“The stores do not take phone calls and you have to speak to someone on a national line. They suck. I have been hung up on...put on hold for 15 minutes...had appointment for radio install and told the parts were in the store and they were not. BEST BUY COULD IMPROVE IF THEY LOOKED AT THE CUSTOMER COMMENTS.”
“We ordered a washer and dryer to be delivered and installed from Best Buy/Geek Squad. This is the location they were supposed to be coming from.
Our original delivery date/time was Tues 11/2/2021 between 2pm and 6pm. 6pm rolled around and our order had not been delivered, and we have not heard from Best Buy/Geek Squad since the calls/texts the day before/that morning confirming our delivery time. I call the call center and they inform me that the delivery truck is at the previous stop and we should hear from them soon.
At 7pm I call again, because we had heard nothing and nobody showed up, and then they told us that the order had been cancelled for the day and it would not be delivered! They could not tell us why it wasn't delivered. It just wasn't and we needed to reschedule... but we couldn't reschedule until the next day, but we will be able to reschedule for the day after that (Thurs) to have it delivered.
Call the next day to reschedule and we are told that the next available date for delivery is the following Tues, a week after the original date. I told them that seemed unreasonable, but I was told I had no other options. Unhappily, we waited until today, 11/9.
So, our window for delivery today was 7am -11am. They called at 6:50 that they were on their way. When they arrived, they grabbed the washer first, and the delivery guys (who were great, actually) showed us a small dent in the back (seen in this review). We said it was alright, we were promised a gift card for the damage, and they installed it.
Next, they went to get the dryer, and it had a HUGE dent in the side. Like, the entire side was caved in and it did not look like it would function properly. The nice delivery guys advised us not to accept the item, and we agreed, so the item was not delivered.
I called to reschedule later in the day and was told I could not reschedule until tomorrow. But I received an email to reschedule prior to this. The next available delivery time is next Wed 11/17... over 2 weeks after our original delivery date! I called again this evening and I asked the rep to speak to a manager (after waiting on hold for 10 minutes to get to the rep). I waited on hold for 40 minutes for a manager, then the rep hung up on me with no notice. That call lasted 58 minutes total.
I called back immediately. Another 10 minutes hold to speak to a rep. Explained I was just hung up on and I still need to speak to a manager. They put me on hold for another 25 minutes.
Finally get a manager, and I'm on the phone/on hold with him for another 30 minutes... only to have him tell me that the best he can do is have the item delivered next Wed 11/17 and that there is nothing else he can do, but offer me a gift card, but he can't tell me for how much until I call again after the delivery is made...
Needless to say, I have canceled the order for the dryer and Lowe's will get us the same dryer tomorrow. I can't believe Best Buy treats customers like this! Absolutely frustrating.
We lost hundreds of dollars between taking time off of work to be here for the deliveries (or lack thereof) and going to the laundry mat because it wasn't delivered on time.
Take your business elsewhere, unless you want damaged items and unhelpful, subpar customer service.”
“I was a very loyalty Best Buy customer for many years and even in their elite program. I have recently bought two very basic TVs and have had the WORST experience. They have a SERIOUS supply issues and i really recommend to anyone considering purchasing a TV from them to reconsider. They were supposed to deliver a TV between 9 am and 1 pm Oct 30th. They called to let me know at 4 pm that they would not be delivering them. They rescheduled for Nov 8th between 9 am and 1 pm and just called at 3:30 pm that they will not be delivering them. They had no problem taking my money!!! but have yet to produce a product.
Please go elsewhere.”
“absolute bulls**t, excuse my French but i just spent almost 2 hours on the phone with support trying to reach an associate in the orem location, for some absolutely stupid reason you cannot call directly to a specific store if you call the number they provide it takes you to the national branch and they MAY or may not transfer you to the individual store. so after trying twice and being told i was being transferred, then the system deciding to hang up on me, i asked for a direct number to the orem store and they told me they dont have a direct number... which as anyone would a brain would know is complete horse s**t, imagine a company that runs countless stores across the country having NO MEANS of contacting a individual store that CLEARLY has a phone... best buy is a fine store/company but just like everyone else their remote support has gone to the dogs, save yourself some time and just drive to the store or cancel your order because the online people are just gonna waste hours of your time.”
“Do not order online, or do pickups. This store will eventually go under due to incompetent management. This is the third and final time I will order from Best Buy. I refuse to shop in a place that takes your personal time for hostage and treat you as though taking your money is doing you a favor. And forget about the "open box" thing. It just seems like a poor bait and switch tactic for you to purchase something more expensive. To Best Buy as a company, if you don't fix your online ecommerce platform, and you inventory management system, you are going to end up on the "history" shelf right along side Circuit City and Radio Shack. And I leave you with these parting words.. "Best Buy, your time is not more important than mine !" I will see you on this list soon. https://standardnews.com/defunct-electronic-stores/”
“Order Number:BBY01-806512258986 Do NOT ever purchase anything online from Best Buy. They will not fullfill the order in the time they promise. They will string you along and provide bogus tracking information. They will also blame UPS on late delivery. UPS can confirm that Best Buy has never sent the item.”
“Made an attempt to have bestbuy install a remote starter for my vehicle and was on hold for 20 mins as well as having to deal with a confusing and totally irritating automated system...
once i got a human being he said i will transfer you to someone to assist you and as he did - i ended up in the PHILLIPINES...really...
how the hell can anyone there tell me when I can get something done when they could not even speak the language I was speaking... because of this - i would give less than a one start but it is not available... they sold and set up an iphone for me which worked great - it is too bad these guys don't do the remote starters as they seem to be the only people that can do a job right as i seem to not be able to get through to anyone that can actually do anything for me on this subject... very, very disappointed and will look for some other company to do the sale and the complete install for me - one i can trust...
ATTEMPTED IN THE WEST SIMSBURY STORE 10/30/2021...”
“Best Buy in Regina ,False Claim,Ask sales clerk if they had any windows 11 laptops in stock yet, He showed me 2 laptops, That he said were windows11, Once we got to customer service, I notice on the end of the box a label that showed windows 8 on it, I ask him why is this label showing windows 8 on it, Then the cashier said on the other end of the box it was showing windows6, She said they were using up the old boxes, The sale clerk then looks up the laptop i pick out, And says it showing on his phone that it is a windows 10 laptop , That i can update free of charge to windows 10. They allready had it wrong in, I told him i do not want a windows 10 laptop, to cancel the order, A couple of days later i looking onlne for the Regina store, Its showing a Lenova Idea Pad 1 , That showed it was a windows 11 laptop. When i get to the store, Again i am told its a windows 10 laptop. Why are you stating that there windows 11 laptops? When there not. You should be charged for false advertising you scammers.”
“In the last 36 hrs I have placed 4 orders with Best Buy for the TotalTech service and three TV's. Here are the cold hard facts: 1) TotalTech is a fraud--they promise "benefits" that are untrue. Example: BestBuy says --as a TotalTech member you get a "dedicated concierge customer service rep". 100% lie confirmed by TWO BB customer support personnel I waited 20 minutes to speak with !!! Note: neither call solved anything/total waste of time.
2) ALL THREE TV orders were bait and switch delivery "promise" vs. delivery "reality". Example: bought a TV (today) for in-store pick-up within ONE HOUR. Nearly six hours later, the pick-up is NOT READY! 3) The other two TV's ordered were scheduled for delivery on a specific day, during a specific time period. NOPE. It changed and profoundly disrupted my schedule-- no one can/will help, 4) I emailed the Executive Offices of Best Buy regarding what I just wrote here. THEY COULD NOT CARE LESS. Guys, Best Buy lies, then provides you with ZERO help to resolve your legitimate issues. Every single word of this post is factual and documented. I WILL NEVER USE THIS COMPANY AGAIN. Next time: Amazon.”
“Sent this complaint to Best Buy: On Wednesday, 10/13, before noon, I ordered an open box insignia 40" television. The promised delivery date was Friday, 10/15. Someone at the warehouse finally got around to printing a label at 5:28 pm, on Thursday, 10-14, and marked the product "shipped." The item had not been placed in a vehicle (a ship), and removed from your premises (the definition of "shipped"). So, although your website says the order is shipped, that is a complete lie, as was the promised delivery date. Now, it is Tuesday, 10/19, at almost 11 am. 6 days after I placed the order, and 4 days past the promised delivery date. I have yet to receive an email explaining the delay, as your website says I will. The product has yet to actually be shipped, and I cannot cancel the order because your website says you are "working on [it]." No you aren't. You are ignoring my order. This complete lack of promptness and lack of customer service is absolutely unacceptable.”
“Ordered a dishwasher on September 30th. They said it was in stock and would only take 5 days. They LIED. They kept giving lip service for another 2 weeks. When I called AGAIN they informed me that the item had been canceled. No notice, no phone call, no email. It’s now NEVER BUY not Best Buy.”
“Our complaint involves a very negative experience with Best Buy's remote Geek Squad whose actions lead to the irretrievable loss of numerous valued picture files.
Upon discovering that our pics had been accidentally removed, we immediately contacted the remote Geek Squad for assistance.
Per these conversations, we were initially advised that our missing pictures were, in fact, still in existence, and were retrievable, which naturally made us hopeful they could be gotten back. However, in a subsequent conversation were notified that said pics had been "corrupted" (via mishandling by a level 1 tech...,who likely had no business doing what he did), and that the only potential remedy thereto would be the extracting of our data by Best Buy's highly specialized Retrieval service.
To say that we are angry at this point is almost an understatement, especially having learned that one of the Geeks initially helping us had compounded our initial error by corrupting our picture files to the point that they might now be irretrievable, in effect making what was at first a difficult but still solvable dilemma into a unrecoverable disaster.
We contacted Best Buy Corporate Office for redress, but this was denied, with the blame for the problem being placed on us.
Oh, by the way we are also total tech elite members, which makes Best Buy refusal to remedy the situation all the more galling. Needless to say we are very disenchanted with the Geek Squad in particular and Best Buy in general.”
“Since covid they do not take phone calls, hard to find a place to leave feedback. And now adding 200 membership for 50% chance to get a PS5 (basically scalping them) around holidays. What a terrible company.”
“Actually I give Best Buy a 0. My husband purchased me an refurbished iPad mini for my birthday. It began to crash in two months. I tried to return it in same box and condition, but they do not stand behind the merchandise they sell, and we lost.
I wouldn’t shop there because they play the blame game and pass the buck. They passed this off to Apple because they refurbished it.”
“BB sold me a fridge they did not have and could not get. I scheduled delivery FOUR different times because they kept failing to deliver as promised. Other sellers won't sell you what they don't have. When I tried to get my money back, 1st they kept me on the phone for an hour, then hung up on me even though I'd been polite. Then I tried the chat option and they repeatedly tried to sell me something I already told them I didn't want so they wouldn't have to refund. When they finally agreed to the refund (after almost another hour), they would only do so by crediting my bb card even though ai'd said I would never be using it again.
bestbuy is WORST BUY! THEY ARE WORSE THAN NOTHING!”
“I ordered a dishwasher. It was delivered last Saturday. The dishwasher does not work. I called hours after it was delivered and was tossed around to several people. The last one said they could not update the system until the next day to have someone out. I asked to speak with a manager. She said they would call within the hour. No call back. I called the next day, again tossed to several team members. By then I said just come and get it. I don’t want to deal with this company. I again asked to speak with a manager. No call back again. I called Monday and finally got someone to schedule the pickup. The team was to arrive on Wednesday between 9-1. I get a call at 12 to say they were running behind and will be there between 1-3. I call at 3, not them! They then said it could be until 8pm. They finally showed up at 6 only to say they cannot take it because they are not allowed to “disconnect” the dishwasher. Are you kidding me?!?! So I sat all day. I finally talked to a manager who said I had to wait until the next day to request it the correct way. Also said she would call me back. Guess what?!? Of course she did not call. I HAD TO CALL AGAIN! Talked to someone who scheduled the team to come out Saturday. Again I sat and waited (past the original time) only for them to say “they cannot disconnect the dishwasher “. So 2 days sitting hostage in my house with a dishwasher that does not work. No one at this company knows what they are doing. I will never purchase from them again. Who knows when I will be able to get a dishwasher from another company or my money. Do NOT buy from this company.”
“I had a simple return. My sister in California decided I needed earbuds so bought online from Best Buy and sent to me in Colorado. I'll never use them so the next week I took them to a local store to return. Girl said she would have to credit my sister's account and I said perfect. After a few minutes she comes back with a Gift Card! Told her I didn't want that and she said she couldn't change it. Asked for manager
He also said once on a gift card there was nothing he could do. Suggested I rebuy earbuds with gift card and mail them to California so my sister could return them. Unbelievable! I used to buy all appliances and electronics there but never again.”
“Best buy does not deliver on time nor do they contact u to let u know. Their customer support sucks. This might be perhaps the worst experience we have had. I will not spend another $1 at best buy and honestly after my service today. I don't see how they are still in business. My first purchase will also be my last purchase. Don't give these people your hard earned money...”
“Worse experience I’ve ever had at Best Buy. Just so everybody knows she can’t call Best buy anymore and talk to anybody who actually works at the store it’s all done through corporate line and they can’t transfer you to talk to anybody.
Bought a TV didn’t even get a call from the geek squad when I tried to figure out what was going on that’s why told me I had to call geek squad geek squad said I had to call Best Buy in the end they ended up showing up 45 minutes past the deadline of the time they should’ve been there. Then I find out that the remote and the cord didn’t come with it because I bought it open box I had to go back to the store two more times and they told me that it was an honor and privilege that they gave me the cord and the remote free. If I didn’t like it I can return the TV wow I mean like seriously people what is happening to customer service and people. Basically screw you we don’t care that you took a whole day off or that you’ve had to drive back over here twice because you can’t call us and talk to a human being and what would you like us to do to make it better because we’re going to say no to all of it.
I’m completely flabbergast!!!”
“Best Buy sucks !!! Was supposed to have refrigerator delivered Tuesday October 5th was told they could not touch water line on old fridge rescheduled for Friday October 8th between 7-1 when it didn’t come I called and they said they had no delivery scheduled when I called and said it probably is on the truck they said we have no idea where your fridge is huh !!! Terrible customer service”
