“I purchased JVC radio and corresponding adapters for my Van. I was asked to wait for ~1 month for the appointment and pre-order the parts. I received the parts with one of the part was damaged from the packing itself. It was trapped with a tape and many staplers pins. The quality of the product shipped was for sure never even evaluated before shipping it to me.
When i complaint after receiving the product, the Best buy agents along with supervisor offered me 3 options:
1) wait for replacement that can be expedited shipped after 3 weeks+
2) Get 10% discount on this adapter, which is 1.6$ roughly and live with this damaged product
3) Get refund and waste the previous time i waited
The supervisor and agent sounded pretty rude and their tone was almost why did you even waste time in buying Auto parts from Bestbuy.
I had never seen any other issues with the product in past with Bestbuy. I was hoping for similar quality and service. However, it looks like they do ship substandard products.”
“They closed the store in Kingsport Tn, move to a new location around 25 miles away in Bristol Tn and no longer carry car stereos and speakers, all they had were install kits, why sell those when they don't sell stereos duh !!”
“Talking with customer service was like talking to myself they didn’t care I was closing account and didn’t even ask why
The employees in Nanuet were rude and unprofessional will never set foot in Best Buy again and would strongly suggest anyone to do the same shop Amazon you will get a better price and good service”
“USE AMAZON!!!!! DO NOT BUY online from Best Buy! Worst customer service ever!! I placed an order online and they will not change my ship to address, because I called after 30 min. of placing the order. I also tried to cancel the order so I could reorder and correct the shipping address myself. They would not allow that either. WARNING- DO NOT ORDER FROM BEST BUY ONLINE. PERIOD.
Recomendation -- ORDER FROM AMAZON!”
“Absolutely horrid. Spent thousands on 2 Samsung TVs. Bought warranty and was told it was “cosmetic” when part of the color tv was blotched. Warranty didn’t cover “cosmetic” on brand new tv. Never ever but from Best Buy. No customer service, no warranty back up on a NEW tv. Said they could not do anything. Should be reported to the better business bureau”
“There audio video department sucks in Clarksville Indiana was asking a question he just kept looking over my shoulder didn't want nothing to do with me I ended up cussing them out and leaving worst place to go I would give them minus 5 stars”
“St. Louis, MO Best Buy store on Brentwood. I wish I read all these negative reviews before spending $4,500 in this horrible, horrible place. What they are doing is actually a fraud. They claim their service and support are so great when, in reality, it's far, far from it. Had my TV, receiver and DVD/blue ray player installed- the guys rushed through, never explained anything, did not test the DVD player and sure enough it's not working now. Called my agent/advisor who was so nice and charming at the time of the actual purchase ("Call me anytime with any problem") though he "forgot" to mention that he was charging me $200 for this useless software that I didn't need and this questionable geek squad "unlimited" support. So I called him about the DVD player- no call back. Called the store and asked to speak with a supervisor - was told supervisor is busy. Called their thech support, was on hold for an hour, put through a few different agents explaining every time my problem. Finally, spoke with extremely rude agent Maky just to be able to schedule a service appointment with 8 hour window. Throughout my whole experience with them, every sales or service person I spoke with (except that sneaky advisor) sounded extremely indifferent to my problem and needs. Never ever again I will set my foot in any of their stores.”
“They sent me a defective product and are now trying to charge me for it after I returned it. I have had to talk to multiple different people and now the supervisor to get this resolved. It should be a simple issues. The credit card for Best Buy through CitiBank is ridiculous as well. I was on the phone with Best Buy customer support talking to another country for 2 hours before finally just going into the store. Absolutely insane.”
“Watch for false advertisement!!!! I bought a sound system that was supposed to come with a gift card promotion. Two months later I still have yet to receive the promo offer after calling in four times and wasting many hours on hold and being transferred around. Each call promised to resolve the issue which to date is all B/S. SHOP ELSEWARE!!!!!”
“Waited 2 months for a geek squad installation for a Kenwood head unit. Spent the last 3 hours trying to get Android auto working. Let's add I use rental cars frequently for business and never had such problems connecting my phone. Used alternate cables, reset BT connection, tried wife's phone (which connects via Android auto to her car no issues) nothing works.
My phone mount will no longer work (it utilised a factory screw that will no longer fit it) so now I have no navigation either.
Really unhappy with BestBuy right now. Next step was to get amp/speakers to lift the audio game but never going back.”
“Buyer Beware! Bought a new cell through Best Buy website and then discovered it was not compatible with my carrier. Went to return it and now I am being charged a $45 restocking fee. No mention of this anywhere on any of the pages during the purchase or checkout process. This is a deceptive practice. The customer should be forewarned. The phone and packaging are exactly as I received them. Called customer service and they were no help. Lost me, for good, as a customer and they don't care.”
“I just purchased a GoPro 8 from Best Buy in Alamo Ranch store #1459. I asked the salesperson I was interested in the Gopro 8 black. She asked what I wanted to know about it, I replied everything. She sighed, not a good sign. She knew nothing about it but I told her that's fine I'll take it as it was the latest one out. When I got to my vehicle in the parking lot I realized I didn't have a gift receipt as this was a gift for my daughter. I go to customer service, they call a manager, J.R. was his name. I was never asked if I was a rewards member, which I am nor was I asked if I wanted a gift receipt. The whole experience at this store was very dissapointing. For my inconvenience, I asked J.R. if I could get a 10% discount. He said no, but we can give you a gift receipt. Needless to say, I won't be coming back to this store which is unfortunate because this is the closest to me.”
“Last time I shop there.return policy sucks, 15 days with a reciept. Bought a ring decided to exchange for a ring floodlight sorry your at 16 days. No exceptions. Guess what Amazon and Costco/Sam's are better and cheaper. This is how Blockbuster treated customers. Enjoy the ash heap of history.”
“I try to call three different stores in Wellington west palm beach and pga gardens in Florida for days and all I get is recording, music recording music and nothing else other then dial tone!!!!!!!!!!!! The system sucks!!!!!!!!!! U mean to tell me no matter what time of day or night no one can answer the phone !!
I go in to see what’s going on and there are plenty people doing nothing!!!!!!
Ur system stinks and so does ur service!
We spend $25,000.00 and get nothing for service!”
“In early November 2019 I purchased a new laptop at the recommendation of a young man who worked in the geek squad at best buy. The laptop was an HP Laptop 15-DY0013DX. Since purchasing the item I have had to return to best buy three times. That is three times in a little over two months. The laptop is not an item I use everyday. On the contrary, I use it every couple of weeks due to my schedule. Yet each time the machine freezes and will not let me log out or go to a different page or application. When the machine is not freezing it opens a different page as the home page even though I have set google as my home page. The first time I went to best buy i was told that it was a fluke that the laptop froze. The young man corrected the home default page so that it would open to google. He also put the chrome icon on my desktop since it could not be inserted to the shortcut bar at the bottom of the page. Why, I do not know because there was no explanation as to why the computer would not open in chrome or allow for the icon to be posted to the task bar. A few weeks later, I returned because the computer would not accept the wifi at my house and it froze. The gentleman at geek squad desk was able to get it to function and had to reset the default page on the internet to google because the internet would open to several different pages in one sitting such as bing and yahoo. Again no understanding as to why the machine froze and of course it did not freeze while at the store. Today the laptop froze again, and again there was no idea as to why a brand new laptop would freeze. The gentleman at the store tried to be helpful but could not explain why it froze and went on to try and sell me coverage for the software. $200.00 for one year and he could send it out to see why the machine froze. This is a brand new laptop it should not freeze while being used. Again he had to reset my home default page because it would not open to google. Yahoo was the preferred page today. Worse, he explained to me that had i returned my laptop before the 14th of January it would have been replaced with a new laptop. So in the meantime I have a brand new laptop that is garbage because it does not work. No one in my previous two visits to best buy thought to tell me that I could return the damaged machine for a new one. I am told today on my third visit and I believe that I was told only because the time to return the garbage product has expired. Yet, best buy was trying hard to sell me their $200.00 software coverage. I do not know who is taking advantage of me more best buy or HP. This garbage laptop should be replaced with a new one. It is hard to believe that a new laptop barely used to cause so much headache and frustration. I have not visited a best buy store so often as I have in the last two months. I have been duped by best buy and HP. Beware, if purchasing an HP laptop and the geek squads lack of disclosing the ability to return a new damaged laptop until the return period expired.”
“I spent almost two hours picking up a preordered phone. The order had to be cancelled due to their system not being able to update my trade in jnfo. I was billed twice and was told I would have to wait three days for a credit to be posted to my account. Completely unsatisfied customer. Will never be back.”
“The worst company ever!!! I ordered many items on line and after waiting for days and some time a week for my order then they tell you we can't deliver because the item is not available anymore.”
“HORRIBLE company. We had two purchases from best buy, both of which were riddled with so many problems (missed delivery dates, defective installation, defective parts, no one taking responsibility to help us). This is a big corporation with no quality assurance and no apparent regard for its customers. Buyers beware.”
“I went to a Best Buy store to purchase an office equipment for a non-profit organization. I had a Best Buy tax exempt card issued to us last year. This time the clerk said that Best Buy had changed some policies and last year's tax exempt card was no longer valid. I gave him our tax exempt purchase certificate from the secretary of state and asked him to use that to apply for a Best Buy tax exempt card. He could not do it because the document must be submitted electronically to their office. I had to go back to my office to do this.
After I got the Best Buy tax exempt card online I went ahead to ordered the office item I needed. Before I placed the order I changed "deliver to home" to "pick up in store."
The next day I got an email notice telling me to pick it up in the store. I went to the store and showed the clerk the notice in my phone. They gave me the package and tried to scan the QR code on the package. There was no response. So the clerk cancelled my online order (although it was already delivered to the store.) and sold one to me right there.
Three days later I received the same item delivered to my office. I knew the online department must have made a mistake. I could have driven to the store to return it. But the store was far away. I was busy and wanted send it back by UPS. I chatted with an agent online. He asked me a ton of questions to verify who I was and what I had bought and what was the issue, etc. etc.. I explained the story repeatedly but he had a hard time getting it. Then he gave me his best answer: "You can return it without being charged for the item." What ridiculous answer is that? Of course I can return it without being charged. First of all it was their mistake to send it to me. Secondly, it just arrived. The package was not even opened. Of course I can return it. I told him that I would like to have a prepaid return label send to me so that I could just go to the UPS store next to my office. He sent it to my email. I checked the return label. It looks very different from any UPS label I have seen. I was afraid my package would get lost. So I decided to go to the store to return it anyway.
After I returned the item to the store I wanted to be sure that Best Buy would refund me. So I chatted with their agent again. It was another frustrating experience. After going in circles he told me: "I advise you to go to the store to return it." I said I had already told him several times that the item had been returned to the store. My concern was if I would be properly refunded, and also not be charged for the prepaid label. He said that if I had used the label to send the item back there would be a charge. Why would there be a charge if I had used it to return the item? If was their fault for sending me the item. They should send me a return label prepaid by them, of course. I went through the trouble wasting my valuable time chatting with them about it; I had to waste my time driving to the store to return it. It was just a very frustrating experience. It's so not worth it.
I always thought of Best Buy as a top notch store. Now I know it is far from it. Compare it with Amazon. No wonder Amazon is so successful. Shopping on Amazon online is quick, easy, and hassle free. If there is any issue at all the customer service staff would resolve it immediately. For those reasons I shop almost exclusively on Amazon now. Not once was I disappointed or frustrated.”
