“Would not have even given them one star if I didn’t have to wanted to buy a cell phone from them twice with their promo that was on their website which apparently isn’t real time so I phoned them to get my activation started was supposed to be an hour they got back to me for hours later and told me that promo wasn’t good anymore and by then they had changed the promo online”
“My latest experience with Best Buy has solidified the fact that they don't care about customer service or about individual experience. Due to glitch in their system they kept canceling my installation appointment 4 times in a roll. That resulted in many hours on chat/phone to reschedule, multiple days taken off from work to accommodate their availability and at the end the installer showing up at the wrong address despite the fact I spent 45 minutes on chat a week before that to correct it. After showing up at the wrong address 2 hours after the time frame provided for my appointment, the installer canceled my appointment once again. Customer service had me on hold for 90 minutes to speak to a supervisor who couldn't offer anything other than rescheduling the appointment for another 10 days in the future. I will never, ever buy as much as a $1 item from Best Buy. They do not care about customer service.”
“Customers treated unfairly. I bought a printer and they told me five or six days out and a person behind me bought one and because she is a Geek Squad member they said oh you get yours quicker because you are a member. This person has her printer and I've not even received an email notification for shipping yet. This is an unfair practice and it's telling you a message if you don't have the extra money to sign up for Geek Squad, you are not treated equally as a customer. Not Good! What they should have said is you are my customer and I'll get that printer to you right away and I was with the other person so I know this took place.”
“It was Atwater village store, LA.
The worst ever ! I had to read these reviews before this happening. I ordered a bunch of appliances , more than $6,000, making a new credit card account to get 10% back for a new credit card customer. It was pretty painful time but I got finally a good price and ordered with the new card.
So I've just ordered and they will deliver after several weeks. Bruno helped all these for me.
The next day, I got there again to see if I can exchange the refrigerator with the other model , just one out of 6 items.
Jonathan was there and Bruno was off that day. Jonathan said it's is possible and did something for this. And then, he said that I can change the fridge but to do so, I have to cancel the previous order and reorder everything. I said OK and thought it would be the quick and simple way for saving our time and systemic efficiency.
Definitely I said I made a new credit card 2 days ago and he also saw my card account paper and checked thru his file which was saying that this was the first order of a new card member. This means that he was definitely or should be aware of 10% reward that was my first priority because he is a sales person who is selling this 10% promotion everyday.
And Jonathan's attitude was pretty bad keep saying that Bruno ,, bla bla I don't know bla bla.
I understood a little, it looks like he was unhappy for other college's job. But I didn't complain for this.
Anyway he canceled my first order and made a new order list. Can you imagine what happened next ?
He told me that I've also lost my 10% reward and I can't go back to the first order. Now he told me this. He didn't warn me or explain anything before asking if I cancel the first order. I got there to exchange just one of 6 items before the shipping. I didn't even think of canceling-and-reorder method, which he brought up.
He definitely knew ( 100 % sure) in advance that I was gonna lose my 10% reward if I was going to go for canceling-and -reorder method.
Who wants to lose the 10% back ($600) to just exchange one item's model ? Nobody is an idiot for this thing.
I believe that he knew all of these consequences from the beginning and willfully didn't say anything from the beginning. It was impossible not to know I was gonna lose 10% reward , because they are selling every day the-new-creditcard-10%-reward promotion that I couldn't anticipate this result.
I don't need to tell the end of this story. As you all imagine he kept saying it was my liability because I agreed to cancel . Of course they didn't apology for his negligence or ignorance. He just kept saying that I cant not go back to the first order now, Never.
Where are salesmanship, due care, due diligence in these guys at Atwater store ?”
“We were buying a TV at the Bosie Best Buy and I saw the clerk was proudly displaying that he was an Anti Police Marxist and a Racist by the pin he had on his shirt. I always liked Best Buy, no more.”
“I called today to purchase a iMac, I was told they had one at a store that was futher away than I wanted. Gave them my credit card and drive 1 hour and 20 minutes. When I got there they told me the order was not ready. I told the clerk I would look around for a few. Went to where the Apple products were and bought a iMac. Went back to the customer service counter and canceled my original order. One hour and 20 minutes is plenty of time to get the order ready. Only reason I chose Best Buy is they were closer that the Apple store to where I live.”
“I ordered a Samsung TV on March 15, 2021. Bestbuy delivery service is completely terrible. They provided the delivery date to me four times, but they kept missing the delivery all four times. On these four different dates, we had to stay home from 7am to 1pm waiting for them. The bad thing was they didn’t call or let us know that they were unable to deliver the tv. They kept rescheduling and they kept undelivered. I don’t know how Bestbuy can survive on this competitive business with this kind of service.”
“The laptop gift was stolen and Best Buy failed to do an in-depth investigation with UPS. They did not ask whom signed for the package. They just accepted the proof of delivery from UPS. Needless to say, they did not want to provide a refund or replacement to a loyal customer.”
“We brought our truck in to get a system put in it. They told us it would take 2 1/2 hours to finish then we found out the guy who sold us the speakers and stuff sold us the wrong size speakers the box was to big for our truck then they couldn't figure out how to put the speakers in the truck until I got off work and came down there. They told us it would be about her 2 hours well 7 hours later and it still wasn't done. This is the worst experience I have ever had and it's not my first time getting a system installed in a vehicle. My kids missed there boxing practice and my fiance and I sat in the store waiting forever. We were tired and my fiance works nights and didnt even get to sleep before work. We should have gotten a free gift card or something because best buy employee sold us the wrong stuff and it took forever to install. Iam so mad and won't ever have anything installed again and to think I was going to buy a car alarm here lol not anymore.”
“No support. No phone calls back. No one answers the phone at the stores, ever! Got one person to pick up after about 30 calls and wanted to speak to a manager. They won't let you. Left a message, never got a call back. Still haven't got my tv installed. Still haven't got a refund. Absolutely the worst service of any company I have ever dealt with. 0 stars!”
“Gabe in computers assisted with the correct lighting USB cable. I was not familiar with the store layout. Was walking aimlessly and Gabe asked if I needed help. He showed me exactly what I needed and checked me out at the register. Thank You, Gabe for your kindness and professionalism. Store# 829.”
“I will never buy anything from Best Buy again. I understand that like me Covid has presented many challenges to your operation. As an un-vaccinated 64 year old I have tried to limit my shopping to online. We were at the point we felt we needed to have a printer at home as we thought that working from home maybe a permanent thing. Now that we are scheduled for the vaccine we are looking at getting back in the office within the next month or so. That means we no longer need or want the printer and returned it un-open.
The order itself was an issue as I ordered everything on line, printer and replacement ink cartridges with the intent to have everything shipped to my home, but no Best Buy just wouldn’t allow that. I had to come in to the store for the ink cartridges.. I get notification to come in and pick up my ink and what do I find. They have only one of the two cartridges I ordered and now I have to come in a second time. I ignored the second notification and they canceled the cartridge off the order. I am now making my second trip in to Best Buy to return the printer, brand new, never opened and do I get my money back. Nope! That’s not how Best Buy works unless you are an elite customer. Screw it.
I WILL NEVER EVER BUY FROM (not the)BEST BUY AGAIN. I WILL TELL ANYBODY AND EVERYBODY NOT TO SHOP AT (not the)BEST BUY EVER AGAIN. That kind of poor customer service does not deserve to be in business. I just threw $238.59 down the toilet. Another causality for the pandemic.”
“I had a horrible experience at Best Buy in Sherman Oaks. I asked for a product and the person wasn't sure where it was. He suggested that I go downstairs I had no where to go and nobody was around to help. Then I went upstairs to look for what I wanted. Looked around for help. They need to get more help. I finally found someone and she was of no help so I simply left never to go back.”
“They promise a date for shipping so you can buy the item and then they decide to change the date and not delivering it on time. ITS A SCAM I feel fooled because the reason why I pick the items is because of the delivery promising day. You suck at making your promises. Unfortunately I felt again because is not the first time they do this to me. Don't fall for the delivery date ITS A SCAM.”
“We scheduled an appointment with Geek Squad to get our laptop fixed. We expected a Geek Squad technician to take a look and give us a diagnosis. Instead, at this required 20 minute "appointment" it was just a person behind the counter plugging and replugging in the adaptor then ultimately telling us it will be free of charge and covered by warranty, which of course we were thrilled with. So we leave our laptop with them, believing that it will be fixed and free of charge under warranty (we even signed a form stating so). A week or so later I get a call from Geek Squad telling me to pay $700 to get the laptop repaired! If this had been diagnosed at our original Geek Squad "appointment" and had I been informed that it was going to cost me more than what I paid for it, I never would have left my laptop with Best Buy (and they know this). It is a complete BAIT AND SWITCH. I declined the repair and they make you schedule yet another "appointment" just to come pick it up. I am already miffed at this point for the broken promise to fix the laptop, I arrive at the store and they have the gall to charge me $35 for "shipping?" At first he says I signed a form that says I have to pay this but when I asked to see this form he refused and said I would have to schedule another appointment. Well I read over the copy when I got home but it says nothing about paying a $35 "shipping fee." When I voiced my dissatisfaction with how the whole thing was handled, this "manager" with ZERO customer service skills begins telling me and my son that he will call the police if we don't pay and saying it was OUR fault that we broke the computer and we should've known better about what was wrong with our laptop. Excuse me, isn't that YOUR job, and isn't that why we took it to Geek Squad in the first place, to find out what's wrong and to GET IT FIXED? My feeling is that they make these grandiose promise so you leave your computer with them, then once they got it in possession they figure you'll be desperate enough to pay the money in order to get it back. In my opinion, they operate like con artists. Plus you can never call the store direct, it just gets connected to a call center whose representatives hung up on me TWICE. My 15 year old son had more manners and maturity than this manager at the Rockford Best Buy. NEVER AGAIN. After reading others' comments it made me see the common themes when dealing with Best Buy: Not delivering on promises, lack of disclosure, misinformation, poor customer service, baiting, dishonesty. HOW ARE THEY STILL IN BUSINESS???”
“I purchased a new washing machine. Once it was delivered I was told that it can't be hooked up. I was never asked...or told by the Geek Squad that only wall installations are done. Had I known that. I never would have purchased my machine from there. This is an unprofessional and undisclosed practice. I told the young lady that I spoke to that you have to ask the customer about their home installation setup. Wall setup or under the sink setup. I wasn't asked either. I now have to additionally pay a plumber to hook up my machine. More money out of my pocket. Geek Squad...you guys stink!!”
“Best Buy SUCKS! Trying to purchase a new xbox series console is impossible. Store personnel are AH's! They refer customers to go online, but the site ALWAYS states 'sold out'. Store personnel joke about how they got theirs, but don't explain how that is possible. They state they are sold out as soon as they arrive, but they don't explain who gets them, how, etc. AH's!
Start an equitable pre-order system.”
“I bought an extended warranty on my MacBook Air. Had a problem and walked into the store and was asked if I had an appointment. I said no and was told the first available was two weeks away. I went down the street to CRS and the problem was sorted in less than five minutes. Geek Squad is USELESS. Never pay the extra.”
“This only star goes to the agents I have chat with and the Geek Squad for being so responsible and professional. I give you 5 starts guys, this is not your fault. Unfortunately the person in charge of deliveries messed up big time with ours. I bought a dryer one week ago, on a Wednesday. The delivery was going to take place on Saturday between 12:30 pm and 4:00 pm. The dryer never arrived. When I signed in to my account I got a message saying that I had to reschedule. So did I and the earliest day the system offered was the next Wednesday. The Geek Squad showed up thinking the dryer was here but It wasn't. They were very kind and called customer service for me. The lady over the phone suggested that It was my mistake because I rescheduled service instead of delivery. I got so mad at her, there were no other buttons to click on the website but one, at least this is what I saw in my phone, I don't know if from a computer looks different but in the phone just one place to click on. She said she couldn't do anything about it and that I would need to wait 24 hours for them to resolve my problem and that as a courtesy, they would send me a $50 gift card. This sounded ridiculous because my time has definitely more value. I am washing in the machine and drying in the rack which takes longer and is not suitable for towels. This is the week of Spring Break and I haven't taken my little one anywhere waiting for my dryer. And for Best Buy this a a $50 bucks issue. Well, It is not. At this point I don't even know when I am going to get my dryer, nobody can tell. I won't buy in BestBuy.com again, at least until I know they are giving an outstanding customer service and this will take time. Whoever is in charge of the logistics is ruining the company. And I find ridiculous that before a situation like this, nobody can resolve the issue, there is not trace of who is delivering the appliance, they don't know anything. One of the agents even said that sometimes the guys in charge of the delivery cancel it because they don't have the necessary tools or they find a damage in the product. This shouldn't happen. This is mediocre.”
“Broken promise and poor customer service. Best Buy price matched a laptop computer while I was on a chat with a live agent and that took 45 minutes. I informed them that amazon prime guarantees the product at my door with in 24 hours. Never have I had an issue with amazon they deliver. The Best Buy agent assured me I would receive my product within 48 hours. Since he worked so hard for my business an I felt if I had an issues with the laptop it would be easier to deal with a local store then with Amazon so I decided to go with Best Buy. At my age I should know if the wheel isn't broken don't fix it. I should have stayed with Amazon. So now that I spoke with a Best Buy agent he reassured me the item will not be here on time and will be here before April 1st. Almost a 2 week window. I told them ok I will cancel the order and they informed me that it is in delivery status and I can not cancel (what a joke). Amazon you can cancel and order at anytime. The company should not advertise or make promises they can not keep. If the problem is because of the pandemic then don't advertise on a promise you can not keep. So another words I feel I have been lied to and that doesn't go over well with me. I understand why business price match because of Amazon but at least Best Buy can not deliver what they promise. So in the future I will stick with Amazon Best Buy lost yet another customer. Oh and I will be returning the computer and getting one off Amazon. I should have read the reviews before deciding. good thing I used my Visa at least I am protected.”
