“On February 15th I purchased a phone screen protector for $30. My local store didn't have it, so it was shipped to me. I received it on the 25th. A week later or so, the adhesive started becoming loose and the screen protector began sliding up and down the screen every time phone got warm. Eventually, it just started randomly falling off my phone, essentially almost costing me my phone screen. Upon close inspection of the shield, I realized, it only adheres to the phone at its edges and the adhesive part is only about a millimeter wide, instead of being present over the whole surface of the screen - the stupidest thing I've ever seen! It should never be sold in the first place. I went to write a bad review about the product and I saw that virtually all people had the same exact problem with that product. I magically found the receipt so I decided to go return it today, March 17th. That's when I was told, sorry, you are a few days past our 2-week return policy expiration date, blah blah blah. Needless to mention, none of the policies should apply in this case. I called customer service online, but could not get them to refund me for a terrible product because it was one week past their return policy expiration date. I am so unbelievably mad at this experience that tomorrow I'm going to pack up and return a $400+ Samsung smart TV I just purchased from them last week. It will be a pain in the ass, but I'm definitely not going to do any more business with Best Buy anymore. Because it is no longer a Best Buy. It is definitely a WORST BUY. Thankfully they have a lot of competition, so, I will buy that TV elsewhere.”
“Best Buy has the worst communication than any electronics vendor I've encountered. For over a month, I have fought with them to get a refund for a $1500+ laptop purchased on their website, which UPS lost. UPS admitted fault and have been attempting to contact Best Buy to remit payment, so Best Buy could refund my credit card. No communication attempts have been made from Best Buy and I'm still paying interest on the charges. Stay away from their online ordering at all costs.”
“I continue to get billing statements on my account that has been closed. My account was closed and confirmed by #724874 on 3/7/2021.
Please remove me from your mailings.”
“Best Buy's customer service is absolutely the worst I've ever encountered! I order a $1,200 gaming laptop for my son's 11th birthday. Item was ordered on Feb 23rd and was delivered to the wrong address/recipient. It was received back into the Best Buy warehouse on March 10th. It is now March 16th and I STILL do not have any email, tracking number, or idea when the new laptop will be shipped to me. I have been on the phone with every customer service under the sun and NO ONE can give a definitive answer. My son's laptop and my money are out in limbo somewhere. I will now seek to file a formal complaint with the Attorney General against this company because their own customer service is useless.”
“Ordered a major appliance was given a six hour delivery and install window. My wife adjusted her meeting schedule so that she could be available. They were a no show. No call to let us know. I called and Best Buy said they contracted with a third-party installer, that they would call the installer and have the installer call me and that I should work out the scheduling with the installer myself. This, naturally, was a very dissatisfying answer since I purchased from Best Buy and not the third-party installer. Best Buy hired the third-party - not me. Long story short, Best Buy repeatedly failed in their communications and promises, i.e. - "I will have it rescheduled this evening or first thing in the morning." 11AM next day - no call from Best Buy (I had already called twice and also spoke with the rude "third-party") - so I call and tell them I need the oven installed tomorrow between 2-4pm and I need to know by noon. He said he would have the consultant call me by then. No call from consultant, but guy I talked to earlier left a voicemail at 1:36 asking me to call back to reschedule. I left a meeting early to call them back hoping we'd be able to schedule the install for tomorrow. Nope - no luck - they weren't sure if they could schedule it. So I cancelled the order.
My advice - don't buy appliances from big box stores, especially Best Buy. Buy from independent, local appliance stores - you might pay a little more but they are more dependable and customer oriented. Companies like Best Buy could care less. I will not shop from Best Buy ever again. Mistakes happen but they made no effort to make things right.”
“I ordered the TV on March 6 and the Sanford, FL store and was promised to receive it day after or two days after. Today is nine days after and I cannot receive the product. I have visited the store I have logged online and I called Call center, no one is able to cancel my order nor to help me with anything. I cannot believe when Walmart and Amazon or anyone else is shipping in one or two days that my order needs to wait two weeks to be received. Not acceptable but I still have to wait since I don’t have a choice.
DO NOT PAY IN STORE AND HAVE IT DELIVERED TO YOU!!!”
“Best Buy has the worst customer service I have ever encountered. The reps you talk to on the phone or online were all poorly trained and will give you inconsistent answers just to get by. They will also keep re-routing you if they are unable to resolve your issue. My issue was only to get a customized COI, which is a very standard procedure for any retail company that delivers large and heavy items/products. If you could get the same product at their competitors', please do. This is not a honest company.”
“I bought a TV two days ago and it was said to be able to be delivered on Wednesday which is today. However I got a call today saying that the item is not available and I need to wait for another 9 days. I was really really disappointed. If they could give me true expectation even if it might take a month to deliver I am fine with that . But it’s really not nice to give me wrong expectations and made me purchase then tell me there’s a significant delay. I am going to have a warm house party this weekend and it turns out that I won’t even have a TV for that”
“My husband went to Best Buy he needed help finding headphones for someone in their 70s with high volume Someone did stop to help they got a pair gave it to him He asked employee to help him set up so he can see if it would be loud enough They did it was not loud enough but better Being better he wanted to see the next step up
The employee pointed to where they were and said the only way to know if they’re going to work was try them out Employee Proceeded to walk in that direction husband following and the employee just took off never came back This is how Best Buy treats its elderly veterans customers No Respect at all”
“TERRIBLE online service. I wanted to buy a stroller for my friend who was going into labour soon so she could leave the hospital with a car seat. I chose one of the few strollers with an estimated time of delivery as the matter was urgent. 3 days after placing the order, I get a message "your order has been delayed" with NO NEW estimated delivery time....... I have now been waiting 3 weeks for this stroller that was originally supposed to arrive after 2 days!! On another note, their "forget your password" option when signing in doesn't actually work.. (-_-)
So, basically, I can't even track where the package is either. Completely unacceptable.”
“They promise anything you want to get you to buy!!! Beware!!! Once the sale is complete, their promises mean nothing!!! They have your money and you’re at their mercy!!! Never again!!!! Well buy from anyplace else other than “NOT BEST BUY”!!!! Don’t need their lies and empty promises anymore!!!!”
“Met at the door by a little rude guard/greeter that insisted I had to wear a face mask. 1) Mask are not required in Idaho Falls. 2) Those of us with medical conditions are not to be queried about our health and reasons we cannot wear a mask. This is sooo old. When told that he was about to loose a customer that pays his wage, the rude little guard replied "Sounds good to me.). Best Buy has lost my business forever and any/everybody I can talk to. I will be sure to remind them around Christmas when they are asking for my business again.”
“Never buy from this company unless you are aware
of their stingy return policy, you have two weeks and then items are deemed unreturnable. They do not support the products they sell. Once they have your money, see you later!”
“I ordered a crockpot pressure cooker and air fryer combo for 119 on Saturday and was supposed to receive on Monday. Well Monday I get a notice that it will be delayed a couple of days. Then called customer service and they said I needed to call the store that the item was being shipped from. Then called the store to find out that they do not ship anything out of their store. She even looked to see if they even had in stock which they did not even have it in stock so called customer service back to find out they won’t ship it until the 15th of this month. So the advertise online fast free shipping which is a lie. It ships free but you will wait a long time for it when you can get it on Amazon for the same price and is faster then Best Buy. Plus Amazon will have it to you when they say they will. I got more lies and stories then the truth”
“I called the Lady Lake, Fl store to inquire if the Geek Squad had any appointment cancellations Sunday. After 18 minutes +- on hold my call was finally answered. Dorian was the associate who took my call. I told him we had an emergency the phone would not turn on at all and the phone in question was a work phone. I explained that Saturday the phone was brought into the store with only one customer at the Geek Squad counter and we were turned away because THE RULE IS APPOINTMENTS
ONLY ON WEEKENDS. He said the availability of an appointment was March 3rd we were scheduled for March 2nd but I explained the situation and I asked to speak to a manager because of the circumstances. He refused and said he would help me. He was the associate and I could speak to him. He was rude, loud, arrogant, snarky and very offensive. I became very upset with him since he absolutely refused to allow me to speak with a manager. He badgered me and said I threatened him. I did not, I stated if I came to the store he and I will speak with the manager! His behavior is absolutely unacceptable and I hope Best Buy stops this behavior to their loyal customers. Our company and our family have bought all our business and personal electronics, televisions, computers, dozens of phones and protection plans from Best Buy/Geek Squad. Until Sunday I have never been treated by anyone at this store in this manner. To make it even worse he would not let me speak and talked loudly over me and he hung up on me! I told him he was on speaker and there were people listening to him. He said he had people listening to me to. Hopefully they recorded this call, I am sure I am not the only customer Dorian treated this way. I am very very upset. Dorian is ABUSIVE to customers (a lot are elderly retirees in this area ) and he is a Bully. He should not be on the phone ever! This review is also going to be sent to
Geek Squad
Best Buy Corporate Customer Care
P.O. Box 9312
Minneapolis, MN 55440
- [ ]”
“If I could give zero stars I would. I have never dealt with a bigger group of idiots in my life than when calling Best Buy customer service. I order something, it never shows up and it takes them an hour on the phone to unsuccessfully solve the problem. If you buy from them online and it shows up at your door great. If you need to call them for any reason consider your day ruined and over. They are the absolute worst.”
“Our niece bought us a LEXON OBLIO wireless phone charger with a built in sanitizer from Best Buy as a Christmas gift. Due to co-vid issues, we didn't receive the gift until Feb.17. We aren't able to fit our phones in the device. We both have i phone 8 plus with otter cases. I took the device in to our Best Buy store along with the invoice my neice gave us. I wouldn't mind an exchange for a similar product that works with our phone. The clerk at the store return desk told me that the last date I could have exchanged it was Jan 16 and he couldn't do anything. When I asked to see his manager he just told me that it wouldn't do any good the store policy is firm. I went home and called Best Buy customer service and after going through two people on the phone I was put on hold waiting to speak to a supervisor. I hung up after an hour and twenty minutes. During my time on hold I also started a live chat with Best Buy customer service and got the same run around. I tried one more time on the phone and on the third request I made to speak to a supervisor and being told that they were all busy with other calls I gave the peson on the line my phone number and asked that the supervisor call me when finished with the other calls. So far, it's been two and a half days and I haven't been called.
The way they handle difficult customer service calls is to simply put you on hold and forget about you.
Best Buy and Best Buy customer service are by far the worst experience I've ever had. I'll be cancelling my service with Geek Squad and I will never darken their doors at Best Buy again.”
“wish i could give less than 1 star. it is impossible to call the store. 1 hour on hold and no human voice. they are worse than the IRS at service. pick up the phone. 5 min - 10 min ok to be on hold without a human voice. over 30 min without a human voice......completely unacceptable. you will not be getting my business.”
“TERRIBLE!!!! Extremely poor customer service. In fact they don't have a department like that. It is a scam where people attend your call and says "sorry, this is all we could do". Never reaches the right place where you can log a formal complaint.
Our dishwasher broke 2 months back and there is no service yet, in spite of having a protection plan from Geek squad. After the long wait, I demanded an exchange and they don't have the product. They don't refund us full either. What they do is a partial store credit. No way to file a complain with their corporate. No email, No responsible corporate service to escalate. Geek squad sends to corporate, corporate sends to store and store tells it's online.
Store managers are literally rude as we did not purchase item from store, instead bought it online. REALLY? Rusty from Eldorado, Frisco, TX? Next time I will buy from your store sir, if you ever had the courtesy to listen to a paid customer's problem and try something from your end (at least pretend), instead of rushing to be rude, without listening and trying for a resolution.
NEVER BUY from WORST BUY. It was a mistake.”
“Got in today to buy an EVGA - NVIDIA GeForce RTX 3060 card. Was able to hit “Add to Cart” and got a message “This item is not in your cart yet. Due to high demand , we’re having everyone go through one more step before it is added. Please try again”. Waited until the “ads to cart”. Button came back and kept hitting it for an hour. Ot never said it was sold out. I tried n another computer and saw it was sold out. Went back and refreshed the first screen and then it showed sold out. What terrible, terrible, terrible programming...and I know since I am in the field. Totally poor customer service. So many other ways to deal with the issue of high demand without sacrificing customer service.”
