“Do not order online, or do pickups. This store will eventually go under due to incompetent management. This is the third and final time I will order from Best Buy. I refuse to shop in a place that takes your personal time for hostage and treat you as though taking your money is doing you a favor. And forget about the "open box" thing. It just seems like a poor bait and switch tactic for you to purchase something more expensive. To Best Buy as a company, if you don't fix your online ecommerce platform, and you inventory management system, you are going to end up on the "history" shelf right along side Circuit City and Radio Shack. And I leave you with these parting words.. "Best Buy, your time is not more important than mine !" I will see you on this list soon. https://standardnews.com/defunct-electronic-stores/”
“Order Number:BBY01-806512258986 Do NOT ever purchase anything online from Best Buy. They will not fullfill the order in the time they promise. They will string you along and provide bogus tracking information. They will also blame UPS on late delivery. UPS can confirm that Best Buy has never sent the item.”
“Made an attempt to have bestbuy install a remote starter for my vehicle and was on hold for 20 mins as well as having to deal with a confusing and totally irritating automated system...
once i got a human being he said i will transfer you to someone to assist you and as he did - i ended up in the PHILLIPINES...really...
how the hell can anyone there tell me when I can get something done when they could not even speak the language I was speaking... because of this - i would give less than a one start but it is not available... they sold and set up an iphone for me which worked great - it is too bad these guys don't do the remote starters as they seem to be the only people that can do a job right as i seem to not be able to get through to anyone that can actually do anything for me on this subject... very, very disappointed and will look for some other company to do the sale and the complete install for me - one i can trust...
ATTEMPTED IN THE WEST SIMSBURY STORE 10/30/2021...”
“Best Buy in Regina ,False Claim,Ask sales clerk if they had any windows 11 laptops in stock yet, He showed me 2 laptops, That he said were windows11, Once we got to customer service, I notice on the end of the box a label that showed windows 8 on it, I ask him why is this label showing windows 8 on it, Then the cashier said on the other end of the box it was showing windows6, She said they were using up the old boxes, The sale clerk then looks up the laptop i pick out, And says it showing on his phone that it is a windows 10 laptop , That i can update free of charge to windows 10. They allready had it wrong in, I told him i do not want a windows 10 laptop, to cancel the order, A couple of days later i looking onlne for the Regina store, Its showing a Lenova Idea Pad 1 , That showed it was a windows 11 laptop. When i get to the store, Again i am told its a windows 10 laptop. Why are you stating that there windows 11 laptops? When there not. You should be charged for false advertising you scammers.”
“In the last 36 hrs I have placed 4 orders with Best Buy for the TotalTech service and three TV's. Here are the cold hard facts: 1) TotalTech is a fraud--they promise "benefits" that are untrue. Example: BestBuy says --as a TotalTech member you get a "dedicated concierge customer service rep". 100% lie confirmed by TWO BB customer support personnel I waited 20 minutes to speak with !!! Note: neither call solved anything/total waste of time.
2) ALL THREE TV orders were bait and switch delivery "promise" vs. delivery "reality". Example: bought a TV (today) for in-store pick-up within ONE HOUR. Nearly six hours later, the pick-up is NOT READY! 3) The other two TV's ordered were scheduled for delivery on a specific day, during a specific time period. NOPE. It changed and profoundly disrupted my schedule-- no one can/will help, 4) I emailed the Executive Offices of Best Buy regarding what I just wrote here. THEY COULD NOT CARE LESS. Guys, Best Buy lies, then provides you with ZERO help to resolve your legitimate issues. Every single word of this post is factual and documented. I WILL NEVER USE THIS COMPANY AGAIN. Next time: Amazon.”
“Sent this complaint to Best Buy: On Wednesday, 10/13, before noon, I ordered an open box insignia 40" television. The promised delivery date was Friday, 10/15. Someone at the warehouse finally got around to printing a label at 5:28 pm, on Thursday, 10-14, and marked the product "shipped." The item had not been placed in a vehicle (a ship), and removed from your premises (the definition of "shipped"). So, although your website says the order is shipped, that is a complete lie, as was the promised delivery date. Now, it is Tuesday, 10/19, at almost 11 am. 6 days after I placed the order, and 4 days past the promised delivery date. I have yet to receive an email explaining the delay, as your website says I will. The product has yet to actually be shipped, and I cannot cancel the order because your website says you are "working on [it]." No you aren't. You are ignoring my order. This complete lack of promptness and lack of customer service is absolutely unacceptable.”
“Ordered a dishwasher on September 30th. They said it was in stock and would only take 5 days. They LIED. They kept giving lip service for another 2 weeks. When I called AGAIN they informed me that the item had been canceled. No notice, no phone call, no email. It’s now NEVER BUY not Best Buy.”
“Our complaint involves a very negative experience with Best Buy's remote Geek Squad whose actions lead to the irretrievable loss of numerous valued picture files.
Upon discovering that our pics had been accidentally removed, we immediately contacted the remote Geek Squad for assistance.
Per these conversations, we were initially advised that our missing pictures were, in fact, still in existence, and were retrievable, which naturally made us hopeful they could be gotten back. However, in a subsequent conversation were notified that said pics had been "corrupted" (via mishandling by a level 1 tech...,who likely had no business doing what he did), and that the only potential remedy thereto would be the extracting of our data by Best Buy's highly specialized Retrieval service.
To say that we are angry at this point is almost an understatement, especially having learned that one of the Geeks initially helping us had compounded our initial error by corrupting our picture files to the point that they might now be irretrievable, in effect making what was at first a difficult but still solvable dilemma into a unrecoverable disaster.
We contacted Best Buy Corporate Office for redress, but this was denied, with the blame for the problem being placed on us.
Oh, by the way we are also total tech elite members, which makes Best Buy refusal to remedy the situation all the more galling. Needless to say we are very disenchanted with the Geek Squad in particular and Best Buy in general.”
“Since covid they do not take phone calls, hard to find a place to leave feedback. And now adding 200 membership for 50% chance to get a PS5 (basically scalping them) around holidays. What a terrible company.”
“Actually I give Best Buy a 0. My husband purchased me an refurbished iPad mini for my birthday. It began to crash in two months. I tried to return it in same box and condition, but they do not stand behind the merchandise they sell, and we lost.
I wouldn’t shop there because they play the blame game and pass the buck. They passed this off to Apple because they refurbished it.”
“BB sold me a fridge they did not have and could not get. I scheduled delivery FOUR different times because they kept failing to deliver as promised. Other sellers won't sell you what they don't have. When I tried to get my money back, 1st they kept me on the phone for an hour, then hung up on me even though I'd been polite. Then I tried the chat option and they repeatedly tried to sell me something I already told them I didn't want so they wouldn't have to refund. When they finally agreed to the refund (after almost another hour), they would only do so by crediting my bb card even though ai'd said I would never be using it again.
bestbuy is WORST BUY! THEY ARE WORSE THAN NOTHING!”
“I ordered a dishwasher. It was delivered last Saturday. The dishwasher does not work. I called hours after it was delivered and was tossed around to several people. The last one said they could not update the system until the next day to have someone out. I asked to speak with a manager. She said they would call within the hour. No call back. I called the next day, again tossed to several team members. By then I said just come and get it. I don’t want to deal with this company. I again asked to speak with a manager. No call back again. I called Monday and finally got someone to schedule the pickup. The team was to arrive on Wednesday between 9-1. I get a call at 12 to say they were running behind and will be there between 1-3. I call at 3, not them! They then said it could be until 8pm. They finally showed up at 6 only to say they cannot take it because they are not allowed to “disconnect” the dishwasher. Are you kidding me?!?! So I sat all day. I finally talked to a manager who said I had to wait until the next day to request it the correct way. Also said she would call me back. Guess what?!? Of course she did not call. I HAD TO CALL AGAIN! Talked to someone who scheduled the team to come out Saturday. Again I sat and waited (past the original time) only for them to say “they cannot disconnect the dishwasher “. So 2 days sitting hostage in my house with a dishwasher that does not work. No one at this company knows what they are doing. I will never purchase from them again. Who knows when I will be able to get a dishwasher from another company or my money. Do NOT buy from this company.”
“I had a simple return. My sister in California decided I needed earbuds so bought online from Best Buy and sent to me in Colorado. I'll never use them so the next week I took them to a local store to return. Girl said she would have to credit my sister's account and I said perfect. After a few minutes she comes back with a Gift Card! Told her I didn't want that and she said she couldn't change it. Asked for manager
He also said once on a gift card there was nothing he could do. Suggested I rebuy earbuds with gift card and mail them to California so my sister could return them. Unbelievable! I used to buy all appliances and electronics there but never again.”
“Best buy does not deliver on time nor do they contact u to let u know. Their customer support sucks. This might be perhaps the worst experience we have had. I will not spend another $1 at best buy and honestly after my service today. I don't see how they are still in business. My first purchase will also be my last purchase. Don't give these people your hard earned money...”
“Worse experience I’ve ever had at Best Buy. Just so everybody knows she can’t call Best buy anymore and talk to anybody who actually works at the store it’s all done through corporate line and they can’t transfer you to talk to anybody.
Bought a TV didn’t even get a call from the geek squad when I tried to figure out what was going on that’s why told me I had to call geek squad geek squad said I had to call Best Buy in the end they ended up showing up 45 minutes past the deadline of the time they should’ve been there. Then I find out that the remote and the cord didn’t come with it because I bought it open box I had to go back to the store two more times and they told me that it was an honor and privilege that they gave me the cord and the remote free. If I didn’t like it I can return the TV wow I mean like seriously people what is happening to customer service and people. Basically screw you we don’t care that you took a whole day off or that you’ve had to drive back over here twice because you can’t call us and talk to a human being and what would you like us to do to make it better because we’re going to say no to all of it.
I’m completely flabbergast!!!”
“Best Buy sucks !!! Was supposed to have refrigerator delivered Tuesday October 5th was told they could not touch water line on old fridge rescheduled for Friday October 8th between 7-1 when it didn’t come I called and they said they had no delivery scheduled when I called and said it probably is on the truck they said we have no idea where your fridge is huh !!! Terrible customer service”
“Called the national best buy number to order 9 ipads for my staff for Christmas gifts. Was told had to get the primary customer care support person to help. This new support person said she would see if I could get a discount for purchasing 9 ipads. She put me on hold for over 40 mins and never got back with me. You would think they would want the business? :-(”
“An Order was placed September 29th 2021 for an iPad Pro 11”, apple AirPods, 2nd generation pencil and an apple case for delivery on the 30th. However, no delivery was made.
On September 29th I spoke to an agent Maria Corazon at 12 pm.
Agent stated that package was lost and I can get compensated through replacement or refund. I selected refund.
On Oct 3rd, I received an email around 9 am stating that due to investigation, there will be no refund.
I spoke to Daniela who stated your business said to contact the carrier since they “claimed” the delivery. She then stated that given the new information she would send the information to refund department and stated that I would receive an email within 24 hours which did not happen.
On Oct 4th, I spoke to 2 agents including a supervisor who I was transferred to following up on the issue, who then dropped the call at 4:42 pm while I explained the situation.
I called the head office in MN at 5:12 in which I spoke to Miguel Guzman stated that he would try his best given the back and forth issue. He also stated that he would try to get my refund and would get back to me after speaking to his team. The line then dropped.
Called the head office again, then spoke to Sam who asked company verification questions and later proceeded to read the notes then at 6pm est (their closing time) which is dropped the call.
This is one of the worst experiences I’ve had with a business. These people do not care about their customers, they only out for your money. Please be careful, DO BOT BUY FROM THEM!”
“I went to a Best Buy store in Orange, CT and put in an order for an entire kitchen set. (4 appliances). I even opened up a line of credit. The store had an issue with setting up a delivery date for all appliances. They then suggested to have an in person consultant come to my house to help. The consultant came and set up the delivery date and all. This included installation and haul away of the appliances I currently had in my house. I received two emails from BestBuy saying the refrigerator was going to come at a separate time frame from the other appliances. I didn't think that was going to be a problem. The delivery date came and the refrigerator was first to arrive and my old refrigerator was hauled away. My husband then waited for the other appliances to arrive. They never came. Neither did Best buy call me to say they were not going to be delivered. Hours later from the time frame they gave me I called best buy and I started to get the run around that led me on the phone with them for hours. They then told me that all they have in the system is that the delivery date needs to be rescheduled and that it was not going to happen until a month later because of the stove I ordered. I was then very frustrated and asked them the same day to return their refrigerator and bring the one hauled away back. Long story short, they couldn't find my refrigerator and they only gave me a week to find a new one somewhere else before I returned theirs. This answer they gave me took a week of me calling them back and forth before they gave me this solution. I went on facebook, I called the consultant that came to my house and I contacted them on the phone. Totally frustrating situation. The lack of customer service is an under statement. I will never shop for anything in Best Buy again. Totally lost a customer.”
“Customer service at the store and the corporate office does not put the customer first. I had an issue with a curbside pick up. I dealt with this issue for three hours and 30 minutes. They did not do anything to resolve it!”
