“I placed my online order without a problem. It was when I called customer service to change the order that I ran into problems. Wait times to speak to an associate or interminable. I got a run around, with each associate telling me I had to speak to someone else (which of course entailed another long wait).It took me three days to reach a member of the geek squad, who gave me information I could use to solve my problem. I will never use Best Buy again. Customer service is abysmal.”
“"Sorry to hear that you had a bad experience with Best Buy, What went wrong?" Like Best Buy cares. What a joke!
Poor communication, tried to over charge me(got a gift card after numerous phone calls listening to horrible music while on hold and a partial refund on my Elite membership when I canceled today, original installation knocked out my Sonos system as the tech did not know what he was doing, with few exceptions(I talked to many) phone answerers, area managers and those that came to the house demonstrated a lack of giving a damn(ended up calling Sonos and got that problem resolved), 7 months after my purchase of Lorex security cameras I am having trouble with the main screen. Despite being an "Elite Service Member" I was told I would be charged for an appointment for trouble shooting(was not originally explained), phone calls not returned despite pressing 1 and hearing I would get a call in 6 minutes. That was about 2 hours ago, and in general(with a couple of exceptions, customer chat worked . Only had to chat with 2 people this time) terrible customer treatment, service and a lack of professionalism. Was suggested I unplug and replug my Lorex set up or call Lorex. All smiles when they get the money. After that misery!
I canceled my membership.
AVOID doing business with this company. Saving a few dollars up front is not worth the aggravation to follow.
Avoid Best Buy as there is nothing "Best" about the experience with the company!”
“Service sucks !!! Can’t get anybody to help with installation … Then you the number on box and it’s overseas… they can’t speak English … will not buy nothing else in Best Buy !!!!!”
“We could not be happier with each and every visit concerning this particular store. I highly recommend others in our area to check out this store due to awesome customer service!”
“I'm angry at their delivery services. I had ordered a washer/dryer. They came out and said that they wouldn't install because they thought I should have a new gas valve. I got the new gas valve and rescheduled the delivery. Best Buy delivery came back two weeks later and said they wouldn't install the washer and dryer due to the fact the wrong dryer vent was ordered. Why didn't the delivery driver tell me that two weeks earlier when he came out the first time? AS the old saying goes, "Haste makes waste". They didn't even take the time the first time they came out to tell me everything that was wrong. They wasted my time. They wanted me to reschedule a third time but I decided to buy elsewhere as the delivery driver had scratched my walls the second time he came out. I had just spent $3,750 on painting the entire interior of the residence! They told me that they have a company called Sedgwick for insurance for such things but Sedgwick doesn't even call me back and won't email me back. I'm also using this property as a rental so each week I don't get my washer and dryer, Best Buy is holding up my business. I'm loosing rent money too! Also, a lady I know was out near the street when the delivery guys drove up and she told me one of them was complaining about his job and said that all he did was work, work , work. I think their delivery drivers should get a job elsewhere as they do such a poor job.”
“I will never buy from this store again!!!’ I wasted 8 hrs of my time with a delivery that never happened like it was suppose too!! I have now also closed my Best Buy account”
“I ordered a piece of equipment and they shipped it without the power chord. Now they are saying they cannot ship me just the power chord. They said they didn't sell the power chord alone. That is a lie. And I now have been hung up on twice by their customer service team.”
“The phone I bought from Best Buy was NOT a good buy. Paid way too much money for a phone that can't do anything right. It's far too slow. Most irritating. Wish I had went to a different store or bought on line.
Best buy phones are all completely obsolete and way overpriced.”
“I ordered LCD TV through Amazon. Due to personal reasons, I delayed opening it until a week after Amazon's 30-day return window. No damage was noted to the packaging or the TV, but when powered up it had the shattered LCD symptom. Wrote Best Buy twice via Amazon to ask for mercy and got nothing, not even the courtesy of a reply. I now don't trust electronic merchandise via the Amazon marketplace. The lesson is to open any package and check it out immediately upon receipt. The lack of any consideration on the part of BB or Amazon is why I will not be buying Amazon marketplace electronics ever again.”
“My iPhone 12 (under warranty) was not working properly. Apple Support suggested we take it to Geek Squad at Best Buy because our nearest Apple store is several hours away. Best Buy kept my phone, they were supposed to order the parts to be replaced on my phone, fix the phone at the store and call us when it was ready. Since our local Best Buy does not receive phone calls, according to the recorded message you get when you call the store, we had to go back to the store 3 days later when we hadn't heard any update. When we went back and asked about the phone, they told us someone had mistakenly mailed my phone to Apple in California, that they would have it immediately sent back and it would be ready 2 days later. 2 days later we returned to the store, the phone was not fixed, it wasn't at the store, they didn't even know where my phone was. They blamed Apple, saying Apple hadn't sent them a tracking number yet so they couldn't tell us where the phone was. The employees were indifferent, unmotivated, and unapologetic, had no sense of urgency, and couldn't possibly have cared less about the entire situation. 5 days and counting with no phone and now it's missing when it shouldn't have even been sent to Apple in the first place. Unbelievable. I would give them ZERO stars, if that was an option.”
“Ordered and paid for washer/dryer and chose delivery date. Got several reminders and confirmation texts/ emails about delivery date. On day of delivery got text and email stating out for delivery. However I got a call that the delivery driver had injured himself and I should disregard the out for delivery notification and call Best Buy to reschedule. I called to reschedule and got date 10 days later. 30 min later I got an email asking to schedule delivery. I called them up saying that I had already rescheduled. It seems the previous call amounted to nothing and I had to spend another hour getting it rescheduled. This time I was told that the dryer was on back order. I asked why I needed to deal with back ordering when supposedly my order was out for delivery and was only delayed by the driver’s injury. It’s not like I was placing a new order. No good answer. Rescheduled 23 days later. Then got a call again saying that the agent who rescheduled the delivery apparently didn’t do it right so I need to reschedule again. All day spent on the phone with incompetent customer service. I would avoid ordering from Best Buy at all costs”
“I purchased a dishwasher from this company. I picked it up and installed it at my home. It was missing one of the racks. I contacted customer service multiple times and was refused any accommodation or assistance. I never even received an apology for the inconvenience. I then contacted the company that makes the dishwasher and they were happy to ship me the needed part. Take note Best Buy that is how you keep customers. Do not waste your time here. Order it directly from the company or Amazon because this company has no values.”
“I ordered my new TV on the internet and paid. I arrived at the Brandon, FL Best Buy, pulled into the parking lot. I gave Janet the paperwork for my order in the parking lot after she finished helping another customer. She picked up my new TV, brought it to my car in about 15 minutes. It could not have been easier. Thank you Janet.”
“If no stars was an option thats what I would give, I ordered a fridge on the 20th of June, my first clue this was going to be a nightmare experience should have been the fact it wouldn't be delivered until July 12th, July 12 comes along no item no notification, then I am told it was damaged, so it would be the 16th, 16th comes around still no Item, then told it was arriving on the 26th, then no item again ,then told that it was arriving on 30th, so once the 30th came around, I decided to make sure I called every hour to verify that it was in fact being delivered on the 30th, they assured me it 100% was and that I should receive it by 9pm, my intuition told me it wouldnt be, and I was 100% right, so I call this morning to find out my order was cancelled, the best buy rep made the claim they sent the email early morning that it was cancelled, but could not tell me why they also insisted it was going to be delivered all the way up until 9pm on the 30th (remember I called every hour until 10pm) and the kicker is they cancelled my order and kept my money.”
“I recently bought a Samsung TV from Best Buy. As a native Minnesotan, I like the idea of supporting a local company... even if it's a big one.
The sales representative was knowledgeable and helpful. The purchase went smoothly. We decided to use a different company to mount our TV because they were astonshingly cheaper. (mycablemart.com)
After it was mounted, the installer noticed that it appeared the TV had been used before. It was covered in handprints and had someone else's Netflix account on it.
I tried to contact the store I bought the TV from, but they weren't taking my calls. I was put through to a call center. The person on the other end of the line told me that we could exchange the TV or Best Buy could compensate us for a portion of the cost since the TV wasn't new.
After working through this situation, it was determined that because I made the purchase in store, I would have to go in to the store to resolve it. Ridiculous and annoying. When I went into the store, they said they would only do a trade, not compensate me for the difference between a new and used TV. I asked, since the TV was mounted, if they would put the new TV on an existing mount. Nope. Since we didn't buy from them, they wouldn't do it.
This low level of customer support made me walk out the door very disappointed. My family is very good at boycotting stores we don't like. Best Buy just got blacklisted. The next TV, appliance, phone accessory, whatever that we buy will not be from them. In the end, they got to keep the price difference between the two TV's because I won't haul in the one we bought (it works fine). Their gain on the transaction by not compensating me for the difference in price between a used and a new TV? $40. This is a net loss for their company. I will definitely not buy from them again and discourage friends and family from shopping with them.
That being said, if someone from Best Buy were willing to contact me to resolve this situation appropriately, I would be willing to modify or remove this review. Maybe even shop with them again in the future. Let's see if they vaule their customers.”
“We worked with assistant to purchase a TV. The attendant Highly recommended 43 inch tv and we were ready to purchase the one he sold us on.. then says “oops all out!”
Know your stock sir before you waste our time!
Asked to find another store close to us for tv he recommended… “ oh Jeeze all out, my bad””
“The Best Buy technicians are worse. They had come to deliver and install a Fridge and cooking range. First of all, they crashed and brought a tree down when parking. They literally do not speak English, so we had a hard time communicating. Could not answer any of our questions, and told us to read the manuals.
Awful experience.
Next we requested a service to reverse the door of the fridge, again same story. Could hardly communicate and now it seems the door isn't installed right. Again awful experience.”
“Long story short. Best Buy’s customer service is awful. The day of my delivery I received an email that it was cancelled. I spent over 6 hours (mostly on hold). I was hung up on twice by the customer service reps. I emailed the CEO twice and never got a response. I was offered some sort of monetary compensation which was never followed through on.”
“The literal worse company, the worst customer service, the worst online shopping experience, the worst. I ordered a Mac note book supposedly open box from one of the marketplace sellers. First order I placed was on 24th. Said pending on 25 I chatted with a rep who told me to call a number. I was told by the phone rep how did I get this number. Waited for email where it had same number. They Told me there were issues with payment “incorrect address” nonsense to say the least. I obliged and gave new card. The 26th I heard nothing I called again they told me order was canceled because my address was put in too many times🧐 what?? Ok?... so I asked if I can reorder again the rep said yes would be best to reorder. I did. The 27th I logged in only to see the words canceled AGAIN. I CALLED FURIOUS. I admit I was losing it at this point I chatted and surprise surprise I was told to call. I did she kept telling me that I placed too many orders in 24hrs and that system though I was a bot. Righhhhht. Ok? But an employee told me I should reorder. what to do can I speak to manager? Nothing managers can do for canceled order she said yelling and kept me on hold after she tried to get me off phone I refused and said I’ll wait for manager. No manager. Ok. What do I do?? No solution I suggested can I place order with you with a new credit card to make sure no address problems. She says ok. I place third order on the phone. I asked her to send me a link to review the conversation she said yes hesitantly and DID NOT SEND EMAIL. why would she she yelled and told me can’t get manager was utterly unhelpful of course she doesn’t want me to review. A few hours later I logged in just had a feeling and guess what it said??? ORDER CANCELED. I said ok calm down I looked online and item was out of stock, maybe that’s what happened. I ordered my fourth order still hoping like an overzealous idiot it’s gonna work after all I’m using same credit card I bought iPad with last year. I wake up today the 28th. ORDER CANCELED. I called. The system BANNED ME. because I ordered too many times she says I was blocked when 3rd order was placed. So when I asked the lady on the phone can I place an order with her and she happily said of course ma’am. She knew I was going to blocked. They started a case. I don’t care though. I just got a Mac open box in apple store for 200$ cheaper hahah I realized everything happened for a reason. I would never recommend online worst experience so glad I dodged a bullet.”
“Consumer Fraud = Best Buy. Ordered an expensive oven and put on Best Buy credit card on May 21. Delivery set for July 26th. Received statements from credit card in between and kept account current by paying credit card. Best Buy cancelled order and delivery 1 hour before delivery saying item wasn't available from manufacturer. Wouldn't they know this prior to one hour before delivery? Of course they did. Wasted almost 3 months of my time. Also, refund for order happened on day they cancelled delivery. So Best Buy kept $3,500 for two months and took my payments.. Shameful...will never order another appliance or even any electronic for that matter in my lifetime.”
