Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,780 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

Questions

Metrics

1.2

Based on 1,780 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

Write Your review

Tell us how Bensons For Beds made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How I wish I had read these reviews before purchasing my bed and mattress. I believe sensible people actually take reviews on board when making any purchases and I am amazed that Bensons have not tried something to resolve these dreadful reviews but they keep coming!! We ordered a bed and mattress on a Wednesday on line, the email confirmed our order and delivery would be 21 days. Next morning I received a text to say mattress would be delivered Friday!!! So I called and rearranged this. Bed turned up fine on a Thursday and we put it together before the mattress arrived the next day. Upon opening the mattress box we were horrified to find a huge tear down the middle of it. I tried to call Bensons, was on hold for 45 minutes, so ended up emailing. I tried calling again the next day, 45 minutes still no answer so hung up. I finally got hold of them the next day and they advised that they would send a new mattress out and collect the old one. That was over a month ago! Yesterday they called me to say they would be delivering it tomorrow but not collect it as - I HAD PUT A KNIFE DOWN MY OWN BRAND NEW MATTRESS!!!!!!!!!!!!!!!! What on earth would I do that for? I think the customer service girl thinks I must walk around with a flick knife or carving knife in my pocket!!!! I was so upset by this accusation that I ended up asking on twitter for the MD to call me.... I spoke to a lady on the exec board and I am now at home currently waiting for a new mattress to be delivered and old one taken away...... its 10.47am and I am getting nervous that it won't happen!!!! This company is horrendous - they have blocked me from twitter due to my constant tweets on how bad they were, but if they did there job properly and employed some decent customer service agents a lot of the complaints would go away! For someone to actually accuse me of taking a knife to a mattress is simply unforgivable and slander! Wish me luck for my exchange today!!!!”

Helpful Report

Posted 5 years ago

“Ordered two single beds and headboards nearly 3 weeks ago with delivery due yesterday (20.11.19). By 6.30pm, the beds hadn't arrived so I went to the shop (Chester store) to be told that a delivery attempt was made and that the delivery drivers had waited for 15 mins. I checked our CCTV and there was no sign of any attempted delivery. I was then told that my order had gone back to the depot (Bolton) and the next delivery date was 06.12.19. Store told me to call Customer Services and after phoning a premium line number and being on hold for 25mins, they said that my name didn't match my order details and they couldn't discuss it with me. It was me who ordered and paid for the goods in the store and I have no idea why the had a "Mr R T" (not even a full surname, just initials) as the customer. I went back to the store and immediately cancelled the order (not that they cared enough to try and get my order to me sooner). What a complete waste of 3 weeks. Would NEVER deal with them again and I'd suggest you save your time and energy and go elsewhere!”

Helpful Report

Posted 5 years ago

“Bed ordered 17th October from the store in Harlow. Was told delivery date was 5 th November. Me and my partner both covered the 7am and 1pm slot. Got to 2pm I rang them, they said sorry we tried to ring u once in the morning to say it wasn’t arriving till the 21st November.Due to bed damaged. So 19th November text arrived saying delivery time slot 7am to 1pm delivery will be on the 21st. Few hours later a phone call saying sorry your bed isn’t in the warehouse you will need to re order your bed and wait 3 weeks. So another trip to bensons beds and finally thought this isn’t good enough so I’ve cancelled the bed due to very poor service. Staff didn’t seem to care. Wouldn’t order from them again and I also tell friends and family never to use this company.”

Helpful Report

Posted 5 years ago

“For the money, the quality is atrocious.”

Helpful Report

Posted 5 years ago

“I wish I had read these reviews before I had bought my bed. What I notice is all of these bad reviews and no one from the company representing them, not an apology in sight. For anyone reading this, you have statutory & consumer rights . My bed arrived , 4 feet missing, after a 40 minuted wait on the phone ( which is shocking) I was told to prop the bed up with books and my choice if I used the bed. NO SYMPATHY, customer service is appalling. I will never buy a bed from this company again. Apparently it will be 3 weeks before I get the feet, they are out of stock!!!!!!!!!!! How did my bed manage to leave the depot with only half of the feet? I had to give 1 star and im giving that to them through gritted teeth.”

Helpful Report

Posted 5 years ago

“Bedside cabinet and chest of drawers delivered faulty. Customer service is the worst I have ever come across. Hours waiting to speak top someone. Also found out that a lot of stuff comes from direct manufacture, so the store is unable to do anything, and customer services have to contact the courier, before they can speak to the manufacturer. Thy rely on email. also my Mum suffered a nasty injury as a result of as drawer falling out of the unit. All you get is that standard apology email. NEVER USE THEM AGAIN”

Helpful Report

Posted 5 years ago

“If there was a minus rating this would be at minus 10. I am an ill woman and in order to make my last few days more comfortable I purchased a hospital style bed from bensons - Bilston Road, Wolverhampton. I paid for them to take away all rubbish which they did not do. I had the bed 2 days never having slept in it as I wanted to get new bedding for it and christen it properly. I tested the bed in its most upward position and then it couldnt come back down to horizontal position. I contacted the customer services - which is itself a feat as they take their time answering the phone. I sent pictures of the position of the bed and that was all I heard from them for 2 weeks. I call back to see what was being done, as I couldn't use the bed, or the bedroom, thanks to this so non-functional bed. so I have no bed and no use of my bedroom. I was told it just had to go through the process and there was nothing they could do and no-one I could speak to. Meanwhile my health was deteriorating due to the stress that dealing with this organisation was causing me. After several attempt to speak to someone who would help..They finally organised someone to come and see me and test/fix bed - they didn't turn up. Ever since my e-mails have been bounced back and I've not been able to contact anyone in customer services. what am I to do they clearly want me to die before any resolution and hope my family will be too distressed to follow-up and resolve. I don't need this stress and hateful behaviour in my last days - its shameful and evil - where can I go for help??”

Helpful Report

Posted 5 years ago

“Where to start!! We purchased an Ottoman Divan Set Front opening Santiago king size bed costing £1799.00. Arrived on correct day, set up and looked good. Every week after turning mattress around we noticed a slight bump in the middle of mattress, this has now developed into a rather big bump, lumpy mess. Bensons sent out an inspector who took photos and explained that we just needed to “iron” out the mattress every morning. I’m assuming he meant by our hands and not a iron!! I have never had to do this with any mattress in my 61years on this planet. However we did as asked, it did not help and got worse. Phoned Bensons again told to get my own independent inspector who they recommend again it was in spec!! So we have given up. Now the bed frame is squeaking something terrible which wakes you up every time you move in bed, again Bensons do not want to know. I will never get anything from them and advise anyone else to do there homework and shop elsewhere.”

Helpful Report

Posted 5 years ago

“poor quality defective matress with deep bump n hole despite repeated calls noone helped to replace or refund ne horrific experience”

Helpful Report

Posted 5 years ago

“Matress sagging, hump in the middle and impossible to sleep on without feeling your falling out of the bed, complaint made and sent an home repair gentleman who agreed that it was very poor but said he did not think Bensons would take any notice of him, how correct, they said , it was within the normal linkage, well it's not normal for me so have taken out a court order for supplying a bed that is not fit for purpose, I intend supplying an independent evidence !! Do not use this company if you want a good matress.”

Helpful Report

Posted 5 years ago

“Poor delivery service, parts missing, bed frame sagging and mattress failure. Spoke to store advised to send photos in, did so no response, called customer services then told photos meant nothing, will need to pay for 'technician' to visit. Was not told that at point of sale or in any literature from store. Waste of money, effort and time. Bunch of jokers, but I'm not laughing.”

Helpful Report

Posted 5 years ago

“My experience is a negative on unfortunately. Delivery problems, item faulty, return problems and customer service giving wrong information. I would strongly encourage anyone who is going to purchase from Bensons to take a step back and look at all review sites, not only Trustpilot but Facebook amongst others where you will see an overwelming influx of photographs, comments and real upset from customers. No; communication was everything other than standing on a rooftop shouting you have done me”

Helpful Report

Posted 6 years ago

“BEWARE - REFUNDS GIVEN WITH A 20% CANCELLATION CHARGE. I.E. YOU ONLY GET 80% OF THE COST REFUNDED (unless the items are damaged!) Even when packages are unopened. Wanted to return 2 x Headboards as they are too big for the room and the colour does not match the Divan colour. The Salesman did not make us aware of the cancellation Charge when we purchased. We spent £1999! Assembly charge - paid £20 for the delivery driver to screw 4 feet on to one bed. Customer Service telephone line incredibly long wait. 41 minutes was the longest queuing time. My worst buying and Customer Service experience ever. NO CUSTOMER LOYALTY.”

Helpful Report

Posted 6 years ago

“Don't, just don't. Overpriced and very poor quality. When products go wrong they ask the customer to PAY for someone to come and have a look. Don't respond to emails.Unbelievable. Do yourself a favour and avoid at all costs”

Helpful Report

Posted 6 years ago

“Denise at Wakefield, you lie bare faced to customers I don't know how you sleep at night. Your company cause stress and huge problems and when it comes to the refund you try to get out of that too, the customer is the victim you horrible horrible individual get out of customer care and work in a prison where you can treat people like they are in the wrong! You have no customer care skills at all.”

Helpful Report

Posted 6 years ago

“Absolutely AVOID THEM! First time they did not deliver the mattress and one out of two bedside tables was broken. Mattress arrived 1 week later and we received the new bedside tables after almost 2 months and guess what? They are broken again! Never ending story and very poor customer service. The shop keeps bouncing me back, asking to get in touch with the customer service. Every time you phone them you need to have a good hour to waste before being able to talk and the music is also not good. ABSOLUTE NIGHTMARE!!!!”

Helpful Report

Posted 6 years ago

“this Is a Mickey Mouse our out fit . Left hand doesn’t know what the right hand doing . 3.5 wks later still no bed delivery has failed to bring mattresses on first day second day they didn’t bring the base . And each time they’re not allowed to leave partial delivery then I’m fobbed off . They’ve even taken the £1200 from my account. I’m disabled and my old bed was destroyed leaving me with nothing.”

Helpful Report

Posted 6 years ago

“Keep well away. All the promises are just "Con sale talk. When they promise so much like one can change a matress if it does not suit your requirements. What a load of codswallop, they have every talk out angle available. And then expect you to fork out some £500 for a new mattress after spending around £2000 on a totally new set up. My warning is keep away and look elsewhere for a company that offers a truthful reliable service. After sales service is disgustingas is the floor personell on the shop floor. Reminds me of the dicwy companies from the 1960's full of con artists.”

Helpful Report

Posted 6 years ago

“I purchased 2 adjustable beds from the Ipswich branch of Bensons for Beds on a Monday and noticed on the Tuesday that there was a spend and save offer on which reduced the price by £400. I eventually got hold of the salesman who informed me that they could and would not price match or refund me the £400 as per their terms and conditions. If I wanted to cancel it would cost me 20% which is £381!!!! Appalling. He told me he was not aware of the sale starting the next morning when I purchased the beds but I’m not convinced especially as he told me his manager had visited that afternoon – surely they discuss upcoming promotions. If I had purchased on-line, I could have cancelled and then re-ordered at the lower price as there are different consumer rights. I used the store because retailers are struggling to compete with on-line so thought it was the right thing to do but if the companies do not offer terms and conditions as good as online then why use the store. The salesman said he understood why I was unhappy (more like furious) but there was nothing he could or would do. I eventually got through to Customer Services after a 30+ minute wait only to be told as per their terms and conditions there was no price match refund, no good will gesture despite me spending nearly £2000. No Customer Service whatsoever. My advice is DO NOT PURCHASE FROM A BESONS FOR BEDS STORE, PURCHASE ONLINE IF YOU WANT TO USE THIS COMPANY, YOU GET BETTER PROTECTION AND RIGHTS.”

Helpful Report

Posted 6 years ago

“Everything went wrong and still going on . Bought a bed in Orpington branch after only two weeks it dipped in the middle by 6cm I complained as bed was expensive, after that they sent a man to check it and agreed it was foully, they never contacted me after that or got back to me , I had to keep calling them to ask what they were doing about it to which they said “ do you want us to replace it “ really ? Obviously I did but no email etc . After another 6 weeks they replaced it . After another 10 days I noticed the new mattress doing exactly the same, I thought it can’t be . Maybe imagining it But when I slept in it I could feel it dipped in the middle . I got onto them again and still they never contacted me , customer services terrible, so eventually they sent another guy out he said the mattress had been damaged well I’m a pensioner and the guys who bought it in were not great , it was definitely dipping in the middle, He left I didn’t hear for two weeks and so I CALLED THEM AGAIN ! After waiting on the line half an hour they answered only to tell me they are not going to replace it or get a refund . So after only 6 months since I bought the bed two mattress faulty I’m stuck with a bed over 1.200 that is not fit for purpose. Disgraceful in my opinion. I will take it further. I asked to talk to a manager and they said they can’t do that . I’m so dissatisfied and upset 😡 by BENSONS. Just a con in my opinion,”

Helpful Report

Posted 6 years ago

Bensons For Beds is rated 1.2 based on 1,780 reviews