“The clothes that arrived (two dresses never arrived) were very poor quality. The fabrics were cheap and flimsy. The craftsmanship was horrible. I have exchanged ten emails trying to return the items, but I keep receiving stock replies that return shipping is expensive and I should keep them a and get a 60% discount on a future order (as if I would ever order again!?!). This company is a scam! Do not order from them.”
“I wish I read reviews before ordering from Berrylook. I ordered 3 pairs of shoes, it took over a month to arrive one pair is too small and the other two are way too big, yet are the same size. I will never order from them ever again and after reading reviews I won't bother returning or exchanging the shoes, I'll donate to charity instead. Terrible company, stay away from them.”
“What happened to my order?
I ordered some clothes last month but I haven't heard anything back. I was give a trucking number, but when I tried to use it turned out to be empty. There is no contact details either. Can I have my money back please?”
“if i could have given this company a 0 star rating i would have done. please please do not touch this company with a barge pole. nothing but a rip off company. they dont give you 5% refund off your 1st order like they advertise and if you return anything you dont get your refund unless you get paypal involded.”
“Never order from Berrylook! This is an out of country website (China) clothes and shoes are of very cheap quality. It took about a month or more to receive the merchandise. There is a 30 day return policy, there is no return address included once your merchandise arrives.The only way to contact them is via their website to get the return address. They never respond which means you missed the 30 day window and now you cannot return your items. BUYER BEWARE DO NOT BUY FROM THIS CHINA WEBSITE! If I could rate them a 0 I would they are WORTHLESS DO NOT WASTE YOUR MONEY!”
“Absolute joke of a website waited nearly 2 months for a pair of boots that looked nothing like their picture cheap plastic boots disgraceful service DO NOT USE!”
“I wish I read the reviews before I placed an order from BerryLook. I'm waiting my order and I'm trying to track my package but I was not able to.
I found the place I can file a complaint if I don't get my order.
If anyone want to file complaint go to: The China Consumers Association(CCA)-Consumers International and Federal Trade Commission www.ftc.gov/complaintor call 1-877-FTC-HELP.
Hopefully I will get my order soon.”
“This company is horrible! I placed an order in early October and now we are into middle of November. I have sent several emails regarding my 5 items that I ordered and they will not respond back. I will never order from them again, unfortunately will probably never see my items I ordered... Horrible!”
“Purchased a pair of sneakers for my wife, it took month to finally get them, they send me a size 9 inted of size 5 and i had to go to paypal to finally get my money back. Berrilook apologized and they sent me a discount coupon, which did not work! I again contacted them, berrylook asked I refresh the page which I did but coupon still did not work. This went on several times.
Again they apologize saying saying "We profusely apologize and we would like to express our deep regrets for the inconvenience that caused you, we are sorry if we have given you an impression that we're less than enthusiastic in meeting our customer's expectation" This has been going on since my purchase date in AUGUST 2019!!! This is unreal! Don't deal with this company they will likely take your money and never return it! The only reason I got money back is because I used paypal!! TERRIBLE COMPANY!”
“Tennessee
I received my order 1 month later. Four of the items dont fit. I contacted Berrylook via email. I gave them my name, order number, names and sku numbers of what I ordered, and which ones needed to be returned. Their response is please give them my name and order number. Then another email that state they are sorry for my inconvenience, but my order is on the way. This is so aggravating that they dont understand English. After reading reviews I should of read before ordering. I cant get any information on how to return. Buy at this point I'm afraid to send it back because I'm probably not going to get my refund. I'm not understanding why PayPal isnt helping anyone. I'm very angry at this point. I guess lesson learn $109.00 later!”
“Berrylook is a deceptive company that uses gorgeous photos to attract customers, but I’ve received inferior products that I can’t wear at all, the worst fabrics and the worst workmanship, and an unpleasant chemical smell. After receiving it, I just want to throw them directly into the trash can. It is simply a unscrupulous company, 100% cheating customers, everyone should not be fooled!”
“This company is fraud I orders on nov 3 and here it is nov15 no items receive . Called and spoke to willie who told me in order to get a refund I must go to Walmart buy a 200 gift card so they can send me a check by ups for 400.then he begins to tell me cause my order is less than 200 dollars they can’t refund me. Thankfully I have him recorded saying this . I will get my money back”
“I am beyond furious with Berrylook. The clothes are flimsy and terrible quality. In contacting them I have been sent to over 7 people and when I’ve sent the clothes back (at a cost of 50AUD) they were returned with the reason being they had been refused by Berrylook. The post office tells me that Chinese companies do this so they don’t have to pay tax on the return. I AM SO ANGRY!
If I could give them a negative rating I would.
DO NOT buy from these lowlife scammers.
I will be on every review site with the same message and review - I want a full refund!!”
“Still waiting for refund since August. Excuse after excuse . My items have been returned but they will not refund. Do not buy from this company. Terrible customer service.”
“Placed order almost 4mths ago still have not received everything. What I did receive took 3mths and two of the shoes were way too big but I bought all the shoes the same size.. this was my first time ordering from them.. I WILL NEVER DO IT AGAIN.”
