“My husband purchased a laptop from me from best buy, and forgot to put in our elite member information. The computer began overheating and showcasing issues of screen problems and device malfunctions.
We attempted to return the device within the elite member return policy time frame (30-45 days) and the manager refused the return, as my husband forgot to enter our phone number at checkout.
We have an elite account with our names, and we provided the original receipt, and had the matching card and the manager refused. Instead, the manager immediately issued a store credit. We declined the store credit and he advised that it was processed and there was "no going back" so to "take it, because that's all he could do."
We do not want the store credit. We want the refund per the return policy terms and conditions. The manager refused even though we are elite members because he did not want to process a refund.
TLDR: they dont honor return policies and the manager at each store can decide if they want to honor it or not based on how they feel.”
“Best Buy has the worst customer service ever. NEVER buying anything from Best Buy ever again! I have made 4 transactions with Best Buy in last couple of months and half the time I had to spend hours of my time on call with Best Buy Customer service to get my issue resolved.
First order I placed was for a TV which I initially placed for in-store pickup but I decided to get delivered instead. So on the day of the delivery person was couple of hours late from scheduled delivery time. I understand that delays happen but Bestbuy should fix this asap. That is not the case though. I had to call again to reschedule and they give a delivery date 1 week later. This is totally unacceptable so I asked the person if I can just go pick up the TV in store. The customer service agent tells me that the TV I ordered is not in stock in the store near me. He keeps insisting on that even when I tell him that I can see it available online for 1 hour pickup. I don’t know why Best Buy customer service will lie about availability. Anyways, I decided to go to the store and buy it there itself. They were able cancel my previous order and give a TV right away. I spent so much time dealing with the customer service that in no way can accounted for. For all this, they offered me an inconvenience compensation which was less than what I make in an hour.
Second order I placed was an in-store order with an Xbox game and a Netflix gift card. Both were a digital code delivery via email. I got the code for Xbox game but didn’t get the code for Netflix gift card. So on Day 2, I reached out to the customer service person (Garcia S.) on chat, and I was assured that they have sent me the code which I should receive in an hours time. Of course that didn’t happen. So on Day3, I again reached out to the customer service and I was connected to Garcia S. This might be a different person. Again, I was told the same thing and I again never received the Netflix code that day. On Day4, I again reached out to customer service and I was connected to (Stanley Meyer), I was asked bunch of questions and without even telling me I was transferred to another person (Rose E.) who asked me the same questions and told me again I should receive it in the email soon. I asked to get connected to the supervisor (Mathew Wood), this is first time that I was told that I should call and reach out to a live agent over phone. I called them today but as usual these people will never read your chat transcripts. They ask you the same questions all over again. I know I shouldn’t generalize it as there are good customer service agents as well but not at Best Buy. Or Maybe its best buy’s policy to make its customer’s lives a living hell. I had to go through 4 department transfer and an hour and a half wait for someone to even look at the issue and try to resolve it.
My issue is still not resolved. I will update the review with further details later.”
“Ordered a stove hood 5-9-2021, was to get to he store 6-21-2021, however due to supply chain supposedly to arrive 8-8.
Customer service is outsourced, no one can find my order, no one will help me cancel the order. Sarasota Florida store doesn’t take phone calls. My local Best Buy in Newington NH tried to help me by sending an email to store managers. One such manager contacted me, but had no evidence of my order. I am now on hold for about the 109th time trying to get my money back. NEVER order at BB, only pick something up in the store and pay at the register.
Customer Service is horrendous”
“I went to Best Buy location at 7034 Hwy 6 N, Houston, TX 77095 to repair my computer and I paid for the service and that is all and I never went for any service contract but after one year Geek Squad team of Best Buy charged my credit card again for $216.49 for service contract. I am very much upset because I did not go for any service contract and they are not supposed to store my credit card information. Now it seems like that customers are at high risk in using their credit cards in Best Buy !”
“People tend to pray before they do something dangerous, or perhaps in hope that they will not meet conflict.
If you want to do business with BestBuy on any level, you'll want to pray for piece of mind.”
“I called Best Buy to ask a simple question while I was working and was literally on hold for 25 minutes before I was connected with an actual person. I could have driven to the store and back home faster. Terrible customer service.”
“Absolutely terrible experience. People warned me not to use Best Buy. I needed my laptop connected to my printer/scanner. Stopped by the Best Buy and scheduled an appointment for Geek Squad. September 1.On appointed day, no calls, no one showed. Then set four hours in a mess. Called Best Buy, after 20 minutes, got to Geek Squad. They said they could fix it remotely. After another 20 minutes got the service tech. It was a disaster. Created ticket BBy01-806487060620. He as slow, did not know what he was doing, downloaded 3-4 different printer/scanner drivers, none worked. I had to prompt him several times to see if he was even online and working. I was watching the screen to see him mess around, nothing worked. After 3 hours, and multiple tries, he simply cut me off. $40 and four hours gone. I tried the Geek Squad line again, the recording said they would call in an estimated 9 minutes. 15 hours later no call. Being a glutton for punishment, iI tried again Sept 2. Robin, on line with me or Ticket #268371308 for 30 minutes. Promised me Geek Squad would fix it no charge and promptly. On remote session Bundi takes over. Never got a note, or agent to call, asked on the remote text box, 5 times if anyone was even there. No one answered for an hour so I disconnected. Liars, terrible service, waste of time. I will file as many bad reviews as I can and did copy the Secretary of State for Colorado compliant line. If they were worth a darn, they would call me, send someone to fix this, but I will never hear from them. Pat”
“One of the worst experiences ever for delivery of a washer and dryer. All numbers, including service, go to a call center. The appliances are not working and on day two we keep hearing we’re working on it - but still no action. Maytag is no different - gate keepers galore. The only recourse we have is through our CC company - we’ve asked them to reverse payment until the appliances are fixed. An example of the “stellar” install can be seen in the photo. Yep, that’s a gas dryer vent - wonder what the Fire Marshall’s office would say about that?”
“Wish I could give BestBuy a MINUS Star I have been waiting THREE hours for a technician to talk to me. This is ABSOLUTLEY WRONG. BB does not hire enough people and/or their computerized phone service is woefully inadequate!!! I shall continue to wait all night and into tomorrow afternoon. THEN I shall take my PF into the office in Stockton, sign it in and leave it there to be fixed.”
“Wish I could give BestBuy a MINUS Star I have been waiting THREE hours for a technician to talk to me. This is ABSOLUTLEY WRONG. BB does not hire enough people and/or their computerized phone service is woefully inadequate!!! I shall continue to wait all night and into tomorrow afternoon. THEN I shall take my PF into the office in Stockton, sign it in and leave it there to be fixed.”
“Wish I could give BestBuy a MINUS Star I have been waiting THREE hours for a technician to talk to me. This is ABSOLUTLEY WRONG. BB does not hire enough people and/or their computerized phone service is woefully inadequate!!! I shall continue to wait all night and into tomorrow afternoon. THEN I shall take my PF into the office in Stockton, sign it in and leave it there to be fixed.”
“I bought a laptop from Best Buy for my daughter going to Cegep. Above all, I want to say that this will be my first and last purchase at Best Buy.
Of course, they are taking money from customers, so it went very smoothly until we ordered the goods. According to the staff who helped me and my daughter with the process from selecting items to paying, it would take 3 or 4 days for me to receive the items after ordering at the store, receiving the laptop, and installing the program. But there was no contact for over a week. After one week of waiting, I called customer service and they gave me a tracking number. When I checked, it said that the item was delivered the next day after I placed the order. I thought it would take a long time to install the program because they had a lot of work, so I decided to wait a couple of days more.
Still no news.... When I called the number on the website, I was told to check the delivery status on the website with a recorded information message but I already knew it's been already arrived at the store. When I called customer service again, they told me to go to the store and ask because it has already been two weeks since they received the item and the item could probably be ready.
At first, I waited at the pickup location. Since I didn't take the paper receipt, my daughter show them her phone which had the order number and they told us to go to the Geek squad. After going to Geek Squad and waiting in line, they told me to go back to the pickup location and print the receipt. I couldn't understand why they couldn't figure anything out with the order number. So I retruned to the pickup place, waited in line again and gave my order number, but for some reason the print didn't work. They said to go to the customer center and asked there. So I went to the customer center, stood in line again, got the receipt reprinted out, and then I went back to Geek Squad. Definitely the laptop was there. They kept it for 2 weeks. They didn't say sorry but showed me a note on the receipt saying that they called me on the day when they received the item but I did not answer. I thought it wouldn't be possible because there were no missed calls left for me these days, but I couldn't check it on the spot because I didn't take my cell phone with me. I returned to the car with the laptop and check my cell phone, but there were no missed calls that day.
It's funny that they think they've done their duty with just one call, and that they have kept things in storage for two weeks. Funnier is that they've never called me and I've never even received a call from them. No missed call. There was no missed call, so there is no reason for a voice message to remain in the message box, but I checked the voice message box for just in case, but no message had left.
Even if they called the customer but did not answer, so they left a voice and waited, but if the customer does not come to pick it up for two weeks, isn't it correct to call again to confirm?
Anyway, I asked him why he didn't answer the phone. Why it's so hard to reach them? The answer was that they have four employees in that part, but usually two people working and they are too busy to answer the phone. Is the lack of staff a problem for customers to bear? If there is a shortage of workers, it's their problem to solve, just ask superiors to fill them. I think you should at least allow caller to leave a message if you're not going to answer the phone but no. The phone number I have was written down by the staff directly saying that you can call the Geek squad at any time after 8 months to cancel your insurance. Till today you've never answered me, and 8 month later, are you really going to take my call that time? I doubt...
Now come home and my daughter checked her laptop. Is she satisfied? She came out saying what this is. The part surrounding the keyboard is different from what we ordered. It feels like suede instead of plastic.... Was there a notice that the material surrounding the keyboard could change if you order it in blue? No.”
“Sat on hold with customer service for over 2 hours, dead silent, waiting for someone to come back to the phone. What an embarrassment! The whole reason I’m even calling is because you allowed someone to falsely use my identity to purchase things and then not refund my bank the money. What a joke!”
“We bought a high-end GE frig and no-one ever called or emailed and the delivery just did not show up. Shocked. Don't be. Third try we received the frig! The delivery guys said they are not suppose to install the handles on the doors??? Really!! They left my wife to unpack the entire inside. One guy said he's not wearing a mask even though we asked. Additionally, the beta service that cost $199 was not as useful as Best buy claims. The calls to to Colombia South America which adds another layer of miscommunications. Supervisors are almost NEVER available and the guy answering has limited power with the same script "we know this is important to you". The product was good but the "shady" 3rd party delivery was terrible. They didn't bother call before the came. The guy tried just walking into the house without being invited or showing ID, scary for the ladies.”
“I called. I was told by a computer I would get a call back. The call back hung up on me before I could speak. I tried again. I waited another 20 mins, no response. Hung up on me. This is Best Buy Customer Service. Several years ago, I sent a laptop out for repair while still under warranty. (I was in San Francisco.) They said if I could get it before a certain time, they would get it out that day, and I would have it back in a couple of days. I took a car service to get it to them in time. A week later I called. My computer had not left the San Francisco area. Explanation- they didn't have a box to ship it in. Hello, this is a computer store, and you don't have boxes to ship laptops for repair. My computer was finally returned. I had spilled a few drops of coffee on it, thus the repair. The few drops of coffee were still on the keyboard. The sloppiest, least efficient service I have ever received. BB, be sure I will never, ever purchase a computer or use your services again. You people could give a damn about what customers need!!!!”
“You are not sorry, you really don't care, as evidenced by: Waiting two months for resolution to my refrigerator issue. After the issue was finally worked through; a delivery date was provided for refrigerator replacement. However, no call, no show. Went to store to investigate problem and was told, they did call. Checked my phone log and validated their was no call. I was told the delivery people called in sick and one was on maternity level. After a heated discussion with the (red, blue, green, yellow haired) manager, she rescheduled delivery for Monday August 23, 2021 between noon and 6 PM. Because I didn't believe her answers, she threatened to our order. When my husband told her that if the refrigerator was not delivered on Monday; he would have no recourse but to contact a lawyer. She told us to leave the store, because she was threatened with legal action and could not talk to us any more. She was so vindictive that when we got home there was an email informing us that the refrigerator would be delivered on September 7, 2021.
The biggest frustration is the time and effort trying to deal with Best Buy. You cannot call the store, because all the calls go to the corporate phone number. So each time you have to go to the store. Corporate people tell you they cant deal with the store and the store tells you they can't deal with corporate. I have never dealt with such inept business and staff.”
“Don't buy from that store. The company doesn't care about you as a customer. I bought a range kitchen and I expected the delivery for August 18 but it never came. I called customer service and they never attend, the wait is infinitive, I went to the store and David the assistant manager attended me, the store is Hixon's in Chattanooga, he told me he would call me and he did not call me, he did not I solve nothing. I am still three days later without the gas range. I would never buy again in that store, and I would tell all my friends and family not to do it too and save themselves the trouble,”
“Bought a clothes dryer and it was never delivered. Spent hours in the store with the manager while he was trying to contact their delivery service. He said he would call me the next day with moree information. He did not call. I called and was told he had taken the day off. Asked for the Assistant Manager and she never called either. My husband had Hospice coming to the house and I did not need the problems with Best Buy or should I say Bad Buy! Bought a dryer from Lowes and it was delivered the same day. I will NEVER go into Best Buy again.”
“I have used Best Buy and spent thousands of dollars over many years. I will NEVER use the Best Buy on Richmond in Houston again after my experience today. I parked in a Curbside delivery spot and checked in via the app as usual. It said estimated 3 min wait time. Then it said it was taking longer than expected. I'm soon the only vehicle left in the curbside delivery area waiting. After an employee walks out and ignores me twice, helping another customer who drove in after I did, I went inside. The same employee who ignored me outside was rude and told me "Look here's your stuff. It's done." He said he couldn't see me because my car windows are tinted black--they're light gray and I had my driver window down as I called to him to get help. After leaving, I tried calling to speak with the store manager, but was answered by corporate operator who said they can't transfer calls to local store. I would hear back in 48 hrs. I soon received a text message scheduling me for a Geek Squad consultation with a store in CALIFORNIA for 48 hrs later! What has happened with Best Buy's customer service??”
“Terrible service in Geek Squad. They are incompetent. I've had my new 1300.00 Dell computer in 4 times and worked online to get my driver (disappearing) adapter fixed. They say it's fixed but only lasts a short time and does in all over again. They willn't refund it or send it out.”
