“Don't buy from that store. The company doesn't care about you as a customer. I bought a range kitchen and I expected the delivery for August 18 but it never came. I called customer service and they never attend, the wait is infinitive, I went to the store and David the assistant manager attended me, the store is Hixon's in Chattanooga, he told me he would call me and he did not call me, he did not I solve nothing. I am still three days later without the gas range. I would never buy again in that store, and I would tell all my friends and family not to do it too and save themselves the trouble,”
“Bought a clothes dryer and it was never delivered. Spent hours in the store with the manager while he was trying to contact their delivery service. He said he would call me the next day with moree information. He did not call. I called and was told he had taken the day off. Asked for the Assistant Manager and she never called either. My husband had Hospice coming to the house and I did not need the problems with Best Buy or should I say Bad Buy! Bought a dryer from Lowes and it was delivered the same day. I will NEVER go into Best Buy again.”
“I have used Best Buy and spent thousands of dollars over many years. I will NEVER use the Best Buy on Richmond in Houston again after my experience today. I parked in a Curbside delivery spot and checked in via the app as usual. It said estimated 3 min wait time. Then it said it was taking longer than expected. I'm soon the only vehicle left in the curbside delivery area waiting. After an employee walks out and ignores me twice, helping another customer who drove in after I did, I went inside. The same employee who ignored me outside was rude and told me "Look here's your stuff. It's done." He said he couldn't see me because my car windows are tinted black--they're light gray and I had my driver window down as I called to him to get help. After leaving, I tried calling to speak with the store manager, but was answered by corporate operator who said they can't transfer calls to local store. I would hear back in 48 hrs. I soon received a text message scheduling me for a Geek Squad consultation with a store in CALIFORNIA for 48 hrs later! What has happened with Best Buy's customer service??”
“Terrible service in Geek Squad. They are incompetent. I've had my new 1300.00 Dell computer in 4 times and worked online to get my driver (disappearing) adapter fixed. They say it's fixed but only lasts a short time and does in all over again. They willn't refund it or send it out.”
“Same make, same model on a Canon camera, your price comparison is a fraud and just a bad marketing ploy as I was turned down when inquiring about a same price as Visions request, you should be ashamed of yourselves.
Mark Petty 604 484 8277”
“It seems to me that if people stopped HERE before giving there money to BestBuy that Bestbuy would be out of business!!!
I have been TRYING to get my money back since early JUNE of 21 and today is Aug 16,21!!
No one there it seems is trusted enough to RIGHTFULLY return a customers money. They (Bestbuy people on telephone ) all start out with best intentions (I hope) but end up dissapointing you with NO results as it is some mysterious person that refunds your money and I think they quit long ago because I have NOT gotten a PROMISED call or email from anyone there EVER!! B.S. way to treat people & THEIR money!! They should be going out of business not Sears or Kmart!”
“The worst experience of my life. I will never, ever again in my life order anything from Best Buy. They have the absolute worst customer service and their insurance claim company, Sedgwick, is also terrible. They all lie, are incompetent and don't care about their customers. Long story short, they installed a washer improperly that caused a huge leak in my home. Its been over a month and after many, many calls and emails they have not even done anything to repair the damages. They are terrible. If they don't start to resolve these issues I will definitely sue them. Best Buy is absolutely the worst company I have ever dealt with.”
“I placed my online order without a problem. It was when I called customer service to change the order that I ran into problems. Wait times to speak to an associate or interminable. I got a run around, with each associate telling me I had to speak to someone else (which of course entailed another long wait).It took me three days to reach a member of the geek squad, who gave me information I could use to solve my problem. I will never use Best Buy again. Customer service is abysmal.”
“"Sorry to hear that you had a bad experience with Best Buy, What went wrong?" Like Best Buy cares. What a joke!
Poor communication, tried to over charge me(got a gift card after numerous phone calls listening to horrible music while on hold and a partial refund on my Elite membership when I canceled today, original installation knocked out my Sonos system as the tech did not know what he was doing, with few exceptions(I talked to many) phone answerers, area managers and those that came to the house demonstrated a lack of giving a damn(ended up calling Sonos and got that problem resolved), 7 months after my purchase of Lorex security cameras I am having trouble with the main screen. Despite being an "Elite Service Member" I was told I would be charged for an appointment for trouble shooting(was not originally explained), phone calls not returned despite pressing 1 and hearing I would get a call in 6 minutes. That was about 2 hours ago, and in general(with a couple of exceptions, customer chat worked . Only had to chat with 2 people this time) terrible customer treatment, service and a lack of professionalism. Was suggested I unplug and replug my Lorex set up or call Lorex. All smiles when they get the money. After that misery!
I canceled my membership.
AVOID doing business with this company. Saving a few dollars up front is not worth the aggravation to follow.
Avoid Best Buy as there is nothing "Best" about the experience with the company!”
“Service sucks !!! Can’t get anybody to help with installation … Then you the number on box and it’s overseas… they can’t speak English … will not buy nothing else in Best Buy !!!!!”
“We could not be happier with each and every visit concerning this particular store. I highly recommend others in our area to check out this store due to awesome customer service!”
“I'm angry at their delivery services. I had ordered a washer/dryer. They came out and said that they wouldn't install because they thought I should have a new gas valve. I got the new gas valve and rescheduled the delivery. Best Buy delivery came back two weeks later and said they wouldn't install the washer and dryer due to the fact the wrong dryer vent was ordered. Why didn't the delivery driver tell me that two weeks earlier when he came out the first time? AS the old saying goes, "Haste makes waste". They didn't even take the time the first time they came out to tell me everything that was wrong. They wasted my time. They wanted me to reschedule a third time but I decided to buy elsewhere as the delivery driver had scratched my walls the second time he came out. I had just spent $3,750 on painting the entire interior of the residence! They told me that they have a company called Sedgwick for insurance for such things but Sedgwick doesn't even call me back and won't email me back. I'm also using this property as a rental so each week I don't get my washer and dryer, Best Buy is holding up my business. I'm loosing rent money too! Also, a lady I know was out near the street when the delivery guys drove up and she told me one of them was complaining about his job and said that all he did was work, work , work. I think their delivery drivers should get a job elsewhere as they do such a poor job.”
“I will never buy from this store again!!!’ I wasted 8 hrs of my time with a delivery that never happened like it was suppose too!! I have now also closed my Best Buy account”
“I ordered a piece of equipment and they shipped it without the power chord. Now they are saying they cannot ship me just the power chord. They said they didn't sell the power chord alone. That is a lie. And I now have been hung up on twice by their customer service team.”
“The phone I bought from Best Buy was NOT a good buy. Paid way too much money for a phone that can't do anything right. It's far too slow. Most irritating. Wish I had went to a different store or bought on line.
Best buy phones are all completely obsolete and way overpriced.”
“I ordered LCD TV through Amazon. Due to personal reasons, I delayed opening it until a week after Amazon's 30-day return window. No damage was noted to the packaging or the TV, but when powered up it had the shattered LCD symptom. Wrote Best Buy twice via Amazon to ask for mercy and got nothing, not even the courtesy of a reply. I now don't trust electronic merchandise via the Amazon marketplace. The lesson is to open any package and check it out immediately upon receipt. The lack of any consideration on the part of BB or Amazon is why I will not be buying Amazon marketplace electronics ever again.”
“My iPhone 12 (under warranty) was not working properly. Apple Support suggested we take it to Geek Squad at Best Buy because our nearest Apple store is several hours away. Best Buy kept my phone, they were supposed to order the parts to be replaced on my phone, fix the phone at the store and call us when it was ready. Since our local Best Buy does not receive phone calls, according to the recorded message you get when you call the store, we had to go back to the store 3 days later when we hadn't heard any update. When we went back and asked about the phone, they told us someone had mistakenly mailed my phone to Apple in California, that they would have it immediately sent back and it would be ready 2 days later. 2 days later we returned to the store, the phone was not fixed, it wasn't at the store, they didn't even know where my phone was. They blamed Apple, saying Apple hadn't sent them a tracking number yet so they couldn't tell us where the phone was. The employees were indifferent, unmotivated, and unapologetic, had no sense of urgency, and couldn't possibly have cared less about the entire situation. 5 days and counting with no phone and now it's missing when it shouldn't have even been sent to Apple in the first place. Unbelievable. I would give them ZERO stars, if that was an option.”
“Ordered and paid for washer/dryer and chose delivery date. Got several reminders and confirmation texts/ emails about delivery date. On day of delivery got text and email stating out for delivery. However I got a call that the delivery driver had injured himself and I should disregard the out for delivery notification and call Best Buy to reschedule. I called to reschedule and got date 10 days later. 30 min later I got an email asking to schedule delivery. I called them up saying that I had already rescheduled. It seems the previous call amounted to nothing and I had to spend another hour getting it rescheduled. This time I was told that the dryer was on back order. I asked why I needed to deal with back ordering when supposedly my order was out for delivery and was only delayed by the driver’s injury. It’s not like I was placing a new order. No good answer. Rescheduled 23 days later. Then got a call again saying that the agent who rescheduled the delivery apparently didn’t do it right so I need to reschedule again. All day spent on the phone with incompetent customer service. I would avoid ordering from Best Buy at all costs”
“I purchased a dishwasher from this company. I picked it up and installed it at my home. It was missing one of the racks. I contacted customer service multiple times and was refused any accommodation or assistance. I never even received an apology for the inconvenience. I then contacted the company that makes the dishwasher and they were happy to ship me the needed part. Take note Best Buy that is how you keep customers. Do not waste your time here. Order it directly from the company or Amazon because this company has no values.”
“I ordered my new TV on the internet and paid. I arrived at the Brandon, FL Best Buy, pulled into the parking lot. I gave Janet the paperwork for my order in the parking lot after she finished helping another customer. She picked up my new TV, brought it to my car in about 15 minutes. It could not have been easier. Thank you Janet.”
