“I searched long and hard for a new desktop computer. I decided to purchase from Best Buy ONLY because their website said it would be delivered today, 6-3-2021 (purchased over web on 6-2-2021). Overnight I received an email stating "Delayed", no reason given, and that it would be delivered by 6-17-2021. Still no reason! It went on to say that if this was not acceptable I could cancel the order. I went on-line to chat with their person who over numerous paragraphs told me that the 6-17-2021 date was correct, and that I could not cancel the order until it arrived and I could refuse it. Their email also said they would not charge my credit card until shipment; a lie!- I understand they did not "charge" the card but they did put a hold on the sales amount. What in hell is the difference. I could not be more dissatisfied with the company. I have bought from Best Buy for years but this is the last time. Deception and lies are simply not of any value to me!!!”
“I Recently Bought A Phone With The Activation In Regard To Provider And Just Wanted To Apply Gigantic Complaint Opposing A Best-Buy Employee @ Store#120 Located By The 1950 Santa Rosa Avenue, Santa Rosa, Calif. 95407 That Is Named "Alex" Being A Mid Or Late Twenties Going To Early Thirties Pasty Toned Caucasian Male With The Dark Blonde Short Hair Around 5’8” With The Hefty Figure And Works By The Phone Field. “Alex” Being The 100% First-Class Quality Rudest Best-Buy Employee In The United States Of The America Does Not Believe In The Golden Rule And Has To Be Right Never Wrong Always To Get A Bunch Of The Final Words And Brings Only Gloomy Personal Issues To Labor As Far As Each Day Of The Long Calendar Month. “Alex” Is Totally Connected Always Being In The Middle Of All Opposing Dramatics When it Comes To Multiply Problems Tied With Employees And Customers For A Local Branch @ 1950 Santa Rosa Avenue, Santa Rosa, Calif. 95407. “Alex” Is Completely Filled With The Hard Glaring Eyes To Match A Negative Motivated Animosity Of The "You Are Invading My Area Of The Operation" & "Why Are You Bothering Me With Questions" & "You Will Never Earn The Right Of My Help" As Well As The Quick Reply Of No Longer In Stock For All Items You Are Looking For To Create A 100% First-Class Liability Problem For A Cathodic Merchant Filled With The Many Terrific Individuals That Are Five Gold Star Quality Customer Friendly Oriented In The Community Of The Sonoma County. "Alex" Being An Employee That Has Been With The Best-Buy For At Least Half A Year Has A Completely Sullen Behavior And Hates The Daily Grind But Will Never Quit To Always Be In A Real Grouchy Mood With Horrifying People Skills And Likes To Get Beyond Aggressive With The Customers In Regard To Phone Field With The Continued Verbal Fighting By The Check-Stand As Well As Being A 100% Tyrant Bully As Far As Being More Than Narcissistic, Enormously Oppressive With A Superior Approach Demeanor To Abuse With The Power And Run Of The Process Just Like A Crude Toward Others, Degrading, Apathetic, Heart-Empty, Negative Attitude, Condescending Maniacal Syndrome, Looney, Irritating, Diabolical, Abrasive Callous Arrogant Monster That Really Enjoys The Opportunity To Lambaste As Well As Chastise Ordinary People Being Customers In The Community Of The Sonoma County. I Definitely Contacted A Branch Manager @ Store#120 (1950 Santa Rosa Avenue, Santa Rosa, Calif. 95407) That Gave Me Just An Empty Promise When It Comes To Discipline For This Individual Being Named Alex Of The A1 First-Class Liability Problem!!!”
“Absolutely the most miserable retail experience of my 63 years. I ordered a refrigerator a month ago. It came damaged. As they could not come back that day, they hooked it up for me to use until they could deliver another. They hooked it up incorrectly and it flooded my kitchen damaging the wood floors. Finally someone came to fix the leak (still no new undamaged refrigerator) and took one look at the hook-up and refused to fix it. After a week, I paid a plumber $150 to stop the leak, since it was so severe, I had to set the alarm to wake up in the middle of the night to empty the bucket. They delivered a replacement- it too was damaged and they never bothered to bring it in. Since then, I have missed 3.5 days of work, waiting for promised pick-ups and deliveries that never came. I have spoken to 9 different people and waited an average of 45 minutes on hold each time. Best Buy has NO CUSTOMER SERVICE and no way to escalate a claim. When you call a local store they tell you that they are not accepting calls in person at this time. Today the deliverymen called before they were supposed to (I am a teacher and told them I would not be available until 2PM). They then lied and put on the record that I told them there was nothing to pick up. I NEVER SPOKE TO THEM! All anyone can tell me is that they will schedule another date when I have to stay home and wait for them to not show up a 4th time. No one can help me. I have been credited for the refrigerator and have another company delivering another refrigerator tomorrow. I have no choice but to have this damaged leaking refrigerator put out by the road. This is Best Buy's problem now, not mine. My credit card company has been instructed not to accept any charges from Best Buy. I will never, ever order anything from this company again.”
“I would give less than a star but it seems to be the minimum. You guys are next level incompetent. Had a bad install. Got someone to come out to correct it and was told those are not our parts, I can’t touch it??? Do you really think I got a Best Buy install and then ran out and got different parts and messes it up. Still waiting for a correction but I am going to guess I am going to have to go out and buy parts and correct it myself even though I paused for the install and an install kit. You really have to work hard to mess this up this bad.”
“Bought a brand new Insignia refrigerator in March 2021, it broke down in May 2021. Called Geek Squad because I purchased 5 year protection they wouldn't schedule anything sooner than 5 days out. Called again begging them to take care of it sooner, I'm losing all my food and it's Memorial Day! they told me call the mfg, but Insignia is their brand. To make matters worse the last Geek Squad agent claim she was getting Insignia phone number for me then hung up on me”
“Ordered an air conditioner, on the day of delivery I get the dreaded, your deliver has been delayed.
Oh you think, no big deal it will only be a day or two then it will ship. The item is now sold out. Essentially my read on this situation is best buy sold items it doesn't have, and now they're out of stock, and all the orders are delayed, because they don't have the items.
I try to confirm this with customer service. I get told there is nothing we can do. I get they can't magically make my package arrive. However they mean literally nothing. They can't cancel the order, can't see if the item will ever arrive, etc. They essentially say if I'm going to get it it should ship by JUNE 10th. Otherwise they will cancel the order at that point, which will be way too long into the season to order a decent air conditioner.
So let me get this straight. I can't cancel the order, so even if I decided I no longer wanted it, because of the time to arrive, after I was already promised something different and was going to order elsewhere, I can't because they may eventually decide to ship it and I may end up with 2, and out 450$.
Only other store I've ever had this kind of problem with was Sears, and they even at least TRIED to make things right by offering me rebates, or coupons off future orders (and had a firm date for a new delivery, unlike best buy), and their customer service was notoriously awful during the end years. Best Buy can't even hit that low bar.
I've spent thousands of dollars at Best Buy, and I'll never spend another dime there again, and will be telling everyone I know not to as well.”
“Yesterday I had the Geek Squad install my new TV. What a great experience. Trevor was so terrific I can not say enough about the job he did, his respect for my home, his help with a new stand I purchased with the TV. He took the time to show me how to use all the features and said I could call or text him if I needed anymore help. What a great experience. Well worth the money for the service. Thanks so much Trevor in Bloomingdale Illinois store, your the best.”
“Went to local store in Burnsville, Mn. Wanted info on Sound bars. I was told I would a 30-45 minute wait. Went to Costco, talked to guy in tech dept got the info right away I wanted , in minutes. My last trip to Best Buy!”
“Went into the Happy Valley Best Buy yesterday to meet with the geek squad. I met with Matthew Gyles. Very knowledgeable guy. I didcussed the issues with my laptop and decided it was better to just buy a new one. So i went ti the computer department and decided which computer would work. I dicussed that i would be back to purchase the computer and drop it with him as we discussed the programs i would need and he could do this in a day.
This morning at 10 am i go back to the store and they did bot have any computers on the shelf.
I was sent to the thunderbird location to pick one up. I tried to just drop it at the geek squad desk but they want me to set this thing up call in make an apointment for them to do updates and etc.
Next i tried to call the Happy Valley Location to get it in. Guy tells me 3 DAYS. I need to make an apointment restart the process and that they cannot load the computer to add programs i need.
Best Buy needs to get its stories strait and quit hiding behind rules that keep people not wanting to perform their Job duties.
I do not have the knowledge or time to sit back and do the things to this computer to get it funtional for my needs. That is why i picked a store that said they were capable.
The it guys i see working would be fired for these responces.
So now after Best Buy has burned me. I will be discussing this situation with every body i know. Large design firms office pros, heavy highway, road and home building contactors engineers architects and a few of my politition freinds.
Being born raised educated in the Valley of the Sun since the 70s. It is absolutely amazing how many contacts you can make in a life time.
Frys electronics comes to mind. Well not any more.
If i did not have to leave any stars i would not.
Matthew. Good luck. If you need a job let me know.”
“Love best buy. I buy almost everything from them, but they need to improve and change the image inside the store specially on the big pictures or photos of the guy on them. Not good! Maybe a beautiful girl, butterfly or something else but not this ugly image!”
“Let Me just say that best But Customer Service is a joke.. First I don’t get the Item I ordered because imbecile in the Warehouse didn’t get My Item I ordered for My Friends Birthday in the dang Package. Then on top of that I had to call over 40 times within a 2 day period because Incompetent useless Non American Representatives not answering the phone properly or doing anything to help Me out other then make Me more mad by wasting My time and lying to Me and putting Me in hold for over 30 mins and still not getting anywhere. Best Buy Owes Me over 400 Dollars and I am now taking action against the Company for not refunding Me for an Item I never got. They will wish they had never messed with Me by the time I have Everyone I know including Myself leave tons of long and detailed negative reviews all over the internet and file conplaints with BBB and CRA and get My bank and Lawyer involved.”
“The sale's woman was saying she does not work in this area. She was too slow to do the transaction on my cell phone. She was not friendly and was reluctant to test the phone. She was just repeating that store charges $45 on a $119 phone if it is opened. Then, she just went to help another customer. Service is non existant, the woman was forcing a smile, and just aweful!”
“went to Best Buy in Surprise Az. today to pick up a brand new in the box never opened 55 inch TCL QLED . Would you believe when I got home and took it out of the box it had no power cord or remote, so I returned the tv back to the store where I was accused of stealing the power cord and the remote .I was told by a snotty little girl who claimed to be the manager that I would have to pay for the missing parts $65.00 and that I would need to contact TCL TO GET MY MONEY BACK... WHEN I ASKED IF THEY HAD A OPEN BOX I was told that they didn't have any but they found a cord and a remote to start the tv to make sure that it was working Well long story short when I contacted LCL THEY TOLD ME THAT BEST BUY SHOULD HAVE TACKEN CARE OF THE PROBLEM ..They were no help ..Better shop at WALMART from now on , or Costco ,they don't have a problem with returns”
“Terrible customer service. I ordered an electric range from the store. Scheduled a delivery. The delivery was never delivered, nor did I receive call. I rescheduled a second delivery. I received an automated call that I needed to call to reschedule. Now the range is out of stock. I was put on hold for 45 minutes to speak to a manager, and a manager never answered. I will not do business with BestBuy again. Now I have to wait over 10 days to get a refund by check.”
“Extremely disappointed at Best Buy delivery service.
I ordered a refrigerator and a washer/dryer combo for my new home, and I specifically noted that the refrigerator needs to go to the 2nd floor and washer/dryer needs to go up to the 3rd floor and stacked.
Best Buy sent 2 people on May 8 to deliver the appliances but they won't go upstairs, saying they need a 4-men team. Best Buy should have known better, but fine. I rescheduled the installation appointment for May 12th, and the agent said they will send a 4-men team and my appointment will be the first on that day so I can expect installation from 7AM to 9AM.
On May 12th, nobody came before 9AM. At 9:20 a two-person dispatch team called me and asked what exactly do I need them to do. Apparently the agent rescheduling the service on May 8 did not put in a request for 4-men team properly. So now I have to reschedule the service to May 14th. The delivery service department said they won't be able to confirm whether a 4-person team will be guaranteed until previous day at 5PM.
I will find a local appliance installation company instead if Best Buy can't do their job on May 14th. Will never buy anything from Best Buy again.”
“The worst after-sales service ever. I have a broken down refrigerator for 6 months, and they tried to fix it twice and couldn't or could not communicate with the people concerned, a loss of time and money, the worst ever”
“We have a 2 year old washer we purchased at Best Buy, the water drain pump went out on it, on March 19, 2021 Servise man came in on on March 29th ordered the part, 2 days later was determined part on back order or not available, on on April 29th was sent for resolution as no part available, today May 8 th , still no resolution, no washer! THIS IS NOT ACCEPTABLE, it is a ridiculous guarantee!!!!!!!”
“Don’t buy a insignia deep freezer from Best Buy. We bought one 2 years ago because our deep freezer died and we’ve never had trouble with their repair process. Will last week I called to schedule a repair because it wasn’t keeping the correct temperature. I was told that I would have to bring my 17 cubic foot freezer into the store to be repaired. They didn’t care that it’s full of food or the fact that I have no way of getting it there. So I lowered the temperature to -11 which is keeping my food frozen and I called local repair places no one repairs this brand. My husband and I decided to just go to a appliance store that we bought our refrigerator at and bought a new one that they will fix at our house if necessary. Don’t buy appliances at Best Buy!”
“In mid September of 2021, our family purchased 2 premium Sony TV’s from Best Buy. Sadly within a few weeks one of the TV’s developed problems that still has not been resolved as of this date.
I was told by the sales manager with a Geek Squad policy you are protected, I soon learned the 1 st year must be covered by Sony.
Calls to the Geek Squad number and customer service directed me to Sony who never stepped up to the plate, resulting in countless calls and emails requesting a Best Buy manager to intervene.
No manager was ever available when I contacted customer service, but on each occasion a call back with 24 hours was promised.
That never happened and no calls have ever been received to this date 5 months later.
Once the money is paid, good luck., that’s all they care about …. on to the next paying customer to meet their sales quota”
