“Long story short. Best Buy’s customer service is awful. The day of my delivery I received an email that it was cancelled. I spent over 6 hours (mostly on hold). I was hung up on twice by the customer service reps. I emailed the CEO twice and never got a response. I was offered some sort of monetary compensation which was never followed through on.”
“The literal worse company, the worst customer service, the worst online shopping experience, the worst. I ordered a Mac note book supposedly open box from one of the marketplace sellers. First order I placed was on 24th. Said pending on 25 I chatted with a rep who told me to call a number. I was told by the phone rep how did I get this number. Waited for email where it had same number. They Told me there were issues with payment “incorrect address” nonsense to say the least. I obliged and gave new card. The 26th I heard nothing I called again they told me order was canceled because my address was put in too many times🧐 what?? Ok?... so I asked if I can reorder again the rep said yes would be best to reorder. I did. The 27th I logged in only to see the words canceled AGAIN. I CALLED FURIOUS. I admit I was losing it at this point I chatted and surprise surprise I was told to call. I did she kept telling me that I placed too many orders in 24hrs and that system though I was a bot. Righhhhht. Ok? But an employee told me I should reorder. what to do can I speak to manager? Nothing managers can do for canceled order she said yelling and kept me on hold after she tried to get me off phone I refused and said I’ll wait for manager. No manager. Ok. What do I do?? No solution I suggested can I place order with you with a new credit card to make sure no address problems. She says ok. I place third order on the phone. I asked her to send me a link to review the conversation she said yes hesitantly and DID NOT SEND EMAIL. why would she she yelled and told me can’t get manager was utterly unhelpful of course she doesn’t want me to review. A few hours later I logged in just had a feeling and guess what it said??? ORDER CANCELED. I said ok calm down I looked online and item was out of stock, maybe that’s what happened. I ordered my fourth order still hoping like an overzealous idiot it’s gonna work after all I’m using same credit card I bought iPad with last year. I wake up today the 28th. ORDER CANCELED. I called. The system BANNED ME. because I ordered too many times she says I was blocked when 3rd order was placed. So when I asked the lady on the phone can I place an order with her and she happily said of course ma’am. She knew I was going to blocked. They started a case. I don’t care though. I just got a Mac open box in apple store for 200$ cheaper hahah I realized everything happened for a reason. I would never recommend online worst experience so glad I dodged a bullet.”
“Consumer Fraud = Best Buy. Ordered an expensive oven and put on Best Buy credit card on May 21. Delivery set for July 26th. Received statements from credit card in between and kept account current by paying credit card. Best Buy cancelled order and delivery 1 hour before delivery saying item wasn't available from manufacturer. Wouldn't they know this prior to one hour before delivery? Of course they did. Wasted almost 3 months of my time. Also, refund for order happened on day they cancelled delivery. So Best Buy kept $3,500 for two months and took my payments.. Shameful...will never order another appliance or even any electronic for that matter in my lifetime.”
“This is going on month number seven so far. Order was placed 12-31-2020. I have yet to receive the item I placed an order for. Promised multiple delivery dates. Made sure someone would be home. Never received the package. The only thing I received was a confirmation of my order being delivered. Called several multiple occasions and only help I received was being placed on holds for 30+ minutes then eventually being disconnected. When calling back all customer service providers are closed. Asked about a refund and that apparently is not possible because I have a package I never received. Asked to renew the order and yet again no help. This has been absolutely the worst customer service I have ever had the chance to encounter. Stopped by a physical store and the only answer I got was we can't help you. No dishwasher. No refund.No help. No answers. No replies. Yet my card was charged. Last time I order directly through here and as a business owner will make sure none of the clients I work with in kitchen design ever have to go through this to experience this mess.”
“I would give zero stars if I could. Best Buy lied to me 3 times in less than 24 hours. Needed a new phone case for my son's new phone. Amazon couldn't get it to me until Monday (was placing order at 4pmish on a Friday) and Best Buy stated their delivery time was Saturday. I should have asked myself how this was possible but went with Best Buy for a Saturday delivery instead. Saturday at noon, I receive an email from Best Buy that the shipment had been delayed (No new eta given) and that if I wanted to cancel my order to click on the link below. I clicked on the link below where it to me to the order but then said I couldn't cancel it because the order was in process. Email also stated that my card hadn't been charged and wouldn't be charged until the item shipped. 1st. Lie is that I would have the item delivered to me by Saturday (hasn't even left Best Buy yet) 2nd Lie was that I could cancel the order. 3rd lie was that my charge hadn't been charged yet. I went online and the charge isn't pending and has posted. Contacted Customer Service at Best Buy. 1st rep hung up after I stated my problem (held for 17 minutes) Called back and held for 22 minutes and Rep said couldn't cancel my order, wouldn't reverse the charge, and wouldn't issue a return pick up label for free. Said I could either take it back to the store or ship it back to them at my own expense. I am currently on hold for a supervisor (rep was giving me a hard time about speaking to one) and have been holding for 1 hour and 47 minutes for this supervisor. They most be hoping I hang up but I'm not going to. Had I ordered the the item from Amazon in the first place, I would of had it on Monday. I've placed the order and now have to wait on Amazon until Tuesday. I believe that Best Buy knew all along that they wouldn't have the case to me on a Saturday when placing the order Friday at 4ish. They just wanted me to order from them. Best Buy is a liar and a cheat and I am never going to order or buy anything from them again and I am going to call the bank where my Best Buy credit card is from and cancel the card too. No wonder why my Best Buy stock looses money almost every day. Because they've become liars and people are starting not to do business with them anymore. Thanks for wasting my time Best Buy, I hope you go bankrupt.”
“Best Buy - worst customer service ever. Purchased appliances on June 29th that were to be delivered on July 11th. They have reschedule 4 times and I still don't have appliances that have been in the warehouse since July 9th. Customer Service operators are the worst. I have been hung up on, disconnected and promised call backs from 8 different individuals. 10 hours on the phone trying to get assistance. No call back. Worst customer service ever! Unable to call stores direct as they supposedly have their phones "turned off." What a way to do business.”
“Aucun remboursement sur un produit jamais reçu, Best Buy nous vol plus de 800$. Nous avons fait l'achat en ligne d'un logiciel de comptabilité qui devait être livré dans les 2 à 3 jours ouvrables. Après 4 jours, nous téléphonons pour savoir où est notre commande. On nous informe qu'elle devrait être arrivée, de regarder nos pourriels. Mais rien! La personne au téléphone nous dit qu'elle envoie un courriel au sous-traitant supposé nous livré le logiciel et qu'ils me reviennent dans les 24 heures suivantes. Aucune nouvelle. Le lendemain même chose, un deuxième courriel est envoyé, nous demandons à parler à un superviseur, comme personne n'est disponible on doit nous rappeler dans les prochaines 24 heures. Aucune nouvelle. 5 jours plus tard je demande à parler avec un superviseur et expliquons la situation, nous demandons un remboursement de la commande que nous n'avons JAMAIS reçu. Comme réponse après 30 minutes d'attente : LA POLITIQUE INDIQUE QU'AUCUN REMBOURSEMENT N'EST POSSIBLE SUR LA COMMANDE JAMAIS RECU CAR C'EST UN LOGICIEL VENDU EN LIGNE. On nous vol plus de 800$ sans retour de courriels ni d'appels.”
“Worst customer service call center ever, agents specialize in disconnecting calls with no call backs, transfers thst lead nowhere when asking for a supervisor. Also I think they teach them all to fight the customers on the phone so they don't call back. I had a washing machine delivered that the sales associate assured me had been inspected and was working properly well day of delivery and guess what it leaks, leaked over my entire laundry room I had to use my own money to repair the damage as Customer service wait for it hung up on me while reporting a in home damage claim priceless. Then I had to fight the insurance company for months to get reimbursed they wouldn't even respond to my calls or emails I had to get a district manager to help and even he couldn't get it resolved. Literally worst Customer service representatives I have ever seen.”
“Do not buy from Best Buy. No business transparency with customer's order and promised delivery.
Best buy offered discount of $300-$350 for iPhone 11 and promised delivery of phone in 3 weeks but failed to deliver the item further order status shown your phone will be delivered in few days and this continued till 2 more weeks and best buy at last cancelled order with message "unfortunately, the items listed below is still unavailable, so we cancelled your mobile order".
When you don’t know when you will be deliver item to customer why misguide to customer for extended weeks for promising to deliver ordered item.”
“I have wasted almost two days trying to take advantage of a promotion listed on Best Buy.com and told about by several in store phone sales reps. Here's the deal. Best Buy will tell you that they have $350 off a Samsung S21 Ulltra if you open a new POST paid account for a two year commitment. In addition, Verizon is offering a $800 trade in (my phone qualifies for the full $800) that is handled through them. This is plain not true. No less than 5 reps, and two cell sales managers assured me so. I would not pull the trigger because of so much conflicting information, so after a manager assured me they just did this very thing for a person, I was like OK. As soon as I said that the rep says, he can't gaurantee the $800 I walked out and went to the original store I started this at, to see if someone could give me a straight answer. I was about to do this earlier and they said call Verizon first. I did. Verizon said if I open a post paid account when I walked into Best Buy it would not be new for them to open and I wouldn't get the $350 off from them. I told them this and they shrugged. I needed the rep to assure me more I would get both if I did this. They called the "bridge" some authority line who reviewed the promotion and assured the rep and I that I would also get the $800 through Verizon. Zack also said that since the "Bridge" assured me they would have to make it right through gift cards or some way. So I made the purchase and agreed to 2 years of Post paid and a cost of $30 more a month than my current unllimited Verizon plan. Spent significant time with Verizon and their managers and basically got told that it is not new. It was already opened at Best Buy and cannot therefore qualify for the promotion. It is on a new device from a Verizon store. There price is $1200 so it just is too much. ($720 more over two years-I don't need the addition features, plus 400 still on the phone). I went back to Best Buy asking for managers, given back to the phone manager and was told she just processed several of these $800 promotions. Just go to the Verizon trade in website under my new premium account and it would work. We did, put in my phone and it came up $84. Cancelled plan and returned phone. I had asked if I do it with Verizon right now to qualify, can you give me the $350 off the phone? No was the reply. I had really been upset at the number of clearly sketch wording from associates, different answers, and about a dozen attempts calling best buy CS to speak with a manager-didn't happen-Disconnected or transferred to some place that would never be able to help. Called corporate, asked for a supervisor, unable to do so...So I really wanted a way to do this and made another attempt at the other store, asked for manager, given manger, stated issue. She stated that I have to accept the $84.00 and then fight Verizon for a month or two to get my full $800. Really. It states on the trade in site, that if you agree to the 84.00 click here. You agree to those terms and accept $84.00...Anyone knows that I just waived any recourse when I hit agree to $84.00, it's simple, contractual and done. I explained, she stated nothing else to do, and I just stated to stop telling people they will also get the $800. It's $350 best buy or $800 Verizon. Hours, managers, 40 calls and I am in business, I can navigate issues. It can't be done. "Alrighty then" is all I got. If you read the fine print in Best buys website explaining the promotion, it does say cannot be combined with other offers, ($350). The problem is that numerous associates said I could, including the Bridge. They will tell you it's Verizons' lousy CS. It's bad also, but its one or the other. I know I can't be the only one. The is Zack and Melinda at Best Buy Hamburg, NY and some other misleading individuals at the Waldend Galleria store near Buffalo. I'm not nuts, I don't ever do this. But you really would have to be there to hear all this, and then witness them change answers about ten times with looks at each other. They know its not going to work. I decided to put a small percentage of time into letting people know so they would not also be lied to by Best Buy and end up with a two year expensive contract and peanuts for their trade in. Just not true, cannot be done. I haven't been blatently misrepresented from phone calls to reps ever.”
“If I could give below one star I would. Terrible customer service-based in the Philippines many many many phone calls later with a new story each time I called and STILL no resolution.
SKIP BEST BUY.”
“Bought a computer and got it home to find out the speaker did not work. Took it back to Geek Squad and they supposedly repaired it. Got it home and still did not work. Took it back and they replaced it by ordering a new computer which I paid expedited shipping to get it in one to two days. Received an email it would not be in for 2 weeks. Called store no answer. Called corporate costumer service and they said their was nothing they could do. The women was very rude and not helpful. Asked to speak to someone else that could help and she hung up on me. As my daughter being college student we needed this computer ASAP. Very very mad, upset with BestBuy! The worst costumer service!!!”
““A couple of times tom Malkovich rooted my phones and every time it was perfect work, even when once one of my phones was problematic but he managed to solve the problem. The whole team very professional and always ready to answer my calls. Looking forward to continue using hackerspyville in the future and I will certainly recommend to anyone who asks me.
Website: H A C K E R S P Y V I L L E . C O M
Quora Space: HACKERSPYVILLE
WhatsApp/Helpdesk: +1 (320) 961 4598”
“La peor experiencia que he tenido, fui a comprar una estufa y un horno de hondas, todo muy bien en la orden y fecha de entrega, el problema vino cuando trajeron mi orden, la estufa era lo que llaman "open box", yo pague por una nueva no por una que quizas retornaron con un golpe, esto es increible y luego el problema para comunicarme y hacer el cambio. HORRIBLE!!!”
“Oh no im not a customer im a victim. Ordered a big screen
samsung tv from bb madison wi. Provided them with written instructions where to deliver the tv. They arrive on the wrong side of my apartment but hey bb deliverymen can make it. Nope i was entirely wrong, not only do they not know how to read but are also incompetent and complain a lot while delivering your item. Got to the apartment was yelled at in a brusque way. They check their hands and leave. Leaving me with the tv to drag to my room contrary to what they advertised. Truth is they dont care about your experience at all. Now i order from amazon instead. Their store might be ok to shop at but their delivery service was the worst i have ever experienced. Would not reccommend ordering from them. Expect an awful time if ordering big ticket products. Will never buy from them again ever.”
“Do not buy from Best Buy. They have the worst customer service! Bought a washer. After leaving the store I had a question so I called the store. Finally after 16 minutes on hold guy from Best Buy Call Center that is a hired company by Best Buy to answer calls tells me "the Best Buy employees are not paid to answer phones. No Best Buy employee in the USA will answer the phones." Really, well I will never buy from Best Buy again!”
“Bestbuy now full of product scam. Buyers beware!
I bought a new 18tb WD Easystore HDD in mid Apr 2021 on Bestbuy online for about $400+. However, the item I received was only 80GB. I called BB and let agent know what happened. The agent asked about the Product Part Number and Serial Number, both indicated to be a 18TB WD Easystore, which is only sold in Bestbuy, yet the volume was only 80GB. Agent provided a prepaid UPS shipping label and I shipped the return to Bestbuy. The return was delivered to Bestbuy on May 10th, 2021. Then I called BB multiple times, each time the agent told me it needed 10-15 days to process refund. By June 1st I called again and the agent sent an email confirming receipt of the product but move the receipt date to June 1st. On June 18 I called again and the agent started to say they received a product not sold by Bestbuy and refused to refund. They even created a fake UPS tracking to let me believe they shipped the item back to me. Shame on Bestbuy! By scamming their customers their fate is already the writing on the wall. I will take this matter to state consumer authority and even legal action if needed.”
“In January my 5-year-old Dell Laptop experienced a battery failure. Took it to Best Buy, where I bought it, to have a new one installed. Since my Geek membership had lapsed they convinced me it would be better in the long-run to sign up again and that would cover the cost of the battery replacement and any future problems. A few days later I retrieved the computer and happily took it home. Within a couple of weeks the dialog boxes indicating battery failure were back. I called the Squad (in India apparently) and they could not figure it out since the battery was new and said to just ignore the notices. Which I did. Then Monday I got the black screen of death and took it back to the store where I was told it would cost another $130 and 30 days to send it off. You could literally watch the battery drain bit by bit when unplugged.
I then took it to an independent computer repair shop who discovered the battery cells were extremely swollen and would have exploded soon. Three days later I have a new battery. I don't know if my experience was due to deceit or rank incompetence on the part of the Geek Squad. All this to say I will NEVER set foot in a Best Buy ever again. If I could give negative stars I would.”
“Best Buy marketplace is terrible. BB does not provide customer service when their payment platform fails and pushes you to the vendor. I needed up with my order being duplicated and was charged twice with no support. Stay Away!!!!!”
“Paid extra for tech support, used today for the first time the African American geek squad making every excuse not to help me . Will never buy anything from best buy again and will be telling all my friends.”
