“Don't buy from them . We purchased a Sony TV and work well for over 4 years . Wife was watching one night when she heard a noise and couldn't figure out where it came from . After searching house came back to finish watching show and noticed lines in the screen . Next day called to have it looked at under the Geek Squad warranty and they told us that it was physical damage and it's not cover . Tried to explain to customer service that nobody was not within 10 feet around this TV that something else must have happened and they would not even listen to us . Asked for them to open TV and inspect inside and they refused saying they don't cover physical damage . No matter what I told them they would not listen to me and were very rude . Called Sony to have them look at TV and they don't have anyone authorized in the state of Maryland and told me that I could take it on a 5 hour journey to another state to have it looked at at my cost . Looks like Best Buy just lost a very loyal customer and Sony too , since I also purchased 2 other TV'S that were also Sony .”
“I had to order a tv...that I was not told was not in stock...until after I paid over 2k for it. Then when the tv never came in after an hour of fighting with people lying to me...one finally admitted to the TV being on back order. So I paid for a product that best buy did not even have...and can not get in. The store I paid in refuses to answer the phone. So now I have to drive to a store and request a refund. Worst customer service ever!”
“Can I give 0 stars? I will never ever buy from this company again. I bought a washing and dryer machine, with installation and haul away services included and the deliver have been rescheduled 3 times. Today when they finally came to deliver it, I found out that the drivers were only gonna deliver the machines and somehow the installation and haul away of my old machines were taken off from the order. Result: I have a washer and a dryer left in the middle of my living room. After calling to resolve the situation, being transferred to 3 different agents and staying on the phone for 1 hour, I found out I gotta call back tomorrow to reschedule yet again the service, since the order was not opened for editions. Worst service ever. When these companies are going to start to be punished for misleading the customer?”
“I have to add my HORRIBLE CUSTOMER SERVICE experience I had with Best Buy. My computer crashed on Sunday morning so I requested a Geek Squad appointment to bring in my laptop computer. I asked for the expected turn around time and told it is usually 3-5 days. The earliest appointment was at 6:10 pm - the fact that this was the earliest appointment for something as crucial as a computer fix says a lot about Best Buy's customer service. Anyway, I went ahead and purchased a back-up computer and planned to get it up and running right away. So, I called customer service and asked if there was anyway I could drop off my laptop when I picked up my back-up desk computer. After talking to a customer service representative who displayed no empathy, I convinced him to at least the possibility of the Service Desk where I would pick up my back-up would also agree to deliver my laptop to the Geek Squad at my appointment time. He said he would send the appropriate e-mails and get back to me. My appointment time neared and I never heard back from anyone. I was still somewhat hopeful due to the 3-5 days turnaround time is was told. I went to the the Geek squad desk and was told the laptop for hardware issues needed to be sent out and the turn around time was 30 days. Who could go without their computer for 30 days in this day and age? So, I wound up bring my laptop and back-up desk top home with me. BEST BUY IS A JOKE WHEN IT COMES TO CUSTOMER SERVICE.
In the end, I found a local computer repair shop, delivered my laptop on Monday morning, and had my fully repaired computer back to me on Tuesday.
MORAL of the story - don't use the Geek Squad.”
“The day of delivery I received a call from the delivery person regarding my washing machine to tell me that the machine had a large dent in the back so did I want the machine with dent or a new one? I told the person that what I wanted was what I bought, a new washing machine? I asked them when they would have a new undented one? They told me that they did not know that I would have to talk to the "office". The "office" told me that if I accepted the dented machine I would get a rebate of $100. I took the dented machine and surprise surprise, no rebate! I have tried to contact with them with no success so the conclusion is that this company is a ripoff. There are plenty of other places with better prices to buy so my advice is "buyer beware" this is not a good company!!”
“Being a Best But Elite member for many years I will drive to Covington La to avoid having to go to Best Buy in Hammond La. The people are unhelpful if you can get one to help you. Of course the 4 people playing on their cell phones in the phone and accessories department will page someone for you who never shows up! Trying to speak to a manager was impossible! In a day and time when I can get anything Best Buy has from Amazon for cheaper I believe I will finally give up on Best Buy!!!!!!! Horrible Horrible service and no longer the Best Buy!”
“Buyer beware! Best Buy has only a 14 day return policy and if you actually open the box to try out your purchase (ours was a $40 otterbox) you can't return it at all. I've spent thousands of dollars at their stores (phones, computers, tv's) but after this they won't get another dime of my hard earned money.”
“I purchased a Samsung S20 phone from Best Buy through Sprint. I spent hours on the phone with Sprint complete and they determined it was a defective device. It was looping the same update for over 12 hours, apps weren't copied correctly, etc. I returned the phone via mail the following day and they received it 2 days later. I was notified via email AND via chat that I would receive a full refund within 5 to 7 business days. I just found out yesterday that I was charged a $45 restocking fee which is ILLEGAL because it was a defective device. I spent HOURS on the phone with incompetent people who kept transferring me and finally called corporate. The switchboard operator refused to help me and kept putting me in the cue. I finally spoke to a man who promised me this was a mistake and everything would be refunded back to my card. He told me it was a system error. After almost an hour he informed me that it was done by the store who handled my return. He told me I would have to go into the store and ask them for a refund. First of all, I am DISABLED. I CAN'T WALK or drive. Secondly, there is a WORLDWIDE PANDEMIC. And lastly, I live in LOS ANGELES where the hospitals or overflowing with cases. HOW WOULD I GO TO A BEST BUY STORE??? WHY WOULD I OR SHOULD I HAVE TO DO THAT???? THIS IS BEST BUY'S ERROR and I was promised a FULL REFUND. Charging me a restocking fee for a defective device is AGAINST BEST BUY'S OWN POLICY, yet I am supposed to drive to a store and get a refund?? When I called corporate back to get the name of the store that charged me, the operator refused to help me and would not answer my calls. This is DISCRIMINATION. I am a disabled person in the COVID hotspot of the world. I can't drive to the store and to ask me to do that in response to a mistake YOU made is UNACCEPTABLE. Having an operator laugh at me and refuse to answer my calls is discriminatory in nature and I will not stand for it. I want a FULL REFUND and an APOLOGY.”
“Worst experience ever!! Will never order from Best Buy online again for our business. Ordered a dryer for a rental property in January and the site showed it was in stock and available. The day of delivery after email confirmation of our appointment, it never shows. I call Lynn to be told it will be delivered on the seventh. It was supposed to be here between 7 AM and 1 PM. At 11:40 AM I get a call that they won’t be delivering it. At this point the residents that live at this rental have taken two different days off to be home for this delivery. And now no dryer. On calling in after a very long amount of time on the phone I was told that they contacted the warehouse and assured me that it would be in town on February 11 and would be delivered for sure on Friday, February 12. Guess what. I got an email today, the 11th, that my item was no longer in stock. I called and was given multiple different excuses hung up on after what was supposedly a bad connection though they confirmed my number and never called me back, and was told that they could get me the dryer I ordered March 18. A dryer that showed online it was available when I ordered it, and then promised delivery three different times and never showed. Absolutely unacceptable business practices.
The resolution, next time I order something from Best Buy they will compensate me for my troubles. Are you kidding me. Why would I ever order from you again? Thank you Lowe’s. I called they had one in stock as their website showed and they are delivering it for me tomorrow”
“Never ordering from this company again. They sold me a stackable washer and dryer, shipped it to my house without any mounts to stack the units. When the shippers notified me, they called Best Buy to see what the info was on the brackets and the customer service agent said I should have known about them, searched for them on their webpage and purchased them myself. I don’t understand why they wouldn’t have offered me these pieces when I was checking out.. or said hey, suggestion; this is what other people bought that you might need. It is Tuesday. They are telling me no one can help me until Saturday. I now have a washer and dryer unit sitting in my kitchen, not hooked up. I have Airbnb tenants checking in on Friday. Not to mention, the customer service guy got frustrated with the shipping guy and hung up on him. Was super unprofessional. I am now looking for a local handyman in my small town to help me install these units- after I drive 150 miles to go pick up the $40 bracket. Makes no sense. I have forever black listed Best Buy. I am hopeful they will go out of business because this level of inefficiency is a thing of the past. Good riddance.”
“Best Buy is definitely the worst store to buy. They should go bankruptcy. Not only more expensive on anything but also the worst return policy and reward point policy and bad customer services. I will never deal with Best Buy in my life and will tell all my children and neighbor the same.
I even do not want to give them one star but it looks like there is no zero start option.”
“Worst experience. Bought a cell phone on boxing day. They never delivered it. 4 weeks of asking them why. It showed on web as available at the regular price both at the store and online the entire 4 weeks. After 4 weeks they credited my credit card. I did not ask for my money-back. I wanted the phone I bought at a discount on Boxing day. Buyer beware.”
“I purchased a Logitec mouse. It didn't work. I attempted to return it and was told that I purchased it 16 days ago, and that their return policy only extended 14 days. I live in a small town 50 miles from the nearest Best Buy store. WTF! Not like I can get there every day.
They need to get a clue from Menards, Home Depot, and other retailers. I will buy from Amazon next time - no BS returns. They DO NOT stand behind the products they sell! I, my family and friends will no longer be customers of Worst Buy stores.”
“First off.Bought a car stereo .Free install. Asked how it was more then what I totaled in my head. Salesman put 130 install on the speakers .My appointment was scheduled at215.It is now 345 .They pulled my car in.It is now 4 .Nothing being done. Never again. Totally b s .”
“I ordered a stove to be delivered and installed. The night before I received a voicemail saying that my stove was still scheduled to be delivered between 12 and six the next day. I waited around and got everything ready. At about 330, I received a call from Best Buy but couldn’t pick it up quick enough so I called the number back. I spoke to some sort of customer service rep and he told me that because I didn’t pick up the phone fast enough they already rescheduled and would not be bringing my stove. After a long discussion, he told me that they could not call the drivers to tell them that I was home. None of this made sense. After a long discussion and canceling my order,”
“I was lied to and manipulated by a salesman in August of 2019 who tricked me into buying a protection plan for nearly $300.00. I bought a Microsoft laptop and was told that if anything ever happened to it within 2 years that I'd simply have to bring it down and exchange it for a new one, or a different comparable mode. Well, the first one I bought crashed right in front of me and the salesman in the store. He said "Oh, well this is an experimental model that has it's own T-Mobile card." He gave me another model that ran off home internet. That computer lasted only a few months before it crashed. I took it back and the salesman said we don't even sale experimental models and "sure," we can exchange it. Then when he had all the information in the computer, he told me the best he could do was send it back to the factory. I ended up buying new computer because I need one. They are so manipulative and dishonest. I've been going there for years with no issues, however the human race in general is going to Hell in a handbasket. Don't ever buy "protection," and I certainly pray for their salvation but won't be going their anymore.”
“Worst shopping experience ever! I placed a store pickup order on 20th, they said I could pick it up on 27th. But I didn’t receive the email on that day so I contacted the customer service immediately via website chat and they told me the item was already in the store and was prepared to be picked up the next day. Then when I contacted them again the next day, the other agent told me the item had been purchased by other customers?!! What’s the meaning of placing a store pickup order and paying for it in advance if you can’t hold my order? Now they just told me sorry there is nothing we can do for you! Still can’t believe they just let someone else take the item that I already paid for it. Horrible service!”
“Never again. Came in with my lap top as I couldn't get it to hold a charge.....the agent took it to the back room maybe all of one minute and came back and said that it needed to be sent in for repair and estimated the cost of 1000.00 to 1300.00. He said I know its best to get a new computer. I went outside and called Apple Care and she said I needed to plug it in and they would have me push several keys and maybe it would be corrected. I came home and plugged it in and it has not even been 40 minutes and its 82% charged. Guess the guy did the test but told me I needed a new computer. Its just 3 years old.”
“I am so disappointed, I don’t know that I can in good conscience purchase from Best Buy again. I’ve been a faithful customer for many many years, since circuit city died and Best Buy came in as the Goliath they are.
We purchased a new dishwasher in February of 2020, it was a Samsung. I won’t make that mistake again, but that’s only part of the story.
The Samsung was on sale, it was an open box item. Little did I know. We were buying a defective model. This model was returned for some reason, and I believe we found out why. We just didn’t learn until after a while.
The metal seal that holds the gasket in place on the bottom right corner came loose, so the bottom drawer would no longer slide in. It was rendered useless in a period of about 11 months. But hey, it happens, we were smart enough to purchase the geek squad warranty. So, I called them up and was greeted by a friendly voice, the gentleman offered me an exchange, all I had to do was go to the store and they’d replace it, like for like, since it was not repairable.
Sadly, a simple exchange was not possible. They did have one in stock, but since we got a “deal” on the dishwasher, we were asked to pay the significant difference. We bought an open box, and since they didn’t have an open box one, we had to pay the retail price. After some discussion with the store manager, we opted to have them give a full refund while we decided what we were going to do.
Well, we ended up buying a different dishwasher, a Bosch this time, one we’ve owned before and loved. It was on back order, so we had to wait for some time. They sent someone out to pick up the broken dishwasher, he was willing to install the new one, but.. it hadn’t arrived yet. I was frustrated, but oh well.. we moved on.
We originally had a delivery date of 1/23/2021, but then the date was pushed to the 27th which was frustrating. We dealt with it.
Today they delivered the dishwasher, only to find out the front door was dented in the upper left corner. They weren’t prepared to install since we hadn’t paid for it. But. When they took the other one, they were willing to install it free of charge? How does that make sense?
I digress.
Now we have a dishwasher that’s damaged, so we call for a replacement. Which is great! Except.. it’s no longer available.
I can’t express enough my frustration. I am an elite plus member, and have been for many years. I’ve convinced many of my friends to make large purchases there, but I can’t do that anymore. They don’t stand behind their geek squad.”
