no, company policy to replace the bits. Covid delayed replacement understandably THEN they tell me they’ve decided to replace the entire unit but I can’t have it! Reason - until restrictions lifted to allow pick up of faulty goods due to covid I can’t have my new one either. FFS the first one can’t be re-sold - it’s a mess!! 3 out of 6 pieces ordered were either damaged or faulted and trying to deal with this company needs nerves of steel. If you’re buying from B4B after reading all of these woeful reviews please buy a blood pressure monitor at the same time. Whole debacle took from 3 March to 3 August.”

Helpful Report

Posted 4 years ago

“Dreadful company. Water damaged goods on delivery van (wardrobe), advised by crew to fail delivery, then replacements delayed due Covid, replacement eventually received after hounding them, but only 4 of 5 parts, part 5 turns up weeks later. Due to this and other problems with other pieces B4B offer me Homeserve to assemble. Long wait (weeks) for Homeserve to turn up, only to find part 5 is not for our wardrobe. Now unpackaged 4 boxes of wardrobe parts dumped in room along with someone else’s 5th box. Move on more time and Part 5 ‘found’. Can’t get Homeserve back until September. Went beserk with local store who found a local company to assemble but Customer Services refuse to pay them. Don’t use B4B - they’ve got great sales people in store but after that you take your chances - buyer be very aware. This isn’t a one off. 3 March to 3 August of total chaos and unresponsive and useless customer services. Reading these reviews I’m just pleased I bought my beds elsewhere!”

Helpful Report

Posted 4 years ago

“If I could give a 0 star review I would. Bought a mattress after confirming the terms of the “40 night comfort guarantee” with the store staff in case I didn’t like it after a few nights. Received it back in January. After a few nights it was hotter than the Sahara, so waited the number of days required under the guarantee before requesting to return it. They asked for photos to prove no stains, marks etc. Provided and they confirmed they were happy with that. But then. Months of back and forth with customer services got me nowhere. Eventually when store reopened after COVID I went and demanded the exchange be processed. They eventually agreed. Two months later the delivery day arrived - text to confirm driver on route, but then no delivery. No explanation as to why. Phoned customer services to be told they had no idea at all where the mattress was. And that delivery texts were automated/don’t mean anything. Am throwing the £700 mattress in the skip even though I can’t afford to take the hit because my patience has worn out and I need a proper nights sleep. Will buy a new mattress from a real company who actually fulfil orders after receiving payment and don’t treat their customers like dirt. TLDR: Contractural obligations mean nothing to this company. Avoid like the plague or you will be as furious and frustrated, not to mention considerably poorer, as all these other people.”

Helpful Report

Posted 4 years ago

“Worst ever customer service! Ordered our new bed on 29 February, for delivery on 28 March. The delivery was cancelled when lockdown heppened. We have spent hours trying to contact the customer service via email (very minimal responses) and phone calls (long wait and poor responses. Finally our bed arrived on 12th August. We’re not happy about long delay and terrible customer service. Not sure how long will our bed last...”

Helpful Report

Posted 4 years ago

“Waited 3 month for a mattress and when it eventually arrived it was damaged we did not accept it. Contacted Customer service which took 45 minutes each time they put the phone down without talking after first call, could not give a date of replacement or even estimation all that was offered was a good will gesture that I could claim once I received my new mattress. I then researched to see if others had, had problems and they'd been treated the same or worse and it was taking months to get money back. I had emailed the CEO which was ignored along with other emails to customer services and in the end I got a response through Facebook messaging. I also sent email to Which etc as they are investigating this company and did a charge back through my bank as Bensons tried to say it would take at least 30 days to get a refund. I now have my money back within 10 days and I will not use this company again or recommend them it's a shame as the initial research on this company was goid when I ordered”

Helpful Report

Posted 4 years ago

“Absolute disgrace of a company l! Spent months being lied to and ignored after spending £2100 on a bed and £400 on a wardrobe! The bed came and I’m having problems with the split mattress as my side is dipping about 4cm in the centre! As for the wardrobe never came due to Covid-19 although ordered in January 2020. Once we had paid the companies attitude changed. We were given a firm delivery date which apparently can only be done once stock is in! Like most people complaining on Facebook I spent hours on the telephone and often cut off after 45 minutes. One customer service lady told my wife she was a liar and she was only going on fact not fiction? My wife who is an NHS ICU nurse was absolutely amazed and upset by this statement and left it to me to take it further. I was told we would get a full refund and compensation but again this was a lie. Eventually I had to raise a complaint with my bank who retrieved the money for the wardrobe. Bensons Beds clearly took customers money online with no stock to deliver and holding on to the money for as long as possible. I’m writing to my MP to highlight this company’s practice and supplying evidence to support my complaint.”

Helpful Report

Posted 4 years ago

“The first mattress we got had huge dips in it and was leaning to the side, (we’re not heavy people either) we put up with it for three years, the mattress had a five year guarantee so we finally sent photos to Bensons for beds customer service, we were to told we had to have, and pay for, an independent review as it was more than 6 months after purchase, the review confirmed as faulty, we claimed, and got, the money back for the review. Was told to choose a new mattress and base as the one I had originally was discontinued. I only wanted a replacement mattress as the base was fine, customer service were having none of it, they said because it was bought as a set it all had to be replaced, three phone calls later, they weren’t budging, the customer service assistant would not let me speak to a manager, she said “we’re trained to deal with complaints” she wasn’t dealing with it very well, I insisted I wanted to speak to a manager, I was put on hold for a few minutes and when the assistant came back she said the manager had refused to speak to me! Anyway, we went into store and chose another mattress, and reluctantly chose a new base, delivery was due on 27th March, because of Covid-19 the order was cancelled two days before the delivery date, eventually got the mattress and base four months later and the base was damaged! Most annoying as the base we had to send back was perfectly fine. Have been told a new base has been ordered but nothing heard since. I only hope we don’t have any problems with the new mattress. I can not and will not recommend this company, the customer service is the worst I have ever encountered and the products are sub standard, unfortunately I cannot leave a 0 or minus star review.”

Bensons For Beds 1 star review on 20th August 2020

Helpful Report

Posted 4 years ago

“We bought a divan base and headboard and the base was broken on delivery (good headboard though). Felt like I was sleeping on a slope. After battling for months and getting nowhere, we got rid of the bed. To get it in the car, we had to chop it up. The top of the base wasn't wooden, as you would expect, it was CARDBOARD. On a BED. Absolute disgrace of a company and ill warn off anyone I can!”

Helpful Report

Posted 4 years ago

“If could I would not give one star made order on line. Was giving a delivery date for only half the order the delivery date came an nothing tried to call cs an no one was available to answer call. I work monday to Friday 8-6 cs only monday to friday 9-5. Went to store in aintree were was told nothing we can do. Went back later made them cancell the order good job we done it with finance as dont know how we would have got money back. We had no communication apart from email to confirm order and email order date an a text stating time. I've had to call to see about the 2and half of the order. Just awful”

Helpful Report

Posted 4 years ago

“Worst customer service I have ever experienced. I had a 4.5 month wait for delivery of a bed and mattress. Then they delivered a broken bed and claim they lost the mattress in transit on two occasions. After nearly 6 months of many phone calls, complaint emails and lots of contradicting excuses from them, I demand a refund. Wish I had read reviews before I ordered from them. Only gave one star because I had no option to leave zero. Please don’t waste your time, energy or money. Shop local, I eventually did and got what I wanted in a week.”

Helpful Report

Posted 4 years ago

Bensons For Beds is rated 1.2 based on 1,769 reviews