“Best Buy covers their real feedbacks!
*****If you want to see the thousands of negative feedback that Best Buy have, go to ***Trust Pilot Reviews***.
No reps, no supervisors will take account for their problems that this big chain store has. You will never see your money again! I went throug 24 people from reps,to supervisors, to waiting on hold for along time to get hung up on a few times, to finally getting an email stating I will not get a refund even though it was an employee of Best Buy who wrote my address wrong for my item to be delivered. They will blame UPS and also you for what went wrong. I will never ever ever shop at this place again, and I will make sure I will let my family and friends know as well.
I will never see $4,000 worth of items I've ordered that I needed. As they closed the investigation when I asked months ago to fix the problem to be escalated. Nothing was done.”
“A large, expensive xbox accessory was left at our front door in the original package. Our child found it. In the future I would hope any expensive items could be delivered in a brown discreet box. As it is, it was not taken by someone but our child now knows what they got for christmas.”
“BE WARY!
PLEASE READ THESE REVIEWS AND DECIDE IF YOU CAN TRUST BEST BUY FOR ANY PURCHASES WHATSOEVER!!!!
I ordered 3 simple items on 12/13/21; a PC monitor, a mouse/keyboard combo and a DVI to HDMI cable for the monitor. I was given an option of same day delivery by 9:00 PM of the 3 items or choose next day delivery (12/14/21) by 8:00 PM. I figured this would give Best Buy an extra day to ensure all 3 items would come on 12/14/21 since their order confirmation e-mail stated delivery on 12/14/21. The only item I received on 12/14/21 was the mouse/keyboard. I asked the Shipt driver where the monitor and cable are as she stated it may be on a separate vehicle. I logged onto Best Buy and the order status showed the monitor being delivered, the keyboard / mouse was delayed and the DVI to HDMI cable would be delivered by 12/28/21. I called over and over and the Best Buy customer support is useless. So, after ordering in good faith, Best Buy is just so fraudulent; I cannot trust them nor any of their delivery quotes. I explained to Best Buy customer support that I need the monitor and cable to work from home.
A asked the customer support person to contact the delivery company Shipt and as them to pick up my items and deliver them since that is what I paid for. A "Ken" said he has no way to contact the shipping company and cannot connect me to ANY manager.
I now have spent hours on the phone, waiting by my front porch to ensure the monitor is safe and Best Buy customer support cannot even connect me to a manager.
This is the first online order with Best Buy since 2009; I should have learned my lesson better and not logged onto any Best Buy web sites.
Best Buy does not understand that customers order online to hopefully save time, money, frustrations and aggravations.
This Best Buy policy of doing nothing and fraudulently presenting their products and delivery dates is not worth the hassle anymore to me; should have learned from my 2009 order; I figured roughly 12 years later for my next order would give Best Buy many years to be professional.”
“Went to Sioux City store to purchase a new dryer.when I walked in they asked if I needed assistance. Told the lady I wanted to buy a dryer, she said she would send someone to appliances. 15 minutes later I asked her if anyone was coming. She said everyone was busy, they didn’t look that busy but she said she would do me a favor and answer some questions. I said I needed a gas dryer. Her answer was we don’t stalk them and it would take 2 weeks to order 1. I said it needs to convert to propane. She told me I would have to go to Lowes and purchase the adapter myself. I said maybe I should just go to Lowes then. She said okay. So shout out to Lowes! Got a great deal on a new dryer and great service to. Don’t think I’ll be back to Best Buy”
“My husband and I recently visted the Best Buy store in Humble, Texas. We purchase a refrigerator and TV. The sales consultant was charning and very good at helping us spend our money. He was so helpful that he decided to write a check that he could not cash. He told us that he would notate in our account so we would not have to pay for the installation kit for the TV to be wall mounted with the wires going through the wall instead of being visible. To our surprise, the installation team called us not only requesting that we pay the fee prior to installation, the consultant notated in our account that we would pay the fee on installation day. This was total OPPOSITE of the commitment that the Best Buy Consultant made with us. Ironically when attempting to speak with the consultant, he was on vacation. When attempting to speak with the consultant’s supervisor, I was talked at and told that his employee does not lie, and it was a miscommunication. His code of ethics was to solve the miscommunication by punishing the customer. The options given was we could purchase the service, not purchase the service, or take our business elsewhere. That does not seem in line with the advertised Code of Ethics from the Best Buy CEO. Although the supervisor’s demeanor was pleasant, he was TOTALLY dismissive of fault and not open to rectifying it. At the end of the conversation, he also felt the need to exert his authority by telling me, the customer, that no one EVER reverses his decisions. It is sad and unsettling that after being a loyal customer for 20+ years, I was basically told to shove it and no loyalty was given to me, one of the people that pays his salary.”
“Original order was incorrectly shipped so never left Best Buy even though I received so many emails stating it was “arriving tomorrow”. They kept saying it would come and it didn’t. Then asked for a reship and they used an incorrect address. Contacted for the 3rd time saying to send to original sending address. They did not update this after they promised they would. Cancelled order and then receive a text that it is being delivered to the wrong address BEST BUY put down: had to spend 45 minutes on the phone trying to see where this order was as it was in a car being delivered to me and her boss wouldn’t let her drive it to the correct address so I almost had it but because Best Buy messed up I couldn’t. Received multiple reference numbers that led to no where,. Still unsure if I will ever get my money back or if BEST BUY just stole from me. Never again would I order anything from Best Buy and urge people not to. I’ve spent hours dealing with this and it’s just awful.”
“Ordered blood pressure monitor on Dec 9th with delivery for 10th. Bought here specifically for quick delivery as mine broke. They assured me would definitely be here all during the day on 10th. Never came. Could not get my money back to buy somewhere else. Dealt with numerous employees, and called corporate. Was told if not delivered by Dec 24 I can get a refund. If this were an entertainment item , I would not care. I explained the urgency of this item and no one cared. Still do not have, so if you really need something, don’t buy it here”
“I placed an order on November 29th, 2021, to have a washer and dryer delivered and installed on December 5th, 2021, I was given a time slot of 12pm -6pm window for delivery on December 5th.
I waited the entire day no one came, no one called. I called Best Buy 3 times that day and was told by Best Buy customer service rep that my order is in transit and that their deliveries are contracted out so there is no way for them to contact the driver to see if they were still coming to deliver and install the items as scheduled. I waited until 8pm on the 5th to give the benefit of the doubt that they would show, NO one showed up.
I called back and was placed on hold then after being told by a representative who sound as if she had no human emotions like a robot, that the order is STILL in transit, when I told her I am no longer at the home due to waiting 2hrs pass the expected delivery time and that I have not yet fully moved in and was only there to wait for the delivery, she placed me on hold then their phone cut off ( what a coincidence). I called right back then was so fortunate to get their automated system saying they were closed for the day. The next day on my lunch break while at work, I called Best Buy again to address the issue, the representative told me that she could reschedule the appointment I told her I could not be back at the property until Friday, she assured me that the appointment was rescheduled for the items to be delivered and installed on Friday December 10th 2021. I said ok, I will be there, all the way Up to the date of the new scheduled delivery and installation date, I received texts and emails from Best Buy confirming my appointment on December 10th with a delivery window from 1:30pm to 5:30pm.
At 11:45am on December 10th, I received a call from the driver saying they were 5 minutes away from my home, I felt relief that finally this will be over BUT no, little did I know this was going to become even worse. The driver came to my door and said "they have me down for delivery but no installation" I said I paid for the installation, he said "I see it here, but it was not scheduled with the delivery and that they were not given the equipment I paid for to install the items. He said they will have to take the items back because they were not equipped to install them that day. I can't explain the frustration I felt. I called Best Buy and once again I got another robot customer service representative who acted as if I had no reason to be upset. I was once again told that the item is showing in transit and that they have no way of changing it in order to reschedule the delivery because the delivery service is through a contract service they have no control over. I asked for a manager, I was told they were all busy and that there was nothing the manager could do that he could not. I asked for my order to be delivered and installed and expressed the frustration I was going through since December 5th with Best Buy.
I was placed on hold for a manager, the representative came back told me that he was going to transfer me to a manager then they hung up on me again (The phone just happens to get disconnected AGAIN). I am still without my washer and dryer and also without an appointment to have it installed and also without my money that I used to purchase the equipment. No resolution, POOR customer service and unreliable delivery service. My experience with Best Buy has been one of my WORSE encounters as a consumer. DON'T expect any real resolutions, the customer service team are like robots, they are outsourced just like their delivery service, therefore you will not get the customer satisfaction that Best Buy promise when they are taking your money in the stores or online. Best Buy has the most Horrible service don't spend your money with them if you don't have to. I wasted time waiting around for something I paid for to be delivered and got so sick with a headache dealing with this issue and their robot customer service reps.”
“Unless you go into the store and directly purchase something, it is a terrible company from which to order online. Customer service by phone is awful. I am as liberal as the next and in support of people working, regardless of color/etc., but it is so difficult at times to understand the person on the other end. Recently, the person on the other end hardly understood me, and I had the sense that he was just going through the motion. Well, the request to have the item shipped to a different address never went through, UPS returned the item to Best Buy, I was refunded, and could not re-purchase the item because it was no longer sold at the ridiculous Black Friday sale price. Then today I got notice that because I (had a busy work week and did not promptly) pick up an item from the store, they also cancelled that purchase (already paid for) and are refunding me. Terrible big-chain company.”
“HERE WE GO !!! not suprise that so many 1 star here,
i was not trying to do the return to get the refund, but the product its actually has an issue, everytime i purchase products from Bestbuy, it usually has issues, and customer service talk to you with no respect at all if u try to get refund or confuse and ask them some questions. they act like they dont wanna work there, charge u restocking fee cause u try to return, although that product actually has issue.”
“absolutely terrible experience. Had this new range ordered in advance for delivery, got confirmation of appointment, all set.
On the day of delivery they cancelled the appointment, didnt call/no notification, when i called back, i spend 2 hours trying to figure out and the best solution they could offer was to reschedule in 2 weeks time!!!! wtf. i removed my existing range to make way for the new one and now i have nothing...
This has been an absolutely disappointing and frustrating experience.”
“I’ll never shop at Best Buy again. They have no customer service and they don’t honour their geek squad warranties. Avoid this store and go somewhere else.”
“Best buy is the absolute worse! Customer Service is nonexistent. After spending 2k on a washer and dryer, the bootleg delivery/installation folks claim they couldn't hook it up. And had nerve enough to keep lurking around as if they were waiting on a tip.
I called the 800 do schedule the install for later and was given a specific date and delivery window. I was told I would receive a confirmation the day. After waiting all day for the automated call I finally call them only to find out they rescheduled my delivery for 3 days later. No call, no email, no text, no nothing. Not to mention I took the day off work in order to be here for the installation. I called 4 times and was disconnected each time by some incompetent customer service agents who don’t know how to put calls on hold or transfer calls. When asking to speak to a manager I was left on hold for over an hour when the system rebooted itself and took me back to the beginning. When I finally talked to a manager name “David” (im pretty sure that wasn’t his real name) he was absolutely no help. He did not resolve my issue and actually tried to give me an installation date 2 days later than the already rescheduled date that I did not ask for in the first place.
When I told him to come get the washer dryer and issue me a refund he tells me he can’t pick it up for 2 weeks. So I’m just supposed to let them hold my money for that long because of their own incompetence. I have been a faithful best buy customer for over 20 years but not anymore. I had just added a $3500 refrigerator to my cart to purchase this week. I’m so glad I didn’t. I AM DONE WITH THEM. Now I know why people avoid them at all cost. Their customer service is all over seas and it sucks! They do not care anything about your concerns or the inconvenience they cause wit their incompetence. Two hours of my life I will never get back.”
“They have a really bad return policy
I wanted my money back after buying JBL Live 660nc headphones that lasted only 1 week before the speakers blew, they could only offer me an exchange or pay more for better quality pair, but i wanted my money back so i can buy a pair from a brand that best buy does not carry and they could not agree to that.”
“We ordered a washer from Best Buy and was delivered on time. Excellent customer service from Eric Estrada. Very nice guy, explained everything, very polite and considerate. Great work guys”
“I order online a Pixel 6 and you cancelled it 4 days after! Not in inventory! Then you gave me a $75 ecertificate BUT there was a $100 sale on that item! So do the math, $25 are missing + you take 4 days to inform me that you are not even capable of assuring you have it inventory! Not sure I still want to do business with you guys!!”
“Here we go.
In July 2021 my parents bought us a Samsung washing machine as a house warming gift from Best Buy. The washing machine has never worked properly, being a new house owner I let it go awhile. It would never spin and the clothes would come out soaked. Well while using THE MANUAL to attempt to trouble shoot it ourselves, it quit working all together. It wouldn’t fill with water. So I called Samsung who sent a technician, Nicholas from American Standard Appliance Repair on 11/23/21. The technician came out looked at the washer for about 10 minutes. On his way out he stated to leave the screws on the dryer because he would be back in 5-10 business days once the parts came in. He stated it needed a new motherboard and water valve. That was all he said and he departed, handed me nothing. I called to inform my parents of this, who then called Samsung. A Samsung representative informed them that my washer was infested with cockroaches; therefore, voided the warranty. Once I heard this, I was in disbelief. I went down stairs and see this “infestation.” There is NO infestation, as you can see in the pictures below. I sent these pictures to Samsung, which did nothing. Samsung now wants me to bring an exterminator to my house to provide a certificate that my washer is not infested. This is about $150.00 completely paid by me, so they can “escalate” the situation. This is completely outrageous. We’ve now been without a washer for over a month. Best Buy REFUSES to do anything. Samsung REFUSES to do anything. They have SLANDERED my name. Tell my parents that I am nasty and have an infestation. AVOID these companies. Save yourself the hassle of dealing with these garbage appliances and GARBAGE customer service. Absolutely disgusting. So disappointed and I will never be buying a product from either of these AWFUL places again. Please share this to save your loved ones from having to deal with these people. Facebook, do your thing
#samsungsucks #bestbuysucks
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The blue dots inside the washing machine are the unstoppable soaps from a load that was never able to be ran.”
“Is it possible to leave a zero star rating? I spoke to both Best Buy and FedEx at least 2 times about delivery of my $2,000. computer. Was assure that the deliver of my computer required a signature by both. Best Buys phone system is designed to push you off and not let you speak to a live person. Then can't answer any questions, then can not transfer me to the right people who can. Extremely rude customer service and resources to resolve ANYTHING. I waited at home for delivery of a computer that never came - even though the FedEx tracking said it was out for delivery to me. Then the status was changed to delayed on the next day... As of 1 hr before delivery, it never said a package was coming. They left it on my door without signature or any safety consideration. I will be returning this computer unopened and never buy again online from Best Buy.”
